YouTube Customer Service Issues

I have been charged $11.99 per month for several months, only to discover that my YouTube is already included in my Wifi and TV package. The excess payments were made in January, February, March, April, and May of [redacted]. Based on this, I am owed a refund of $59.95 for the 5 months. The email linked to my account is [redacted] I am requesting a prompt refund of $59.95 to rectify this situation without delay. Thank you for addressing this promptly. If necessary, you can contact me at [redacted]. Thank you, Mary C. (Christy) [redacted]

I canceled my YouTube TV subscription on 3/19/[redacted], the same day I signed up, but did not receive any acknowledgment. When I tried to dispute the charge with my credit card company, they informed me that YouTube does not provide refunds for cancellations. I believe that since I canceled immediately on the same day, I should receive a refund for the charge. Despite the unsuccessful cancellation on 3/19/[redacted], I managed to successfully cancel on 3/25/[redacted]. I am puzzled as to why my initial cancellation was not acknowledged and refunded, considering it was done promptly.

I am a psychotherapist in California practicing privately. Recently, a former client covertly recorded our session, which is illegal in our state. The client's YouTube channel, Spirit Narc, posted these recordings. Although YouTube removed the videos upon my request, I mistakenly failed to download copies. Now, the Marin County Sheriff's Department in California requires the original recordings for their investigation. I am seeking guidance on how to obtain these recordings since direct communication with YouTube seems challenging. Thank you. Best, Thom K.

I contacted your representative regarding an issue with my TV sound. He mentioned my account had been hacked with multiple transactions, totaling $1,[redacted].98. After discussing, we settled on a $[redacted] credit. Despite my refusal to pay, I was placed on hold and disconnected. I received an email from my credit card company regarding the $[redacted] charge, informing me you had purchased a gift card. Please cancel this transaction promptly. This situation is unacceptable. Case #[redacted]73. Please reach out to me urgently. - M.B.

I am having trouble accessing my TV through YouTube TV. An error message, "Error 3, 2y4wf7j3xcffb," appeared asking to update the payment method. We have not made any changes to our payment method or stopped any payments to YouTube TV. Billing has been consistent for over a year. We are unsure why this message has appeared, as we have not requested any changes to our billing information. Please assist us in resolving this issue so we can access the service we are paying for. Thank you. - C. & E. OBrey, Corinth, TX [redacted].

I have a request rather than a complaint. Currently, accessing YouTube playlists without an internet connection is impossible. I enjoy listening to music while working, and it's challenging to find a local station that plays songs matching my mood. This is where playlists come in handy. Unfortunately, with limited internet access at work, I am restricted to local stations. It would be greatly appreciated if YouTube could enable offline access to playlists. Many customers like myself would benefit from this feature. The frustration of having great playlists on YouTube but not being able to listen offline is discouraging.

I was watching YouTube for free and suddenly it mentioned I was on a trial, which I didn't sign up for. I would like to remove this trial from my [redacted] account. I still want to occasionally watch videos on the YouTube channel, but I'm facing financial difficulties and can't afford a paid subscription. I find the process a bit confusing and need assistance in figuring out how to cancel this trial. I never intentionally signed up for or clicked on a free trial; I simply watched the content without realizing. I genuinely apologize for any confusion. As a hardworking individual who has been a victim of financial fraud and identity theft, I kindly request your help in resolving this matter. Thank you for your understanding. Warren

My life is being published to my family without my consent. Javier García Delgadillo and Arturo Herrera from the channel, or Marco Antonio Pérez, should not be claiming to represent me or spreading lies about me. This situation is exposing me and my family. I am FRANCISCO RAUL PERALTA GASTÉLUM. Please contact me as soon as possible, otherwise, I will involve my lawyer. Feel free to verify this with Twitter if needed. My number is [redacted]. Stop covering up violations and homicides. I await your response. If any YouTube employees see this, please let the person who provided the contract know that they will be sued along with the culprits and the company.

I need assistance canceling my YouTube account as I am unable to access my Google account. Despite knowing my email and password, the 6-digit verification code cannot be received due to an issue with my phone number. The login displays my number ending in 66, but upon entry, it claims the number does not match their records. Without access, I cannot cancel my account before incurring charges tomorrow. Any help would be appreciated.

I recently noticed that HBO Max has been rebranded as MAX. When I attempted to access MAX, the platform prompted me to reauthorize through Youtube TV. Regrettably, I encountered an error message stating that Youtube TV did not authorize me to use MAX. Despite subscribing to the entertainment package, which includes HBO Max, I cannot seem to validate my MAX access. Initially, I successfully accessed MAX on one of my three televisions. However, while setting up MAX on another TV, the service stopped working on the initial television. As a result, I am currently unable to watch HBO, HBO-Max, or MAX on any of my TVs.

I recently noticed that HBO Max has been rebranded to simply MAX. However, I have encountered some issues when trying to connect to MAX through YouTube TV. Despite being a paying customer for the entertainment package that includes HBO Max, I am unable to complete the reauthorization process as YouTube TV is indicating that I am not authorized to access MAX. This problem arose when I attempted to set up MAX on another TV, which led to MAX no longer working on the TV where it was previously accessible. As a result, I currently do not have access to HBO, HBO Max, or MAX on any of my TVs.

HBO Max has been rebranded as MAX. As I attempt to access MAX, it prompts me to reauthorize through YouTube TV. I am unable to complete the reauthorization process because MAX indicates that YouTube TV does not authorize me to receive MAX. Despite subscribing to the entertainment package that includes HBO Max, I face issues with accessing MAX on any TV. It was functioning correctly on one TV until I attempted to set it up on another TV unsuccessfully. Consequently, MAX stopped working on the initial TV as well. I am looking for YouTube TV to recognize me as authorized to receive MAX.

Hello, I am the Worship Leader at Havasu Christian Church, in charge of our YouTube Channel for recording worship services and events. Unfortunately, the information stored on our home page has been wiped, leaving us unable to access the channel. I have tried various phone numbers, email addresses, and passwords without success. We are desperate to regain access as we cannot record without it. The Channel name is HAVASU CHRISTIAN CHURCH, and the handle is @havasuchristianchurch1983. We have exhausted all options and need assistance urgently. Please reach out to me at your earliest convenience. Thank you. Billy S. Worship Leader Havasu Christian Church [redacted] Mulberry Avenue Lake Havasu City, AZ [redacted]

Hello, I go by the name Zara Dragonia, and I run a successful YouTube channel with various playlists that I manage closely. Recently, I've noticed some inappropriate and unappealing playlists being added to my account without my consent, which has been quite frustrating. Some of these playlists feature bands I'm not interested in or may even dislike. I am disappointed with this situation and I'm hoping for a resolution soon. If this matter persists, I will not hesitate to reach out to your CEO or another individual in a higher position. Thank you, Zara Dragonia

I recently received a new credit card and need to update my payment information. I spent a frustrating hour attempting to make this change via chat support. Due to my limited computer skills at 82 years old, I struggled to follow the instructions provided, despite the agent's patience. Is there an option to speak with a representative over the phone who can assist me verbally in updating my credit card details?

I am reaching out to share recent developments with my YouTube channel and seek your advice on a concerning issue. My channel recently experienced a surge in engagement following a video that garnered 2.5k views, 90 likes, and 10 new subscribers. However, shortly after, I noticed a decline with likes dropping to 60 and losing 5 subscribers. I am curious about the fluctuation and wonder if YouTube may be involved in removing likes and subscribers. I am seeking insights into the reasons behind these sudden changes and any best practices to maintain stability. I value your expertise and believe your guidance could shed light on this matter critical for my channel's growth and success. Any advice on addressing this issue and preventing future fluctuations, as well as any tips to enhance my channel’s performance, would be highly appreciated. Thank you for considering this request, and I am eager to hear your feedback and recommendations. Let me know if you need more details or a convenient time to discuss further.

I informed the PayPal team about my concern regarding Google and YouTube's practices. To access the 30-day premium trial on YouTube, I was required to link my PayPal account for the recurring $11.99 fee per month. During the sign-up process via Google Chrome, I encountered multiple security warnings and prompts to purchase unnecessary security features. I eventually switched from Google Chrome, inadvertently losing my YouTube premium subscription. Unfortunately, the premium service did not meet my expectations. Before contacting customer support, I tried to cancel my subscription but was informed to wait until the scheduled payment on June 1, [redacted]. YouTube lacked a direct customer service phone number, prompting me to initiate the cancellation process online. However, upon attempting to cancel, I was prompted to provide a credit card or PayPal account for a $39+ charge to authorize cancellation. I have now switched to Microsoft Edge for regular YouTube access but continue to receive pop-ups offering a free 30-day trial of YouTube premium business. I appreciate your assistance. - GL

I have a student NFL Sunday Ticket account that is set to auto-renew this year, purchased from Direct TV. Since YouTube TV acquired NFL Sunday Ticket, I can no longer log in to Direct TV to cancel the auto-renewal. Could you confirm if my student subscription will auto-renew this year on YouTube TV? Will there be a student discount available for NFL Sunday Ticket on YouTube TV? I need this information before June 6, as I might opt for the standard subscription if there is no student discount. Thank you.

Hello YouTube team, I am the owner of the Braxyze channel. I have submitted a request for the 5th time, hoping that my channel can be restored. This is my only channel, and my violation was only regarding the misuse of a name. It was not related to repeated content violations, music content, reuploaded content, and so on. I kindly ask for your assistance in reinstating my channel that I have personally developed. I love YouTube! Warm regards, Braxyze

On May 29th, I observed an attempted charge of $72.99 from YouTube, which seems to contradict the email I received on April 15, [redacted]. The email confirmed that my auto-recurring billing date for YouTube TV was adjusted at my request to start on Jun 15, [redacted], at $64.99. It mentioned a reduced charge of $35.64 on May 29, [redacted], covering 17 days between the original and new billing dates to prevent any service interruptions. I am puzzled by the discrepancy between the prorated amount indicated in the email and the full charge attempted. I would appreciate clarification on why the full amount was billed instead of the prorated one.