Zulily Customer Service Issues

How can customers reach your customer service department? I have family and friends who make purchases with you. I needed to cancel an order due to a card replacement in PayPal. Despite my attempt to cancel the transaction, PayPal advised contacting Zulily for assistance. However, I couldn't find a working phone number to reach you. Could this situation potentially result in a $35 bounced check fee?

After placing my order, I expected the items to ship within 1-2 days as stated, but the delivery estimate changed to 2-3 weeks, and I won't be home to receive them by March 9th. I tried to update my address to my college, but the system won't accept it. If this can't be resolved, I'll have to cancel my order and request a refund. Please advise on how to proceed. Thank you.

I ordered 3 tunics on May 8th. I received the first tunic in June. It was the "One Fashion by Cozy Collection, Red & White Polka Dot Ruffle top - Plus, Size 1X, Qty 1". I'm still waiting for the "GLAM White & Navy Quatrefoil Surplice Tunic - Women & Plus, Size 1X, Qty 1" and the "Glam Aqua & Pink Floral Half-Sleeve Swing Tunic, Women & Plus, Size 1X, Qty 1". The first tunic was delivered correctly to my new address at 49 Union Park Blvd, Apt. 30, North Chili, NY [redacted]. The tracking UPS number is 1Z8671W3YW[redacted]1, showing that the remaining 2 tunics were sent to the post office. The post office has my correct address. I'm wondering where my package is. If you are unable to locate it, I would like to cancel my order and place a new one. Please update me. Thank you.

Hello, I have been a loyal customer of yours for many years and always receive compliments on the items I purchase. Last night, on July 11th, I found a dress I liked but realized it wasn't available in my size. After adding various items to my basket, I decided to purchase a couple of them as there were only two left of one item. However, to my surprise, I noticed a $[redacted] charge pending in my bank account which was for the dress that wasn't my size. This is concerning as I am a size 14 and would not have knowingly bought the wrong size, especially considering my current financial situation. I kindly request for your assistance in canceling this order as I am unsure why this occurred. Your help in resolving this matter would be greatly appreciated. Thank you. Sincerely, Kimberly C.

Hi there - Recently, I received a package containing 17 items that I had ordered. Most of them were perfect, but I had issues with two items. The Fuchsia Sleeveless Tee in Small was as large as my husband's t-shirt in size large. The Green & Red Wave Fit Flare Dress was not the same as the Navy one I previously ordered and loved; the waist was 3 1/2 inches larger. The White & Gray block maxi dress in small was smaller and clingier than expected. I think it would be better to exchange it for a medium size. I have more orders on the way from Zulily and have not had any quality problems until now. I hope we can resolve this. Thank you, K. B.

I'm having trouble remembering my password for Zulily. I've tried to explain this to the customer service representative, but they keep asking for it. They sent me a link to create a new one, but I still can't figure it out. I just need a supervisor to help me through this stressful situation. Despite talking to multiple representatives, I still can't make them understand my situation. I know they can't tell me my old password, but I just need guidance in changing it. Can someone please assist me with this issue? . My name is Jean J. ButlerHiggs.

I have attempted multiple times to contact your three customer service lines, but have been unable to connect. My order # [redacted] has not yet reached me. Today, upon tracking it, I discovered that it was received on October 4 and signed for by B.Elem Gonzales. Strangely, this person is unknown to me as I reside alone. I have not been informed of any package being accepted on my behalf. Moreover, there has been no notification from FedEx. My history with Zulily orders, using both FedEx and DHL, has been trouble-free in the past. I kindly request an explanation for this delivery mishap and assurance on the status of my order. If it cannot be resolved, I insist on a full refund. This incidence leaves me hesitant to continue making purchases from Zulily.

I recently received the adorable coat I ordered from you yesterday. I ordered a size large, anticipating it might run small since it was coming from China. The coat is much smaller than expected, more suitable for a child weighing around 60 pounds. Even an extra small adult would find it too tight. My order number is [redacted] and I'm unsure what to do next. Can you assist me, please? Thank you, Lisa L.

I have purchased several items from Zuilly and need to return them. I have a long list of items, but I am having trouble reaching customer service by phone. I was promised a mailing slip, but it was never sent. Dealing with these issues is particularly challenging for me as I am undergoing chemotherapy. Some of the items arrived damaged, with a lighted pillow being dirty, a toilet cup broken, and clothing items haphazardly packed. I washed one of the distressed T-shirts, thinking it was a child's size. Despite these difficulties, I am a big fan of Zuilly and just want to make this Christmas special for my family during this busy time of year.

This past weekend, I attempted to place orders but encountered difficulties with the security protocols on the website. Despite several attempts, including "I am not a robot" verification and selecting specific images, I faced continuous issues. On Monday, I had no problems. However, today I encountered the same verification challenges, including the "I am not a robot" prompt and selecting specific items within a picture, which led to a "[redacted] FORBIDDEN" error. This has been frustrating as it seems like the website may not want my business. I even tried reaching out via email to [redacted], but received an error message stating it was an invalid address. I am considering giving up after spending so much time attempting to place an order, especially with the appealing offers over the weekend and today. Your assistance would be greatly appreciated. - Pat R.

I reported an issue back in November regarding difficulties shopping on your website. Upon clicking on the basket, the page redirects to another page with no order option available. Despite trying various payment methods, the purchase was unsuccessful. Customer Service had to intervene by placing an item in the basket for me. I've had a technician check my PC, and it appears to be functioning correctly. However, I still can't shop on your website using both my cell phone and PC. I have credits to use and need to complete my Christmas shopping. Please address this matter promptly. I appreciate your assistance. - S. Hedrick

I am reaching out regarding a product return issue. I ordered a size 8 but received a size 10 instead, which was not as advertised. The return process requires me to pay shipping for an incorrectly sized item and I will only receive store credit, which I do not want. I expect a refund since the size discrepancy was not mentioned. I should not have to pay shipping twice for this error. Kindly provide guidance on how to proceed by emailing me at [redacted] Thank you. - Rebecca S.

I'm experiencing difficulty accessing your website. A "security" prompt appears, asking me to verify that I'm not a robot. Following this, I'm presented with a picture divided into squares and instructed to select particular objects within them. Due to my age and poor eyesight, this verification process becomes challenging. By the time I return to the website, the picture prompt reappears, asking me to repeat the object selection in squares. This has persisted for a couple of weeks now, causing frustration. I've been a loyal Zulily customer for years without issues, but this new security measure is hindering my access to the site and placing orders. I urgently request that you address this issue promptly. The constant back-and-forth with these verification images is impeding my ability to shop comfortably on your platform. Your immediate attention to this matter is greatly appreciated. Thank you. - Pat R.

I am frustrated by the ongoing website issues. Despite multiple emails and calls for help, the problem keeps resurfacing, leading to more wasted time. Yesterday, I endured a 30-minute hold just to seek assistance. This has persisted for over two weeks, as I noticed around [redacted] others facing similar struggles on the site. It is crucial to address and resolve these issues promptly, especially before Christmas, to prevent more customers from giving up on Zulily. The lack of awareness among customer service representatives is concerning given the scale of the problem impacting numerous Christmas orders. Wishing you a Merry Christmas while hoping for a swift resolution.

I am reposting this because it seems the issue of using Zulily return labels went unnoticed. Why do I have to use their label when I can pay for the return myself? I'd prefer that option to avoid additional costs. For instance, returning a $*.** dress after deducting the original shipping may only refund $*.**, which seems excessive. Can I just send the item myself rather than paying more for their shipping? I'd like the option to pay for the shipping and need to know the address for that purpose. Thank you.

I discovered $[redacted] in unauthorized charges on my bank account, likely from my ex-girlfriend who previously had access to my Visa debit card. She has been making online clothing purchases recently, and I suspect she is behind these transactions. Before involving law enforcement, I want to confirm the details of the transactions. I've already reported the fraud to my bank, and they are investigating. Can you please help me ascertain who made the purchases, what items were bought, and where they were shipped? My ex-girlfriend is avoiding me, so I'm turning to you for assistance with these three transactions.

I am extremely disappointed with Zulily! I have not received several orders and when I called to inquire about them, I was informed that they had run out of stock and I was refunded. The customer service representative pointed out that I was previously informed about this on a different order that I also didn't receive. Despite my attempts to explain, she kept talking over me and disregarding my concerns. I have been a loyal customer of Zulily, but after this experience, I am reluctant to make any future purchases and will be sharing my negative encounter with others. As a business owner myself, I understand the importance of good customer service, and Zulily has failed to meet that standard. It is frustrating to see my invoices stating that the items were delivered when they were not. I will be taking my business elsewhere.

A shipment from you was stopped by UPS while in transit on 2/12/19 in Melbourne, FL, due to damage. It contained a replacement water globe and a sleep dress from a different order. UPS has notified you about this incident. Despite past positive experiences with Zulily's prompt handling of issues, I am disappointed that after 10 days, there was no communication about refunding through PayPal or reshipping the items. I shouldn't have had to contact you for an update, as you were aware of the situation. It is crucial for a company to take responsibility for rectifying shipment problems promptly. Providing clear customer service contact information is essential for addressing such issues efficiently. Sincerely, Pat McRae.

This evening, I tried several times to place two items using Smart Pay, but the system mistakenly identified my Visa Card as prepaid when it's not. After contacting customer service, the representative I spoke to couldn't resolve the issue and suggested I pay through the regular method to get the items. I've been a loyal Zulily customer for years, always using my Visa card. This is the first time I've encountered poor customer service from Zulily, and I risk losing the items in my cart. Please help me as soon as possible. - S. L.

I purchased 2 joggers and was not aware they were non-returnable until I tried to return them. After calling customer service and explaining the situation, I realized there was a hidden drop-down menu on the description page with the return policy. The Bebe joggers suggested sizing up, but they were too big, so I would like to exchange them for a smaller size or receive store credit. I am a regular Zulily customer and believe this request is reasonable. If I am unable to return these unwearable items, I will no longer shop with this company. The order was made on 3/31 and delivered on 4/3. I kindly ask for approval of this return request. Thank you. - Jannene S. [redacted] Bogus