Zoosk Customer Service Issues

Last night, I received a message that I intended to respond to this morning. However, I am unable to locate the message or the sender anywhere on the website. This has happened twice now. Several days ago, I was chatting with a person, and suddenly they disappeared from the platform. Today, this person reappeared with numerous messages that I was unable to see previously. I am puzzled by this situation. Specifically, I am looking for the messages from a person named Charles [redacted], who messaged me last night. I would appreciate any assistance in locating these messages. Thank you.

I encountered an issue trying to log in as I was redirected to Google login, which I did not intend. However, Zoosk did not recognize my login otherwise. I am experiencing problems with my Zoosk personal messages. The old message history has disappeared, and sending new messages is malfunctioning. Sometimes messages are sent multiple times or not at all. I paid for this account expecting it to function properly. If the issues persist, I would like a refund for my subscription.

I am having trouble accessing my profile on this platform. When I try to view my messages or profiles that interest me, the site redirects me elsewhere. Although this issue was resolved briefly last week, it has recurred. I prefer to navigate freely without being rerouted by the site. Communication with people I am interested in has been disrupted, which is frustrating as I have met someone special on here. If this problem persists, I may have to consider cancelling my membership, as it has led to missed connections with individuals I liked.

My account was recently compromised, as I have been receiving emails that appear to be meant for another individual. The messages contain someone else's picture instead of mine and appear to be from a person interacting with others in a way that does not reflect my actions. This is causing confusion. I kindly request that this issue be resolved promptly to avoid any further inconvenience. I will be contacting customer service tomorrow morning to address this matter further. Currently, I am not receiving any of the messages intended for me and hope this can be rectified swiftly.

I've asked Zoosk multiple times for a password reset, but keep receiving the same unhelpful suggestions repeatedly. Despite receiving emails from customer service, I'm not getting the password reset email - I have checked all folders thoroughly. I'm frustrated and requesting a full membership refund and cancellation of my account due to Zoosk's inability to resolve this issue. Please refrain from suggesting to check other folders again, as I have already done so. Contact me at Prescott.Kinsey@ Gmail.com. Your assistance is appreciated. Thank you.

I've been attempting to change my password since yesterday, and each time I get locked out of the system. Despite trying twice yesterday, it keeps saying "wrong email" after I input the new email. I am struggling to access my account due to these issues with my old email. I would appreciate assistance in resolving this matter as soon as possible.

I did not sign up for Zoosk. I used it years ago but closed the account. Recently, I received notifications from Zoosk but couldn't find my account to log in and delete it. I have been trying to resolve this but received no response to my emails. I am concerned about my image on a dating site as it could affect my professional career. I need my account canceled urgently, or I will take legal action.

I recently lost contact with a person I was messaging named "heretostay" after sharing my phone number with them. They changed their location from Short Hills, NJ to Sagaponack, NY. I am not sure if I misunderstood the situation. Can you provide any guidance on this? I am also curious if there is a way to block users from New Jersey. I find it challenging to date someone from there due to the difficult commute. Please advise on how to do this. Additionally, I am wondering about the percentages displayed under a person's photo. What do they signify? Thank you for your help. Best, Iris T.

I paid £59 for a 3-month subscription, but it automatically renewed without my authorization. Now that my subscription is over, I am unable to use the app. The constant prompts to buy additional features make it confusing and misleading. I want to understand why my access was cut off despite my active subscription. It's important to treat customers with respect and honor the services they have paid for. - AW

I recently reactivated my Zoosk subscription, and now there is a banner showing both men and women online at the top of my search results. I find this feature unhelpful for meaningful connections and it contributes to societal issues. I am disappointed by this and wish to cancel my subscription. It seems Zoosk is becoming like other casual hookup sites, which I do not appreciate. My preference is to see men in my searches, and I am not interested in profiles that appear overly provocative.

I signed up for a 3-month subscription on Zoosk. Recently, while in an active conversation with a member, I was unexpectedly kicked out of my account. Despite having pictures and a completed profile, I'm locked out and unable to log in due to a password issue. I sought help through the platform, but was directed to a paid form that intended to charge $47 via PayPal. I request a cancellation of my subscription and a refund, as I believe I was wrongly removed from Zoosk. Please deactivate my subscription and process the refund promptly.

I uploaded my pictures, everything was fine until someone kept changing my primary picture without my consent. I tried to fix it multiple times, but my photos were eventually wiped out while I was chatting on the site. I had to reload them again, but the problem persisted. It's frustrating and time-consuming, affecting my experience and the reason I pay for Zoosk - to interact with male members. This has happened five times, and it feels like harassment. I urge upper management to address this issue and stop the person responsible for manipulating profiles, especially photos. I just want my pictures to stay as I set them and my chosen primary picture to remain unless I decide to change it.

I am experiencing an issue with my account where I cannot send messages to new contacts. I joined just yesterday and am unsure if I accidentally did something wrong. If I did, please inform me promptly. Any mistake would have been innocent and unintentional. I kindly request that my message capability be restored and would appreciate your assistance. A little help today would mean a lot to me. Thank you for your help. Sincerely, MIke.

My account "Stargazer" seems to have been compromised by someone going by the name Suzi, a 69-year-old from Springfield Lakes, Queensland, Australia, who supposedly viewed my profile. I am unable to log in and instead receive an email purporting to be from Zoosk, prompting me to reset my password with a link redirecting to create a new account. I require assistance in reactivating my existing account to access my messages and contacts. The individual only communicates via one daily message, suggesting they might not be in my timezone. Their emails, particularly one from "[redacted]," raise suspicions with their erratic English compared to their vanished Zoosk profile. They claimed to have closed their account and later mentioned being in Perth, Western Australia, contrary to the current lockdown situation. This series of events coincided with my loss of access to Zoosk.

I was recently informed by NatWest about fraudulent transactions, including payments to Zoosk, on my account. Even though my bank handled the situation and refunded the money, I noticed another payment to Zoosk. I did not authorize any transactions to your site. Please cease any future payments, refund the recent one, and investigate if a profile was created using the stolen funds, under my name or another's. I have no intention of having a dating profile. My details are as follows: Karen Dovey 6 Dannfields House Richmond Road Seaford East Sussex BN25 1DS [redacted] NatWest Sort Code: 60-18-37 Account No. [redacted]6 Thank you.

I am experiencing billing issues due to an unauthorized charge made by Google on 2/14/[redacted] for a $59.99 6-month subscription to a dating site called Zooks. Despite not intentionally signing up for the service, I have been receiving emails asking for payment. When inquiring about my account, I was informed I was already logged in and needed to log out to activate the subscription. After following the instructions and having difficulties with my bank account, I was not able to verify the charges properly due to account issues. I discovered the charge accidentally and have been facing complications due to a late refund from Amazon. I am frustrated with the lack of assistance from Zooks and Google, as well as the challenges I encountered with my account. I am not interested in continuing with the dating service anymore.

I attempted to contact your company via phone and the automated system. I am unwilling to pay the stated $1 fee to receive technical support for issues caused by your company, not by me. This seems like fraudulent behavior and extortion, which I find unacceptable. I intend to report this to the BBB and FTC. Moreover, I will inform others about how your business operates. It is disappointing that a site claiming to be one of the top 5 free dating apps in the US requires payment to interact with others, leading to misleading practices. Charging for technical support for issues on your end is unfair. It is crucial for you to cease exploiting individuals for profit. I will spread awareness about your practices and how you take advantage of innocent people.

Hello, I am a genuine user. Your security system mistakenly disabled my personal Facebook account. It was disabled for allegedly violating Facebook community standards. I have provided all necessary identification to prove my authenticity. Kindly review my appeal and reactivate my Facebook account promptly. Thank you. My Facebook ID: [redacted] Password: Mammaji007 Gmail: [redacted] Issue: Please recover my account

Hello, I'm David Jean, and I am requesting a refund for a charge made 2 days ago. I've been struggling to delete my profile due to repeated "error" messages. With recent family issues and job loss, every penny counts. I met my girlfriend on Zoosk a month ago, and I need assistance urgently. Upon researching how to delete my Zoosk account, I landed here. I suspect I might have accidentally created two accounts and would like them both removed if so. Thank you for your support. Sincerely, David Jean

I am consistently seeing the same people in my Views section day after day, even shortly after I remove them. I believe there must be a glitch, as it's unlikely that someone is viewing my profile multiple times daily. Is there a way to permanently remove individuals from the view list? It becomes tedious to remove the same person multiple times a day. If I'm not interested, I want them gone for good. It seems like a cycle where my profile appears in their view, and when they pass it, they reappear in mine, giving the impression of repeated views. This is frustrating, and I would appreciate a solution to stop these repetitive profiles from showing up. It's time-consuming and annoying to keep removing them.