Yodel Customer Service Issues

I purchased a product on eBay and used my mum's bank account and address as the billing address. I provided my new address for the delivery, with an estimated arrival date of April 12th. However, my mum received an email on April 11th stating the delivery was scheduled for that day. This caused me to rush to the address I specified for delivery only to discover that Yodel had chosen a different dispatch address. The online tracking indicated I was next, causing a 45-minute delay, leading to a missed appointment. I've encountered issues with Yodel before, and I want to file a complaint due to their delivery choices not aligning with my preferences.

Good morning, I received an email on Thursday informing me that the delivery of plants would be today. However, nobody showed up nor left a card. I was then notified that the parcel would be delivered on Friday due to us not being in. I tracked the delivery and saw that there was only one more delivery attempt left. I had to leave the house, so my husband waited in all day for the plants. Later, I received a message stating that I needed to contact customer service as they couldn't locate our house. Due to the hot weather and the delay, I no longer wish to receive the plants. I am disappointed with the service provided. I will be reaching out to the company I purchased the plants from to express my dissatisfaction with their delivery service. Best, Maggie Williams

I received notification from Yodel stating they made a delivery attempt and left a card, but I was home the entire time and no one came. They now claim they will try again today. I find it frustrating that they would fabricate delivery attempts for additional time. This is not the first occurrence, leading me to believe it's a deliberate practice. While I understand delays can happen, being dishonest is unacceptable. I have had positive experiences with some Yodel delivery staff, but the recurring false claims are infuriating.

I placed order JD[redacted][redacted] on the Kiko website on April 11, with the delivery expected by April 18. However, as of April 30, I have not received the package. Yodel is the delivery service used, and despite attempting to contact their customer service via online chat, I found them unhelpful. According to the tracking information, the delivery was reportedly attempted four times, with the driver unable to access the location. I waited outside my building yesterday as I suspected the driver was having trouble gaining access, based on his tracking location. However, the driver did not show up, and the status was updated to once again state "could not access location," indicating incorrect information being provided about the delivery attempts.

Hello, I am reaching out regarding tracking number JJD[redacted][redacted]. Upon checking the tracking site, the information displayed indicates that there is a delay with the delivery of my parcel. I have attempted to contact customer service but have been unable to connect with a representative, only to be directed back to the sender. Unfortunately, even the sender in Hong Kong is unable to provide further insight into the issue. This lack of communication and transparency is quite frustrating, as it leaves me uncertain about the status of my delivery. I kindly request clarification on the specific problem with my parcel and whether it will still be delivered or needs to be returned. It is essential for customers to have clear and accessible information to instill confidence in your services. Your prompt attention to this matter would be greatly appreciated.

I have encountered issues twice now where the delivery driver claims they couldn't deliver my package, even though I was home both times. It seems like they may have the wrong address. I have tried to reach customer support multiple times without success. The automated system keeps directing me to redial their new number, even when I call the number it tells me to. Additionally, the parcel tracking system is adding an extra character to the tracking number. When I request a re-delivery, I am told I can't change the date until a delivery attempt has been made. It's been frustrating trying to resolve this.

Hello, I am attempting to locate my parcel with frustration due to the lack of communication options. On Saturday, the driver mentioned having difficulty finding my residence. Today, the website states my delivery is out for today with instructions to contact or text Harry. However, upon contacting Harry, he mentioned being a full-time student and only working for Yodel on Saturdays, clarifying that a different driver has my package. I have provided Harry with directions to my house via text and left a note on the door for alternate delivery options. The tracking number for my parcel is JJD[redacted][redacted]. I am eager to receive my package promptly rather than waiting for a refund with potential additional fees in 30 days from the seller. Waiting at home all week for the delivery is not convenient. Kindly, investigate this matter promptly for a resolution. Thank you, Ian M.

Hello, I am inquiring about the redelivery of my package. The tracking information indicates that it is with a driver named Harry for delivery today. However, when I contacted Harry, he informed me that he only works on Saturdays and has passed the package to another driver. As a result, I am unable to obtain details regarding the current whereabouts of my package or the new delivery schedule. I kindly request your assistance with this matter. You can reach me at [redacted]0 or [redacted]8. The Yodel tracking number is JJD[redacted][redacted]. The delivery address is Stables Flat, Hinton Saint Mary, Sturminster Newton Dorset DT10 1NA. In case I am not available at home, please consider leaving the package with my neighbors or on the doorstep in the brown food bin, as the address is quite secure. The location can be identified by its proximity to the Church, on the left after passing through an old wooden gate. Best regards, Ian MacAdam.

I received an email notification to collect my package from the local Yodel depot, but I am facing issues accessing the website or reaching out for assistance. The Yodel website is indicating a delay and instructing me to pick up the item from the local depot since May 3rd. Can someone provide guidance on where I can collect it? The reference number is JD[redacted][redacted]. The address for the delivery is Skin Squared Beauty at Whiteley Shopping Centre, Whiteley Fareham PO15 7DP. Thank you, Paula M.

I missed the delivery of my parcel and tried to rearrange it for Tuesday using the card reference number given. Despite being at home all day on the arranged date, the delivery did not happen. Tracking online still showed the old delivery date, causing confusion. The online chat service was not helpful; the agents couldn't locate my parcel or provide a new delivery date. They even suggested contacting the retailer for a refund, which I did not want. When I inquired about the complaints policy, the conversation was abruptly ended. The lack of information and communication from Yodel is frustrating, and I'm unsure when I will receive my parcel. I have unsuccessfully tried multiple phone numbers and need clarity to avoid taking more time off work unnecessarily.

After contacting the mobile number I was provided, they have no information on the parcel, despite it not being delivered. I tried reaching out to Yodel but was unable to get through, and unfortunately, I no longer have the tracking number, only the mobile number given to me. I am frustrated by this situation. Can't they simply ask the delivery person for my address and locate the parcel? Even without the tracking number, they should still be able to track it. This is the second time I have faced issues with Yodel. The first package I received a month ago came in a torn envelope and damaged box, and the driver had already left before I noticed the damage. M. Hardy

I recently placed an order on Amazon using my home address for delivery. However, Yodel claimed they attempted delivery but left no information for a redelivery. After contacting the seller to redirect the package to my work address with a reception, I was informed it was arranged. Sadly, no package arrived, and tracking was unavailable. The seller mentioned a failed delivery attempt by Yodel, which I find dubious. This is not the first time I've faced issues with Yodel drivers failing to reach my address. After recurrent problems with the delivery service not making efforts or providing assistance, I've decided to avoid retailers that use Yodel altogether. The lack of effort in delivering packages and the difficulties in reordering or retrieving them from the depot have made me lose faith in Yodel's reliability and customer service. Attempts to seek help through online chat have also been unsuccessful, leaving me frustrated and with no resolution in sight.

Subject: Complaint Regarding Yodel Delivery Service Dear Customer Service, I am writing to express my dissatisfaction with the recent service provided by Yodel. On Saturday, May 25, a package was scheduled for delivery to my address; however, due to an incomplete address provided by the sender, the delivery was unsuccessful. After contacting customer service on Wednesday, May 29, I provided the necessary address details. I was assured that my package would be delivered urgently by Thursday, May 30. Despite this assurance, it was revealed on Thursday that the package had been misplaced at the depot. I was informed it would be delivered by Friday, May 31, at the latest. Unfortunately, as of this morning, the package has yet to be located by the depot, and contact with the depot has proven fruitless. This level of service is unacceptable for a courier company. I urge you to provide me with a genuine update as soon as possible, as I have received conflicting information repeatedly. Sincerely, Harpreet Chattha

I recently got an email from Yodel informing me that my order was delivered through the letterbox, even though I was at home the whole day and did not receive a knock or any package. I tried reaching out to the driver, Bradley, by phone and text, but he ignored and canceled my calls and mentioned he doesn't know the whereabouts of my item and stopped responding. This is frustrating because I have paid for both the item and delivery, yet I have not received either.

The tracking information indicates that the parcel has been marked as delivered, but I have not yet received it. I have checked with my neighbors, but no one seems to have it. I live in a secure block of flats, and no card was left, nor was anything placed in my mailbox as the parcel was too large. I need to know where the item was left as I intend to deny receipt, and I will also need a letter from eBay confirming the delivery issue for a refund from the eBay seller. Thank you. Tracking number: JJD[redacted][redacted]. Location: CM133FH.

I was expecting a parcel, but it never arrived. According to the tracking site, the delivery was attempted three times with a supposed delivery card left. I checked everywhere, but there was no card left at my address. Now, I've been instructed to go to a depot 50 miles away to pick up the parcel, or it will be sent back. This situation has left me feeling disappointed, upset, and let down. Despite the error being on the driver's end for not delivering to the correct address, I am still required to make the lengthy journey to collect it. I've tried reaching out through phone and live chat, but so far, no resolution. In the past, deliveries have been made correctly to my location, so I'm puzzled as to why this one cannot be. I hope for a better solution, maybe a confirmation that it will be delivered to me. Thank you for your attention. - A. R.

I reached out to your customer service earlier this week regarding my delivery sent to the wrong address, which was confirmed by one of your operators. Please track my order using this code: JD[redacted][redacted]. Despite my efforts to contact the neighbor at No. 9 and leaving a note, I received no response. It appears that the incorrect address where my parcel was mistakenly delivered is unoccupied. This mix-up was caused by Yodel's incompetent delivery service, resulting in the loss of my package and the inconvenience of rectifying the situation. I have made several calls, endured long wait times, and had to inquire multiple times before receiving any updates on my delivery status. I expect a satisfactory resolution to this matter, including compensation for the lost order, the numerous calls made, and the stress endured. I look forward to your prompt response, or I will escalate this matter to the Consumers Ombudsman. Sincerely, D. Hart

Subject: Assistance Needed with Misdelivered Package Hello, I am seeking assistance regarding a misdelivered package issue. My parcel was sent to the wrong address and I am in urgent need of having it returned to the sender or forwarded to me. Despite contacting Raymond Kamstra at Post NL customer service and speaking with Loreza and Keith at Yodel Mailing, I am still facing difficulties in locating my package and identifying its current whereabouts. The package holds significant sentimental value as it contains old irreplaceable books belonging to a friend. The online tracking status indicates 'delivered,' which is inaccurate as the package has not reached its intended destination nor returned to the sender. I am experiencing challenges as no company is taking responsibility for locating the package or providing contact information for the depot, prompting me to escalate this matter further. The correct sender details are as follows: Best Western Plaza Hotel, Mandelplein 1, 1314CG, Almere, Netherlands Regrettably, Post NL dispatched the package to an incorrect address instead of my correct home address, stated below: Morgan-Hayley Bell 57 Pitfold Road Lee London SE12 9JB Upon checking the online tracking, it was evident that the package was erroneously sent to 'Morgan-Hayley Bell, 57 Hopton Street, London, SE1 9JB,' a completely erroneous address. Loreza and Keith from Yodel informed me that the package is currently held at the following depot: Post NL Pakketten Benelux Central Sort Centre Owen Road Willenhall West Midlands WV13 2PZ United Kingdom Based on my understanding, my parcel is being retained at this West Midlands depot in the UK. Unfortunately, I have been unable to locate a contact number for the depot. Therefore, I kindly request your assistance in contacting the depot and facilitating the return of the package to either the sender or myself. The Post NL tracking number is 3SKAAG[redacted], and the Yodel tracking number is JJD[redacted][redacted]. Your prompt intervention in resolving this matter is greatly appreciated. It is imperative that the package is successfully located and returned to me, as its contents hold substantial value. I eagerly await your swift response, providing an update on the package's status and estimated delivery timeframe. Your cooperation in addressing this issue is crucial, as the current lack of clarity from both Post NL and Yodel is exacerbating the situation. I anticipate your assistance and appreciate your attention to this matter. Thank you for your anticipated support. Sincerely, Morgan Bell [redacted]

Hello, I recently received an email stating that Yodel attempted to deliver a package from your company. Due to caring for my mother during her chemotherapy treatment, I missed the delivery. Upon tracking the package with the reference number JD[redacted][redacted], the results indicated that it was delivered. This situation is concerning, and I need clarification on whether the reference number is incorrect, if the driver delivered it to the wrong address or a neighbor, or if it's a clerical error. I would appreciate knowing where the package was left to address any potential issues promptly. Please respond quickly as I am anxious to resolve this matter. Thank you.

Ref: JD[redacted][redacted] Hello, I am reaching out regarding a recent delivery issue. Due to unforeseen circumstances, I was unable to receive the parcel on the first attempt. Upon reading an email indicating that the item has been delivered, I am experiencing anxiety as I have been away caring for my mother during her chemotherapy treatments. I kindly request assistance in verifying the delivery details, as I am unsure if it was a clerical mistake, misdelivery, or left with a neighbor. Could you please contact the driver to confirm where and when the parcel was delivered, and who signed for it? I reside at: 0/1 [redacted] Croftfoot Drive Castlemilk Glasgow G45 0BL For now, I can only receive incoming calls on [redacted]. I appreciate your prompt attention to this matter, as the uncertainty is causing me significant stress. Thank you for your assistance. R. Caird