Yahoo Customer Service Issues

I used my email account without issues until Tuesday. When I tried to log in, I was informed that my email was not recognized. Despite multiple attempts, I couldn't access my account, leading to a message advising me to try again in 12 hours. Even after waiting, the issue persisted. I suspect my account may have been deactivated, possibly due to my hacked Facebook account on December 18. I need access to my email to manage important bills. Please send any guidance to my daughter at the email provided below so she can assist me. Thank you.

I need assistance accessing my email account. The phone number linked to it is outdated. My new email address is [redacted] The email I am having trouble with is [redacted] I need the password reset and sent to my new email address, [redacted] I apologize for writing slowly as I rely on a translator for communication.

I am Amar Bouallouche, a retired professor from Camosun College in Victoria, BC, Canada. I recently discovered that my name was used in a tutorial on CourseHero without my consent. While CourseHero has addressed this with Google, the issue still persists on Yahoo. They suggested reaching out to you to resolve this "cache" issue. The content featuring my name on Yahoo includes a scenario about an ethical dilemma involving a 76-year-old politician named Amar Bouallouche. I kindly ask for your assistance in rectifying this situation as soon as possible. My name, Amar Bouallouche, is not as common as names like John Smith, making this error particularly impactful. Thank you for your attention to this matter. Wishing you a Happy New Year in [redacted]. Amar

I am trying to access my game account using an older email. I remember my password, but to log in, I need a verification code sent to my phone because of "unusual account activity." However, my phone number has changed, and I cannot receive the code. This situation is frustrating as I am unsure who has access to my account and what information they may have. The email associated with the account is [redacted]

I am unable to remove my @web.de recovery email, which was added 12 years ago, from my Yahoo account. The edit pencil icon is missing at the "Don't lose access to your account!" dialog for this email, although it is available for another email and my phone number. If possible, could you please remove the "@web.de" from my Yahoo account? I can confirm the removal as I still have access to my web.de email. Thank you for your support in advance.

I received an email about my overdue emgeestone.com account being suspended. I need to update my credit card information to avoid cancellation. The amount due is $9.95 for the service period from 12/01/[redacted] to 12/31/[redacted]. In the email, it provided instructions on how to update the payment information through the Invoices page. It also mentioned the consequences of not updating the payment method by 12/31/[redacted]. The email advised contacting my credit card issuer or PayPal if there are issues with payment authorization. It ended by providing a phone number for further assistance.

I previously thought I had successfully removed my Yahoo account for various reasons. However, upon attempting to rejoin Amazon after a prolonged absence, I discovered that my Amazon login was still linked to my Yahoo email address, [redacted] Amazon is currently not allowing me to change this association as long as my Yahoo email remains active, despite my prior request to have it permanently deleted from their system. Could you kindly assist me by permanently deleting my Yahoo account from your records? This action would enable me to sign up for Amazon and other platforms that mistakenly assume I am still using Yahoo. I appreciate your attention to this matter. Thank you. Sincerely, G.F.

I am experiencing difficulty with USA People Search. I have been attempting to have my personal information removed from their website for three weeks without success. Despite their assurances that the information would be removed within 72 hours, it remains visible after numerous requests. This issue has prompted me to file a formal complaint with the Better Business Bureau on 12/23/21. When I search for my name, the post "Details on Dyana J Mix Living in Anderson, CA" appears as the fourth listing, despite my efforts to follow their removal instructions. I am still awaiting resolution and hope for assistance. Thank you. -Dyana Mix

I received an email from Yahoo indicating that if I don’t verify my account, my account will be shut down. The email asks me to click on a link to access a new version for continuous Yahoo Services, like Mail, Calendar, and Contact. I am concerned about the authenticity of this email. Can someone confirm if this email is legitimate or a scam? I copied the email exactly as received. Thank you.

I've had my BellSouth email since I was 11 and cannot recall the answers to my security questions from 10 years ago. When attempting to log in, I received a message stating there have been too many login attempts and to try again later or reset my password. Even though I only tried once, I suspect someone else may be trying to access my account, causing it to be locked. Due to not remembering the security questions, I am unable to reset my password. I am still logged into my account on my mobile email app, and if I could speak to a real person from Yahoo, I could email them from there to verify my ownership. Unfortunately, they require a subscription fee to contact them, which I cannot afford as a college student. This email is connected to almost every service I use, and I am at a loss for what to do.

I noticed that all my photos from [redacted] disappeared from my Yahoo Mail Photos folder two days ago. Despite contacting support through two chats and a phone call, I have been unable to retrieve them. One chat agent even mentioned that the Photos feature might be phased out, but this contradicts Yahoo's promotional information. I simply want my photos back in one easily accessible place as before. I felt frustrated speaking to the support team as they seemed unaware of the issue. Requesting to speak to a supervisor was not successful, and I am unsure if there is a specific setting causing this problem. I prefer not to manually download photos from saved emails and would like a resolution from a knowledgeable Yahoo representative.

I already have my main email for years. Recently, I signed up for an additional email address. I used the new email address [redacted] and set a new password. After that, a window asked me to verify missing digits on a phone number I don't recognize. I clicked "I do not recognize the number" and now I can't access my new account. Could you please help me log in? Thank you.

I used my Yahoo email as a recovery option for my Google account, but my Yahoo email got deleted. As a result, I couldn't access my Google account due to verification issues. I realized too late that I could have used the recovery feature in Yahoo to regain access. I am requesting to have the Yahoo email removed from my Google account to resolve this issue. My Google email is [redacted], and the deleted recovery Yahoo email is [redacted] Any assistance with this matter would be greatly appreciated. Thank you.

My yahoo email inbox is disabled for incoming mail since 12/24/21. I have reset my password and signed out of all devices, but I'm still unable to receive emails. It seems to be related to a phishing email I received asking for a "security update." I received two of these emails that appeared legitimate with your logo and links. When I try to send an email to my yahoo address, it bounces back with an error stating that the address couldn't be found. The strange part is that it mentions a Gmail address with a slight modification. I'm confused about what is happening and why I need to subscribe to a paid service for assistance with this potential security issue.

Dear YAHOO Support Team, I am reaching out to seek assistance with setting up my HTC email account using YAHOO server via IMAP on my HTC U11 cell phone. While the incoming server settings were successful, I have encountered issues with the outgoing server settings despite trying various port numbers ([redacted], [redacted], 25, [redacted]) for SMTP. Please, I urgently require technical support to resolve this matter. For reference, my cell phone details are as follows: - Model: HTC U11, 2PZC300 U-3u - IMEI: [redacted][redacted] - OS: Android 9 - Device Serial Number: FA[redacted] I purchased my HTC cell phone from Iran, where there are no official representatives or repair services due to sanctions. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

Recently, I've been experiencing issues when forwarding emails from my work account to my Yahoo email. The messages are being blocked due to privacy concerns, and I'm unable to determine a solution. Despite my work IT team suggesting the problem lies with Yahoo, I haven't made any changes. The error message states that my emails may not meet certain permissions or security criteria, causing delivery failures. Here is the diagnostic information provided for reference.

I believe my phone number might be incorrect as I'm unable to receive the text code to reset my password. When I tried to change my password, I filled in the necessary details, but I never got the text code. I had other people send me texts, and theirs came through. I suspect there might be an issue with my phone number. The correct number is [redacted]. Please give me a call as I'm currently unable to access my emails.

Please address the issue with the spam filter. Legitimate emails are being marked as spam despite being repeatedly flagged as "Not Spam." This problem persists, causing valid messages to go unnoticed while junk emails pass through. It is an ongoing concern that needs to be resolved. Thank you for your attention to this matter.

Dear Team, I would like to report that my Yahoo account [redacted] has been hacked and stolen. I am unable to access it anymore. Please delete my Yahoo account as soon as possible. Thank you. The account was created under the name: Borco Bojadziev 09/11/[redacted] [redacted] Access email: [redacted] Access phone: [redacted]4 Both accesses have been changed. I was unable to salvage my email, so please delete it as soon as possible. I kindly request confirmation once the issue has been resolved to prevent any important information from being sent to it. I attempted to do it myself but was too late as they were faster in taking over the account. If you need a photo ID, I can provide one. Please remove my assumed email address [redacted] as soon as possible. The individuals who took it over have already changed the access. Best regards, BB

My Facebook account appears to have been hacked. The hacker has taken control of my FB page, which is linked to my Yahoo account. They have also changed the linked Yahoo email address. I have been trying to reset my password, but have been unsuccessful due to the hacker's interference. I am stuck in a loop and unable to change the password because the email address has been altered. Unfortunately, I do not have the password to receive the verification code. I urgently need assistance to reset my Yahoo account password to prevent the hacker from accessing my account.