Zynga Customer Service Issues

I received a $10 gift, but it's not working. It seems like the free spins were used without my knowledge. I've lost a significant amount of in-game currency, and I haven't seen any new cards. The game seems to have glitches, and I've never hit any jackpots. It's frustrating to invest so much time and money without any returns. I've been playing for 12 years, and the game's performance has been deteriorating. I've never experienced free spins or significant wins. The game feels rigged, and the bonuses are repetitive. The tight wheels and constant losses make the game less enjoyable. As a paying customer, I hope to see improvements in the game, especially during events like Halloween.

It's frustrating that after months of collecting coins, they disappeared quickly. I wonder how to get extra coins, as I never seem to receive any. The slots feel too tight – winning over 3 billion in 10 spins is nearly impossible. Hit it Rich doesn't seem rewarding anymore; zero wins lately. Investing in the Jungle treasure was a waste, and now even Mustang Money isn't paying out. The Weekly Race hasn't been feasible for months, leading to constant losses. The album remains incomplete due to never receiving new cards. The website has been problematic all morning. If things don't change by the end of the month, I might have to stop playing. Winning seems impossible; the games feel ungenerous. Hit it Rich is becoming greedier with winnings, pushing players to buy coins. It's frustrating to encounter constant pop-ups to purchase coins without any winning opportunities.

I am frustrated with the lack of free spins in Mustang Money. The game's challenges are causing me to lose money without being able to progress. I have been stuck in 91st place for months due to the low amounts rewarded on the wheels. The game seems to favor certain players with trillions while I struggle to advance. It is disheartening to see the same players winning every week while I cannot achieve similar success. I have been playing for 11 years and have not won any significant jackpots. Please address these issues and provide a fair gaming experience for all players.

I am extremely disappointed with the game. It is frustrating to spend 11 years trying to win a jackpot every day and never achieving it. The game constantly hangs, offers no rewards, and the bonuses are non-existent. It feels like the game is designed to take advantage of players. Please return the game to its original state and fix the issues at hand. All the current features are ruining the experience. I have been loyal for many years and never won big. The challenges eat up my earnings without any real rewards. The game needs a major overhaul to make it enjoyable again. Thank you.

Hello, I'm not sure if I'm writing to the right place, but I've been playing Zynga Poker for the past year and 12 years before. Unfortunately, I was in an accident and am now partially disabled, so playing poker online is important to me. I put in long hours to ease the pain and finally achieved a high rank and my first Zynga watch, along with [redacted] billion chips. Regrettably, I lost them in a day and a half due to what I believe was cheating. Despite purchasing chips all year and recently acquiring nearly a trillion chips legally, my account was suddenly suspended for suspicious activity with other players. I have only played with family and mostly solo games. I'm 56 years old and never engaged in any illegal activities. My account means a lot to me as it helps me cope with pain, and I can't afford to repurchase chips. I only buy chips from Zynga, and I'm kindly asking for help to regain access to my account. Thank you.

Dear Zynga, I am reaching out about my suspended account. I am unsure why this happened, but I suspect Branko reported me out of spite. Despite his attempts, I had earned 46 billion chips while playing fairly. During a game, Branko went all in after I won 5 billion chips, and our interaction was tense. I am aware of the rules and strive to follow them to avoid issues. I recently witnessed chip transfers at a table, resulting in my cautious departure. I am genuinely committed to abiding by your guidelines and want to continue playing without disruptions. Please reinstate my account with my 48 billion chips intact. It seems unjust that others can transfer chips freely while I face a ban despite winning them legitimately. Can you please restore my account with the ID: [redacted]4, like Hazan’s case? I appreciate your attention to this matter. Thank you, Zynga.

I was playing Words With Friends 2 on my iPhone 8 this morning and encountered a technical issue. After winning a game against the Solo bot, the win processing wheel kept spinning and never stopped. I tried restarting my phone twice and logging out of the game, but when I attempted to log back in using Facebook, it wouldn't allow me access, even though I have consistently used Facebook to log in before. I have reached out for help through the in-game chat support and have tried various troubleshooting methods, including verifying Facebook settings. Despite these efforts, I have been unable to resolve the issue. I am considering deleting and reinstalling the game as a last resort. Any assistance would be greatly appreciated. Thank you, Linda M.

On Sunday, someone logged into my Zynga account without using Facebook and took my chips by adding 5 bots. They transferred my chips in an offline manner. I request either a refund of €[redacted] or restoration of my [redacted] billion chips that were taken the same day. It is concerning that my account was compromised without the need for Facebook verification, leading to chip theft. This incident occurred two days ago, and there is video evidence of the theft. It is unfair to cheat clients like this, and Zynga should take responsibility for such security breaches. Today, I expect my request to be addressed promptly. Cheating players damages the reputation of Zynga, unlike other platforms like Velo Poker where such issues are not as prevalent. Let's resolve this matter and ensure better security for all players.

I am puzzled by the bans on all of my accounts for playing poker. I feel unfairly targeted by whoever is responsible for blocking me. This situation has escalated beyond reason. I respectfully request the ban to be lifted promptly. During my gameplay, I have not engaged in any offensive behavior, such as cursing or chip transfer. I strive to maintain good sportsmanship at the table and steer clear of illicit activities like the black market. I find it disheartening to be at the receiving end of such treatment, as this goes against the nature of how I conduct myself in the game.

My account has been suspended once again for reasons unknown to me. This is a recurring issue that frustrates me. Despite purchasing over $[redacted] worth of chips from Zynga and refusing offers from unauthorized sellers, my account is still suspended. It seems unfair that I am penalized while observing others with large sums of chips. The suspicion of Zynga using bots to steal chips adds to my frustration. My ID is [redacted]0. - Dan M.

I play Golf Rival and have asked for my account to be canceled or deleted to begin anew in the game. I progressed through the stages too fast without strengthening my clubs, which has left me unable to compete. This is my fourth request. My account is connected to Facebook. My name is Wendy Garrison. You can reach me at [redacted] or [redacted]. Kindly ensure the guest account associated with it is also canceled. Thank you.

I have been trying to get in touch with Zynga Poker's support team for quite some time now, but unfortunately, I have not received a response. I have invested a significant amount of money in the game and have accumulated [redacted],[redacted] VIP points over the past four months. I would appreciate it if someone could address this issue promptly, as I am considering taking legal action due to the lack of respect I have experienced. Despite repeatedly asking specific questions, I have only received generic responses stating that they have assisted me with my inquiry. However, they have not directly addressed my concerns or provided the information I have requested.

Dear Zynga Poker Team, I am extremely disappointed as my Zynga Poker account has been suspended in error. I always adhere to your guidelines, refrain from inappropriate behavior, avoid purchasing chips from unauthorized sources, and maintain a fair gameplay. Therefore, I am puzzled by the suspension of my account. I am a devoted player of Zynga Poker, and I, along with my friends, appreciate the seamless gaming experience it provides. I urge you to reconsider your decision and reactivate my account promptly. Your attention to this matter is crucial as I am considering extreme actions if my account remains suspended. I trust that you will acknowledge my plea and resolve this matter swiftly. Thank you for your cooperation. Sincerely, ADI Facebook ID: [redacted][redacted] Email: [redacted]

I am concerned about the chat ban I received on Spades Plus. I have experienced inappropriate language directed at me, including offensive names and harassment with emojis. It is unfair that I have been targeted for defending myself. I hope to have my profile cleared of any wrongdoing, especially when players who have cheated have not faced consequences. It is frustrating that players can be abusive but take offense when someone stands up for themselves. I am looking forward to hearing back from you regarding this matter.

Hello, I've been playing Merge Dragons for a long time. Recently, I encountered an issue while playing on BlueStacks. Despite contacting support and attempting their solutions, I ended up deleting everything out of frustration. I reinstalled the game and managed to get it working again from scratch. As I am starting anew, I'm wondering if it's possible to transfer the items I purchased on my old game to this new one to aid my progress. Thank you for any assistance provided. Judy

I would like to address the absence of the game "Looney Toon Dash" from the app store. Although it may not be categorized as a "missing item," it has significantly impacted users worldwide. The game's removal in [redacted] left many loyal players disappointed. Its engaging gameplay was enjoyed by millions and provided a pleasant pastime for players of all ages. The primary objective for players was to complete the game, a challenge that is now unattainable. I am inquiring if there is a possibility of reinstating the game without the need for extensive updates. Alternatively, releasing the remaining levels would be greatly appreciated. Currently, the game only exists up to level 15 in an APK format. Numerous individuals, including myself, yearn to relive the excitement of playing this beloved game. Your swift action on this matter would be highly valued by the dedicated fan base. Thank you for considering the return of "Looney Toon Dash." Sincerely, #LTDFan2023

Dear Support Team, I am reaching out to discuss my concerns about a game that seems to be dishonest, "Empire & Puzzles". This game lacks integrity and customer support fails to address the numerous glitches present. Additionally, requesting a refund leads to being charged double the original amount, which is unacceptable behavior for a game. I am in the process of filing a formal complaint as it is unjust for a game, meant for entertainment, to operate like a gambling platform with exorbitant prices and minimal rewards. The dissatisfaction among players due to the excessive spending without tangible benefits is concerning and warrants investigation by consumer rights organizations. I would like to emphasize the game in question is "Empires & Puzzles". Thank you, Armando

I need to regain access to my account on Zynga Poker. I assure you that I have not violated any rules. Please, I have been using this account for many years. I kindly request that you reinstate it. I will abide by all rules going forward. I have a lot of respect for the time I have spent playing on this account. If you can restore my account, I will be very grateful and cooperative. While I am not fluent in English, I hope you understand my sincerity in asking for your assistance. It is important to me to emphasize respect in this situation. I apologize if I have inadvertently done anything wrong. Thank you. 😊😊

I believe my account has been unfairly restricted. According to the U.S. Supreme Court's ruling in Brown v. Entertainment Merchants Ass’n ([redacted]), video games are a form of expression protected by the First Amendment. The Court stated that video games convey ideas and social messages through various literary devices unique to the medium, warranting constitutional protection. Therefore, I kindly request for my account to be reinstated or provide a mailing address where I can send a legal notice to address this issue.

I recently upgraded to the new iPhone 14 Pro from my old iPhone 11 Pro and successfully transferred all my apps, including Words With Friends 2. However, I'm facing an issue where I cannot access my old games and my ad-free status within the app on the new device. I've attempted to sign in using all available methods (Facebook, email, Apple ID), but none of them are displaying my previous games, game statistics, or allowing for an ad-free experience. Despite trying to resolve this by reinstalling the app and even opening Facebook before loading Words With Friends 2, the problem persists. Unfortunately, I no longer have access to my old phone as it has been reset and repurposed.