Yahoo Customer Service Issues

I am having trouble accessing my Facebook account. I created a new password and uploaded my ID for security verification. I also verified five friends by picking their photos correctly, but I am still unable to access my account. I have been waiting for an email from Facebook for a week now to review my additional identification, but I have not received any communication. I am unsure of what steps to take next since I have already completed all the requirements requested by Facebook. I am considering reaching out to my email provider to see if they can assist me in gaining access, as that is another option available.

My sister used to have a Yahoo account under the email [redacted] but forgot the password. After getting a new phone, she no longer remembers the Yahoo email details. She still remains logged into my iPhone, which I need to use now. I simply want access to remove my iPhone from her iCloud account and am not concerned about accessing her email or account. I do have the purchase receipt for the iPhone if it's needed for any verification purposes.

Hello, I would like to bring up the topic of ads on Yahoo Mail again. I believe that Yahoo Mail should consider removing the ads as they can be quite bothersome and seem unnecessary for a free service. I had hoped to provide this feedback directly on the site but hesitated as they requested my email address, which I prefer not to disclose even if it's required. My intention was solely to share my concern on the forums without needing a response directly from them. Thank you. Regards, Carol B.

I recently got a new phone and am struggling to access my Yahoo account because I forgot my password. Unfortunately, I no longer work at Pruitt, and the Hotmail account linked to my Yahoo was incorrectly entered as w*****[redacted] instead of [redacted] Since I never listed a phone number, I can't reset my password or receive an email for verification. I prefer not to create a new account. Please send any necessary emails to my wife at [redacted], as this is the only alternative email that I can access. I still have access to my old phone where I can view my emails but can't take any further actions.

I recently received a fraudulent email using my personal password. The sender claimed to have access to my computer and demanded €[redacted] in cryptocurrency to avoid taking it over. Although I know this is a hoax, I am concerned about how they obtained my unique password associated with my AOL account. I have since changed my password, but I am worried about the security of my new password.

In the last two weeks, emails from our daughter have mistakenly landed in the spam folder twice. Despite unmarking the emails as spam once, the issue recurred over the weekend. This is particularly distressing as I am recovering from brain surgery, and clear communication with my family is crucial. We urgently need to ensure that this error does not repeat, especially since I have upcoming surgery. Our daughter's email is [redacted]

My email lists are sending messages to deleted addresses and contacts who opted out of receiving emails are still being contacted. Even though I removed addresses from the address book and lists, they still appear when I send new emails. Recently, the address book updated to an inconvenient version where contacts are sorted by first name alphabetically, making it hard to navigate. The address book seems to be pulling in names from my inbox, which I did not add. I need to trust that only contacts I manually input are stored in the address book and that removed contacts are not contacted.

Dear Sir, My name is Mr. Abdul Elemam, and I reside in Libya. I am encountering difficulties accessing my account due to security concerns. Despite numerous attempts, I have been unsuccessful in reaching customer service via phone. I humbly request your assistance in regaining access to my account. Unfortunately, I am struggling to recall some information as I was involved in an accident that affected my memory of the security questions. Your help in restoring my account would be greatly appreciated. Regards

Several years ago, my important email account, [redacted], was hacked, and I have been unable to access it since. This account holds crucial school documents and information that I cannot find elsewhere. I used it for everything for over a decade until the password was suddenly changed. Initially, I managed to log in through a prepaid phone, but shortly after, I lost access entirely. The listed access phone number now has a different country code, obstructed by stars. I considered reaching out via text to regain access but have been unsuccessful in answering security questions or recovering the account through traditional methods. Despite having ample proof of ownership, such as my Texas driver's license and birth certificate, I have been advised by Yahoo to delete the account, which is impractical as I need the emails stored within. I have invested countless hours researching solutions without success. I am at a loss and seeking guidance on how to resolve this issue.

I recently received this message from Yahoo Customer Care regarding my case number [redacted]0. I sent a request on September 30th and have not received any responses from Yahoo since. The email states that my case has been closed because there has been no response for over 5 days since their last email. However, the time frame indicated is inaccurate as it has only been one day from September 30th to October 1st. This automated closure is incorrect. Email from Yahoo Customer Care: Hello, Thank you for reaching out to Yahoo Customer Care. This is an automated response for case number [redacted]0. Your case has been closed due to no response received in over 5 days since our last email. If you have feedback or if your issue has been resolved, please let us know by replying to the survey email. If you have a new concern or if your previous issue remains unresolved, please submit a new help request on help.yahoo.com, and we will assist you promptly. Thank you, The Yahoo Customer Care Team

I am unable to access my important email sent to my Yahoo account ([redacted]). The recovery emails linked to the account, my school and university emails, are over 10 and 7 years old and inactive. Despite contacting my university and school for assistance, they were unable to help. My mobile number is unrecognized, and I have forgotten my password. I have reached out to three helplines, but have not received a response, and the line I called is now unavailable. Your help in recovering access to my Yahoo account would be greatly appreciated.

I accessed this email while in the Bahamas at [redacted] with the phone number +[redacted]5. I moved back to Nigeria in November [redacted]. Unfortunately, I forgot my password. Despite trying all my old passwords, none seem to be working. I attempted to reset my password, but the verification code was sent to my old Bahamas phone number, which I no longer have. Additionally, I am unable to access my alternate email, [redacted] I have been struggling with this issue for quite some time now and would greatly appreciate any assistance.

Hello, I am reaching out for help with my Yahoo email address, [redacted] There is an unfamiliar number appearing on my profile, [redacted], under my email address on all the emails I send. This concerns me as this email is private, and the number shown is not my home or mobile number. My recovery number, [redacted], is registered with my account, not [redacted], which is my work number at my current job. I did not add this work number to my Yahoo account. I kindly request Yahoo Mail to rectify this issue as I prefer my personal email to not be linked to my work number or workplace. I would appreciate an explanation for this issue. Thank you, Danielle

Hi, I wanted to acknowledge your recent email regarding the resolution of the Yahoo Mail ads issue. Firstly, I appreciate your efforts to address the problem with the ads. Secondly, I understand your repeated inquiries about the status of the issue; it shows your commitment to resolving it. I find it unreasonable that email clients rely on advertising for revenue which can be bothersome. Eliminating ads from email services would greatly enhance user experience and reduce frustrations. Thank you. Best regards, Carol B.

Hello, I recently received your email and appreciate your interest in addressing my issue. Unfortunately, the problem has not been resolved yet. After visiting the Yahoo forum and reading other users' complaints about the annoying ads, it appears that the Yahoo Mail team is not taking action to remove them despite user feedback. I want to thank you for your willingness to assist, but it seems that the situation remains unchanged. Your efforts are valued, even though they may not lead to a resolution. Thank you, Carol B.

Hello, I received an email from Yahoo, but I'm not sure if it’s legitimate. I doubt its authenticity. Can someone confirm this for me quickly? Thank you. Sent from Yahoo Mail on Android ----- Forwarded Message ----- From: "Yahoo Mail !" To: Sent: Tue, Oct 1, [redacted] at 11:37 PM Subject: (REMINDER) Closure Of Your Account Has Been Processed Yahoo!MAIL Dear User, Your Mail version is outdated. Failure to Upgrade to the newest Yahoo Mail 8.1 now will lead to a permanent account closure. Yahoo may terminate services as per provision 18.3 of Terms and Conditions. CLICK HERE: UPGRADE NOW Thank you, Yahoo! Mail Team Please refrain from replying to this email. Mail sent here won't be answered. For assistance, log in to your email! website and choose the "Help" link on any page. Customer Service Email ID # [redacted]. c [redacted]!, Inc. All rights reserved Virus-free. This email has been checked for viruses by Avast antivirus software and is [redacted]% virus-free. Safe emailing | Avast

My adopted son, who has Down's syndrome, is locked out of his Yahoo account as he can't recall his password or the name of his first pet. I, Leissa George, acting as his conservator, am seeking help to access his account. His email is [redacted] We need assistance recovering his old password or changing it to view his IHSS hours.

I recently received an email from the Yahoo account team. Can someone confirm if this is legitimate? From: "YAH00!" <[redacted]> To: [redacted] Sent: Fri, Oct 4, [redacted] at 2:58 Subject: CLOSE Dear User, We will shut down and close your YAHOO account within 24 hours if you do not verify your account below. Please click OPEN and ensure you sign in again for verification to prevent the closure of your account. Incoming emails will be held in pending status until your account is verified. Thank you, Account team

I am facing a dilemma with accessing my Facebook account due to it being linked to an old Yahoo account from 12 years ago, along with a cell number that is no longer in use. The Facebook account has been hacked, and the recovery password is sent to the outdated Yahoo email. Unfortunately, I have forgotten the Yahoo account password and no longer have access to the associated cell number. In order to regain access to my Facebook account, I need help recovering my Yahoo account first. I appreciate any assistance you can provide in resolving this matter. Thank you. Best regards.

I'm having trouble accessing my old Yahoo email account, which is tied to my current Facebook. Since I no longer use this Yahoo account, I am unable to change my Facebook email and password without logging in. When I attempt to log in, it indicates an incorrect password. Resetting the password requires my old phone number, which I no longer use, and my outdated email address that I no longer have access to. I would appreciate any assistance you can provide.