Yahoo Customer Service Issues

Subject: Assistance Needed with Password Reset for Email Account I am seeking help on behalf of a senior lady, initials M, who is struggling to remember her password for her email account [redacted] She has not accessed this account via computer for approximately a year but continues to receive emails on her mobile phone. Unfortunately, there is neither a recovery email nor phone number associated with the account. Despite our attempts to utilize online support, we have been unsuccessful and subsequently locked out for a 12-hour security period. As her concerned neighbor, I am eager to assist her in regaining access to her computer email in order to view past messages. Any guidance or direction on how to navigate the password reset process would be greatly appreciated.

Hello, I'm having trouble accessing my Yahoo account through my mobile phone directly. I've been using my computer, but the security checks are time-consuming. I lost my password and don't have access to my previous phone number or security questions. I only have my date of birth and a previous address. I thought I found my password today, but it's not working. Is there a way to get a new password to regain access to my account?

Hello, I'm experiencing trouble signing in to my Yahoo email account ([redacted]). Although I input the correct password, it requires further verification which is sent to an old email I no longer have access to. Alternatively, they attempt to send it to my phone but I do not receive anything. This has been going on for a few days now, and I am unable to access my email. I seek assistance in signing in as I have both the email and password information, and once logged in, I can update the validation methods.

I've been attempting to access my account, which has been open on my computer for months without any problems. Unfortunately, I am currently unable to log in because the phone I'm using isn't linked to my email and I can't recall the password, which is a common issue for me. This situation is preventing me from reaching important emails and the website's support process seems to be leading me in circles without resolving the problem. I've been frustrated and unable to gain access for several days now. I would greatly appreciate assistance in resolving this matter promptly.

I am having trouble with the Yahoo website. After stating it will send a verification code to a number I don't have, it says it can't recover my account online and prompts me to start over. I've had this email address for years and never faced this problem. This situation is frustrating, and I just want to update my old email address with my new number.

If I wanted to watch ads, I'd watch TV instead of using the internet. Yahoo has always been a secondary email to Gmail, no matter what. There are plenty of free email options available, so it's not a big deal. Waiting 15 seconds for "basic email" is a joke. People use ad-block for a reason - to block ads. Do you really think you can impose unwanted things on people? Good luck with that.

I have a Rivals (Ole Miss) subscription that I am unable to access because the email I initially used is no longer valid. I find it unreasonable that they require confirmation via that email address. The monthly fee is charged to my credit card. My username on the Ole Miss site is Oldgrayheadedreb. Thank you, George J. Blackwell Jr. [redacted] Kathy Rd. Collinsville, MS [redacted]

Hi, I am having trouble accessing my Yahoo mail. When trying to log in, I received a message saying my password was incorrect. I always stay signed in on my iPhone app, so this was unexpected. I tried using the "forgot password" feature, but it keeps showing an error message asking me to try again later. I also attempted to log in using my mobile number, however, it is telling me that my number is incorrect. Creating a new account would be very inconvenient for me as I have numerous essential emails and confidential information stored in my current account.

Der Yahoo Mail-Dienst funktioniert seit Tagen nicht richtig – ich kann kaum noch Emails öffnen und beim Versenden erhalte ich Fehlermeldungen. Obwohl meine Internetverbindung stark ist, tritt das Problem weiterhin auf. Wir haben versucht, Yahoo zu aktualisieren und sogar neu zu installieren, doch ohne Erfolg. Bitte beheben Sie dieses Problem bis spätestens zum 13.12.[redacted], ansonsten werden wir uns nach einem anderen Email-Anbieter umsehen. Mit freundlichen Grüßen, Fam. K. Gütter

Sehr geehrte Damen und Herren, ich habe eine Frage bezüglich meines anderen Yahoo Kontos, ([redacted]). Seit einigen Wochen kann ich nicht mehr darauf zugreifen, da weder die hinterlegte Handynummer [redacted]8 noch die Adresse [redacted] funktionieren. Daher kann ich mich nicht anmelden und würde gerne wissen, warum das so ist. Ist es möglich, meine Handynummer zu ändern, um wieder auf mein Konto zugreifen zu können? Mit freundlichen Grüßen, Marco Frenzel

I suspect my Yahoo email account and name are being used by someone else. My email is [redacted], and I am Gary Bartlett. I recently received an email from Lowe's thanking me for contacting them, which I didn't do. Additionally, my credit card information has been compromised through this email account. I have changed the password multiple times but need assistance. Please respond to me at [redacted] to confirm if someone else is accessing my email. Thank you.

Dear Team, I am unable to locate a solution to my issue in the help center. My account has been compromised, and I have followed all their recommendations, including removing unauthorized mailboxes. However, replies to my emails will still go to [redacted] Despite numerous attempts through the help center, I have been unsuccessful in resolving this issue. If this matter cannot be addressed, I may have to discontinue my Yahoo account, which would be regrettable. Sincerely, Petra Sadki

I am having trouble accessing my Yahoo account. Despite trying multiple devices, my password is always rejected even though I haven't changed it. I suspect my account may have been hacked without my knowledge. I have reached out for help on Twitter, but with no success. I have sensitive information linked to this account and cannot afford to lose access. Yahoo's lack of support has left me frustrated and on my own to resolve this issue. My email is [redacted] I urgently need assistance with this matter. Thank you.

Hello support team, I am reaching out because my mobile phone was stolen last night, and now I am unable to access my Yahoo email account. The two-factor authentication key is sent to my stolen phone number, and the alternate email option is not working either. I am worried I may never be able to access my account again as it contains a lot of personal and confidential information. Your assistance is greatly appreciated. Thank you, Virginie

Hello, In Dubai in [redacted], during February, March, or April, I created a Yahoo email account. Unfortunately, I have forgotten the password and email address associated with it. There are important documents and pictures stored in that email that I need access to. I currently reside in Hungary and would greatly appreciate any assistance in recovering this email account. Thank you, Dakroub Khalil Kamal

Hello, I am Charles opuene, and I am experiencing difficulty accessing my Yahoo account, [redacted] I have not used the account for an extended period, and the phone number linked to it is no longer in use. This account is crucial as it contains important documents. How can I regain access to my Yahoo account using my new phone number, [redacted]8? I would greatly appreciate it if this technical issue could be resolved. Thank you. Sincerely, Charles Opuene, [redacted]8.

I participate in the Yahoo Pro Pick'em game with my private group, the "Zoners." I have encountered an issue with the game's deadline structure. The deadline for Thursday night games also applies to Sunday and Monday games, preventing me from making picks for those days if I miss the initial deadline. Once the Thursday night deadline passes, I am unable to edit my picks. This appears to be a flaw in the game's coding. I suggest implementing separate deadlines for Sunday and Monday games. The ability to edit picks until one hour before the Sunday games start would greatly improve the experience. I recommend creating a private group to test these issues firsthand. Missing the Thursday deadline has negatively impacted my standings, as I cannot make picks for the upcoming games. I hope this feedback can be addressed to enhance the game for all participants. Thank you.

When I try to open my bank account, Yahoo displays commercial ads that take over my PC screen, disconnecting me from my bank. The ads start as a quarter of the page and then expand to a full-page, making it difficult for me to access my account securely. This issue with Yahoo ads not only disrupts my experience but also raises concerns about potential hackers accessing my account during login. Furthermore, the repetitive nature of these ads, hundreds of them, is frustrating and overwhelming. As an 83-year-old disabled veteran relying on my social security, it is essential for me to have uninterrupted access to my bank account without these intrusive ads. I urge Yahoo to reconsider the number and intrusiveness of their ads to ensure a safer and more user-friendly browsing experience for all customers.

I can't access my Yahoo account with the email address [redacted] When I try to reset the password, it asks me to use another email address that I don't recall creating. I believe I can verify my identity by providing some old passwords and information on where the account was created. My current email is [redacted] Thank you, Robert.

Hello Team Yahoo, I am a frequent user of Yahoo and its products, and have been pleased with the service I've received thus far. I primarily use the mail service, but recently I have encountered a technical problem where images are no longer loading when I open my emails, even though they used to work perfectly in the past. I'm not sure why this issue is occurring. I've noticed it for the past couple of weeks but haven't had any success in resolving it myself, so I am reaching out to you to determine the root cause. Thank you, Anoop