Yodel Customer Service Issues

I purchased flowers from eflorist, with the order number WA[redacted] and Tracking No JD[redacted][redacted]. The delivery was supposed to go to a school, but the tracking showed it was left at 44 Kelvin Close, far from the intended address. The driver allegedly couldn't access the school gates, despite a delivery bell connected to the school office. The school confirmed no delivery attempts were made. My daughter checked Kelvin Close, but the flowers were not there. I reached out to eflorist customer service and was promised a resolution by the end of the day, but I still haven't heard back. It's disappointing that the flowers and chocolates were delivered to the wrong address, causing confusion and frustration.

Regarding my order AD[redacted]51 that was placed either on Thursday or Wednesday, I recently discovered that it is being sent to my previous address in Devon, where I haven't lived for three years. Upon placing the order, I ensured to provide my current address. Despite spending considerable time on the phone with you and Yodel, the order got delivered to the old address. A Yodel representative mentioned the issue could be addressed once the driver completed his route. A friend near my old address has gathered the parcel, and I'm willing to provide Yodel with their contact number at [redacted]9. Please respond promptly, as I hope to avoid further delays. Stella J.

Tracking number JD[redacted][redacted], Postcode CR00DY. My delivery was scheduled for Friday, July 5th, [redacted], but did not arrive. I was informed that they missed me and would attempt delivery again on Saturday. Despite waiting all day, I received a message saying they couldn't access my property. The only options I have now are delivery to a neighbor or collection at Mitcham, which isn't feasible for me. I'm unsure if the driver even attempted to deliver to my address. I kindly request redelivery to my home on Monday as someone will be available to sign for it. Thank you.

This morning, I received an email indicating the scheduled delivery time for my item. I carefully planned my day to ensure I would be available by the front door, keeping watch over the driveway and front path throughout the afternoon. Disappointingly, no delivery attempts were made. Upon reviewing the tracking information, I was surprised to see that Yodel supposedly tried to deliver but missed me, leaving a card - which I never received. It appears that the Yodel driver may not have attempted the delivery at all. Regrettably, this has not been the first instance of such an occurrence.

Parcel with tracking number JJD[redacted][redacted] was delivered on the 3rd of May [redacted] without notification. Upon inquiry with the store of purchase, it was revealed that it was delivered by Yodel and left in the black bin, which was unexpected. Concerns are raised about the safety and sanitation of leaving a package in such a location without prior consent or information. The recipient, Chris Wharton, requests information on the actions that will be taken to address this.

My delivery was scheduled for May 21, [redacted], and appears to have been signed for; however, upon visiting the delivery location, no one can locate the parcel. The sellers advised me to contact Yodel for a lost parcel code, but Yodel keeps directing me to have the senders initiate the process. This back-and-forth has been ongoing for three months now without any resolution. I'm incredibly frustrated by this situation and would appreciate any assistance in getting this matter resolved.

I mistakenly ordered a parcel from Amazon which was delivered by Yodel. The courier requested to contact me for the return. However, Yodel left the package at the back of my property without attempting to make contact, even though I left a note on the front door. The supplier is not assisting with the returns process. Amazon is now involved, advising the supplier to coordinate with the courier for the return. When trying to contact Yodel, I dialed 15 different telephone numbers including [redacted]17, but the automated voice message looped back, preventing me from speaking to a representative. I need a direct phone number to reach a person at Yodel to address and resolve this issue promptly.

I wasn't expecting a delivery from Yodel, but apparently a package was left on my doorstep on June 10, [redacted] without my knowledge until I received an email notification. Upon my parents' return home, there was no delivery. We have been attempting to receive a refund through eBay, with Yodel being asked to provide details to eBay regarding this issue. My parents have spoken to the delivery driver multiple times, as he left packages before, but he denies leaving this particular one. He mentioned a note for an ASOS delivery, assuming he could leave the parcel. Despite promises to have his boss contact eBay about the lost or stolen item, no action has been taken. I cannot afford to lose this money and am frustrated with the lack of attention to my case. I contacted Yodel on June 28, but no progress has been made. Please inform eBay about the lost or stolen package so my refund process can proceed.

Dear Customer Service, I received a "sorry we missed you" card on August 23, [redacted], after missing a delivery on August 22. The card said the parcel was left in my porch, although I don't have one, just a front door, and my parcel is now missing. Upon contacting customer service on August 23 at 3:20 pm, I was advised to contact the company I purchased the item from, which I found unsatisfactory. The customer service representative mentioned an investigation that would take 24-48 hours without mentioning that the helpline would be closed over the weekend. I have several concerns: 1- Why would a driver leave a parcel at my front door? 2- Why didn't the driver use my provided contact number? 3- Why wasn't the parcel left at a safe place like a neighbor's house or the depot? 4- The representative mentioned the parcel was left at a house in Rectory Place, which is not near my address. I request a prompt call regarding the next steps to resolve this frustrating situation.

Regrettably, opting for Yodel as the delivery service has been a disappointment. The Yodel deliveries to Cowfold have been substandard. The driver's behavior includes lazily leaving parcels inside the gate, resulting in items being exposed to rain and snow. On one occasion, a parcel was even left outside the gate unattended, risking theft. When monitoring a wine delivery located just three stops away, the tracking system abruptly indicated a failed delivery attempt without any evidence of an actual visit. Should an alternative carrier not be offered in the future, closing the account might be necessary.

Dear Customer Service, I am writing regarding my parcel with the tracking number JD[redacted][redacted]. Despite rescheduling the delivery from Wednesday to Saturday, I never received my package. Subsequently, I was informed via text at 18:28 that I missed the delivery, which is inaccurate as I was home all day without any contact attempts. This recurring issue has left me greatly dissatisfied with the service provided. I kindly request the parcel to be delivered to my current address tomorrow morning, or alternatively, to be left with a neighbor, or rerouted to Arbuthnot Latham at 7 Wilson Street, London EC2M 2SN. Your prompt attention to this matter is appreciated. I anticipate a swift resolution. Thank you. Best regards, Kamila

Hello, I am inquiring about a package that was supposed to have been delivered a few weeks ago. After investigating, I discovered that it is currently at your depot. Surprisingly, I did not receive any delivery cards despite three alleged delivery attempts. This is concerning as my schedule allows me to be home during the day, and it seems unlikely that I would have missed any deliveries. It would have been helpful if a delivery card had been left to notify me of the situation. Since I have not been able to communicate with anyone regarding this issue, it appears that my only option is to visit the depot to retrieve the package. However, I do not have a delivery card to present upon collection. I propose a simpler solution: could the package be redirected to a collection point for easier access and verification of delivery? Thank you, Daniel PS: My previous encounters with Yodel have been unsatisfactory, and I hope for more positive experiences in the future. Name: Daniel Evans Postcode: CF23 6UA Package Reference: JD[redacted][redacted]

Yesterday, on the 5th of September, a 12kg bag of dog food arrived at my address at 5 Ffordd Watkins, Birchgrove, Swansea, SA7 0HP, while I was not home to accept the delivery. Unfortunately, the driver decided to toss the heavy box over my 6ft fence onto my patio, causing damage. Tragically, my healthy young rabbit passed away, likely due to the loud impact causing shock. My children, aged 7 and 9, are devastated by the loss of our pet. I would appreciate it if you could investigate this incident and provide an explanation as to why this delivery method was considered appropriate by your driver. This situation has been distressing for my family, and we are seeking answers regarding the handling of our delivery to prevent such incidents in the future.

I have been waiting for my university parcel for three weeks now, and it still hasn't arrived! I am frustrated because every time I call to track my delivery, it keeps saying it's out for delivery today. This has happened four times already! I am not satisfied with the customer service; it's very difficult to speak to a person who can provide me with information about my parcel's location. It better arrive by October, or I will demand that Yodel covers my tuition fees! Outrageous!

My delivery with tracking number JJD[redacted][redacted] was scheduled for today, 10/09/[redacted]. I waited all day but it didn't arrive. When I checked Amazon's website, it said that I requested a different delivery date, which I did not. I have not had any communication with Yodel regarding a change in delivery date. I am frustrated and confused as to why this information is being miscommunicated. Thank you.

I have used webchat six times now without any progress on what they claim is an address issue. I find it frustrating that each time I initiate a webchat, they ask for my address and email as the first step. A recent webchat operator mentioned they can't directly contact the depot but can only log a ticket that will be addressed within 24 hours. They assured me the parcel would be delivered today. Despite providing detailed instructions and a phone number for any issues, including a driver's contact provided by them, the parcel has not arrived after waiting in for three days. The tracking still shows an address problem, even though we have received deliveries here for 12 years. It's absurd that the phone number for the Middleton branch is inaccessible, unlike the one for the Leeds depot. I've been told to collect the package from a depot 40 miles away, but the seller arranged delivery. I am extremely frustrated and annoyed; if the parcel doesn't arrive by Monday, I will contact trading standards.

I expected two parcels to be delivered to WF15 6AU (order: [redacted]41) on September 12th. However, I have yet to receive them. Despite paying for delivery, I have not received any updates. I have been unsuccessful in reaching your company through any of the phone numbers provided. I have attempted multiple times without success. Despite sending numerous emails requesting delivery information, I have not received any response from your team. I am deeply disappointed with the lack of customer service and plan to escalate this issue.

Subject: Help Needed for Stolen Parcel (JD[redacted][redacted]) Hello, I believe my parcel (JD[redacted][redacted]) has been stolen. Yesterday at approximately 13:34 (26/09/19), the delivery person left it in a 'safe place' behind a pot in my front garden. Unfortunately, this location was easily accessible, leading to the disappearance of the parcel by the time I returned from work. Even my parents, who were home before me, did not see it. I kindly request your assistance in reaching out to ASOS regarding this matter. The parcel being lost was a result of the delivery person's error, and I am seeking a full refund. Thank you for your prompt attention to this issue. Best regards, K. Buckman

My parcel, which was supposed to arrive on Wednesday with next day delivery, did not show up. The driver claimed to have attempted delivery but failed, which I find hard to believe as we were home all day and night. Our location is easily accessible, being in a cul-de-sac with no obstacles to access. I paid extra for this service, yet the customer service representative informed me that my parcel is delayed. I feel neglected as a customer, especially since the driver falsely stated accessibility issues. I will provide a photo to prove our location's accessibility. Please contact me promptly to provide an update on the delivery as I suspect it may not arrive today either.

I have attempted to have a package delivered several times in the past week. I stayed home on Saturday specifically to receive it. However, despite tracking the driver's movements and expecting the delivery after one more stop, I received a text saying it couldn't be delivered. Frustrated, I went downstairs to find no sign of the delivery van. When I changed the delivery location to a business for today, I received the same "sorry we missed you" message, even though the business was open. Dealing with Yodel has become incredibly frustrating, especially without the option to speak to a person to resolve these issues.