Xfinity Customer Service Issues

When I have issues with Xfinity, it can be really frustrating trying to reach a real person for assistance. Recently, I called to inquire about Xfinity Gateway, but my first attempt led me through a series of transfers, wasting about thirty minutes before reaching an agent who had difficulties understanding my concerns. After a week, I called again and connected with a human, but unfortunately, they couldn't resolve my problem as I discovered Gateway wasn't what I needed. About a decade ago, we had three Linksys wifi extenders set up in our home, but one has stopped working entirely, leaving an area without internet coverage. I am looking to replace them, but Xfinity, Vonage, and Vivant claim they are not theirs. When I spoke to a technical support representative today, she mentioned that they couldn't send a technician to assess our needs, insisting I do it myself. This is challenging for me due to my lack of technical skills and ongoing health issues. Given my monthly bill of $[redacted] to Xfinity, I believe I deserve better support, especially considering the amount I invest annually with them. I seek assistance and someone who genuinely cares about addressing my concerns during these challenging times.

I am frustrated with the poor customer service I have received so far. I am not willing to pay $48.00 for the issues I am facing. I would prefer speaking to a real person instead of using internet chat. I had a positive experience with COX in the past, but since your technician installed my internet two weeks ago, I have been encountering problems. My printer doesn't work, and my new laptop won't connect to the internet. Please send someone to fix these issues promptly or cancel my service immediately. I request a direct phone number to contact a real person for future problems. I expect a resolution within an hour, or I will cancel my service and need instructions for returning your equipment. As my internet is currently down, please text me with any updates.

I encountered a couple of issues when trying to purchase services. Initially, I attempted to buy services over the phone. We were close to completing my order with an agent who got approval for the affordable connectivity program. However, due to insufficient credit on my card, we couldn't finish the transaction. The agent promised to call back the next day to finalize the order but never did. Subsequently, I visited the local office, started a new order, received equipment, and set it up. After a few weeks, my internet wasn't working, and I unexpectedly received a new modem and streaming box in the mail. Although the new equipment is functioning correctly, I'm puzzled as to why I received duplicates. Furthermore, I am unable to access the affordability program since I didn't receive a letter or an account number, despite being approved according to the website. This lack of communication has left me frustrated, especially because nobody from Xfinity or the Affordability program answers the phone. The mishap caused by the initial Xfinity employee has resulted in confusion regarding equipment and affordability credits. The situation has been disappointing in terms of customer service quality.

I recently replaced my router, and after waiting 11 days for the repair, they had to replace the connector at the pole. But now, less than a week after having the service back, it's already acting up again. Even the technician mentioned strange issues at the pole with the neighbors. I recently switched to their phone service, but I'm experiencing more problems. The free phone may not be worth it after all.

I recently visited my local Xfinity office to request a replacement phone as the one I received two weeks ago is malfunctioning. Nicole, the manager, directed me to a workstation where I placed the order for a new device. Unfortunately, I did not receive any documentation of the transaction. I am concerned as I have not received any confirmation of the order, and I am unable to use my current faulty phone effectively. I am in the process of setting up a new business, but people are having difficulty hearing me on calls. Can you please check if there is any record of my phone order from at least 7 days ago? Thank you.

I signed up for a home phone line and received a surprising bill. I am frustrated and confused about what's happening with my account. Despite attempting to set up the service multiple times, I still don't have a functional home phone line. Instead, I received unexpected equipment in the mail, like a doorbell cam and an indoor camera. This additional cost is unaffordable for me, as I'm struggling to cover my current $50-60 monthly expenses. My service is at risk of being disconnected today due to missed payment. I have a limited income relying on housing and food stamps because I'm undergoing aggressive breast cancer treatment, which has recently included a double mastectomy. My monthly income arrives on the 1st and I'm anxious to keep my service running until then. I urgently need assistance to maintain my service.

I would like to cancel my Wi-Fi connection as I have been a customer for over 10 years. I have been trying to reach a human representative to ask a question but have only encountered automated responses. I am frustrated with this company's lack of customer service and would like to terminate my service with Comcast/Xfinity. I have wasted over an hour trying to speak to someone and have always been met with automated systems. I am thoroughly disappointed and will stop paying my bill, terminating my service on 9/12/22. Please call me at my phone number, [redacted], to explain the process of terminating your service. It seems like many other customers are facing similar issues with the lack of service.

While watching TV, all my equipment suddenly stopped working. I was informed about an outstanding $78 bill, which has never happened before. My Xfinity account is set up for auto-pay, and after contacting customer service, the TV service was restored. However, I was left without internet and phone services, resulting in my account being suspended. As a Social Security recipient with bills overdue, this situation has caused significant stress. Being 72 and living alone, having phone service is crucial to me. To resolve the issue, I made an additional payment of $95, bringing the total to $[redacted]. Despite contacting customer service again, they only offered to send a new card, which is not the solution I need. I am seeking assistance to resolve this and retrieve my funds instead of receiving another card.

I am frustrated with Xfinity. For over 3 months before the hurricane, I have been experiencing issues with my cable. Every morning at around 6 am, I find it not working despite following troubleshooting steps. Even after visits from a repairman and speaking with technical support numerous times, the problem persists. This is unusual as we have had the same cable box since [redacted] without any major problems before. After multiple attempts to fix it, including line checks, the problem remains. I believe the cable box might be the issue. I am seeking an expert to resolve this ongoing problem as the automated system is hindering my ability to get proper assistance. It's been going on for too long, and I need a solution urgently.

The Xfinity Comcast cable connecting my home's electrical pole to the telephone pole has fallen due to wind or being shaken loose, hanging over my car's roof. This has caused spotty internet and phone service with poor performance and slow download/upload speeds. I need to schedule a technician to reattach the cable. I am also requesting the latest cable modem. Despite being promised a "Getting Started Kit" after contacting support on Sept. 9, I never received it. I was advised to pick up the modem from an Xfinity store, but my calls to three locations went unanswered. I would appreciate it if the technician could bring the new modem when fixing the cable. My contact numbers are: Landline: [redacted]; Mobile: [redacted].

I have been experiencing internet issues all day. It was supposed to be fixed by noon, but it's now 2:23 in the afternoon and I haven't been able to work. I rely on the internet for my job and am requesting a credit for today's outage on my bill. Furthermore, my kids need the internet for schoolwork, and I can't keep working from a fast-food parking lot. It's frustrating to pay for a service I can't use. I'm also disappointed that I can't speak to a live agent when I call. If this problem persists, I may have to switch from Comcast. The level of customer service is unsatisfactory.

Around 24 hours ago, my Internet and phone service went down. I tried resetting the modem, and now the phone has a dial tone, but there is still no connection to the internet. I paid $[redacted], thinking it would resolve the issue even though I was informed it would be $[redacted].80. Despite being told my service should not have been interrupted, I am still without internet access. I find it odd that there is an option to email about the problem instead of a human contact number. Regardless, if you can fix the internet issue, that would be appreciated.

I thought I had set my account to seasonal [Oct 15 to May 15, like last year] back in late September, but I was charged the full price in November and informed it would happen again in December. After a 30-minute wait, I spoke to a representative in early November who assured me the charges would be corrected as my account was on a seasonal plan. However, the incorrect charge was still processed. I've just been notified of another full charge for December 17. Thus, I revisited the website and completed the Seasonal Plan form again. Unfortunately, on my phone, I missed agreeing to the conditions in the small box the first time, which didn't save my selection. Could you please credit my account for the November payment and adjust the December charge from full price to seasonal? Thank you for your attention. - M.

I am frustrated with the billing issues on my account. After my mother passed away on September 18, [redacted], I cancelled her account and started mine. Despite only having basic cable and internet after cancelling the landline, my bill is showing a higher amount than expected. I made a payment of $[redacted].73 on November 6, [redacted], while I was away, and returned to a $[redacted] bill with a disconnect notice. This is for a new account I've had since October 1, [redacted]. I would like a representative to contact me. I have had difficulty communicating with customer service agents whose first language is not English. I feel that the current situation is unfair, and I am willing to escalate the matter if it is not resolved promptly.

I require an extension until December 9th to settle my bill. Contact with customer service indicated they are unable to assist, and my service is set to be terminated on December 1st. This situation is unacceptable. I am looking to request a supervisor to intervene and grant us the extension until the 9th for payment. We are long-standing customers, having been with xfinity for 3-4 years. Kindly aid us in extending the service until the 9th when I will be able to clear the outstanding balance. Thank you for your attention to this matter.

I need help with obtaining the NTP number transfer pin. My mobile service was cut off because I returned my internet equipment after selling my house. To reinstate my service, I paid a $[redacted] bill. However, I was then informed that I couldn't have mobile service without internet at home and needed to pay for a phone. Consequently, I paid for a phone which brought my total expenses to $[redacted] on the 17th of the previous month. Even though I was supposed to have my SIM unlocked within 24 to 48 hours, I only received it yesterday after spending two hours on the phone with customer service, only to get disconnected and not receive a call back. Now, I have to restart the process. I kindly request assistance obtaining the transfer number pin.

I reported an incident regarding my account two days ago. The agent and I removed me from auto pay, but a $[redacted] payment has just been posted. I did not authorize this payment and was informed it wouldn't process since I was off auto pay. Getting through to a live agent is very challenging. I suspect a scam and unauthorized access to my account. I do not owe $[redacted], and this payment should not have gone through. I am seeking a swift resolution to this matter.

To whom it may concern, My son has been studying in the US for six months and had an account with Xfinity, account number [redacted][redacted]. Now that he's back in Denmark, the account has been closed and all equipment returned and paid for. Despite assurances from one of your assistants that everything was in order, he received an email today requesting the return of some equipment - a 4K cable converter and WIFI with serial number TM13311H1696. We have tried to reach you all day without success. We request that you resolve this matter promptly since the account has been closed, all dues settled, and we were previously informed that the account was closed correctly. Kindly refrain from further communication on this issue.

I bought a phone in October, and it started having many problems. I went to the store and called Mobile Care for help. They suggested getting a new device without changing my promo code or charging me the $29 phone order fee. I received the new phone, but later discovered an added line on my account, costing me extra. I spoke to another representative who said to switch SIM cards, return the old phone, and assured me a refund for the extra charges. However, after 24 hours, my account in the app still shows incorrect amounts due on the 15th and in January. I need the incorrect charges to be credited back correctly.

I purchased a Xfinity mobile phone in October, and it started experiencing issues. I contacted Prime Time multiple times regarding the problems, visited the store for assistance, but they couldn't resolve it. After reaching out to Mobile Care again, they suggested sending me a new device with the same promo code without charging the $29.70 or $10 activation fee. Unfortunately, I was still charged those fees, and my bill indicates another line that should be removed from my account, with the funds credited back to me.