Zoosk Customer Service Issues

I am frustrated that I cannot respond to messages on your site without subscribing. I have been a member for two to three weeks and unable to communicate, even though you have charged my credit card. I have tried contacting you for three days without success. Please fix my access so I can communicate as intended. I expect my two missed weeks to be credited back as well. If I do not hear from you, I will seek legal assistance. Please address this promptly. Thank you, M.C.

I have a concern about an individual I met on Zoosk named Torvald Omirovic from Balgowlah, Sydney, NSW. He asked me to assist with an overseas deal using my name and has been requesting personal information. He claims to work for Global Capital Asset Fund Management. Can you verify his identity to ensure he is not a scam? I have refrained from providing my full name and address. Your prompt response would be appreciated as it will help me decide whether to maintain this relationship or cease contact. Thank you. - Clare G.

Hello, my name is Sharon Conley. I recently cancelled my Zoosk account and want to ensure that a new six-month subscription is not charged to my Mastercard on 27/10/18. I deactivated my account and removed Zoosk from my Facebook today, 23/10/18. There was a brief reactivation when I logged in, but I immediately deactivated it again. I would appreciate confirmation that my cancellation is complete, and I do not wish to renew my subscription. Thank you.

Hello, I used the Zoosk dating app for a few months but decided to cancel it. However, I found out that my account is still being charged despite not using the service since I reconciled with my husband three months ago. I am unsure how this is happening as I have a new ATM card. I would like my subscription to be canceled immediately, and I kindly request a refund for the months of August, September, and October since I did not use the app during that time. I have had unpleasant experiences and no longer wish to use online dating platforms. Thank you for your assistance. -T. Waters

I registered on your site on 13.09.[redacted] and uploaded my picture a few days later. I started chatting with someone named REX MANFRED, who got my number. Unfortunately, I was scammed out of R36000 without meeting him in person. He claimed to be a business person needing to go to Dubai to purchase materials but had banking account issues due to international roaming. I transferred money from his account as he requested but never received the promised payment. He then asked for more money to return to South Africa, citing security reasons for being unable to access his accounts. It's clear now that I was indeed scammed. Please be aware that there are individuals using false information on your site to deceive others. As a widow, falling victim to this scam has been very distressing.

Hi, my name is NewLife. I have an account with Zoosk and recently received an email stating that my account has been closed even though I have four months left on my six-month membership. I am confused as to why my account was closed by the Zoosk administrator. Additionally, I encountered a rude member on Zoosk who was verbally abusive towards me when I declined to communicate with him. I warned him that I would report his behavior, and he mentioned that he already reported me. I would appreciate it if Zoosk could investigate this issue promptly and reinstate my account. I have evidence in the form of screenshots to support my claim of being mistreated. I am concerned about Zoosk's policy on protecting female users from mistreatment. Kind regards, NewLife.

I am currently traveling internationally and facing an issue accessing my Zoosk account. Each time I attempt to log in, I receive an "access denied" message. Since my phone number changes in different countries, but my email remains the same, I am unable to keep my account active. I am concerned that my profile is visible while I'm unable to access the site. My intention was to deactivate my account, but I couldn't do so. I plan to renew my subscription once I finish my travels, but I am still receiving notifications even though I can't log in. I've tried contacting support without success. It's frustrating not being able to manage my account properly even though I'm willing to pay for the service.

I attempted to upgrade my subscription with a £25 payment from my bank card, which was declined. My bank contacted me to verify, I confirmed, but I no longer wish to proceed with the subscription. Please refrain from charging my account any further. I have involved my bank's fraud department and informed the police. I request that no additional payments be attempted. You can contact me at my updated email, [redacted], to confirm that no further transactions will occur, or call me at [redacted]8.

I deactivated my Zoosk account several months ago, yet I am still receiving text notifications about messages from other members. Despite my membership expiring and not making any payments, I am concerned that my profile is still active. I would appreciate it if you could check and promptly cancel my membership and remove my profile from Zoosk. This situation is unfair to other members who are unaware that I am no longer using the platform. I have no plans to rejoin in the future. Thank you for your assistance. Regards, T.J. Email: [redacted] Screen Name: Moonlight & Roses Password: Hopeful 14 Date of Birth: 07/70/[redacted] Address: Flat 7, 27 Craddock Road, Canterbury, Kent, CT11YP

I am seeking guidance on where to report an individual who defrauded me through your dating platform back in January [redacted], during my one-month membership with Zoosk. I want to ensure this person, operating under the username Watersedge18 and claiming to be Stephen Grizanti, is no longer active on your site to prevent others from falling victim to his deceit. Despite providing all relevant details to local law enforcement, the case was closed due to difficulties in tracking him down. My experience serves as a cautionary tale for those navigating online dating while feeling vulnerable. While I cannot alter my situation, I hope to shield others from a similar fate. Thank you for your attention to this matter. - JW

Dear Customer Service, I have attached copies of my credit card statements for your reference. I am seeking a refund of $99.95 that was promised to me. On July 25, I signed up for your service and paid $99.95. Shortly after, my account was compromised by an identity thief who made unauthorized charges totaling $59.95. I reported this to my credit card company, and they refunded me the original $99.95 payment pending resolution. However, I recently received a letter stating that I am being re-billed for the service fee. When I contacted Zoosk, they advised me to provide written documentation to support my case. Despite their claim of double crediting me $99.95, my statements for August to October show no evidence of this supposed credit. As a result, I am being charged again in the October to November statement without receiving the promised refund. Unfortunately, my account is currently blocked, preventing me from utilizing your services. Could you please arrange for the $99.95 refund as initially agreed? Feel free to reach out if you require further clarification. Thank you.

I have attached copies of my credit card statements for your review. I paid $99.95 after signing up for your service on July 25. Due to an identity theft incident, unauthorized charges of $59.95 appeared on my account, which I did not order. My credit card company reversed the $99.95 charge after I reported the situation. However, I received a letter stating I am being re-billed for the $99.95. Zoosk mentioned they mistakenly double-credited me, but I don't see any credits on my statements for August to September or September to October, showing $0.00 credits. Despite Zoosk's claim, I have not received any credits. The October to November statement and the Bank's letter show that I am being charged again for the $99.95. My account is currently blocked, preventing me from using the service I paid for. I kindly request a refund of $99.95 as promised. Feel free to contact me for further discussion on resolving this matter.

Hello, my name is Robert Blair. My email associated with Zoosk is [redacted] I recently found suspicious activity in my email history regarding Zoosk, including a search for their phone number and an email notification about a password change request. I have already reported this to Google. The individual responsible is Dila DeGraft and they can be reached at [redacted], [redacted], and [redacted] Their phone number is [redacted][redacted]. I trust that Zoosk has measures in place to address hackers and individuals creating fake accounts like Dila. Thank you for your attention to this matter. Sincerely, Robert Blair

To the concerned party: This morning, I contacted the number found on Google for Zoosk regarding possible fraudulent charges on my account. A person, possibly of Pakistani or Indian descent, indicated that my account was active in three states despite my prior cancellation. The individual, claiming to be named Robin Williams, insisted I purchase a $[redacted] Google Play card for a refund on the fraudulent charges. He aggressively requested my credit card details, ultimately disconnecting the call after multiple attempts. I am deeply troubled by the situation and seek assurance that my identity is not compromised. I urge for the removal of my profile to prevent any further fraudulent activity. Kindly investigate and refund any unauthorized charges. For further information or to provide details on the individual who contacted me, please contact me at [redacted]. Regrettably, I am currently unable to recall my login information. Thank you, J.K.

Since joining last month, I have had a frustrating experience on this platform. I paid $60 for a 3-month subscription but have been unable to connect with anyone. To make matters worse, I had to spend an additional $20 on coins just to check if my messages were being read. I feel deceived by this situation. When I reached out for support, I was met with a long wait on the phone, being told there were varying numbers of people ahead of me. I am seeking prompt assistance and a refund. This negative encounter has left me disappointed, especially since it was my first time using a dating site in two decades. I regret choosing Zoosk and if this matter is not resolved satisfactorily, I will have to share my experience on platforms like Yelp to warn others.

I am a Zoosk user and I recently noticed unauthorized charges on my card linked to my account. In August, I bought a subscription boost that expired, and since then, I haven't made any additional purchases. I was surprised to see my subscription auto-renewed on Nov 6 without my consent. I did not intend to renew my subscription and I am requesting a refund for this charge.

Yesterday, I found a promo code for a free month. When I entered the code, it redirected me to a page offering unlimited messaging for $9.99, which I agreed to. However, shortly after, I received a text from my bank showing charges of over $30 for the month plus the $9.99. I called twice yesterday and again today after receiving the bank message. The automated system said there were 56 callers ahead of me, so I pressed one to request a call back, but never received one. I called back later, was on hold for 15 minutes, pressed one again, but still no response. This morning, I reached someone who offered a $5 refund, but I explained I had a promo code for a free trial and should not have been charged. I asked for a manager but was told they would say the same thing. The customer service agent said she would check with her supervisor but later claimed they were busy and promised a call back. It's been four hours, and I am currently on hold again with no response yet.

My son signed up for your app months ago without my knowledge. I just noticed today that money has been deducted from my account since June 28th - $34.95, $9.99, and $21.95 on the same day. Subsequent deductions on August 8th for $17.47, September 22nd for $8.74, and November 9th for $34.95 and $9.99. I have contacted my bank, Commonwealth, and stopped these transactions. As a dating app company, I would like to know what you will do about this unauthorized activity. I request that you refund the money into my account immediately. Despite having my card and phone, I have never used or accessed the app, so I am puzzled as to why these funds were taken. Please contact me urgently at [redacted]. My name is Chris. Thank you.

Hello, I am writing to address an issue with my Zoosk account. Six months ago, there was an unauthorized automatic renewal that deducted funds from my account without my approval. I was clear then that I did not wish to renew as I have already found a partner and no longer require the service. To my dismay, another A$82.45 has been deducted on 7/11/18. I kindly request the immediate cancellation of my account and a refund of the A$82.45 back to my account. Failure to do so within 7 days will result in me escalating this matter to the ombudsman office for further investigation. You can reach me at +[redacted]7 or email me at [redacted] Thank you for your prompt attention to this matter. Best regards, Veronica Clarke.

Hello, I was charged $74.95 on 11/8 and I am requesting a [redacted]% refund. I noticed this charge in my checking account on 11/10. I tried to contact customer service on 11/10 (Saturday, but not available). I also sent an email on the same day asking for a refund of $74.95, addressing it to the billing department. Today, after not receiving a response from Zoosk, I checked my account again and realized the issue was not resolved. When I called today, I spoke to Patty who offered a half refund. As I haven't used the site in weeks and am in a serious relationship, I have no need for the service currently. While I understand the auto-renewal agreement, it would be helpful to receive a notification beforehand. It's important for a dating site like Zoosk to maintain a positive and transparent experience for users. I hope this matter can be resolved fairly as empathy, humility, and honesty should be key values reflected in your business practices. Regards, Dave B.