Zoosk Customer Service Issues

I had an unfortunate experience with a representative, and I signed up for a three-month membership on August 1st without realizing I needed to buy coins to respond to messages. I am upset about this situation as I would not have joined if I had known about the additional costs. I am unable to afford these expenses and would struggle to message others back, which feels deceitful. It has only been a few days since I joined on August 1st, so I believe an exception could be made to cancel my subscription and provide a credit. In the past, Zoosk had a better reputation for customer treatment, and I am disappointed by this change. I hope to leave a positive review for my numerous friends across different states. Thank you. - T. H.

I paid $70 for a membership and an additional $10 for coins, yet I am unable to send a picture to another adult while wearing underwear?! I am requesting a refund for the full amount to my card ending in [redacted]. I am also requesting a refund for the coins as I have not been able to send any messages at all. It is absurd that the site seems to censor content meant for adults. Users should have the freedom to chat without such interference. Please refund the full membership fee and the $9.95 spent on coins to resolve this issue.

During the probate process for my father-in-law's will, we reviewed his credit card statements and discovered a charge of $59.65 from Zoosk.com on 9/30/20. Considering his condition before his passing on 12/8/20 at 85 years old, we are concerned about potential credit card fraud. The individual we suspect may be held accountable for elder abuse. The card ending in [redacted] was not in his name, and the charge was paid from his estate, potentially fraudulent as well. We are seeking information on the name associated with this account. Any assistance is valued.

I had a conversation with a user named "whenitstime". He mentioned he moved to Canada from another country five years ago but clarified that his deceased wife was not a Canadian citizen and was also from Turkey. He informed me he is a permanent resident. I then inquired if he had been sponsored by an employer for his permanent resident status in Canada. Following this, he suggested we continue the conversation via text message, asking for my phone number. Feeling uneasy due to past scams from individuals living in different countries, I declined to share my phone number. Subsequently, all our messages on Zoosk disappeared, and he is no longer visible as a connection. He claimed to be from Turkey and mentioned his wife passed away five years ago. Reflecting on my previous encounters, I suspect he might have been a scammer. It would be appreciated if Zoosk could locate him and remove him from the platform as I wish to report him for fraudulent behavior. Thank you, Annette Allen.

I would like to cancel my subscription immediately. I have been trying to do so this morning but have had no success. It seems to me that Zoosk deliberately makes it challenging to cancel, leading customers to eventually give up. This practice is both poor business ethics and immoral. Please cancel my subscription promptly. Although I am providing my email address, I find it an invasion of privacy to be asked for it, and I do not wish to engage in further email communication with Zoosk. What I require is simple: immediate cancellation without any additional hurdles. Cancel my subscription now. Thank you.

Hello Customer Service, I previously had a subscription account under [redacted] that has been closed. Last week, I received an email from you asking me to verify my email account [redacted]. I confirmed this change. I am currently trying to delete my account under [redacted], but I am facing difficulties: (a) On my Samsung Galaxy, it redirected me to use another device to deactivate my account. (b) On my iPad, it advised me to use a Desktop PC or a Mac. (c) On my desktop, it prompts me to rejoin Zoosk via email [redacted]. To summarize, I am only looking to deactivate my Zoosk account linked to either [redacted] or [redacted]. I am not interested in opening a new account with any email address right now. Could you please assist me with this issue as it is affecting my current relationship? Thank you, Jo Taylor Please reply to [redacted]

Hello, I'm interested in knowing how I can chat with three Ladies who have expressed interest in me. In countries like France and Israel, I've noticed that a mix of traditional phone conversations and a few face-to-face meetings work better than the U.S. approach, which often involves robotic chats followed by in-person meetings. Can you please provide step-by-step instructions on how to chat the American way? I find automated and impersonal communication quite challenging, preferring a more natural approach to connecting with others. Thank you, Daniel Toledano

I am facing an issue with receiving constant notifications on the Zoosk app from people who claim to like me. Even though my account appears active, I have not subscribed in a while. When I tried to resubscribe using my usual debit card, I encountered difficulties updating it due to the changed expiration date. This led to frustration, and I decided not to proceed with the subscription. While I am interested in viewing the profiles of individuals on Zoosk, I find the excessive notifications disruptive. I hope the app can be improved to allow users to easily update their payment methods when needed. Thank you for addressing this matter.

I messaged a man named easy-going 81 from Bonney Lake, Washington, after reading his bio. I tried contacting him three times but I'm not sure if he received my messages. I want to find a way to reach out to him and ensure he's getting my messages. It's frustrating because he seems sad, and I believe we could have a meaningful connection since my husband passed away 15 years ago. My email is [redacted], and my name is Penny.

I had an issue with an unexpected charge on my bank account from your company. The charge was supposed to be $1.00, but it showed up as $46.00, leading to my bank suspecting fraudulent activity and issuing me a new debit card. I would like to have access restored to "smart picks" as I accidentally removed it. I am also hoping to speak with a representative about this matter. If this is not possible, please close my account. Kindly reach out to me at [redacted] instead of emailing. Thank you.

After signing up 24 hours ago, I encountered several issues: (1) Messages I sent disappeared after a few hours, forcing me to rewrite them multiple times. (2) Despite trying to remove some items, they still stayed visible. (3) I was charged a higher price than what was initially shown. (4) Matched with an older man when I requested to meet someone closer to my age. The system has too many glitches, making it frustrating to use. The customer service is unhelpful and unavailable, leaving me wanting to quit and get a refund from Zoosk.

I noticed unfamiliar messages in my splatterpaint and looking 4u inbox that I did not send. After logging out, I couldn't log back in because the site indicated my email and password didn't match. Trying to reset my password did not result in receiving an email. I saw the name Ed Henry <[redacted]> and a phone number in the messages, mentioning using a friend's Zoosk account. This situation has left me feeling insecure, worrying about my credit card safety and if the payments will be credited properly. To address these concerns, I created a new email account and ID and used a different credit card. I seek reassurance from a Zoosk security expert, preferably a native American, as I have a background in security. I hope to confirm that Zoosk is a reliable and secure platform for me to continue using.

Recently, I received two unexpected messages from accounts I did not recognize. Both messages contained content I never generated. One stated that a person named Harry was utilizing a female friend's account, providing a contact phone number and email address. Unfortunately, I failed to save this correspondence. Concerned that my account, as well as potentially others, may have been compromised, I suspect my password has been altered without my knowledge. Despite requesting a password reset with the correct email associated with my account, I did not receive any email confirmation. As a paying customer, I do feel that the customer service team may be short-staffed during weekends. It is crucial that this issue is promptly addressed to prevent disappointment among users like myself and avoid losing business to competitors.

This situation has been ongoing for months now. It should have been resolved months ago. I received an email from Zoosk last week, but nothing has been done yet. I'd prefer to speak about this on the phone, but I'll explain again here. I spoke to three Zoosk representatives on the phone who all assured me the issue would be resolved. They noted the discount I was promised, along with free messaging for six months. My subscription expired over two months ago, and although I had the same card on file, Zoosk did not attempt to charge it. I contacted my bank, and they confirmed no payment attempts from Zoosk. Meanwhile, while trying to resolve this, a company called Just Answers took over $[redacted] from my account, leading me to close it twice. I have received a refund for now, but the issue is ongoing. If Zoosk had addressed this initially, none of this would have happened. Despite assurances from Zoosk representatives, the problem is still unresolved. My name is Steve B., and I can be reached at [redacted]. I now have a new account number and would appreciate assistance.

My name is John R. DeSilva, and my email is . I canceled my account with you almost two years ago and received confirmation via email that it was closed. American Express Fraud Division contacted me about unauthorized charges of $59.00 every 90 days for nearly two years. They have blocked you and will not allow any more charges. A complaint is being filed through them. You have taken money fraudulently and owe hundreds of dollars. My phone number is [redacted]. If you return the stolen money within 24 hours to my Amex account, we will not pursue criminal charges. John R. DeSilva

Hello! On October 11th or 12th, I subscribed and made a payment, but I had trouble replying to a message from the other user. After reporting the issue and restarting the next day, I found on the 14th that my account was disabled, which surprised and upset me. I have been a loyal customer since 2[redacted] when I was in Los Angeles. I initially used a Chinese credit card without any issues. Recently, I tried to make a payment with a U.S. bank credit card on the 11th, which failed. I then used a U.S. debit card successfully. I am keen to have my account reactivated as it contains my photo and I need to respond to messages. I'm unsure of the reason for the deactivation and would appreciate a prompt explanation and resolution. Looking forward to your reply! HUI LI

I recently resubscribed to my Zoosk account but encountered an issue logging in on my new computer. After attempting to update my password without receiving an email response, I realized I used the wrong email address to subscribe. I mistakenly subscribed to an account with the email address [redacted] on 10/14/21 (Order #[redacted]) instead of my existing profile under [redacted] I have submitted a ticket #[redacted]2 and am requesting assistance to transfer the subscription to the correct account. If this cannot be done, I will need to dispute the charge on my credit card. Thank you for your help. - Shelly C.

I've noticed that around 80% of the female profiles seem inactive. Living between Milwaukee, WI and Chicago, I often compare sites like Match.com and Zoosk. On Match.com, there are usually many active profiles, with over [redacted] from Chicago alone. However, Zoosk doesn't fare as well, with only a couple of active profiles nearby before jumping to a wider search range. Despite being close to Chicago, I find very few active users on Zoosk. It's frustrating to see so many inactive accounts on the platform. When I send messages, I often get no response due to the inactivity. I believe Zoosk's algorithm isn't effective and feels like a rip-off. I am requesting a refund for the remaining months of my 6-month membership. - J.

Hello, I'm Joe. I recently signed up for Zoosk and chose the 12-month plan for $89.99. I entered my debit card details, completed the transaction, and received confirmation from my bank that the payment went through. However, when I checked my Zoosk account, it doesn't reflect my payment history or subscription status. I'm puzzled as to why I can't access the site's features despite the payment being processed correctly. I would appreciate your assistance in resolving this issue promptly. Thank you for your help. Sincerely, Joe.

Hello, this is Joe. I am facing issues with Zoosk. I am unable to utilize most of the features on the site, including sending and receiving messages. It appears that Zoosk is prompting me to sign up for another plan which costs $65.99, even though I have already paid $89.99 for a 12-month plan. Zoosk does not acknowledge my current subscription on their website, which is frustrating. I believe I should not be asked to subscribe again in order to access basic features. Please assist me promptly in resolving these issues, otherwise, I will have to cancel my Zoosk subscription and advise others against using it. Thank you for your attention to this matter. Sincerely, Joe