Zipcar Customer Service Issues

I encountered an issue with my gas card not functioning, resulting in me paying for gas with my credit card inside the gas station and submitting the receipt provided by the attendant. Despite the receipt showing the date and time aligning with my reservation time, it is being deemed invalid as a prepaid receipt. I also included a screenshot from my bank app confirming the transaction at the BP gas station. I believe it is unjust not to reimburse me for the expense incurred, especially since I faced multiple problems with reservations in the past. Despite reaching out to customer service and sending the necessary documentation, I have yet to receive a response from the reimbursement team. I urge for a resolution as my budget does not allow for such unexpected costs. Thank you.

Hello, I recently got my Zipcar card and was eager to make my first reservation for Columbus Day weekend to go home from school. Typically, I take the train, but a friend recommended Zipcar as a more cost-effective option, which piqued my interest. I was happy to see that my trip fell within the [redacted]-mile daily limit. However, I was disheartened and let down by the unclear and limited one-way policy. It was upsetting to realize I couldn't travel from Fairfield University to Boston to get home, which disrupted my plans and made things more complicated. As a student covering tuition expenses, I strongly urge Zipcar to offer this option. I believe that not only will more people use it, but they will feel safer and happier when traveling home. This inconvenience has tainted my Zipcar experience, and I'm contemplating canceling my membership. I hope that Zipcar takes my feedback into consideration and expands the availability of one-way trips. Best, J.G.

Hello, I'm Chinise Pullen. I'm reaching out for the second time about my issue with Zipcar. I've tried to sign up multiple times both on my mobile device and a computer, but I keep encountering a loop. After selecting to open a new account and choosing a plan, I get redirected back to the starting page repeatedly without reaching the application page. This cycle is frustrating as I am unable to proceed with my application. Can you please advise on how to resolve this matter? Thank you.

I was charged a late fee and would like it, along with the overage charge, refunded. Despite experiencing inconvenience earlier due to Zipcar not honoring a reservation, I returned the van on time and met all rental terms, unlike Zipcar's past mistake. After getting a message confirming the end of usage, I waited inside the van for my ride on a rainy night. This wait should not penalize me, considering Zipcar's prior mishap.

I mistakenly booked two reservations for today at the wrong location. I contacted customer service this morning as I couldn't find the vehicle at the nearby location. The representative assured me that both reservations would be moved to the correct site, but only one was adjusted. This caused a huge inconvenience as I need to pick up my cat from the vet later. When I called back to rectify the second reservation, I encountered difficulty dealing with the operator who seemed confused. After repeated explanations, the issue was finally understood, but I was then informed that it couldn't be changed last minute and needed to be done 2 days in advance. It's frustrating as the previous representative managed to do it instantly.

To Whom It May Concern, I have been a loyal Zipcar member since [redacted] and encountered an issue today with my reservation. Despite booking a Ford Focus at 11:30 A.M., the car was missing upon my arrival. Following a call with customer service, I was reassigned to a Mercedes, which lacked a user manual, causing difficulty in adjusting settings. After another contact with customer service, I was provided with a minivan after a 20-minute delay, resulting in me being late for my appointment. Although I understand that issues like this can occur, today’s experience was particularly frustrating. As a regular user, I have faced similar challenges in the past but today's incident was inconvenient. I am kindly requesting a refund or credit for today's reservation. I can provide my account details upon request. Thank you for your attention to this matter. Best regards, Sarah H.

Hello, I am not a Zipcar user, but there are two Zipcars that have assigned spots in my parking building. It is in Seattle where the spots are not large, and there is no other parking available. I pay for my parking spot monthly, and the Zipcars are often parked over the lines and crooked. Although I haven't addressed this before, today they parked so badly that I had to park partly in the bushes. I am concerned about scratching my car, and as a paying customer like your company, I seek a solution. Should I start having the cars towed when they cross the lines? I have taken a picture tonight to illustrate the issue. Thank you.

I had a disappointing experience with Zipcar in Buffalo. When I arrived to pick up the car at 6pm, it was not there due to a delay from the previous user. The gas tank was not full, and the gas card provided did not work, leading me to pay for gas out of pocket. As I was about to return the car in the rain, the windshield wipers malfunctioned. Despite my struggles, Zipcar suggested I pay extra for extended use instead of offering a solution. When roadside assistance finally arrived around 3:45am-4:00am, they were unhelpful and hung up on me. I am unsure if the car was retrieved. I request a full refund for my trip and reimbursement for the gas.

Hello, I am becoming increasingly frustrated with this situation. My account was approved on August 30th. The initial zipcard was dispatched on September 4th but never reached me. Despite contacting customer support four times, the representatives were unhelpful and dismissive. Subsequently, a second zipcard was issued two weeks ago on September 18th, and as of today, September 29th, it has not arrived. I have been waiting for a month for a zipcard, and the lack of information from customer service is concerning. They simply advise me to wait a few more days without offering any real solutions. This wait far exceeds the promised delivery time of 3-7 days. I urge you to address this matter promptly as it is becoming unmanageable. Regards, Grant

Hello, I am reaching out about my recent experience with a reserved zipcar for 3 days which left me feeling extremely disappointed. The car I entered was unclean, filled with trash, stains, old food, and a strong cigarette smell. For a rental of over $[redacted], I expect a higher standard of cleanliness and maintenance. The absence of an owner's manual was inconvenient, leading me to seek operational information online. This lack of safety measures and basic upkeep is concerning. Notably, the need for an oil change indicates neglect of essential maintenance, posing potential risks. I believe a rental car should be well-maintained, odor-free, and have accessible instructions for safe use. These standards were not met during my zipcar experience, prompting my request for a refund due to the discomfort and safety issues encountered.

I used Zipcar with a company I worked for two years ago, but I no longer work there and would like to unlink my account (Melissa Shoes) from theirs to create a new personal account. I recently spoke with Axel after a 30-minute wait and was disappointed with his customer service. Although I provided the company address, I can't remember the email associated with the account. I offered my driver's license # to verify, but Axel said there was no way to proceed without the email. He declined to help further or let me speak to someone else or a manager. I find it frustrating that my personal information is locked under an old account. I hope there's an alternative method to verify my account and transfer it. My name is Samantha A., please assist me in transitioning my account.

After attempting to register for an account and facing challenges with making the membership payment promptly, my application has been rejected entirely, inhibiting any future account creation. In attempts to resolve this issue, I spoke with a representative, pscar, who advised reaching out to membership services. However, he mentioned that member services cannot be contacted via email and indicated that a ticket would need to be submitted. Despite not gathering my account email, he mentioned placing a ticket on my account. When requested, he did not provide a ticket number, leading to confusion. It is disconcerting to be barred from using the services without fully opening an account. I am eager for direct communication to understand the grounds for this rejection. Failing which, I may have to escalate by reaching out to Zipcar through written correspondence.

On October 4, [redacted], at approximately 9:45 AM, I witnessed a Zipcar, a black Mazda with the license plate KPS [redacted], traveling west on Renner Rd in Richardson. The driver was repeatedly veering to the right and left, almost causing an accident with multiple vehicles, including a commercial truck at the Renner/George Bush underpass. The young lady driving seemed distracted, talking to her passenger and failing to signal properly. It is concerning that she did not check before changing lanes, putting herself and others at risk. I recommend Zipcar to identify the renter of license plate KPS [redacted] to prevent any potential accidents or legal issues in the future.

Hello, I'm Claudia Hurtado. I'm experiencing difficulty accessing my account due to an incorrect email address linked to it. Unfortunately, I can't verify my identity over the phone as the credit card associated with the account was stolen and subsequently deactivated. I possess my Zipcar card, and the number is available for confirmation. However, without access to the account, I can only provide details like the billing address, birthday, and physical ID to prove ownership. I'm seeking assistance in updating the email address to the correct one for communication purposes. Moreover, I suspect that the account may have been deactivated as login attempts with my user ID and password are unsuccessful. If necessary, I am open to creating a new account, provided that I can link the existing card to it. Any guidance on recovering access to my account would be greatly appreciated.

To the concerned party, I am reaching out to address my recent experience with Zipcar. I have been a consistent user and rely on Zipcar due to my limited income of approximately $16,[redacted] per year. Unable to afford a car, I utilize Zipcar for crucial errands, although the fees can be steep compared to other local car sharing services. Despite this, I always plan extra time for my reservations to ensure punctuality. However, during my latest booking, the car was not available at the designated start time of 5 pm, disrupting my plans. Even though I returned the vehicle early and attempted to salvage my outing, I was unable to complete my errand, wasting both money and personal time. I am seeking a full refund for this reservation and a credit for a future 2-hour trip of equal or lesser value to compensate for my lost time and resources. If this cannot be accommodated, regrettably, I will have to consider canceling my account with Zipcar. Thank you for your attention, Owen M.

Dear Zipcar, I need to address an issue regarding the current Zipcar, “Warwick”, that my family and I recently used. When we initially picked up the car, there was a significant delay in locating it at the garage, causing us to be late for my son’s hockey tournament. Despite our best efforts, the car was in an unacceptable state, with a strong odor and soiled mat which made the entire trip unpleasant. We contacted customer service, but were unable to secure a replacement car within a reasonable distance. I had to invest time and money into cleaning and deodorizing the vehicle, yet the smell persists. As a loyal customer who spends a substantial amount with Zipcar, I expect full reimbursement for this trip and a resolution to this matter to maintain our future business dealings. I trust that Zipcar will take appropriate action to address this issue promptly. Sincerely, Michael F. Walsh

Dear Zipcar Team, I arrived at my reserved Zipcar location at 3pm today only to find that the car I booked was not there. After contacting Zipcar, I was informed by the representative that my car was actually located on 87th Street and 32nd Avenue. My reservation clearly indicates that I booked a car for 86th Street and 34th Avenue, as evidenced by the attached photo showing the Zipcar street sign at that location. Despite explaining this to the representative, they insisted I go to the 87th Street location, which I did not reserve. I inquired about canceling the trip, but I am uncertain if this has been done as my app still shows me on the Zipcar trip. Due to this error on Zipcar's part, I was charged a $75 fee for missing my doctor appointment. As a loyal member of Zipcar since [redacted], I am disappointed by the lack of customer service I received over the phone and this confusion. Given this experience, I am considering terminating my membership with Zipcar. The main reason I choose Zipcar over a taxi is to save money, yet I now face a $75 no-show fee due to this issue. I hope this can be rectified promptly. Thank you.

Hello! I'm Laiklynne Reiter, a broadcasting student at Millersville University. In my Broadcast News Reporting class, I intended to cover a story on the Zipcars available on campus. Sadly, I haven't spotted the 2 cars in their assigned parking spots since last semester. I'm curious if there's any information on their whereabouts. Could it be that students are utilizing them continuously and not returning them to their designated spots, or were they taken off-campus? When I looked up MU on the Zipcar website, it didn't show up as an affiliated campus, leading me to believe the cars may no longer be available. I tried contacting Chris Steuer, our sustainability manager, who mentioned he wasn't aware of the cars' absence on campus. Any assistance you can provide would be greatly appreciated! Thank you, Laiklynne Reiter

I made a car reservation for last Saturday to pick up my friend from the airport, only to find out the car had a spare tire and a flat tire, rendering it undriveable. After being switched to another car nearby, I encountered problems with scanning which prevented me from unlocking it. Ultimately, I had to resort to using Uber, costing me over $[redacted]. Despite assurances from the phone representative that the cars would be fixed and towed that day, the same issues persisted with both cars when I booked another one for today, Wednesday. This led to another $[redacted] spent on Uber and almost caused my friend to miss their flight. The repeated inconveniences and expenses due to unresolved car issues have been frustrating, and I believe it is reasonable to request a reimbursement for these unexpected costs.

Dear Nick, I appreciate your message, but I found the customer service during my recent experience to be quite disappointing. When the first car was missing, I was put on hold for over 10 minutes before speaking to a representative. The second car I was redirected to had a dead battery, which required us to take a 15-minute taxi ride to reach it. The second representative I spoke with regarding the dead battery mentioned that the car's file had already noted the issue, which made the whole situation unnecessarily time-consuming. Moreover, there were no available cars afterwards, even though it was a holiday weekend. Being an hour late for my daughter's birthday party in NJ, I had to spend $[redacted] on Ubers. Receiving just one email and $60 in driving credit as compensation is inadequate considering the circumstances. I have come across several complaints about Zipcar's customer service, leading people to switch to Enterprise, which I can now understand. This experience has left me contemplating canceling my membership. Best, Amanda Abry