Xfinity Customer Service Issues

When I moved to a new residence, I reached out to Xfinity to inquire about the setup process. They informed me that if I connected my modem without requiring a technician, there would be no charge, implying there was an active cable connection at the new location. However, upon attempting to set up the service, I encountered difficulties. After contacting technical support, a representative from Jamaica attempted to troubleshoot the issue for nearly 30 minutes before advising that a technician would need to visit. The technician determined there was no cable connection to the house and rectified it by installing a cable from the junction box. Despite the lack of initial connection, I was still billed $[redacted]. I contested the charge, believing Xfinity was responsible for providing the connection to the house. Following unsuccessful attempts to resolve the matter with customer service representatives Laura and Jestine, I escalated the issue in person to the local outlet manager, Mr. Hector Pulido, who also declined to reverse the charges. I find it unfair to be billed for a service that required a technician to establish a basic connection to my residence.

I have been trying to contact this company for help with my account over the past hour, but I have been disconnected every time I call. Despite paying $65 per month for their service, I am unable to speak to a customer service representative. The lack of assistance is frustrating, and it seems like they either hang up on me deliberately or do not have enough staff to handle calls. Customer service is crucial, especially for a paid service like this. Internet providers should ensure they have adequate support for customers who rely on their services.

I have been a long-time customer and attempted to switch to a more affordable plan online, but encountered issues. After being on hold with repetitive hold music for an hour, I still haven't reached anyone for assistance. I discovered a promotion in the 55+ section, but have only been able to interact with a robot despite numerous attempts to contact a live person. In the past, before Comcast made cutbacks, it was much easier to speak to a real agent without enduring lengthy wait times.

As a new customer, I chose to use your equipment for a simplified installation of my modem, router, and cable boxes. However, I encountered an issue where I received wired boxes instead of the 3 wireless TV boxes I requested. Despite visiting multiple Comcast Xfinity locations, I was unable to exchange the equipment as needed. After experiencing technical difficulties with the wired box, I contacted customer support for assistance. While I was promised a technician visit that never happened, eventually another technician did arrive but without the wireless boxes. I have spoken to a supervisor named Queen who assured me that the correct equipment will be delivered on 10 Feb. She also mentioned a credit to my account for the inconvenience. However, I am requesting a direct phone number or contact in the USA for more efficient customer service. I am hopeful that the issue will be resolved with the correct 3 WIRELESS CABLE TV BOXES by the scheduled appointment on 10 Feb between 3-5 PM EST as confirmed. I believe in improving customer service experiences for more complex issues beyond basic troubleshooting steps.

On 2/23/22, Xfinity visited to assess the issue with cables on my house. The ticket number is [redacted]57. Richard reached out to his supervisor, Miguel Perez, and I am expecting a call today. My concern is that although my townhouse is not part of a condo association, I am accountable for my property’s expenses and maintenance. This goes beyond cable organization. I want to expedite the removal of cables, both mine and my neighbors', from my roof and side wall. It is not acceptable for cables to be placed on my property without permission. Since I am getting a new roof, I request a prompt resolution to this matter. Please act swiftly. Thank you. Sincerely, Lizabeth Sanchez.

I have Xfinity services for my home phone, computer, and televisions. My cellphone is T-Mobile on an Apple 13. When attempting to open links in emails or texts on my cellphone, I encounter issues related to Xfinity Hotspots blocking the links and Safari indicating some links as insecure. I have an upcoming appointment with the Best Buy Geek Squad, and they provided instructions via email, but I'm unable to proceed as my user id and password are being rejected. After reaching out to T-Mobile, they suggested contacting Xfinity regarding the Wi-Fi connectivity problem on my cellphone and the weak signal in certain areas of my apartment. Additionally, one of my older TVs requires manual on/off through the TV button as none of the remotes are responding to commands, leaving the screen blank. My priority is resolving the cellphone issue, so any assistance is appreciated.

Subject: XFINITY Reimbursement Issue I am reaching out regarding a reimbursement matter with XFINITY. I spoke with a representative named Sofia who acknowledged that we have been erroneously charged for a second TV box that does not exist in our bedroom. We actually only have one TV in our living room with a single Xfinity box. We are scheduled to have a replacement box installed this Friday. Despite not having a second box, we have been charged for it for over a year. I am requesting the refund for these charges. I would appreciate the opportunity to discuss this matter with a representative. Please contact me at [redacted] or via email at [redacted]. The Xfinity account is under my husband's name, John Sbarbori, and the account number ends with [redacted]. Thank you for your attention to this issue.

My daughter set up an Xfinity account at my home, but I have been paying for the service through my bank account. After she moved out, her old account remained at my address. Upon discovering that the service is linked to her previous address and associated with her child's email and her children's father's former phone number, I have engaged in numerous discussions with Xfinity about this issue. While I believed it was resolved and set up correctly in my name, I still lack access to the account beyond making payments, and they are now charging my Amazon credit card for the service. I urgently need to update the payment details to avoid further complications. Dealing with the aftermath of my late husband's passing, I am overwhelmed with these tasks and need guidance on how to rectify this situation.

In August [redacted], I began an internet service with Xfinity at my new residence on [redacted] Lorimier Road, Jacksonville, FL [redacted] for $80 monthly. Come December [redacted], I requested TV service to be added, but the technician arrived with wrong equipment and a different setup than what I had requested. I declined the service, but have been wrongfully charged for TV service since then, leading to a monthly bill of around $[redacted] despite not having any Xfinity TV equipment at my premises. I am seeking a refund for the overcharge and want my bill corrected to the original amount of $80 per month. Despite my attempts to explain this to Xfinity customer service reps, the issue remains unresolved after dealing with two agents.

My modem is currently offline. I've attempted to reset it by unplugging it for 10 seconds, then plugging it back in, and opening my internet browser, but it remains offline. As a result, I have been without Wi-Fi service for about 2 to 3 days. I refilled my service earlier than usual for the month, thinking it might be due, but it seems premature. This issue is perplexing, as I have been a customer of Xfinity prepaid services for nearly 6 months without any prior problems with the modem.

Xfinity recently increased my monthly bill by $50-$60, presumably because my contract expired. I only noticed this change when I saw the payment reminder, as Xfinity usually directly debits my account. In the past, I believe I received a phone call to notify me of such changes. It would be helpful if they could send an email with a clear subject line. I also receive a government discount, which is reflected in the bill. I currently pay $[redacted] after the $30 discount for Internet 3GB, [redacted] channels of limited value, and home phone service (I use T-Mobile for cellular service). Thank you, B. Larson

I need a copy of my May bill. Despite calling for assistance, I couldn't find it in my account. I did receive multiple emails prompting me to pay the bill, but I'm looking for the actual details. The customer service representative I spoke with seemed condescending and had difficulty explaining the $71.34 charge. I've been receiving emails about the April bill, not the one I need for May, especially after updating my service. Clarity regarding my recent changes is essential to ensure accuracy.

I am 76 years old and find it frustrating to deal with customer service experiences, particularly with Xfinity/Comcast and Amazon Technical Electronic Support for Prime Members. When reaching out for assistance, I encounter foreign representatives who are not able to provide the help I need, leading to billing errors with Xfinity and difficulty setting up an Amazon Firestick. I prefer speaking to customer service representatives located in the United States for clearer communication. If you could provide direct telephone numbers for credit card services, American Airlines, the United States Postal Service, UPS, UBER, Lyft, and Social Security, it would be greatly appreciated. I find that many business apps have limited functionality and struggle to address more complex issues.

**URGENT REQUEST** I am reaching out for urgent assistance. Although I am not currently a customer of Comcast or Xfinity, there is a Comcast box located in my backyard. The fence surrounding the box will be removed in the coming weeks. I would greatly appreciate it if Comcast could: 1) Determine if the box is live and in working condition. If operational, it may require relocation by a few inches. 2) If the box is inactive, I kindly request Comcast to remove it. I want to emphasize once again that I am not a Comcast customer, but I urgently need your help with this matter! I have been unable to find the appropriate contact information to address this issue promptly. My contact number is [redacted], and you can reach me, Debra N., at [redacted] E. Milky Way, Sandy, Utah. Thank you for your prompt attention to this matter.

Xfinity needs to stop sending me messages claiming I owe them money. I canceled my landline service last month and was told by Xfinity that I owe nothing. It was a frustrating process that took multiple phone calls and over an hour to resolve. I hope Xfinity honors what they previously confirmed, as I do not wish to spend more time on the phone with them. Dealing with Xfinity has been very frustrating, and I find their business model upsetting.

I contacted customer service two and a half weeks ago to update my service for my new address in a newly constructed townhouse. Upon trying to activate my Xfinity modem using the app, I was prompted to schedule a technician appointment. After realizing my account still reflected my old address, I sought help through chat but was reassured that activating my modem would resolve the issue, which did not work. Upon discovering the technician was scheduled for my previous address, I called customer support to rectify the situation, spending nearly an hour on the phone. I believed the appointment was moved to my new address for Tuesday, but upon checking the app again, my address remained unchanged with no appointment scheduled. Despite others in my complex having Xfinity service, my issue persists, impacting my ability to work from home.

I have been experiencing frequent internet outages in the early morning hours over the last few months. The Airport icon on my Mac shows that only my connection is affected, not my neighbors'. The modem usually resets on its own, but since I started using Express VPN, it disconnects during outages and doesn't reconnect automatically. I suspect the issue lies with my Comcast modem, as my neighbors are unaffected. I am requesting a new modem from Comcast or assistance in setting up my own modem, purchased years ago but never used due to concerns about Comcast's support. Currently, I am paying $[redacted] a month for basic internet and phone. Comcast Loyalty is unreachable, and regular customer support only offers repetitive modem resets. I would appreciate a replacement modem to address this ongoing issue.

Our television has been pixelating, freezing, and even going blank. I contacted customer support, and they advised me to reset the box. Despite following the instructions, the issue persisted. I was informed a representative would reach out, but when I didn't receive any calls, I contacted them again. Once more, I was told to reset the box. A subsequent text mentioned difficulties with the box and that I would receive a message to schedule a convenient time for a technician to visit. It's been over three hours, and I am still waiting for that text. It's now late, and I'm going to bed. I am eager to have a technician here as soon as possible.

On or around June 30th, while organizing my bills for the month, I noticed that my Comcast bill did not include a return window envelope. After contacting a Comcast representative to verify the mailing address for my payment, I discovered that the lack of a barcode on the envelope caused a delay at the Comcast mail facility. As a result, I incurred additional fees of $10.00 from Comcast and $33.00 from PNC as my check was delayed. I had to place a stop payment on the check to prevent an overdraft. Altogether, I've spent an extra $43.00 on my Comcast bill, and I believe this is due to the missing return window and barcode on the envelope, even though the address was confirmed by Comcast agents. It seems my check may have been lost in your mail system, leading to the need for the stop payment. I kindly request that the $43.00 in extra charges be refunded. Thank you, Gilbert H.

I am seeking assistance with accessing my email account. My email address is [redacted], which I have had for several years. I recently encountered issues with my IMAP password not being recognized. Previously, I could resolve this by accessing my account, but I am now prompted to enter a code sent via text to my old number, [redacted]. Since changing my cell number some months ago, I can no longer receive messages at that number, impeding my account access. Despite attempting to reach customer service by phone, I have been unable to speak to a representative. Consequently, I am locked out of my email account and in need of guidance to rectify this situation. Your prompt assistance is greatly appreciated. Thank you. Steve H.