Zillow Customer Service Issues

Our home, located at [redacted] W Central Ave, Pearl River NY, is a spacious property with five bedrooms, two full baths, and a two-car garage below the house, making it stand out among the 36 homes in the cul-de-sac. The house features attractive landscaping with pavers, Hardy Plank siding, a modern front door, a 12 sq ft gazebo with screens and a ceiling fan, and a 10 sq ft utility shed. Significant investments were made in the property, including a new roof last year. It is currently listed for $[redacted],[redacted]. In comparison, the neighboring property at [redacted] W Central Ave has five bedrooms, three full baths, one half bath, but no garage and a patched roof. It was sold in August [redacted] for $[redacted],[redacted]. Another nearby property at [redacted] W Central Ave, sold in June [redacted] for $[redacted],[redacted], has four bedrooms and two garages on the ground level, but with an old roof. Zillow's Zestimate of $[redacted],[redacted] seems low when considering these sales.

Hello, I am Patricia H., the homeowner at [redacted] Millie Ave in Las Vegas, NV [redacted]. I have been a long-time visitor to your website and enjoyed it. Recently, there has been a significant error regarding my property on Zillow. My home's value has been decreasing daily while other properties in my 60s-built neighborhood remain stable or are increasing. Despite regular home improvements totaling $20,[redacted] in the last year and $[redacted],[redacted] over eight years, my property's value is dropping sharply. I feel unfairly treated and would appreciate it if you could investigate this issue. Thank you, Patricia H., [redacted] Millie Ave, Las Vegas, NV [redacted]. Phone: [redacted].

Our home at [redacted] W Central Ave in Pearl River, NY, owned by Bob and Rita R., has five bedrooms, two full baths, and a two-car garage. With various upgrades like landscaping, siding, and a new roof, the house is listed on Zillow for $[redacted],[redacted], boasting [redacted] square feet and a larger size than neighboring homes. In contrast, the property at [redacted] W Central Ave has five bedrooms, three full baths, but no garage, with a patched roof. A neighbor at [redacted] W Central Ave sold their four-bedroom property with two garages for $[redacted],[redacted] in August [redacted]. Another neighbor sold their four-bedroom home for $[redacted],[redacted] in June [redacted]. The writer suggests that Zillow should update their Zestimate, as $[redacted],[redacted] seems low compared to recent sales in the area.

Our home, owned by Bob & Rita Reers, is located at [redacted] W Central Ave., Pearl River NY. It features five bedrooms, two full bathrooms, a garage, and various upgrades including a new roof. The house is listed on Zillow for $[redacted],[redacted] and has more square footage than neighboring properties. Comparing recent sales in the area, we believe Zillow's estimate is too low. Our neighbors at [redacted] W Central Ave. sold for $[redacted],[redacted] in August [redacted], and the property at [redacted] W Central Ave. sold for $[redacted],[redacted] in June [redacted]. We have invested in landscaping, a Gazebo, and other upgrades, making our property unique on our cul-de-sac. Zillow should adjust the estimate considering the recent sales prices in the neighborhood.

We listed our condo for rent last week on your website and discovered that our condo advertisement appeared in the apartment listings in the Alexandria and DC area. We are concerned about the lack of visibility as there are numerous ads. On Zillow, we were able to specify the zip code, resulting in fewer properties displayed. Could you assist us in optimizing our condo ad to show up only in the designated zip code? We typically search using the zip code or Alexandria city, VA. Our condo is located at [redacted] John Carlyle Street, Unit [redacted], Alexandria, VA. If possible, please include it under the [redacted] zip code along with other properties such as houses, townhouses, and condos. We are anxious about the limited exposure, as we cannot locate our condo on Zillow by entering the zip code or through Google search. Your help in this matter is greatly appreciated. Thank you.

I have contacted [redacted] with the following details: Name: Bill Thayer (Landlord) Listing Address: [redacted] Oakhill Rd, Watauga TX [redacted] Issue: Verification of work and rental history for multiple rental applicants to make a renting decision promptly. One applicant, Corey Fisher, mentioned facing issues with the Zillow application and expressed interest in applying through Trulia instead. While I can see an incomplete application by Corey Fisher on the rental manager page, there is no record of an application on Trulia. Upon attempting to access Trulia, I couldn't locate a dashboard for my listings. I kindly request assistance in resolving this matter promptly to facilitate my rental decision. Thank you for your attention to this matter. Bill Thayer

I need urgent assistance with my address. It is currently marked as being in foreclosure, which is causing distress for my family due to unwanted visits from realtors and strangers. We even experienced theft in what is generally considered a safe area. Unfortunately, despite leaving multiple messages, I haven't received any response as no one answers the phone at the company. Address: [redacted] Wills Mill Rd Cumming GA [redacted]

My home address is 86 W. Lakeshore Dr. Rockaway, NJ [redacted]. The estimated value you have for my property seems to be underestimated. It has been completely renovated, and the comparables you are using don't seem to accurately reflect its worth. I purchased it for $[redacted],[redacted], but your listing shows it at $[redacted],[redacted]. I have current comparables from my real estate agent that corroborate my valuation. I have attempted to reach out via phone and email but have not received any response. Please review this error promptly as I am considering selling my home soon. If you need to contact me, you can reach me at [redacted]. Thank you.

A few years back, during my engagement, my partner used to share Zillow home listings with me as we searched for our future home. Unfortunately, the engagement ended in Oct. [redacted], but I am continuously receiving numerous Zillow home emails forwarded by him, which feels like harassment. Despite asking him in [redacted] to stop sending these alerts, they persist. I believe being spared from these emails is necessary for my peace of mind. Kindly ensure that I am no longer a recipient of home alerts from the email address [redacted] I do not wish to endure further distress from this situation through your platform. Please unsubscribe me from receiving his saved home notifications. Take immediate action! Looking forward to your response. Best regards, M.L.

I have been utilizing Post-it notes and Zillow for my rental properties with success over the years. However, I am currently experiencing difficulties reactivating my listings on Zillow. For the past few months, the program has not been responsive, and in the last couple of weeks, my attempts to reactivate have been unsuccessful. When trying to reactivate, I receive an error message instructing me to refresh the page, but this has not resolved the issue. I have been leaving messages and attempting to reactivate without any success. I would greatly appreciate it if a representative could reach out to me to address this problem. My contact information is as follows: Cell - [redacted], Office - [redacted], Email - [redacted]. I am looking forward to resolving this matter promptly. Thank you.

We just bought a home at [redacted] Veraz St, Las Vegas, NV [redacted] in the Trilogy community. However, whenever someone searches for our address on Zillow, it directs them to [redacted] Bright Cloud Ave instead. We reside in a two-family condo above [redacted] Veraz St., Las Vegas, [redacted], which is correctly displayed. Could you please rectify the location information for our property? The address is identical to [redacted] Veraz in the Trilogy development. Thank you, D. and R. Williamson

We posted a rental ad on Zillow for a condo at [redacted] John Carlyle Street, Unit [redacted], [redacted]. Unfortunately, the ad appears among numerous other commercial apartment listings, making it hard to stand out when searched on Google. Unlike other sites like rent.com, Zillow doesn't list condos separately, so our individual listing is lost in a sea of apartments under the same address. We feel overlooked as individuals trying to rent out our property rather than commercial entities. To increase visibility, we need to list on multiple platforms. Zillow should consider categorizing condos differently. This issue is causing us significant worry. We have another condo in a different location. Any assistance with this matter would be greatly appreciated.

I have three issues that I need assistance with. 1. I believe my listing should be categorized under townhomes rather than single-family, as it is attached on one side and has an HOA, although it is on one level like a single-family home. I would like this to be adjusted. 2. I previously listed my villa for rent on Zillow at [redacted] Satinwood Trail, Coconut Creek, FL. However, I have decided to upgrade and sell it instead of renting. After receiving an independent appraisal on 3/7/19 for $[redacted],[redacted], I noticed that the Zestimate is lower, impacting my selling prospects. I am not receiving inquiries from buyers but numerous calls from realtors. Can you help improve the Zestimate accuracy? 3. Additionally, I am interested in enhancing the visibility of my listing on Zillow to continue with my FSBO status. Could you provide information on upgrading and associated costs? Thank you for your assistance, Gail Galatea P.

My daughter attempted to list my house a second time using her contact information, but it seems we made too many changes to the account, causing a security issue. The listing exceeded [redacted] days, and during a conference call with a Zillow representative on 3-5-19, I missed important details like the listing price. I am unable to cancel and relist the property, and I urgently need it back on the market as I have already purchased a new home. Please contact me promptly to relist the house at $[redacted],[redacted]. The property address is [redacted] W Seven Lakes Lane, Star, Idaho, [redacted]. I am Cindy F., and you can reach me at [redacted] or [redacted]

Good afternoon, I'm Anthony R. and I own the rental property at [redacted] Pele St. in Las Vegas, NV [redacted]. I came across a concerning email posted by a prospective tenant, Debra, that I believe is misleading. Debra initially agreed to rent the property but backed out just five days before the move-in date, claiming she was relocating back to Las Vegas. I believe this negative post is in response to her disagreement with our contract terms, refusal to sign the lease, and unwillingness to comply with deposit requirements for utilities and security. This situation has impacted our ability to attract new inquiries. I kindly request the removal of this post from the Zillow website. For any assistance, please reach me at [redacted] or [redacted]. Thank you.

I decided to sell my home as a for-sale-by-owner and no longer work with my agent. The property is located at [redacted] Gloria Ave. Shreveport, LA [redacted]. I listed the house on your website and received a verification call from your [redacted] number to confirm details. During the call, there was some confusion about the room count. I initially stated 9 rooms, which you corrected to 3 bedrooms, after I mentioned that pre-remodel there were 7 rooms. Due to this misunderstanding, the automated message indicated that the home would not be posted at that time. I am willing to provide any necessary information and would like my home to be posted online again promptly. Appreciate your assistance. Thank you.

I inquired about a listing on Zillow and "Alex" contacted me, claiming to have the listing agent on the line. After putting me on hold multiple times, he suggested a Saturday morning appointment which he failed to follow up on. Upon calling back, he mentioned a different realtor and then abruptly disconnected the call. Despite his text about a missed call, I received no voicemail or record of it. Requesting to speak to a manager, I was met with no response. After being put on hold and disconnected by another person, also named Alex, I felt ignored. Subsequent attempts were met with my number allegedly being blocked. After contacting the office and speaking with "Rachel" who vowed to investigate and email me by Monday, no communication was received. This frustrating encounter was by far the worst real estate experience I've encountered.

Dear all, I am reaching out as a premium home builder on Camano Island, Washington. A recent buyer withdrew from a deal due to a misguided Zillow estimate for a property, causing undue confusion. Despite a prior request made over a month ago, I have not received any response from Zillow regarding this matter. The property under appraisal is 92 Pleasant Lane, Camano Island, WA. The current Zillow valuation severely undervalues the property at $[redacted],[redacted], while it should realistically be evaluated at around $1.2 million. To offer context, I am providing three comparables ("comps") for review. These properties, located at [redacted] Newell Road, [redacted] Walnut Court, and [redacted] Newell Road, have higher Zillow estimates despite being of lesser quality than 92 Pleasant Lane, which I developed. I urge prompt correction of this inaccurate information as it is adversely impacting my business. Please address this issue expeditiously. Feel free to reach out if further details are required. Thank you, C.H. Southpaw Creek Homes

A few months ago, the location of our home/property was inaccurately updated on Zillow, placing it 30 miles away with a different house and street name. Unable to contact support, I adjusted the pointer to correct the location. Now the image only shows our highway gate. The property, located on Arizona State Highway [redacted], was wrongly given a local name from Show Low, Az. Originally, Zillow displayed home facts, values, and pictures from a [redacted] listing. I kindly request to have this information restored to its previous state.

I have two active listings on the MLS, but when I click on the agent finder and my name appears, it does not show that I have any listings. One is active at 22 SE 11th Ave, Ft Lauderdale, FL [redacted], and the other is pending at [redacted] Crestview Circle, Weston, FL [redacted]. For both listings, my picture shows up as the listing agent, but my name is not clickable and my company is not listed. My email is [redacted], and I work for Coldwell Banker. I would appreciate assistance in resolving this issue promptly. Thank you.