Zulily Customer Service Issues

I recently placed an order and noticed minor errors in the billing address. I inputted "Apt. A" instead of the correct "Duplex A-," and the zip code was listed as 85[redacted] instead of the correct 85[redacted]. I have received items with varied address formats before, but I would appreciate it if the shipping address can be corrected to "Duplex A-" and zip code as 85[redacted] to ensure smooth delivery. PayPal has the correct address, so I hope that will be utilized. I just wanted to address this issue before shipping. Thank you for your attention to this matter.

I need help understanding recent charges on my Zulilly credit card account. I recently made a purchase with my Zulilly credit card and everything regarding the order is fine. However, I have some concerns about the billing charges on my account. I spent more than an hour on the phone with Zulilly customer service seeking clarification on the billing, but I was denied any details about the charges. It's important for me to review and understand the charges before making any payments on my account. I've explained this to the representative I spoke with, Jessica, but I have not received any information or explanation about the charges. Unless I receive clarification about the billed amounts, I will have to dispute these charges with Symphony Bank and have them reversed. It's crucial for cardholders to be able to discuss and understand the charges on their account. If I don't hear back with the necessary clarification, I will proceed with contesting the charges. Sincerely, Syble R. Email: [redacted]

I've attempted to order a product from Zulily three times now. I've filled in all the necessary information, but each time I try to check out, it says my order can't be placed due to my location in a major city in British Columbia. Is Zulily not accepting my order because I live in Canada? I've never had this issue ordering from other online companies before. This item I'm trying to purchase is time-sensitive, so I would appreciate any help. Thank you, Suzanne.

Dear Zulily Staff, I hope you are all doing well. I recently received my online order for a Coffee Full-Length Hooded Puffer Coat - Medium with SKU [redacted]3. The shipment ID is ZL536963F4, and it arrived on June 23rd. Unfortunately, the coat is too big, long, and bulky for me. I am requesting a refund or store credit, if that is feasible according to the terms and policies. I appreciate the quick service provided by Zulily and that the coat is cruelty-free without any feathers. I had a negative experience in the past with another company when returning an item, but I trust that Zulily will handle this differently. Please advise on the process for returning the coat so that someone else can enjoy it. Thank you, Annette Z.

I've experienced this issue 6-8 times in the last few months while shopping on Zulily's site. I keep getting locked out and redirected to a page that displays "perf drive" at the bottom. The only options on the page are "I am not a robot" and "submit," but no matter how many times I try, I can't access the site again. It seems like there are two accounts associated with my information - one with my correct email address, [redacted], and the other linked to [redacted], which is not my email address. This situation is frustrating as I lose out on items in my cart each time. I hope this issue can be resolved to prevent it from happening again.

Hello, I am pleased to report that I have received my recent order of black palazzo pants with SKU #[redacted]4 (Shipment ID: ZL55890DF4) that was dispatched on August 18th and arrived on August 22, [redacted]. While I appreciate the design and fabric, I must say the size Large I purchased is far too large. I am interested in exchanging it for a different size if possible. Should that not be an option, please provide me with guidance on how to arrange a refund. Many thanks, Joan H. Bickerstaff

Hello, I purchased the Gray reversible Taj Quilt set (King size) on March 18, [redacted]. The quilt's binding along one entire side has come apart, making it impossible to repair. This issue is unacceptable considering the quilt has only been washed twice, and my washing machine is not even two years old. It seems like there may have been a flaw in this specific blanket. I genuinely believe I received a defective product, and I'm disappointed as it is a visually appealing quilt that I can no longer use. I hope the company will uphold its high standards and resolve this matter satisfactorily. I would like to request a credit to my account for the $69.10 I spent on the quilt, which was priced at $59.99 plus tax and shipping. Thank you for your attention to this matter. Sincerely, B. McElwee

The Zulily customer service supervisor in Ohio placed me on hold for 8 minutes, and when I called back, she mentioned that the phone system disconnected our call. I have initiated a return for items that were not as described and requested a refund for the return shipping. Zulily has a system in place for return shipping labels where they charge $8.95 for every 5 items returned. This cost applies whether you are returning multiple items or a single item. Additionally, purchases made on Zulily are charged to your credit card, but return refunds are issued as Zulily store credit. When I inquired about using a Zulily credit card for purchases and returns, I was informed that only store credit would be issued. This policy may dissuade customers from returning items, as some have pointed out in reviews. It's important to be aware of these details when placing orders on Zulily.

Hola, ayer intenté comprar un brassier de estilo [redacted] en color piel y talla 38B. Ingresé todos mis datos, incluidos los de mi tarjeta, pero recibí un mensaje de que la transacción no se completó y fui sacada del sistema. Sin embargo, noté un cargo de $[redacted].00 pesos mexicanos en mi estado de cuenta. ¿Me lo enviarán o no? Me encantó la prenda y su costo es de $[redacted].00 pesos más gastos de envío. Muchas gracias.

I am requesting assistance from Zulily corporate office as I need to address some account management issues for Suntisfy Inc Fun Little Toys on the platform. Carmen Guo, who was in charge of managing our account, has left the company, and her email is currently associated with our Zulily account. I am seeking guidance to remove her account and email from our profile for privacy reasons and update it with our business email. Additionally, I am looking for support in reconnecting with Angie Dwenger to continue scheduling our events using a different email address. Your prompt assistance in updating the login information and resolving these account issues would be highly valued. Thank you.

Hello, I have sent approximately 5-6 emails regarding my order number [redacted]. I received a damaged pink studded jacket and would like to return it for a refund. I have not received any replies yet. As a loyal customer of Zullily, I am very disappointed with this level of service. Could you please provide a prepaid return label so I can return the damaged product and receive a refund promptly? Thank you, Shweta

Hello, I received an email from Zulily this morning stating that someone attempted to access my account recently. As this was not done by me, I have just changed my password, and I want to ensure that no expenses through my account will be authorized. I attempted to call the number provided in the email and online - [redacted]. However, I encountered a message stating that the number is no longer in service. This situation is concerning, and I request a prompt response with the correct customer service phone number to address this issue. Failure to do so may result in me escalating this matter to the FTC (Federal Trade Commission) for further investigation. It is highly suspicious that a non-functioning phone number is being circulated, and it raises concerns about the legitimacy of the communication. Thank you, Andrea H

I bought a gift card for my friend, and after contacting the company twice, it was eventually sent to her email. Now, when she tries to make a purchase on the website, she is unable to check out even after entering the code from the front of the card. The website is asking for the three-digit number on the back of the card. I feel frustrated as it seems to be one problem after another. I would greatly appreciate your assistance in resolving this issue.

I have been experiencing issues accessing Zulily for several days now. Despite numerous phone calls, I have not found a solution. I keep receiving a message saying, "We are sorry...but your activity and behavior on this website made us think that you are a bot." There is an icon labeled ShieldSquareBlock that I am unable to figure out how to remove. I am frustrated and eager to regain access to my account. This problem persists across various computers and my iPhone, and nothing seems to resolve it.

I am experiencing difficulty accessing the Zulily website. Upon attempting to visit the site, I am greeted with a message indicating that my behavior resembles that of a bot. Unfortunately, my email delivery failed when I tried to address this issue via email. I kindly request reaching out to the email admin through alternate means, such as by phone, to notify them that there seems to be a block on connections from my email server. The error message received states: "No connection could be made because the target computer actively refused it." I have been a loyal customer for many years. My email address is listed below for your reference.

I am having trouble accessing my Zulily account to make purchases because I am getting a message that says I am a robot. I have contacted my internet provider and the Best Buy Geek Squad for help, but they keep directing me back to Zulily. I assure you I am not a robot and I do not want to complete puzzles to log in. As a loyal Zulily customer, this site is essential to me, especially since I am 77 years old and not able to go out shopping frequently. Thank you.

I made a purchase from Zulily on Nov. 24 of a figurine with a Christmas delivery guarantee. Unfortunately, the item did not reach Zulily in time for Christmas, leading me to cancel my order and buy it from another website. My refund was processed as Zulily credit, but $33.20 was paid with PayPal. I believe that due to Zulily's failure to meet their shipping guarantee, I should receive a cash refund for the PayPal portion and have the rest issued as credit. I encountered multiple issues with this order, and given the circumstances, I no longer wish to shop with this company. Today, when I spoke with customer service, they were not very helpful.

I need to return the red and black tartan leggings (SKU: [redacted]3) in size 1X that was sent in error; it should have been a large. The top I received didn't have a sales slip, but it had a separate barcode (F[redacted]). The size chart recommended a medium, but it's too tight across the back, so I need a large. I've had issues with size charts and need to go at least one size up for this shirt. I'll return the items in the original packaging. The top is lovely, but I'll need a larger size. If there's a second order for the same item in a different color, or if it's in my wishlist, please ensure the correct size (large) is sent to avoid another return. Thank you.

I recently purchased a shirt from Zulily that turned out to be much larger than expected. Despite ordering my usual size 12, which according to their size chart was a 3XL, the item was oversized. I contacted Zulily about the issue, and they responded promptly with a return process. However, I was informed that I would be charged a return shipping fee for the item. I have always paid return shipping fees in the past, but in this case, I believe the incorrect sizing on the chart should not result in me having to cover the return cost. I am disappointed by this policy as I ordered based on the provided information, and the shirt does not fit as expected.

This evening, I purchased a pair of Clarks Black Hope Shine Leather Loafers in women's size 9W for $39.99. However, there seems to have been a problem with my credit card information which resulted in me accidentally ordering two pairs of the same shoes. I have attempted to edit the order to correct this and request only one pair, but the site keeps displaying two pairs, which is inaccurate. I would be grateful for your assistance in resolving this issue so that I receive only one pair of shoes. Please note that this is my first time ordering from Zuilily, and I apologize for any confusion caused by my mistake. Thank you for your understanding. Sincerely, E.D. [redacted]