Zoosk Customer Service Issues

I am writing to address a dispute that occurred recently. On August 31st, I signed up for a 6-month membership at the price of $89.70. However, an additional $59.96 was mistakenly charged to my credit card. I visited my bank to rectify this overcharge, but the next day I was refunded the incorrect amount of $89.70, resulting in my account being cancelled by Zoosk. I was willing to pay the original $89.70 to continue using the site. Despite this, I have been blocked by Zoosk. I kindly request the refund of $59.96 to be returned to me. Please send a check to Raelene Fantig at ANZ Bank in Albury on Dean Street. Once received, the bank will contact me. Thank you for your attention to this matter. Sincerely, Raelene Fantig.

To whom it may concern, I am writing about a dispute that I need help resolving. On August 31st, I signed up to be a Zoosk member for 6 months at the price of $89.70. However, an additional $59.96 was mistakenly charged to my credit card. After seeking assistance from ANZ bank, I was refunded the incorrect amount of $89.70, resulting in my Zoosk account being canceled. I was willing to pay the $89.70 to maintain my membership on Zoosk, but now that I have been blocked from the site, I am requesting a refund of $59.96. Please send a check to Raelene Fantig at ANZ bank on Dean St, Albury NSW [redacted]. Kind regards, Raelene Fantig

I made an error when creating my account, unintentionally purchasing coins for $99.95. Later, I viewed subscription prices and was charged $29.95 and $9.99, even though I was unsure about joining. Upon requesting a refund, I only received $49.95 out of the $99.95, which feels unfair to me. An additional request for the $29.95 and $9.99 charge resulted in a meager refund of $4.99, leaving me with only $54.80 back. It seems unjust that the company retained $84.99. I believe I should receive a full refund due to the mistake. Dissatisfied with this experience, I am escalating it to the Better Business Bureau. I will not recommend your services to others or continue my involvement. Thank you.

Hello, I need assistance with Zoosk. My daughter signed me up on the platform out of concern for my well-being due to a recent accident that has left me disabled. Upon realizing this a few hours later, I promptly canceled the account. Despite canceling nearly a week ago, my bank informed me that Zoosk has charged me an additional £44 after an initial payment of £14, even though I had canceled my subscription. This unexpected charge will overdraft my account, causing financial strain as I am still recovering from challenging circumstances. I kindly request a refund to alleviate this burden and ensure I can meet my financial obligations. My email address associated with the account is [redacted] and my date of birth is 20/07/81. Thank you, Leanne

A few weeks ago, I attempted to renew my Zoosk subscription after it expired. I provided my details, including my debit card number, but was repeatedly declined. After contacting my bank, they informed me that while the initial charge of $29.95 was valid, the subsequent three charges seemed suspicious. They offered to investigate and deal with the issue. Despite this, when I tried to sign up again, my debit card was still not accepted. I would like to resolve this matter as I am still interested in rejoining Zoosk for just one month without automatic payments. Can you please explain what went wrong? Thank you, S. J.

Hello, I am having ongoing issues logging into Zoosk. On my phone, I am unable to go past the login screen. Once I enter my details, it continuously attempts to reach the homepage without success. As for my desktop, my profile opens up, but it is completely empty - no contacts, messages, or profile information. This problem has persisted for three days now. If you are unable to resolve this matter, I kindly request a refund. Thank you. Best regards, Torsten E.

I'm extremely frustrated! Attempting to subscribe has been a nightmare. Both of my cards were declined even though there's sufficient funds. After contacting my card company, I discovered that multiple charges were being submitted simultaneously by your system. I called customer service and waited nearly an hour for a callback. When I finally spoke with a representative, they directed me to an automated payment system which was supposed to transfer me back to them, however, the company was already closed! This has been a complete failure. A. Why are there multiple charge attempts causing my card to get locked? B. What kind of customer service was that over the phone? Nothing was fixed, and there was no resolution. This whole situation is truly absurd!

I recently received an email from Zoosk informing me that my account has been unpaused. I am puzzled by this as I have never actively used Zoosk. Although I signed up a long time ago, I never utilized the service and believed I had deleted my account. The concept of pausing an account is new to me, as I am unfamiliar with the account status. I reached out to Zoosk requesting the removal of all my details from their system after receiving the unpause notification but have not received a response. I would appreciate a confirmation email confirming the deletion of my account. Thank you. - Nissa H.

Hello, my name is Mark L. I am reaching out for assistance regarding my Zoosk account. I initially created an account last September but stopped using it after a couple of weeks when I met the love of my life. Recently, my partner saw an old unopened email on my phone from Zoosk, leading her to believe I am unfaithful. I kindly request an email confirmation stating that my account has been inactive since September 14, [redacted]. There was a technical glitch causing my account to reappear on September 25. I did not intend for this to happen and failed to properly close the account. This misunderstanding is straining my relationship, and I urgently need your support to clarify the situation. I appreciate any help you can provide. My username was xxxfirstbornxxx. Thank you for your understanding and assistance.

Hello, I've had a challenging week and recently discovered an unexpected email from your company in September. Despite having an account with you for a year, I have not used it. To my surprise, the email I received had my girlfriend's account name on it, someone I am fully committed to. Concerned, I reached out to her only to find out she never had an account with your company, leading us to believe it's a fake profile under her name. I value honesty and have nothing to hide, so I want to clarify this misunderstanding. Unfortunately, this situation has caused a strain in my relationship, with her falsely accusing me of infidelity. I kindly request access to my account activity and messages to prove my innocence, as my account was mostly inactive. I'm hopeful that you can help me by providing this information via email at [redacted] Your assistance in this matter would be greatly appreciated. Thank you.

Recently, I communicated with a man on Zoosk who went by the name Toby Armstrong, claiming to be 37 years old and a former pilot. Despite a promising start, he abruptly disappeared after I requested more information about him. He vanished from all communication platforms, leaving no trace. His profile picture, depicting a mixed-race pilot in a cockpit, turned out to be fake. I attempted to reach out through various means, but to no avail. It's essential to prevent such scams from occurring again and potentially deceiving others. This experience, though disappointing, serves as a cautionary tale.

I have been a member of Zoosk for many years until my profile was tampered with around 5-6 months ago. My photographs, age, and location were changed by someone, and all my connections and conversations disappeared. When I reached out to Zoosk for help, they could only suggest canceling my account and offering to credit any new account I created with my paid subscriptions. However, my attempts to create a new account were unsuccessful as it kept rejecting my email address. Eventually, I decided to give up, hoping Zoosk would refund my unused subscription money. Unfortunately, I received no refund and only an explanation about my pictures not meeting guidelines. As I've had no response to my requests for assistance, I am requesting the unused portion of my subscription fees be refunded to my bank account or credit card promptly. Despite the "no refund" policy, I have not received any service for almost six months, rendering the policy inapplicable in this situation. If necessary for the refund, please contact me via email. My valid credit card ends in [redacted]. Sincerely, Rick O.

I'd like to report a Zoosk member who attempted to extort money from me. The individual, Fionabw, quickly demanded a $[redacted] iTunes card for vague reasons, which I recognized as a common scam. Conducting my own investigation, I found inconsistencies in her story - she said she owned property in Seattle, yet property tax records showed otherwise. Additionally, she provided an Austin, Texas phone number and claimed her name was Lynda Melody Hetherington. This experience was concerning, and I worry she may target others with similar tactics in the future.

My account was compromised over the weekend, and I only noticed it on Sunday. After changing my password, I was able to log in. However, upon returning from work today, I discovered that my account had been cancelled, which I did not initiate. I found emails stating my account was cancelled just 13 hours ago and another email 10 hours ago confirming approval of photos that were on my account. It seems the hacker closed my account, created a new one, and used my photos. Please contact me urgently at [redacted] as I am quite anxious about this situation. Thank you, Linda S Miller, [redacted] Sharon Court, Middlebury, Indiana [redacted].

While I was at work today, my phone kept buzzing with messages from Zoosk continuously. I glanced at the notifications and realized they were all from Zoosk. I opened one message and was shocked to see that my account had been hacked. The hacker had changed my email to theirs, replaced my name with theirs, and even left my profile picture but added three of theirs. They had sent numerous emails from my account, sharing emails and phone numbers with multiple people. I have paused my account, but I recently received an email stating that my photos couldn't be verified, making me concerned that the hacker may be trying to reactivate using my information. This breach has given the hacker access to all my credit card details and personal address, leaving me feeling worried and frustrated. How can we prevent such incidents from happening again in the future? Thank you, Peggy P.

Hello, my name is Tamara. I recently downloaded your app out of curiosity and was shocked to receive alerts from my bank regarding unauthorized charges totaling $[redacted].25 from Zoosk. This led to my card being canceled, and now I have to wait for a new one and update all my online banking information. Upon investigating, I realized that Zoosk charged me not just once, but three times - $[redacted].25, $9.99, and $32.74, totaling $[redacted].98. This unexpected expense is a significant burden for me at the moment. I originally signed up for Zoosk thinking there was a mistake or hacking incident due to the $29.95 charge. I am disappointed about this as it was not what I agreed to when subscribing. The confusion in pricing listed on the app has caused me distress. I hope we can resolve this issue promptly. I am requesting a credit of $[redacted].03 to my account and would like to continue with a one-month subscription to evaluate the service. Your assistance in this matter would be greatly appreciated. Thank you, Tamara.

I had a Zoosk account approximately three and a half years ago for just a week. Despite canceling, being refunded, and unsubscribing multiple times, I continue to receive unwanted messages from Zoosk daters daily. I fear that this may affect my current relationship, as it appears I am still active on the site. I have tried to remove my photo and details through the unsubscribe option to no avail. Customer support assured me years ago that my information would be deleted, but the issue persists. I am distressed by this ongoing situation and concerned about potential gossip among friends or others who might see me on the dating site while I am in a committed relationship. I would greatly appreciate any assistance in resolving this matter promptly. Thank you. Sincerely, Kathy J.

I was a member of Zoosk a while back. Recently, my wife found the Zoosk icon on my Facebook and saw messages from people interested in my profile. Despite the settings showing it expired in [redacted], she believes I'm cheating. I need to prove my innocence. Can you check and confirm that I have not used the account in a long time? I can't recall the password, but my username was Maximus. What additional details do you need to provide evidence of my inactivity on the account?

I recently deactivated my account after being surprised by auto-renewal charges for a 3-month plan I purchased on July 08, [redacted] for $84.94 and October 08, [redacted] for $59.95. I was unaware that my account was set to auto-renew without any notification or option to cancel. The lack of transparency in this system is disappointing and frustrating. Despite deactivating, I noticed a message stating my subscription will be active until 8/1/[redacted], which concerns me about potential future charges. I urgently need to remove all my account and credit information permanently to avoid any further charges. My email associated with the account was [redacted] Your prompt assistance on this issue is greatly appreciated.

I have joined Zoosk a couple of times and had some success with dating. However, last month I tried again to find the right person. This time, I received many messages from ladies, only to discover they were scammers within days. Most of them claimed in their profiles to be unmarried with no children. I am quite disheartened by the presence of scams on the site this time around. I believe it's important for you to know about this issue as it could be detrimental to your platform. Today, while browsing, I came across the same girl I saw last week but under a different name and with a different appearance. I recognized her as the same scammer. If you have any questions, feel free to reach out to me.