Zoosk Customer Service Issues

I'm concerned and confused about my Zoosk account being blocked by an administrator. A Zoosk representative named Nataraj mentioned that my old account was marked inactive due to data protection and cannot be retrieved. I find this suspicious and disagree with this assessment. Furthermore, they attempted to upsell me on a subscription service, which raises red flags for me. I am considering reporting these actions. I urgently request assistance in resolving this issue with my account.

I'm having trouble logging into my paid membership on Zoosk. It's frustrating because every time I try to log in, my password doesn't work, and resetting it hasn't helped. I can't read or reply to messages from other members. I've never encountered such login issues on any other site. I want to either gain access to my account with a new working password or receive a refund. I'd also like to change my login email from [redacted] to [redacted] I'm disappointed with the lack of support and communication from Zoosk. It's important to me to be able to use the service I've paid for. I wish there was a way to speak to a person to resolve this problem promptly. If this isn't resolved, I would prefer to cancel my membership and get a refund.

Hello, I am reaching out once more regarding an ongoing issue I've raised on four separate occasions. Upon joining the site, I have been unsuccessful in paying for the subscription using my debit card. Despite ensuring the accuracy of my card details and having adequate funds, my card continues to be declined. My bank has confirmed that there are no restrictions on my account for purchasing internet services, indicating the problem lies on your end. I am deeply frustrated and upset that only this particular site is presenting payment difficulties. The responses I have received have been unsatisfactory, and after days of attempting to resolve this, I am still far from a resolution. Kindly address this matter promptly, as I may need to explore alternative platforms if a solution is not reached soon. Regards, R.D.

Please deactivate my account [redacted] immediately. I have encountered disturbing individuals on the site engaging in inappropriate behavior. There are scammers, fake profiles, and sexual predators that pose a risk to personal safety. I have verified this information through Truthfinder and feel my well-being is compromised. The prevalence of email scams and technical issues adds to my concerns. The quality of men in my age group in Seattle is unsatisfactory. I urge the site administrators to screen and remove offensive and potentially dangerous users. I have experienced insults and harassment, prompting me to request the closure of [redacted] and [redacted] accounts. Thank you.

I am a Zoosk member with a subscription until June 31, [redacted]. You can locate me via my email, [redacted] Yesterday I updated the Zoosk phone app as prompted. After using the app, today I received an email notification about a message on the site. When I clicked the link, instead of direct access, it required me to log in, which is not the usual flow. Upon attempting to log in, both my email address and password were not recognized, even after trying to reset the password. I suspect possible hacking. Please contact me at [redacted], but kindly leave a message since my phone does not answer unknown numbers. Thank you for addressing this promptly. - Marko

I signed into Zoosk using Facebook initially to set up my account. After successfully creating a profile and messaging a woman in Monterey, CA, who mentioned she was widowed, I encountered login issues later on. Zoosk then informed me of fraudulent activity associated with my account, reference #[redacted]7. I disputed this claim by email, noting that I had provided truthful information. Despite this, I received another message citing ongoing concerns with my account, advising me to contact support. I am the legitimate user who logged in days ago with accurate details. I would appreciate genuine assistance in resolving this matter. -James R. (Ron) Le Compte [redacted] Waverley Street Apt. #5, Menlo Park, CA [redacted] Contact: [redacted] / [redacted]

Hello Zoosk, I am extremely frustrated with the frequent log out issues I keep encountering on your website. After being unexpectedly logged out of my profile on Wednesday, April 28th at 10 AM Australia time, I have been unable to access my account for the past 12 hours. As a dedicated Zoosk member with a verified profile, I have not violated any of the site's rules. I kindly request assistance in resolving this matter promptly so that I can continue using the website for its intended purpose of meeting and connecting with others to build relationships. I look forward to a positive response and improved service. Sincerely,

Hello Zoosk, I am quite frustrated by the frequent logging out and sign-in issues I have faced on your site. My account was abruptly logged out on Wednesday, April 28th at 10 am in Australia, and I have been unable to log back in for the past 12 hours. As an active member with a verified profile under the email [redacted], I have adhered to all site rules. I would appreciate it if you could address this problem promptly and restore access to my account so I can continue enjoying the platform and fulfill the purpose for which I joined - to meet new people, connect, and potentially build relationships. I look forward to a positive response and improved service. Kind regards,

I have just reported another scam on the site. This scammer is using the phone number [redacted] and goes by the name David Morton from Manalive in Auburn, CA. He is posing as Sudvestey on Zoosk. The profile disappeared today, 5/6/21. Previously, I reported a scammer named Jackson Kendall who tricked me in February. Fortunately, I didn't lose anything to these scams, but these scammers are professionals. I prefer not to use Just Answer due to difficulties canceling after paying the $1 fee. They are scamming many clients, and I don't want to be directed to Just Answer. Please contact me via text at [redacted]. These scammers need to be stopped before someone gets hurt. I have been lucky to detect them early, but we need to take action.

I am confused why my perfect date idea was rejected. I made sure to follow all the guidelines, so I don't understand why it was declined. I feel like there may be double standards, as women seem to have more freedom in their profile pictures while men have more restrictions. For example, women can show a lot of cleavage, but men can't even have a photo in their car. This discrepancy doesn't make sense to me, and I'm considering reporting this matter.

Dear Members of the Forum, I am currently in the final year of my Master's program at the University of Lausanne, specializing in "Law, Crime, and Security of Information Technologies." My master's thesis is focused on the topic of "Romance Scam: From Prevention to Resolution." I am reaching out to inquire about the preventative measures your platform has implemented to educate users about this issue. Additionally, I am interested in understanding any internal protocols or guidance available to assist potential victims of romance scams, as well as the methods used to identify fake profiles on your platform. I would greatly appreciate your insights and expertise to enhance the quality of my thesis. Thank you in advance for your assistance. Best regards, Romain P.

I am having trouble accessing the site, as the loading icon keeps spinning. Despite being a paid member, I've only logged in twice. Please assist in gaining access to my account with the correct email and password. It seems a different email or password may have been used before, possibly created from information obtained from eHarmony for promotional purposes. I am not concerned about that; all I want is for you to address this issue. Given that over $70 was charged to my account, I expect a swift resolution. Thank you for your cooperation. Regards, JJH. Email: [redacted]

My name is Thomas R. Simpson, and I reside in Anchorage, Alaska. Over a week ago, Credit Union 1 debited my account for $29.95 due to Zoosk charges, a company I was unfamiliar with and did not make any purchases from. I promptly contacted my credit union, which credited my account, cancelled my card, and issued a new one. Unfortunately, before receiving my new card, my account was debited again for $29.95. I plan to contact my credit union on Monday to address this issue. I request your cooperation in resolving this matter and if needed, please provide me with detailed transaction information for further dispute. Thank you for your attention to this matter.

I previously had an account that I deleted when I got married. I believe it may have been linked to my Facebook account connected to my old email, [redacted] I would like my Zoosk account to be connected to my current email, [redacted] Unfortunately, I think I mistakenly associated my phone number (1-[redacted]) with the old account. I tried to fix it last night but now I seem to have two accounts, one with the old email and one with the new one. I am unable to access the happybethweber account because of a password issue. If this can't be resolved, I understand. In that case, please delete both accounts, and I'll look for an alternative dating app. Thank you for your assistance. - Beth W.

Today, for the seventh time, an unauthorized transaction was made from my account without my knowledge. The fraud agency at my bank alerted me this morning about this suspicious activity. When I contacted the bank to rectify the situation and have my money returned, the phone representative kept me on the line for an hour, asked me to download an app, and promised to make a $0.10 transaction to verify my account. However, the bank was unaware of any such transaction. The representative then abruptly ended the call when I expressed concerns about the legitimacy of the process, which my bank also deemed questionable. This experience with the supposed Zeus representative felt like a scam. I urge someone to contact me at 1-[redacted] to discuss this matter further.

Hello, I would like to raise a concern regarding my Zoosk account. After subscribing to a 1-month paid plan for $29.95 on June 24, [redacted], I received a confirmation email with my order number [redacted]. However, I discovered that an admin staff member blocked my access to the account without justification. I expect either documentation supporting this action or a prompt refund if the block was unjustified. I request transparency and a resolution outlining the remedial plan for reinstating my access and safeguarding my data. Otherwise, I insist on an immediate refund of my subscription fee. Thank you.

I met someone on your dating site who turned out to be a con artist named Michael Luuk Giovanni. He took $20,[redacted] from me. I need help reporting him to the FBI and getting him off the website. He uses the phone numbers [redacted] and [redacted]. He pretends to set up dates and then cancels last minute, claiming to have business issues in England and needing money. Please assist in removing him from the site and other dating platforms. He is a significant con artist. I would appreciate a call from someone at the company to guide me on the necessary steps to catch him. You can reach me at [redacted].

Hello, I need to correct the unpausing date to 6/22/[redacted]. Thank you. Fred Corirossi --- Hi, this is Fred Corirossi, a Zoosk member. I am following up on the previous email regarding the unpausing of my account on 6/22/[redacted]. I received an email yesterday stating that I purchased a 6-month subscription, which I did not authorize. It seems the auto-renewal occurred due to the unauthorized unpausing mentioned in my previous email. This should not have happened as I did not approve the unpausing of my account. I request to cancel the membership renewal, refund the $28.63 charge to my account ending in [redacted], and pause my account. Please address this issue promptly and provide an update. Thank you. Regards, Fred Corirossi

I've been having trouble with my card being declined. I prefer not to provide my banking details but I can offer my Cash App information instead. I'm only interested in using the service for a few weeks. If I can't reach the lady I've been chatting with, I'd like to end my relationship with Zoosk. I feel pressured into a longer commitment than I want. Please accept my one-time payment or refrain from contacting me further.

I completed all the details to register on Zoosk, including my credit card information. Upon browsing the site, I encountered issues with uploading my picture, witnessed varying standards for photo content, and noticed a trend of older women seeking younger men. I swiftly decided to discontinue my membership on the same day I signed up. I promptly contacted customer service, requested cancellation which was processed, declined a discounted offer, and insisted on a refund within the specified timeframe of less than 10 days. I later discovered a charge of $69.95 on my card, despite barely utilizing the service for approximately 2 hours upon registration. I am now formally requesting a refund as per your guidelines. Should this matter not be resolved, I will escalate my concerns through appropriate channels for consumer protection. Sincerely, F.P.