Xfinity Customer Service Issues

On December 1st, I set up a payment plan to pay $[redacted].74 on December 13 when I receive my payment. Despite confirming this on the 5th to prevent a disconnection on the 6th, I was still disconnected. As my daughter needs the internet for homeschooling, I attempted to adjust the payment date online but was unable to select the 13th. After speaking with a representative, they informed me that the system processed the payment for the 7th. I have been trying to resolve this issue since the 1st, and I urgently need the service restored for my daughter's schooling. I pay $[redacted] monthly for internet and $[redacted] for cellphone service. Please resolve this issue promptly.

I recently switched iPhones with my neighbor - trading my iPhone 8 for her iPhone 7. We visited the store where they swapped our SIM cards. However, upon returning home, the iPhone 8 was unable to make or receive calls, and the iPhone 7 required a password to make calls which led to the voicemail. Despite the icons switching correctly with the SIM card change, the phone numbers did not work. After a 3 hours and 45 minutes call with tech support, we removed and switched the SIM cards multiple times, but the issue persisted. Our request to speak with a supervisor ended in a 15-minute wait followed by a disconnection. The store mentioned special deals for existing customers, but they were only for new customers. Feeling dissatisfied after being an xfinity customer for 4 years, I am considering looking for alternative service providers unless this issue is resolved promptly.

I am seeking updated pricing for Xfinity Internet-only services starting January [redacted]. According to the Xfinity website, my current agreement is scheduled to end in January [redacted]. However, after speaking with a representative at their 1-[redacted] number, I was informed that my agreement actually expires in January [redacted] and that I need to enroll in AutoPay. Due to uncertainty about my future bills and concerns over difficulties in canceling AutoPay, I have not signed up. I am looking to clarify when my Xfinity service rates will be changing and by how much, to determine whether to continue with their services. Thank you for any assistance you can offer.

We got a new remote for our TV since the original one got wet. Even though we paired it as per the instructions, the new remote doesn't control the TV's power or volume. We've attempted to fix this for three days with no success. The cable box we have doesn't match the ones shown in the manual or the box we have for our other TV, which was set up by a Comcast technician a few years back. Any advice on what we can do to resolve this issue?

Hello! I wanted to share that I relocated from [redacted] Church Street to [redacted] Orange Street in New Haven, CT. I brought my Xfinity equipment along and a representative assisted me in closing my old account and setting up a new one. Nevertheless, I was disconcerted to receive a bill dated 01/08 for my previous address on 12/15, the day of my move, and then another bill for the new address dated 01/03. It appears to be an error as I should not be charged twice for the same service after closing the previous account. I would appreciate any assistance in resolving this matter. Thank you!

I am closing on my new home in three weeks near St. Charles, Illinois. I would like to have landline phone connections, internet, and cable TV installed, preferably through hard lines. There is an older junction box labeled AT&T and U-verse on the house, with one active phone line and cable service currently running on it. I'm looking to schedule new services and wondering if there is a local office nearby where I can discuss my options in person.

I'm not sure why my automatic payment for my Xfinity account at [redacted] Canyon 4 Road, Rio Nido, CA [redacted] and [redacted] Canyon 4 Road, Rio Nido, CA [redacted] has been canceled. I've attempted to pay the bill online with no success and contacting via phone seems impossible. The account is overdue, and I am eager to make the payment, but I am struggling to find a way to do so. What would you recommend?

I recently had a router installed at Sonoma Corgir in Sonoma, where my cable is covered by the building. I was under the impression that I only needed to pay for the monthly router rental. My bill showed a charge of $55.43 on 11/13, and I am unsure about the charge on 12/11. Additionally, I was informed that starting in January, the cost would be $50.26 per month, which has left me confused. On top of this, Xfinity was supposed to work on the lines on 11/21, with completion announced yesterday. However, since 9:00 this morning, I have had no internet connection. I would appreciate any assistance with these matters. Thank you.

My TV service stopped working on December 22, [redacted]. A technician came on December 27, [redacted], and informed me that the ports outside needed replacing. Another technician returned to address the outside issue, but now I am without TV, internet, and phone service. After contacting Xfinity, I was advised that a maintenance person would come today. However, upon inquiring this morning for a scheduled time, I was informed it might be tomorrow instead. I rescheduled a doctor's appointment to accommodate their visit today, so the prolonged disruption is frustrating.

Hello, I signed up for a new service yesterday and was told my equipment would arrive between 12-5 today. Unfortunately, it has not been delivered yet. I would like to resolve this by arranging to pick up the equipment from the store. As a remote worker, I cannot afford any more offline time. I received a text message saying the equipment has been shipped, but the tracking information only shows that a label was created with no further updates.

I enrolled in the ACP program over a year ago, but encountered issues when the service was transferred to a different phone number in July, unbeknownst to me. After reaching out recently to address the problem, I was assured that the outstanding bill would be waived due to the confusion. However, my service has now been disconnected again. I am unable to pay the $87 bill, which is why I joined Internet Essentials and signed up for the ACP in the first place. Please assist me in resolving this matter. You can reach me at [redacted]. Thank you.

I contacted Xfinity customer service regarding viewing my emails through the Xfinity app. A representative changed my email address by adding a dot after my name, resulting in the loss of all stored emails and inability to send or receive messages. My original email was [redacted], and it was changed to [redacted] The lost emails are crucial for my personal and business life, causing significant financial hardships. I have requested assistance from customer service and have been given reference number IH[redacted]84 with a promised callback in 24-72 hours. I urgently need to recover my emails to resume normal operations.

I need to speak with a representative to discuss reducing my monthly fees or canceling my current service. I have an outdated Triple Play package that includes Cable, Landline at [redacted], and Internet. Additionally, I have Xfinity for my mobile phone at [redacted] but am not receiving any discounts for this fourth service. Before I can update my credit card information, I must address these concerns with a representative. I've been a loyal Comcast/Xfinity customer for over 30 years. However, it seems my tenure holds little weight when faced with limited service options. As a 70-year-old retiree on a fixed income, I find your pricing exorbitant. I am being billed for outdated devices that haven't functioned in years. Despite numerous attempts, I've been unable to reach a live representative for assistance. My old router requires a wired connection to one TV as the wireless connection is unreliable. The two adapters for other TVs have been unused for years as I live alone. The landline also has issues, but I need to speak with a representative to explore solutions and associated costs. Currently, I am waiting for a return call while in the callback queue.

On February 1st, a technician named Walter from Xfinity came to my house to install a new cable box. During the installation, something happened to my Smart Toshiba TV, and it stopped working, with no picture appearing. Walter mentioned that the TV was broken, and when he contacted his supervisor, Alec, also known as "Alexie," I did not receive any response back after reaching out. Being a senior citizen with physical disabilities, I was upset and even started crying. Walter recommended looking for a replacement TV and helped me find a 65" Phillips model at Walmart, mistaking it for my Toshiba 50". However, the new TV is too large for my wall, and I need to return it. Unfortunately, Walmart does not offer a pickup service, and as a senior with health issues, it is challenging for me to do so. To add to my frustration, Brenda Roberson from the Director of Damage Claims denied my claim in a cold and unsympathetic manner. Having been a loyal customer of Comcast-Xfinity for over 20 years, I am disheartened by the lack of support and understanding in this situation. I am committed to resolving this issue until I receive a positive resolution. Thank you, Judith D. Sohn.

A service representative visited our home to address internet speed issues in the neighborhood. He inspected the outside connections and noted they were functioning well. After checking our router and resetting it due to a yellow light indicator, I am now unable to connect to the internet. Seeking assistance to resolve this issue. Thank you.

I am experiencing difficulties paying my bill. Due to unauthorized charges, I had to cancel my debit/credit cards, causing my account to become overdue. While I intend to resolve this by updating my payment method, the automated phone system has been uncooperative, leaving me unable to speak with a representative to make a payment today. I am eager to avoid service cancellation and frustration, but without a functioning card until Tuesday, I am unable to update my payment information on your website. I hope for assistance soon to prevent any disruptions to my service.

I was approved for the ACP program but had to contact Xfinity multiple times due to issues with my service. Since moving to a new address at [redacted] Frances Ave, there have been ongoing problems like my service not being shut off at the old address promptly, poor WiFi at the new house, and being provided with an old modem instead of the latest one. I find it inconvenient and frustrating to have to repeatedly call, wait extended periods, reiterate my concerns to different representatives, check if corrections were made, and still face service interruptions despite the high costs. As a long-time customer, I'm disappointed by the lack of resolution and the outdated equipment while needing reliable internet for my child's school work and everyday tasks such as watching TV and using my Xfinity phone. I hope to receive assistance with this matter.

I applied for the government's affordable internet program over three months ago. Now, my internet has been disconnected, and I've been charged over $[redacted] for the third month. I rely on the internet for teaching on Zoom and university meetings since the campus is partially closed. I'm 78 years old and need the internet to communicate with my doctors at Stanford due to my health conditions. Despite enrolling in the affordable internet program, I've faced continuous disconnections and overcharges. I cannot easily go out to access Wi-Fi, and libraries are not a viable option for me. I've contacted Xfinity multiple times to address the issue but have not received any refunds or solutions. This situation is unfair and should be rectified immediately. Please reconnect my internet as soon as possible as I rely on it for essential tasks. Email me at vhoffmanphd@gmailcom. Thank you. - Val Hoffman

I submitted my application for the ACP program around six months ago. I was deemed eligible due to several factors: I am 78 years old, have various disabilities like arthritis and a head injury, and struggle with clinical depression for which I take medication. The COVID situation forced me to stop working as a professor for the last three years. Despite teaching online, my classes were eventually canceled due to low enrollment. My main issue now is with Comcast, as they repeatedly disconnect my wi-fi and cable service claiming non-payment. They fail to acknowledge the credit I should receive from the ACP program, leading to sudden and distressing service interruptions monthly. These cuts leave me isolated without access to the internet or TV, crucial for both communication with the university and my general well-being. I urgently request a review of my account, immediate service restoration, and the correct crediting of my payments. This situation is unsustainable, causing me undue stress and wasting my time with their unresponsive customer service. I fear for my health and financial well-being, as I solely rely on Comcast in this area. Their practices are unjust and deceptive, falsely claiming to assist the elderly while neglecting their obligations. I demand prompt action to rectify this, or I will have to seek legal recourse.

I am seeking credit for six months of missed ACP discounts as Xfinity claims to offer a service they do not provide. Dealing with this issue has been time-consuming and frustrating. As a professor relying on the Internet, it is essential for me to have a stable connection for work. However, I receive no warnings prior to being disconnected, leaving me in an unsafe position with limited options for late-night or early morning work online. Despite providing my details to Xfinity and explaining the urgency of the situation, no action has been taken to address the problem or provide the credits owed to me. The lack of communication and unresolved issues have made working in the evenings almost impossible. This ongoing situation is not only inconvenient but also unsettling.