Zynga Customer Service Issues

I am encountering an issue with the game. I have been playing for about 10 weeks and overall, I find it enjoyable. However, there have been multiple instances where I obtained items through rewards, purchases with coins or bricks, and then the game unexpectedly closed. Upon restarting, the items I acquired had disappeared, yet the coins or bricks used were also gone. This means I spent them without getting the buildings, moon chests, or dragon eggs I had paid for, including the dragon pups that hatched from those eggs. I have lost around 25 dragon jewels, 2 super eggs, 2 chrono dragon eggs, at least 5 dragon whelps, approximately 70 moon chests, and [redacted] bricks due to this issue. It is disheartening to continuously lose progress and I hope for a prompt solution. Additionally, I am inquiring if there is a way for the lost items to be reimbursed, as these losses are substantial. Best regards, M. Ofzareck.

In the summer of [redacted], I started playing Words With Friends on my Android tablet. Around early [redacted], my account was transferred to Words With Friends 2 (WWF2). In the summer of [redacted], I switched to playing on my iPhone and lost all my games and stats, starting from scratch. In February [redacted], I got an iPad and upon opening WWF2 on it, my current games and stats disappeared from both devices, reverting to games from [redacted] to [redacted]. I tried turning off both devices and uninstalling WWF2 as suggested on the website, but it didn’t resolve the issue. Now, I’m trying to recover the games and stats from my iPhone as of February 23, [redacted], and ensure they are updated on both my iPhone and iPad for me to resume playing with my recent progress.

I have been enjoying your fantastic game for about six months now. Recently, I got a new phone and installed the game on it. However, to ensure I don't lose my progress, I need to know the email and Facebook account linked to my game ID, which I unfortunately can't remember. I kindly request your assistance in identifying the email address associated with my account to recover my progress, as well as the Facebook account linked to my ID. I attempted to request my personal data, but the file only contained my game statistics and not the necessary login information. In the game settings on my old phone, access is granted through email and Facebook, and attempting to use LINE is not an option due to Google Play restrictions in my country. Please help me with this issue. My game ID is [redacted]0 (harry-potter-puzzles-spells). Thank you.

I've had an account for several years, and a few days ago, I had to choose a connection. Since my account was old, the choices were unfamiliar. I used to play WWF before Facebook, and even after leaving Facebook, I could continue playing without any issues. I believe my original games account was not connected through Facebook. Over time, I earned rewards and made friends in my games. Now, suddenly, everything is gone, and I have a new account on WWF. I am also unexpectedly back on Facebook. I prefer not to be invited to play by strangers. I simply want my old account and friends back. I've tried deleting and downloading the app a couple of times. Strangely, I reconnected with an old friend. Years ago, I paid to play without ads, but now they have reappeared. Can anyone assist me with resolving this issue?

I encountered an issue while trying to join a "Short deck 6+" poker game. When I attempted to view the table, I was seated without my consent, causing me to lose $[redacted] million chips instantly. This action happened so fast that I didn't even get dealt a hand before I backed out to the lobby. I'm requesting the return of the $[redacted] million chips that were taken from me without my intention to play. It's concerning that simply selecting a table led to such an immediate chip deduction. The platform should clearly differentiate between selecting a table and joining it automatically to prevent unexpected losses like this. This experience has left me hesitant to engage with the game in fear of facing another unintended chip deduction. Clarity and transparency in how selections work are crucial to maintaining trust with players, and I hope this can be resolved swiftly to avoid any misunderstandings in the future.

I need assistance from a Zynga representative. I am experiencing difficulties accessing my Zynga account on my iPhone. Previously, I had my Hit It Rich Zynga account on my phone for 10 years. Suddenly, it disappeared from my iPhone, even though it is still on my Kindle. I used to log in via Facebook, and it would automatically download. However, now I am at level zero on my iPhone, whereas I am at a higher level on my Kindle. I am struggling to resolve this issue and retrieve my account on my iPhone. How can I transfer my progress back to my iPhone and resolve this problem? Thank you.

A few days ago, my phone malfunctioned, leading me to factory reset my old Note 4. As a devoted player of "Merge Dragons," I lost all my game data due to the inability to back it up before the reset. I've invested a significant amount of money into the game over time, so losing my progress is devastating. When attempting to recover my data through your system, I received a notification stating that I had just started playing, which is inaccurate. I am in desperate need of assistance to retrieve my lost data. I understand if recovery is not feasible, but considering the substantial sum I've spent on in-game purchases, I would appreciate compensation in the form of in-game currency equivalent to what I've bought, including any bonuses. I'm willing to start anew, but I believe it's fair to seek compensation for the investment I've made in the game.

My original Facebook account was hacked, and all my information was deleted, including my email and phone number, making it impossible for me to recover my account. I have been playing Yoville since [redacted] under the name Bea Kulik. I have reached a high level in the game, accumulated many gadgets, and invested a lot of time in it. As I am unable to access my old Facebook account, I created a new one. Is there a way to transfer my Yoville game progress to my new account? Yoville is the only game I have been playing for years, and it holds significant sentimental value to me. I am currently at level [redacted], and I have some pictures from recent contests on my phone. I would appreciate any assistance in transferring my Yoville game to my new Facebook account, which is under the same name.

I am disappointed with the Golf Rival app. It disconnects during gameplay, causing me to lose turns. I find this unfair as it's not my fault. When I reconnect, my opponent gets an extra turn, and I lose mine. It would be more reasonable if disconnected players could finish their shot. Additionally, I've noticed the disappearance of the option to watch videos for rewards. Instead, I constantly see a message stating "no video available," causing me to miss out on rewards. Despite these issues, I enjoy playing the app. However, these ongoing problems are frustrating. I have invested in various in-game purchases and would like to continue playing, but if these issues persist, I may consider switching to a different golf game. Sincerely, L.H.

I recently found out that my gin rummy account has been permanently banned. I am reaching out to request the reinstatement of my account. Without my knowledge, my friend has been using my account to violate the rules by intentionally losing games to transfer coins. I am kindly asking Zynga to reconsider and lift the ban on my account. You can find me on Facebook under the username Roket Rabun. I appreciate your attention to this matter as I genuinely enjoy playing the game. Rest assured, I will not allow any further violations of the game policy to occur on my account. I am hopeful for another opportunity to continue playing with this account.

My Zynga Poker account with the username cocomari.coco has been temporarily suspended due to a suspected breach of the fair play policy. I want to emphasize that I have always strived to adhere to Zynga's rules and regulations, and I am puzzled as to why this action was taken against me. The incident that occurred involved me reporting another player who used inappropriate language and behaviors toward me in the game chat after losing a significant hand. Following this, the same player continuously harassed me by following me to various tables and sending me offensive messages. It seems that this player in retaliation reported me as well, leading to the suspension of my account. I have been a loyal Zynga Poker player for many years, investing real money in purchasing chips, and I earnestly wish to resolve this issue and regain access to my account. I acknowledge any role I may have played in this situation and sincerely request a review of my account suspension as I have always strived to comply with the game's guidelines and have no intention of breaching them in the future. Your assistance in this matter is greatly appreciated.

For the past 60 days, I've been playing the Game of Thrones slot casino game. I've spent nearly $[redacted] on this game, and I have all my receipts to prove it. Unfortunately, I've been facing issues with an employee who is harassing, cheating, and robbing me in the game. This employee even messes with my gameplay by cutting my dragon off. The last few weeks have been a horrible experience, and today, three machines did not add my winnings but were subtracting them. I believe it's a Zynga employee behind this, as no one else could do it. I've tried reaching out through Facebook messages and emails for help but received no response. As a veteran living on a limited income, I play this game faithfully every day and am almost a Platinum VIP. My username is Joshtheking, and I really need help. I deserve better treatment for the $[redacted] I've invested. I am a cancer survivor who enjoys playing the game I've paid for. Thank you for any assistance. Sincerely, Joshtheking.

This morning, I experienced a sudden loss of access to my account and all my progress associated with it. The email linked to my account was [redacted] I belonged to the Gryffinclaw818 club led by MeadowGGirl, identified as Phoenix at level 46 in the Ravenclaw house on the third-floor corridor level in book 2, holding approximately [redacted],[redacted] coins. Earlier today, I made various in-game purchases. Despite uninstalling then reinstalling the app with the understanding that my account was safe, I found it had vanished upon reinstallation. I utilized both email and Facebook login methods in an effort to recover my account to no avail. I kindly request assistance in either restoring my account to its previous state or providing a refund for the recent transactions. Thank you for your attention to this matter.

While playing Spades, I was having a discussion with a lady named V.I.R.G.E., but the computer misunderstood every time I mentioned her name and thought I was saying "virgin." Due to this misunderstanding, I got banned from chatting for 10 days, which was not my intention. I have contacted support about this before, but haven't received any successful assistance. I feel the computer system had an error and I want it to be corrected to prevent further misunderstandings. I have faced suspensions in the past that were not justified, and I am seeking a resolution. Your prompt help in fixing this issue would be greatly appreciated to ensure fair gameplay. Thank you in advance for addressing this matter.

Every time I message you, I receive the same response. It's been months now, and every message I send seems to result in me losing money. I'm frustrated by constantly losing my weekly races. I try to download updates every week, but it never improves my experience. I'm fed up with the excuses and deception. I've been playing for 11 years and spend a lot of money, yet I always end up losing it all. It's absurd to continuously lose all my money without any significant wins. I long to enjoy the game without feeling like my funds are being drained due to your errors. I'm stuck in 91st place for months and can't seem to progress. The game is not offering sufficient rewards, and I feel like I'm at a disadvantage compared to other players. I want to play and win, but I'm constantly hindered by these issues. Please address these challenges promptly so that I can fully enjoy the game. Thank you.

I had an account with your game a few years ago, starting in [redacted]. I bought extra chunks of land for my main map back then and invested a significant amount of money into my account. Recently, I returned to the game and found only one "cloud save" from [redacted] with no progress. I'm hoping to locate my old account and potentially transfer the value of the purchases I made, as I spent approximately $[redacted] over a year on the game. While I am willing to start anew, I would appreciate any assistance in merging the benefits of my original account with the current one. I can provide Google Play receipts from my initial purchases if needed. One of the order numbers is: Order number: GPA.3[redacted]-4[redacted]7 Order date: Dec 4, [redacted] 2:16:29 PM CST. Thank you for your help.

Every time I reach out to you, I receive the same responses. For months, I feel frustrated by the constant loss of my money in the game. I'm tired of not being able to progress and facing the same issues repeatedly. It's disheartening to constantly lose my money without a fair chance to win. I've been playing for many years, investing both time and money, but the challenges seem impossible to conquer. The game is not providing an enjoyable experience as it should. Please address these concerns so that I can continue to play without feeling like my efforts are in vain. Thank you.

The bonus wheel disappoints with low rewards, making it difficult to progress in the games. More bonuses and coins are needed for enjoyment. The gameplay alternates between winning and losing, with limited benefits from the slot ventures. The focus on purchasing coins is clear, but the lack of winning opportunities is frustrating. The games seem designed for continuous spending without much return. It's disheartening to lack significant wins and the hourly bonus spins are not rewarding. The hope is for better luck and generous wins in the upcoming new year, in contrast to the continuous losses and depleting resources in the past year.

I have been experiencing recurring issues within my Co-op. When attempting to remove members for various reasons, new replacements fail to appear consistently. After several attempts over the past three months, I have found that only by removing a third member do new players start to join. Despite regularly advertising and clearing my cache, I am puzzled by this pattern. Is there a system on your end influencing the influx of new members based on the number removed? Additionally, I am encountering difficulties when trying to contact Zynga for support. The support box does not provide a submission button after filling out all the necessary details, leaving me unable to send my message to Zynga. Can you assist with these issues or provide guidance on how to address them effectively?

Every time I contact you, the response is the same. I'm fed up with losing money in my weekly races. It's frustrating to constantly lose without any improvement. I've been playing for years, investing a lot of money, and yet I keep losing. It's unfair how I never seem to win anything significant. I feel like my game is stuck with low payouts, while others are winning big. I'm disappointed by the lack of fairness in the challenges and the distribution of prizes. It's disheartening to see the same players winning huge amounts regularly while I struggle to make any progress. Please address these issues so that I can enjoy the game and have a fair chance of winning. Thank you.