YouTube Customer Service Issues

Archive 124

The following are issues that customers reported to GetHuman about YouTube customer service, archive #124. It includes a selection of 20 issue(s) reported June 3, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello YouTube Team, I am requesting your help regarding my channel "Bezubaan Animal Support" that I have created on YouTube. Initially, I was not aware of the channel settings, and I set them to the best of my knowledge. The growth of the channel was good until recently when I started facing issues with uploading videos. Despite uploading a video this morning, I only received 5 views, unlike the usual [redacted] views. I suspect this is due to the videos not being published correctly. I kindly request the YouTube team to assist me in publishing my videos. I have been experiencing this issue for almost a week now. I do not have much knowledge about settings as I am not very tech-savvy. I humbly request the YouTube team to solve my problem. Thank you, [redacted] Channel: Bezubaan Animal Support Thank you
Reported by GetHuman8407999 on Saturday, June 3, 2023 1:36 PM
I will be able to access my pc on June 4th as I am currently on vacation. Last December, I lost access to my YouTube channel, Rosyhunter. I am reaching out to the help line to assist me in regaining access to my account. The YouTube icon associated with my channel is of a man wearing a top hat, and I have amassed over [redacted] subscribers. I can be reached via my Gmail account at [redacted], which is also my phone's Gmail. I am willing to provide proof of identity by taking a picture, recording a video, or logging into a new channel I mentioned on my Rosyhunter channel. Thank you in advance for your help. <3
Reported by GetHuman8408812 on Saturday, June 3, 2023 9:54 PM
Hello YouTube Team, I am writing because I believe my channel (_________) was wrongly terminated. I do not think my content violated any community guidelines. I kindly request that you review my channel to investigate if my videos were flagged mistakenly. My videos do not contain: - Nudity or sexual content - Violent or graphic content - Hateful content or speech - Threats - Spam or scam content - Misleading metadata I have always been careful to adhere to the tagging rules. I would appreciate it if you could reassess my channel and reinstate it. Thank you for your attention to this matter.
Reported by GetHuman-dhupendr on Sunday, June 4, 2023 2:06 AM
Dear Sir or Madam, For several days now, an unchanging black boot menu with a combination of white letters and numbers has been appearing on about one-third of the screen on the YouTube app of my LG OLED 48CX9 TV, significantly limiting the visibility of the videos. The top line of the menu, one of twelve, reads, for example, "Video ID/sCPN: 3vsPoOjuK9c/NJ4X KSJY QY6E," etc. Please refer to the attached photo for reference. LG customer service suggests contacting YouTube as this issue seems to only occur on their platform. Could you please advise me on the specific steps I should take to eliminate this annoying visibility restriction? I would appreciate detailed guidance on this matter at your earliest convenience. Thank you in advance. Sincerely, Gerd Seidel Boot Menu on YouTube_[redacted]1_084236.jpg
Reported by GetHuman-g_seidel on Tuesday, June 6, 2023 6:10 PM
I am looking to go back to the page where I can see all the available channels. Currently, I have Hallmark Movies Now and I would like to find out how I can cancel Hallmark Movies Now and subscribe to UP Faith and Family instead. Additionally, I noticed that TCM was previously on the full channel list, but now it seems to be missing. My main goal is to access the page where I can manage the activation of channels, allowing me to easily add, remove, or switch between add-on channels in the future.
Reported by GetHuman8415158 on Tuesday, June 6, 2023 6:39 PM
There is a user on YouTube who has posted pro wrestling videos. While this is acceptable, it has come to my attention that in four of those videos, one of the wrestlers depicted is a convicted sex offender. It is important to address this issue promptly by having these videos removed. If the uploader was unaware of the wrestler's past, they may be responsive to a request to take down these specific videos. However, if they are unwilling to do so, it may be necessary to escalate this matter and have the channel as a whole taken down to prevent any further dissemination of harmful content.
Reported by GetHuman8422660 on Friday, June 9, 2023 7:01 PM
I am writing to address a recent issue I have encountered with my channel. After consistently uploading videos, I noticed a sudden decrease in recommended traffic and viewership. Although my view count was initially low, there has been a complete absence of recommended traffic recently. I suspect a violation of policies on my channel may be the cause. As a dedicated content creator, understanding the reasons for this decline is crucial for me. Despite thorough checks on my content and settings, I have not found any violations. Any insights or guidance you can offer on potential policy breaches would be greatly appreciated. I am eager to rectify any issues and comply with all rules. I kindly request a detailed review of my channel to uncover any penalties or problems contributing to the decline. Identifying the root cause is essential to improving and regaining viewership. Thank you for your attention, and I await your prompt assistance in resolving this matter.
Reported by GetHuman-kuroko on Tuesday, June 13, 2023 7:17 AM
Пожалуйста, прочтите! Я понимаю, что YouTube предлагает широкий выбор и стремится удовлетворить интересы пользователей. Однако, хотела бы выразить свою озабоченность относительно функции Shorts на вашей платформе. Shorts не предлагают для меня достаточно глубокого контента. Если другие пользователи также не заинтересованы в коротких роликах формата Shorts и предпочитают другие типы контента на YouTube, прошу обратить внимание на способы их отключения. Надеюсь, мою просьбу учтут и будет рассмотрена возможность предоставить пользователям контроль над появлением Shorts в рекомендациях или полное отключение этой функции.
Reported by GetHuman-falliron on Thursday, June 15, 2023 8:10 AM
Hello! I received a warning about a community guideline violation on my channel, Tarakan Gromov. This video was uploaded 7 months ago, and I did not notice there was a scene with a female breast in it. After 7 months, I received the warning for this video. I have since deleted the video and double-checked all my other videos. I have edited out or blurred any inappropriate content. Everything is in order now! Please, I kindly ask you to remove the warning and restriction from my channel. I promise not to violate community guidelines again. It's very important to me! Please, forgive me.
Reported by GetHuman8435000 on Thursday, June 15, 2023 9:38 AM
I am having trouble posting comments on YouTube videos. I always make sure not to use any inappropriate language in my comments. However, recently, whenever I try to comment after watching a video, I receive a red notice informing me that my comment was not published. This issue began a few days ago, and I am unsure why this is happening.
Reported by GetHuman8378931 on Sunday, June 18, 2023 12:16 AM
I canceled my free trial before it ended, but I am still being billed. I have been charged over $[redacted], and despite attempts to contact Google, I am not receiving a clear resolution. Google claims it was only a hold on my account, but my bank confirms the transaction. This has been ongoing for over a month. I have evidence such as text messages and screenshots. I am frustrated and just want to speak with someone at YouTube TV to resolve this issue.
Reported by GetHuman8446948 on Tuesday, June 20, 2023 8:57 PM
We urgently need assistance! Our account was unexpectedly terminated without prior notice. We are unsure of what content triggered this action, especially given that we are a new business. The notification we received cited violations related to spam, deceptive practices, and misleading content. Despite our attempts to reach out through emails and calls, we haven't received a response. Thank you for your help.
Reported by GetHuman8451443 on Thursday, June 22, 2023 5:16 PM
I noticed an unauthorized charge of $11.99 from my account. My name is J. Brinson ([redacted]). Please refund the amount as I did not make any purchase for this amount. I have already informed my bank about the issue. I expect the money to be returned within 24 hours. If this matter is not resolved promptly, I will have to seek legal assistance to address this unauthorized transaction. Thank you.
Reported by GetHuman-brinsonj on Sunday, June 25, 2023 3:56 PM
Hello, I lost access to my old email and password for an account where I uploaded some content I regret. Could you please delete this account to avoid negative associations with my name in the future when searched on Google as Kian Serbes? The username is @kianserbes8382. If a complete deletion is not possible, I would appreciate it if you could at least remove the uploaded content like videos in the playlist. I am looking forward to resolving this matter. Best regards.
Reported by GetHuman-kianserb on Wednesday, June 28, 2023 2:34 PM
Recently, the comments I've posted, even though detailed and including a video link, have been removed by YouTube. These comments were carefully researched, so I am disappointed to see them taken down. I kindly request for them to be restored. Additionally, I am concerned about my biblical comments being deleted by YouTube, as they aim to guide people on how to be righteous. I feel my freedom of speech rights may be compromised. Thank you.
Reported by GetHuman8477254 on Monday, July 3, 2023 8:57 PM
Hello, I would like to report an incident that occurred at my restaurant in Colorado involving a restaurant critic from Atlanta during Juneteenth. He filmed himself attempting to kill a moth in our restaurant using unprofessional methods, and later made unfounded claims about finding a hair in his food without evidence. I kindly request the removal of his video due to its negative impact on my business. Thank you for addressing this issue promptly. Sincerely, Priscilla Smith. [redacted] [redacted] [redacted]. [redacted]
Reported by GetHuman8480423 on Wednesday, July 5, 2023 1:44 PM
Google has been charging two of my credit cards monthly since January [redacted]. I have attempted to contact you by phone, but have not received a response unless I pay $1.00 for assistance, which I am unwilling to do. Despite my credit card company filing stop payment claims, the charges have continued. I urgently request a live representative to contact me regarding this issue. My phone number is [redacted]. Thank you. If this matter is not addressed promptly, regrettably, I will be forced to escalate it further to gain your attention. - Rosetta B.
Reported by GetHuman8480464 on Wednesday, July 5, 2023 1:59 PM
I am struggling with a difficult situation involving two blocked YouTube channels on different Google accounts. My first channel, which is about 7-8 years old and had around [redacted] subscribers, was blocked for spam and suspicious activity as soon as I started gaining traction. Despite my appeals, I only receive automated responses with no clear explanation. On my second channel, created with the intention of starting fresh, I encountered a similar issue after gaining [redacted] subscribers within 4 days and sharing 15-18 carefully curated videos. Like before, I received no explanation or opportunity to address the problem. How can I resolve this frustrating issue and regain access to my channels?
Reported by GetHuman8483102 on Thursday, July 6, 2023 1:11 PM
I am inquiring about a $76.93 charge from YouTube TV on our Kroger Mastercard, ending in [redacted] with US Bank. We have contested the charge and received a letter from the card member services stating that we have used YouTube TV services. Despite being informed by YouTube TV of our account cancellation, we are surprised to see this charge. Can you confirm if our account is still active? We do not wish to have a YouTube TV account as we do not use the service. We kindly request a refund for these charges.
Reported by GetHuman8483871 on Thursday, July 6, 2023 5:31 PM
I'm experiencing an issue with YouTube. My channel was deleted without warning or a clear reason. I tried to purchase YouTube Premium without success. My recent uploads were harmless videos of my children and pets. Strangely, after canceling Premium, my content was removed. It appears there may be a connection between paying for Premium and channel security. I believe there was a lack of proper procedure in deleting my channel. I simply want access to my playlists and family videos. I feel frustrated and would appreciate a call to discuss further.
Reported by GetHuman8485959 on Friday, July 7, 2023 2:46 PM

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