YouTube Customer Service Issues

I initially enjoyed Youtube TV as a cost-effective alternative to satellite or cable services. However, the recent price increase to over $60 has made me reconsider due to frequent buffering issues. Despite upgrading to the best internet service available, I still experience frustrating interruptions, especially during Channel 2 ABC's evening news. Furthermore, recording shows has been problematic with issues like audio syncing errors and blank captions when fast-forwarding. I have attempted to troubleshoot by rebooting and reconnecting without success. Any suggestions would be appreciated. Thank you for your assistance. - Judith

My channel was hijacked and subsequently terminated, and I am seeking help to regain access. I have devoted two years of hard work to my channel and finally achieved monetization three months ago. However, my account was compromised as I received notifications of unauthorized access and password changes. Despite my attempts to contact YouTube and Gmail for assistance, the hijacker altered my recovery information and prevented me from regaining control. After securing my account with a new password and adjusting settings, I discovered that my channel had been terminated for violating community guidelines. During the period of violation, I had no control over the content posted. I suspect the termination was due to unauthorized Bitcoin videos being streamed on my channel, which deviated from my regular educational content. I have appealed the termination without success. I am reaching out for support in reinstating my channel as I have invested significant time and effort into its creation.

I am troubled by the apparent misuse of YouTube policies, which has directly impacted my favorite content creators. Specifically, I am addressing the situation with the DefNoodles account, which was recently demonetized for a video about "Karen's" that was deemed to violate YouTube's "Hate Speech" policy. The increased censorship and unfair application of policies may lead me to remove the platform from all our devices and encourage others to do the same. As a viewer, I have the choice not to watch any content that I find objectionable. The creator in question does not use profanity or promote any propaganda; they simply provide clever and humorous commentary on current pop culture. This situation needs to be addressed promptly to avoid further frustration.

I am seeking assistance to access an old Youtube account named BlissMinx, initially linked to [redacted] My previous mobile number was [redacted], but I now reside in Grapetree, Queensland, with a new number [redacted] due to relocating. The old email is inaccessible due to excessive spam, and I can no longer receive the verification code sent to the old number for account access. I wish to update the email, password, and mobile number for the BlissMinx account, owned by Sylvianne Quin-Wright. I also have accounts [redacted] and [redacted], which may verify my identity. I request to change the email to [redacted], matching my Facebook account. Alternatively, merging the BlissMinx account with PangaeaNomad on Youtube could be an option. Your help in this matter is highly appreciated. Thank you. Sylvianne Quin-Wright.

I have a concern regarding a recent copyright claim by UMG on my video that featured a Juice Wrld song. While I understand the claim and that my channel is not currently monetized, I am unsure if and when I will receive a strike. If I acknowledge the song used, credit the artist, and provide a link, will I avoid receiving a strike? I want to ensure I comply with copyright regulations to prevent any future issues, but the current claim did not indicate any punitive action beyond demonetization. Could you clarify the timeline for receiving a copyright strike in this situation?

Hello, I have been attempting to reach out to YouTube several times over the past few years without receiving any responses to my inquiries. After conducting some research, I discovered this site and I am hoping to find some assistance here. I have been trying to recover my old videos that were deleted a while ago by an unknown individual. I suspect my account was possibly hacked, leading to the deletion of my videos. This incident has been distressing for me, and I have been longing to retrieve my lost videos. These videos hold sentimental value to me as I started the channel when I was young. Your help in recovering these videos would be greatly appreciated. Thank you. Additionally, I can provide screenshots of notifications from YouTube as evidence that the videos were uploaded on the platform.

Hello, I have been using Tim Janis relaxation videos and wanted to like them, but I was hesitant due to being asked for too much information. After watching a video last night, I noticed that my name displayed as "Commenting publicly as Ulrike Grumberg." Similarly, at another computer, my husband's name appeared the same way. We value our privacy and have not consented to the use of our names. Kindly refrain from requesting comments, as it makes us uncomfortable to see our names on the screen. I've encountered videos switching from English to Russian while using the relaxation videos and noticed YouTube using a secure https format. How can I prevent this language switch, and is it a security concern for us or for YouTube? Thank you for your assistance. Best regards, U. Grumberg

I have been observing the censorship on social media platforms like YouTube, and I have reached my limit with their extreme biases and blatant censorship. I find it disrespectful to our country and insulting to my intelligence. I want YouTube to know that I do not want to be part of their community. I wish for their company to face repercussions for their actions in the future. Those at YouTube should feel ashamed for engaging in such practices. If you are aware it's wrong and still part of the team, you are complicit. I refuse to be associated with such behavior.

I have a YouTube channel called Jimmy BasilVideos featuring the artist Anthony Brewer. However, there are multiple other users with the same name on YouTube. I would like to request the removal of music and images from these other users with similar names from my channel. Only content uploaded by Jimmy BasilVideos should be included. Please promptly remove any co-mingled music and images of others with similar names. I can provide examples if needed. Additionally, I am concerned about the view count fluctuation on the video "Ferguson (Too Many) by ANTHONY BREWER." The view count seems to be decreasing from 7.8k to 6.9k. I am curious as to why this is occurring. I am looking forward to your response.

I am distressed because YouTube has blocked my access, citing a violation of their policies. I am devastated by this, as my intent was never to harm anyone. YouTube is predominantly my source of music, helping me cope with my Acute PTSD stemming from past abuse and assault, alongside managing chronic pain with daily medication. I also rely on it for keeping informed about events in the USA, where my family resides. Due to my painful past, I avoid other social media platforms. If I breached YouTube's guidelines, I deeply apologize and am sincerely remorseful for any unintended hurt I may have caused. I have lost sleep over this matter, and I genuinely seek reinstatement on the platform. I am 61 years old, not a bully, and always strive to treat others with kindness, though I acknowledge my shortcomings. YouTube plays a crucial role in my overall well-being, and I humbly request another chance to use it. I appreciate your consideration and understanding in this appeal. Thank you. Sincerely, Amelia Cook from Australia.

I recently discovered unauthorized charges on my credit card for a Google YouTube Premium account. The last 4 digits of the card are [redacted], and I believe it was stolen by Bret Dominguez from Tallahassee, FL. I need assistance in getting a refund for the two unauthorized charges of $19.99 each, closing the account, and ensuring that Bret Dominguez is held accountable for credit card fraud. Thank you, Edward Horne

I recently viewed a distressing video posted by Animal Rescue Dogs showing a dog that had been severely harmed while under their care. The dog, who was nursing three puppies, had been beaten resulting in significant injuries to its head, neck, and legs. It is disturbing to see such mistreatment from those who are supposed to help animals in need. Multiple individuals have voiced their concerns, yet platforms like YouTube seem to profit from these upsetting incidents. I plan to take action by reaching out to the U.S. Congress about this issue. It is disheartening that such cruelty is perpetuated, but there is hope that raising awareness will lead to change and accountability for those responsible.

Subject: Appeal for Reinstatement of YouTube Access To the YouTube Team, I am reaching out to request the reinstatement of my access as I do not believe I intentionally violated any guidelines. If any violations occurred, they were unintentional, and I sincerely apologize for any mistakes made. Moving forward, I pledge to limit my comments solely to the Narcissistic Help Section, where I seek advice for coping with a difficult family situation. Additionally, I engage with sections related to Child Sexual Abuse recovery, Music for Healing, and Bible Sermons, all of which are vital for my coping with Complex PTSD. Although I occasionally visit the USA Political section out of interest, I am willing to refrain from commenting there to comply with the guidelines. I am eager to demonstrate my commitment to following the rules diligently. Your understanding and assistance are greatly appreciated. I kindly ask for swift reinstatement so I can resume using YouTube for music meditation, which is crucial for my well-being. Your prompt attention to this matter would be immensely helpful, especially considering my medical condition. Thank you for your time and understanding. Sincerely, Amelia Cook Australia

My channel, Mr. Mission Control, has been shadowbanned for quite some time, and I've been struggling to surpass [redacted] subscribers. Despite posting informative and high-quality videos daily, I'm not receiving the same exposure as other channels with thousands of subscribers who are able to live stream and receive superchats. It seems that my video titles might be a contributing factor. I've noticed that my subscribers are not getting notifications and my videos are not easily found in search results even when searching for the exact title. This has led me to believe that I am indeed shadowbanned. I believe it's unfair and I would like the algorithm code to be adjusted to prevent this from happening in the future.

During the ninth inning of the World Series game tonight, my YouTube on the TV suddenly displayed an Iowa/OSU graphic with a message that the program is unavailable. I am curious about why this occurred since the programming was not disrupted on my computer or iPad. This issue has happened before with the TV app, but the iPad and computer programming continued without any problems. Additionally, the TV app often shows as "no information available" on the program guide, whereas the iPad app remains functional. Another problem is that the time and programming on the TV sometimes fall behind by an hour or two, causing shows not to start at the scheduled time. I would prefer to watch TV but find YouTube works better on the iPad occasionally, like tonight during the baseball game. I hope this TV app issue can be resolved as you are my primary source of TV viewing. The Iowa/OSU graphic is still on the TV as of 9:23 pm PDT.

I kindly request that you comply with UK laws. I am disappointed by the verbal abuse I experienced on your channel. An advert that aired was offensive to me as a transgender individual, stating that my existence was invalid, which is untrue. This ad infringed on the Human Rights Act and UK equality laws and was derogatory to intersex persons who have legitimate medical conditions, such as AIS (Androgen Insensitivity Syndrome). If this advert reappears, I will promptly report the issue to the UK police. Thank you and have a pleasant day. RH

My YouTube channel was set up using a Yahoo account instead of a Gmail account, and I need to update my information. I no longer have access to my old password. How can I reset my account that was created on 10/21/[redacted]? I received an email confirmation back in October, but I cannot find my login details. Could you assist me in updating my account information? The email from YouTube was sent to my Yahoo address. Thank you for your help.

Dear Sir/Madam, I need help with my employer's YouTube account, which was hacked 2-3 days ago. The hacker changed our name and deleted a lot of content. We have a screenshot of the changes, updated the security settings, and seek assistance from a representative. We are curious if it's possible to track the hacker's IP address or if they used our standard login information. Any help would be appreciated. Please contact us at [redacted] Thank you, Tristan J. Justice Media Director Citipointe Church Nashville

Hello, my name is James Roberson, and I am an independent artist. I currently have an old YouTube channel that I cannot access as I have forgotten the password associated with it. The email linked to the account is [redacted] and [redacted] I am looking to update, reset, or add my new email address to the account so I can regain access and manage it effectively. You can reach me at [redacted]. My new email is 6jpill2.JP@gmail. I aim to consolidate all my accounts for better promotion and marketing of my music. Thank you, I anticipate your prompt response. Sincerely, James Roberson (jpill).

I have been a subscriber to YouTube TV for approximately a year. Recently, I noticed duplicate charges of $64.99 on the 14th and 28th of each month in both August and September. After terminating my service with YouTube TV, a charge was still applied for October. I have confirmed the service is disconnected on my TV but have been unable to resolve the payment issue after multiple attempts to contact them. Please reach out to me at [redacted] or [redacted] The lack of communication is frustrating. Your prompt attention to this matter is appreciated.