The following are issues that customers reported to GetHuman about YouTube customer service, archive #125. It includes a selection of 20 issue(s) reported July 11, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
The television ad from Epoch regarding transgenderism is highly offensive. As a straight, intersex, white, politically center-leaning male, I found the ad to be created by a political or religious group with a hateful agenda. It touched on religious and conservative arguments while I believe most individuals claiming transgender status seek attention. However, as someone with a medical/genetic anomaly, I understand that sexual identity is more complex than just male/female or gay/straight. I urge for the removal of this ad before it harms a transgender child. Thank you.
Reported by GetHuman-kcknq on вторник, 11 июля 2023 г., 10:40
I wanted to watch the new "Joyride" movie ([redacted]), so I searched for it on Google. I found it available for rent on YouTube, so I used my Roku to access it. The cover image displayed five Asian women, the stars of the movie I intended to watch, so I rented it. However, when I started watching, I saw a young Toby Maguire, which was not what I expected. After only 5 seconds, I exited and realized the movie was from [redacted], not [redacted] as I wanted. I tried to get a refund, but due to having already started the movie, I was told I couldn't. This mistake was not mine but YouTube's error, and I am requesting a refund.
Reported by GetHuman8496367 on среда, 12 июля 2023 г., 3:04
I spoke with Adam from YouTube TV regarding the $72.99 that has been deducted from my account since April after I cancelled my subscription. Adam provided his number for me to contact once I received my new card. When I reached out as instructed, he asked me to link my card to Cash App, which confused me. When I asked for clarification, he was rude. After I asked for a moment to understand, he whispered to someone and abruptly ended the call. I have been trying to reach him via phone and text with no response, and I am disappointed with the unprofessional behavior.
Reported by GetHuman8498432 on среда, 12 июля 2023 г., 22:06
My homepage layout looks great with the menu on the left side and the search bar on top, but I've noticed a major issue - no videos are showing up. When I click on a channel from the menu, it only displays featured channels but no videos. Even when I try to watch my liked videos, they show as "video unavailable." This is frustrating, and I need this problem resolved as soon as possible. Thank you.
Reported by GetHuman8501501 on пятница, 14 июля 2023 г., 9:02
To whom it may concern,
I am writing today to file a complaint regarding my YouTube account. My account was closed without any explanation, and I believe this decision is unfair.
I have been using my YouTube account for five years, uploading many videos that have been viewed by millions of people. I have always followed YouTube's terms of service and have not violated any rules.
I believe the closure of my account was a mistake, and I request that you reopen it. I am willing to provide any additional information you may need.
Thank you for your time and attention.
Reported by GetHuman-mdiab on суббота, 15 июля 2023 г., 21:45
I have concerns about YouTube infringing on my first amendment rights. I've been repeatedly silenced for allegedly violating their community guidelines, despite not using inappropriate language. YouTube appears to embrace a certain ideology and silences those who disagree. I have challenged them to debate their beliefs. I'm seeking their main corporate office location and a contact number to address these issues directly. Thank you for any assistance.
Reported by GetHuman8514272 on четверг, 20 июля 2023 г., 3:33
Kwon, your comment has been hidden by moderator. You mentioned about the Hallmark movie "The Secret Garden" on the app. Please double-check. Eric Daley's app "Life Eric Daly" can be found at Cottonwoods Heights, [redacted] South and [redacted] East, Salt Lake City, Utah [redacted]. I give Steven Thorell permission. My Amazon Prime account now includes "Spice" and "Stranger Things." Ned Clean Fliix Summer connects to Netflix. I need to inform the Duffer Brothers. Have you added "Malory Towers" Season 4? Consider including Indie Tereus, Dorothy, and Azalea Azkadellia Lavender Jane. Can Frozen be added to "Once Upon a Time"? Can NBC show "Little House on the Prairie" and "Emerald City"? Discuss adding Oz characters like Glinda, Tracy Tiptarse, and others. What happened to Helga in real life? Let me know. Hope to connect with you and your sister. My birthday is May 2 at Cottonwood Heights. Email me at [redacted]. - Steven Thorell
Reported by GetHuman8516425 on пятница, 21 июля 2023 г., 3:25
About four years ago, I started a YouTube channel under the name Phillip Herklotz3301. One of my videos, featuring my friend Moon, has gained over a million views during this time. Unfortunately, I lost access to my account after my phone was stolen, and despite numerous attempts to reach out for help, I have not received any assistance or response from YouTube. I believe I should be compensated for the success of my channel, especially since the views are still growing. I am frustrated by the lack of communication and support from YouTube, and I am considering seeking legal advice. I no longer have the original email or password associated with the account, but I am reachable at [redacted] I am reaching out here in hopes of getting the assistance I need to regain access to my account and receive credit for my content and its views.
Reported by GetHuman-kkorcula on пятница, 21 июля 2023 г., 5:12
About 4 years ago, I started my YouTube account under the name Philip her clocks [redacted]. One of my videos on there gained over a million views. For the past 4 years, I've been trying to reach out to get credit for it and proper compensation. However, I have been locked out of my account and have not been able to get any assistance from your team. This situation is frustrating and unacceptable. I demand to be compensated for the views my video received. I need urgent help to access my account and receive the credit I deserve. I am disappointed by the lack of support I have encountered so far.
Reported by GetHuman-kkorcula on пятница, 21 июля 2023 г., 5:14
After signing up for a YouTube TV trial while planning to switch to Google Fiber, we decided against Google Fiber due to unexpected expenses. Consequently, I canceled our YouTube TV account as well. Recently, we observed a pending charge of $78.28 on our VISA statement for YouTube TV under my wife's name, Carol Ncholas. As we no longer have the account, could you please assist in removing this charge? Unfortunately, I do not have the account number on hand.
Reported by GetHuman-brucetni on суббота, 22 июля 2023 г., 2:04
I am trying to remove a video from my previous channel. I have located the account associated with it, but the phone number linked to that account has been reassigned since I last used it three years ago. Although I have access to the recovery email address and remember the password, Google requires the phone number for verification. Is there a way to regain access to my account without the phone number? Alternatively, could YouTube assist me in deleting the video from my old account that I cannot access?
Reported by GetHuman8519197 on суббота, 22 июля 2023 г., 11:55
My channel "mozgmozg_29" received a second warning, which I find unreasonable. It's been a week, but I still cannot upload videos. The first warning had insufficient details, which led to the second violation inadvertently. If I had been informed properly, I wouldn't have repeated the mistake. I kindly request a review of my case and resolution to this issue.
Reported by GetHuman-mozg on воскресенье, 23 июля 2023 г., 20:42
I have YouTube Premium and would like to remove the filter app. Please ensure that the Restricted Mode is checked. Also, I will be leaving in [redacted], so kindly delete my YouTube Studio avatar. Additionally, remove my avatar from the recovery account as well. Please block any unwanted services and prevent any unauthorized access. I am requesting your assistance in this matter and appreciate your help. Thank you for addressing this promptly and professionally.
Please, refrain from lying and work with honesty. I trust your team to handle this matter efficiently. Please permanently remove any information related to my YouTube account. Thank you for your cooperation and understanding throughout this process.
Reported by GetHuman8525653 on вторник, 25 июля 2023 г., 20:00
2 месяца назад просмотры на моём канале стремительно упали с [redacted] до 20. Продолжала публиковать shorts в надежде на улучшение, но затем удалила все видео и начала сначала. Но ситуация не исправилась, и просмотры продолжают быть всего 20. Получала жалобы об авторских правах и удаляла видео, так как не получала доход и использовала короткие фрагменты музыки в своих роликах. Теперь осознаю серьёзность своих действий и раскаиваюсь. Прошу помощи вернуть репутацию канала, где я создаю видео о моих любимых артистах BTS. Очень страдаю из-за отсутствия просмотров и ужасно, что уже 30 человек отписались от меня. Помогите, пожалуйста, умоляю.🙏
Reported by GetHuman-subinaev on вторник, 1 августа 2023 г., 8:06
Hello, I am Tina Schweinel. I am reaching out to address an issue with my debit card. An unauthorized transaction of $72.99 was deducted, causing my card with a balance of $50 to go into overdraft. I did not make this purchase, nor did I authorize it. I have never used or intended to use this app, which I promptly canceled upon noticing the charge about a week ago. I am very upset by this wrongful billing that led to my card being overdrawn. I am requesting a refund of the money back to my card and am frustrated by the lack of a contact number to speak to a representative. This situation is inconvenient for me and unsettling. I have made several attempts to resolve this without success. Please contact me urgently to rectify this issue as I cannot afford to have my card overdrawn due to funds I do not possess. Thank you.
Reported by GetHuman8538068 on вторник, 1 августа 2023 г., 12:57
Dear YouTube Team,
I am writing to urgently address the critical matter involving the termination of the YouTube channel PROSPERITY THICKGIRL40@prosperity thick girl, run by Joann A. Jenkins. This channel has been engaging in egregious violations of Community Guidelines and federal laws, including doxing, harassment, discrimination, defamation, and privacy breaches towards Attorney Syreeta L. McNeal. Immediate action is necessary to uphold safety, respect, and decency on the platform. Failing to address this promptly not only harms Attorney Syreeta L. McNeal but also reflects poorly on YouTube's commitment to a safe environment. I urge YouTube to terminate the channel within 24 hours to protect users' well-being, preserve privacy, and demonstrate accountability. If not addressed, legal actions may be pursued. It is crucial for YouTube to act swiftly to uphold fairness, justice, and user welfare.
Sincerely,
Reported by GetHuman-mcnealla on среда, 2 августа 2023 г., 13:07
I am frustrated with the increasing greed in the industry. What is the purpose of extending a song only to interrupt it with a commercial halfway through? This practice is not beneficial, it only angers listeners. Placing commercials during favorite songs is disrespectful. Commercial products need not intrude on our enjoyment. The excessive greed in the industry is disappointing. It is important to value listeners and their experience without interrupting with intrusive advertisements.
Reported by GetHuman8546673 on суббота, 5 августа 2023 г., 13:36
I purchased a subscription to NFL Sunday Ticket on YouTube for $[redacted]. This is the first time they are offering it. When I tried to access it on my TV through YouTube, I was prompted to enter my zip code on tv.youtube.com. However, it redirected me to a sign-up page for a $70+ annual YouTube subscription, which I am not interested in. As a result, I have been unable to access the NFL Sunday Ticket content that I paid for on my TV. I would appreciate it if someone from YouTube could assist me with this issue.
Bud R.
[redacted]
[redacted]
Reported by GetHuman7929745 on четверг, 10 августа 2023 г., 0:53
I uploaded a video titled "Case Lowery [redacted] Lacrosse Goalie Summer [redacted] Highlights," showcasing my lacrosse talent for college recruiting purposes. These highlight reels are essential for securing opportunities to play at a collegiate level. Creating such a video involves investing thousands of dollars in footage from various showcases and tournaments, along with countless hours of gameplay and editing. Including contact information is crucial for college coaches to reach out after viewing the video. Unfortunately, the video was recently removed from YouTube due to a violation related to personal information being displayed, despite its importance for the recruitment process. Being able to share this video on YouTube could lead to significant scholarship opportunities. I appealed the removal, but YouTube upheld their decision to keep it down.
Reported by GetHuman-caselowe on четверг, 10 августа 2023 г., 5:20
I am requesting YouTube to remove a video for privacy invasion and online abuse. The video is posted on a channel by Milton Guarderas and is titled "CAUGHT ON CAMERA! Milton Guarderas Abusing his wife Katrin Hoffmann." Milton Guarderas is my husband. Prior to this video, he assaulted me. He discloses my full name in the title, and I am the woman in the video. I did not authorize Mr. Guarderas to share this online. It is a violation of my privacy, and the title mocks the abuse I endured. The police are aware, and I will report this video to them. I am under police protection due to his actions. I urgently request the removal of this video. Unfortunately, as the video is private on his channel, I do not have the URL to report. I need assistance in contacting YouTube to have it taken down. How can I reach them without the URL? Can I contact them via email?
Reported by GetHuman-kathoffm on пятница, 11 августа 2023 г., 17:18