Zoosk Customer Service Issues

While using Zoosk last night, I mistakenly clicked on a link that led to a purchase page, which I declined. Unfortunately, I later found out that I was charged around $80 for something I never intended to buy. I want to clarify that I did not authorize this charge, and I urge you to refund it promptly as I have encountered similar situations before. The credit card on file is no longer active, so you will not be able to process any further transactions. Please address this issue promptly. Thank you. Linda A. Email: [redacted]

Hello, I attempted to contact a live chat representative this morning, but they directed me to a technical support person who required payment, which I declined. I encountered two issues: 1. I tried to place my account on hold last night, but woke up to find I had been charged $29.95 plus tax for this 30-day period. Also, while trying to place my account on hold, I was mistakenly charged $19.95 plus tax for coins, which I did not intend to do. I am frustrated with the website's navigation challenges. I can be reached via email at [redacted] to confirm that the refunds are being processed. I will monitor my bank account and expect a confirmation email once these issues are resolved promptly. Thank you. I prefer email communication as I do not answer unknown phone numbers. If this matter is not resolved, I may leave a negative review, although I would prefer not to do so as a business owner myself, understanding the impact it can have. Sincerely, Donna Gypsy in the Wind.

On June 1, [redacted], I signed up on Zoosk, my favorite website where I've been a member for years. I created my profile, added pictures, and exchanged a few messages with some ladies. However, I noticed that my picture icon went missing, and I couldn't send messages. A popup insisted on adding a picture to continue talking to women. After adding more photos, they were also removed for not meeting guidelines, even though they were professionally taken and free of copyrights. I suspect foul play like unauthorized tags on my photos. It's odd that Zoosk is cracking down suddenly. My account is inactive on day one, which is concerning. I plan to contact them for clarification and hope they reach out to the ladies. Having all my pictures vanish is quite suspicious. Zoosk's treatment of a loyal customer like me is disheartening. - Jeff McCreary

I seem to be facing account restrictions, and I am unsure about the cause as I haven't received any explicit explanation. One possible reason could be an error in my birthdate. Another point to consider is that my excessive use of emojis might have been flagged as bot-like behavior, though this was due to catching up on missed interactions. My main concern is the security of my account, fearing a possible hack due to the incorrect birthdate. I value your platform for its effectiveness in connecting me with compatible users. I am willing to furnish any necessary details or documents to resolve this issue and have my account unblocked. Kindly provide guidance on the next steps to rectify this matter.

I am experiencing several issues. Firstly, I am unable to access PayPal or successfully use my credit card on the website. Despite contacting my bank to verify no blocks on my card, each attempt to input my credit card details or use PayPal results in an error page. Considering a mismatch between my email and credit card, I tried reverting to my old email, but encountered difficulties as the system deletes information upon attempting to update. I am frustrated as I am unable to speak with someone over the phone for a straightforward resolution. In the meantime, I find myself at a loss of $40. I would appreciate either a resolution to the technical issues or a prompt refund, given that I only registered yesterday.

I have been trying to access my Zoosh account for two weeks but have been unsuccessful despite following all the steps suggested. My membership is paid for but unusable, and all my credit cards have been compromised. I am unable to access my social account as well. Please contact me at [redacted] to guide me through the process on my phone. The current hours of support do not align with my work schedule, making it difficult for me to resolve this issue.

Hello, I am Virginia D. from Newcastle, NSW, Australia. There has been a security breach on my Zoosk account overnight, and despite changing my password, I am unable to log in as someone seems to have taken over my account. Additionally, both my Facebook and Messenger accounts were also hacked, which I suspect is the same person. I have reported this to Facebook security. The individual who hacked my Facebook and Messenger accounts managed to scam me, but fortunately, my bank's fraud squad helped recover my money. I believe this might be a retaliatory attack. I am distressed as this person is attempting to scam my friends and clients, leading to multiple alerts from acquaintances who received scam messages. I have evidence of these activities. Being locked out of my Zoosk account is affecting my responsibilities within my Aged Care group, adding stress and anxiety as the vulnerable individuals I care for are impacted. My reputation is at stake, and I fear that my friends on Zoosk may also be targeted. I diligently log out after each Zoosk session. Any assistance in this matter would be greatly appreciated. Thank you for your support.

Jatt, you disagree with the decision Usually, it takes just one day to review your information. Your account is not visible to people on Facebook, and you cannot use it. What happens next We will look at your account again. Due to the COVID-19 pandemic, we have fewer people available to review information. This means we may not be able to review your account. If we find that your account complies with our community standards, you will be able to use Facebook again. If we find that your account does not comply with our community standards, it will be permanently closed and you will not be able to appeal.

Hello Facebook Team, I would like to bring to your attention that my account under the name (Pradip Jadhav) has been disabled within the community guidelines. It was hacked, and the hacker linked their Instagram ID to my Facebook account, resulting in the deactivation of my official account. I believe there has been a mistake, as I have followed all the rules and regulations set by your platform. I kindly request you to review my account once again and reactivate it promptly. I use my Facebook account to connect with other social media platforms like (bgmi Instagram) and various apps from the Play Store. I assure you of my compliance with the community guidelines. Thank you for your attention to this matter. Account name – Pradip Jadhav Date of Birth – 24 May [redacted] Linked Phone Number – [redacted] Linked Email – [redacted]

I am submitting an appeal as my authentic Facebook and Instagram accounts have been deactivated by your security system. I assure you that I have not posted any inappropriate content on either platform. Kindly reconsider and reactivate my accounts promptly. Thank you. - K. S. [kukdeep3177singh] kuldeeprana906829@[redacted] [redacted]

I am appealing to have my real Facebook and Instagram accounts reinstated. There have been no illegal or inappropriate posts on either account, yet both have been deactivated by your security system. I kindly request a review of my accounts for reactivation at your earliest convenience. Thank you. Name: Kuldeep S. Number: [redacted] Email: [redacted] Password: [redacted] Thank you

I am appealing the deactivation of my Facebook and Instagram accounts due to your security system flagging them. I assure you that I have not posted any illegal or inappropriate content on either platform. Both accounts are linked, and I kindly request a review and reactivation of them at your earliest convenience. Thank you. Name: Kuldeep S. Number: [redacted] Email: [redacted] Password: [redacted]

I am appealing for the reactivation of my authentic Facebook and Instagram accounts that are linked. I have not posted any inappropriate content on either account, yet both have been deactivated by the security system. I kindly ask for a thorough review of both accounts and for them to be reinstated promptly. Thank you. Name: K. Singh Email: [redacted] Password: [redacted] Thank you.

I previously requested my Zoosk subscription to be canceled on September 1st, but I was billed again. Please stop and cancel this immediately. Thank you. Dear Stephanie, Your Zoosk subscription has been successfully cancelled. You will not be charged for any further renewals, but you can still enjoy your subscription benefits until September 15, [redacted]. After that, you will have access to your account as a free member without subscriber perks such as messaging, chatting with other subscribers, or viewing profiles of those who viewed you. You can resubscribe at any time if you change your mind.

For the past week, I've been experiencing an issue with Zoosk emails. When I try to click on the links to view messages, a window pops up with just the word "Gone". Despite clearing cookies and cache, the problem persists. I'm relieved I'm not a paying member. Even though I've marked the emails as spam, they keep coming. This unusual behavior is suspicious, and I can't find any information about it on website forums or complaints. The page remains blank with only the word "Gone" on it, making it impossible to access my account or view profiles.

Hello, I have been using Zoosk on and off for years. In the past, as a subscription holder, I didn't face any issues meeting people. However, for the last four years, despite paying many times, I have struggled to make meaningful connections for dating. I feel like I might be facing discrimination or profiling without understanding why. During my interactions, I always maintained clean, respectful, and professional conversations with women I met. My intentions were genuine, aiming to chat, meet, and potentially develop a lasting relationship based on chemistry and connection. While there were instances where connections didn't work out, I believe in equal opportunities for everyone to find love on Zoosk. I have cherished the respectful and enjoyable dates I had through the site and hope for a refund or continued access to Zoosk for future dating opportunities. Thank you, Christopher Bryant Davis.

Dear Sir/Madam, I believe that my Facebook account has been compromised. I am unable to log in as it prompts me to enter a new password. Despite trying various methods, I cannot regain access. I have included all relevant details and evidence and would appreciate your assistance promptly. Thank you. Profile Link: [redacted] Phone Numbers: [redacted]/[redacted] Facebook Profile: Sudarshan B. Attached are further details: - Name: Sudarshan Bera - School: Tilantapara U.M.M High School - University: Pingal Thana Vidyasagar University - District: Medinipur, West Bengal, India - Date of Birth: 12/11/[redacted]

I recently discovered a $29.95 charge on my bank statement from a dating site. As a 64-year-old widowed individual on a fixed income and disabled, I have no intention of using such a service. This unauthorized charge led to overdrafts on my account, resulting in an extra $39 in fees. After contacting the customer service representative, they acknowledged the suspicious nature of the transaction, closed the account, and assured me of a refund. However, it has been a week, and I have yet to receive the reimbursement. To make matters worse, there were two charges impacting funds crucial for my living expenses. I am in urgent need of my medication. I seek a resolution to this problem promptly, including the reversal of both $29.95 charges and at least one overdraft fee to mitigate the financial strain caused by this situation. Your assistance in preventing similar incidents in the future would be greatly appreciated. Thank you, Anne Toy.

I am unable to use Facebook or Messenger due to my linked Instagram account, tjynfnsxv, being disabled. The activity on tjynfnsxv violates Instagram's Community Guidelines or other standards. If you believe this was a mistake, you can request a review of the decision through Instagram. For more information, please visit the Instagram Help Centre. If you are not Rahul, you can log in elsewhere.

I'm unable to access Facebook or Messenger since my linked Instagram account, tjynfnsxv, has been disabled. It appears that activity on tjynfnsxv violated Instagram's Community Guidelines or other standards. If you believe this was an error, you can request a review of the decision from Instagram by visiting their Help Centre for more information. Thank you.