Xfinity Customer Service Issues

For the past 9 days, my Xfinity wire has been down. The repairmen were scheduled to reconnect it today between 8 a.m. and 11 a.m., but nobody showed up. I've been trying to call, but the automatic answering system keeps stating there's an outage and then disconnects the call. It's frustrating. I've tried to communicate via chat, explaining that my Xfinity wire is down outside and needs immediate attention to prevent further outage, but it seems the message isn't getting through. This lack of service is unacceptable, particularly when I've already missed important tele-health meetings due to this issue. I spent 3 hours the other day trying to get through to technical support, and was assured today would be the repair day, but no one arrived. When I checked the app for further information, I was told there was no repair scheduled for today, which is contradictory to what was previously communicated. Unfortunately, another tele-health appointment will be missed this afternoon due to this service failure. I intend to escalate this matter by reaching out to the State of Michigan, the Attorney General, and also informing local news channels about the poor service experienced with Xfinity.

My TV box seems to have an issue. The blue light on the second TV used to be bright but is now dim. I have had this box for a while but am unsure of the exact year as it is a small box. I believe we exchanged our previous one. Currently, both TVs are not functioning properly. The main TV, connected to a larger box outdoors, turns on but displays no signal. The second TV has been behaving oddly for some time. I replaced the batteries in the remote and used to notice it reboot around 3 AM, but it no longer does so. When attempting to reboot the second TV, I encounter a message saying "No Internet - check cables," even though my internet connection is working fine. Although the TV had been working well before, there is currently no picture displayed on the screen.

I attempted to order upgraded equipment, but only received two bedroom boxes, not the main box upgrade. A visit to the office last weekend resulted in receiving the second bedroom unit, but still no main unit. After 45 minutes waiting on customer service, I almost canceled my service out of frustration. Can a new main box be ordered for my home? I plan to return all three upgrades simultaneously.

Good morning. I believe there may be an issue with my Xfinity account. Firstly, I noticed that I am being charged for two accounts when I only have one. Secondly, the charges amount to 5-6 times more than stated in my contract. Thirdly, they billed two checking accounts almost simultaneously from Comcast and Xfinity, threatening to close my account repeatedly. I am fed up with this situation and have decided to close all accounts linked to my name today. I've had enough of these scams. Thank you.

Hello, I am Peter E. from The Moorings in Jupiter, serving as the President of the Board of Directors for our [redacted] homes. I have noticed and received complaints about the deteriorating Comcast service boxes, similar in size to an upright mailbox, within our neighborhood. It is evident that these boxes require replacement to not only enhance the appearance of our community but also safeguard the equipment and cable lines from potential damage.

Hello, I'm Mrs. Gloria Baker, a new customer since March 3, [redacted]. I've tried calling Customer Service regarding corrections needed for a letter I received about signing up for automatic payments. I've been experiencing issues with reaching the correct department and receiving repeated messages about an outage in my area, which is not applicable. I just have two corrections to make to my new account provided on March 2, [redacted], with a technician setting up the equipment on March 3, [redacted]. The letter I received on March 6, [redacted], shows incorrect information dating back to February 27th and an inaccurate telephone number associated with my account. Please contact me at my home number, [redacted], for the necessary corrections as soon as possible. Thank you for your assistance.

My neighbor is having a new pool installed in the front yard. Unfortunately, the pool contractor accidentally cut the main line that goes to my service box at [redacted] Westerly Dr. Tiki Island, TX [redacted]. My small black service line was unaffected. The main line, which is an orange 2-inch thick line leading to the green box in my yard, was cut in half. I have an appointment today between 4-6pm, but I am concerned that the technician may not be able to fix the main line that was cut. According to an AT&T technician who visited to repair my neighbor's line, both AT&T and Xfinity/Comcast main lines terminate for the entire street between our homes. I have been without service for 72 hours and have reported the main line cut three times. My name is J. Spurgeon, and you can reach me at [redacted] or email me at [redacted] My service address is [redacted] Westerly Dr. Tiki Island, TX [redacted]. I currently have three accounts (2 residential, 1 commercial) with Xfinity totaling nearly $[redacted] per month. However, based on this poor experience, I'm considering switching providers.

My soon-to-be ex-husband, J.B., has left our home without sharing any account information or passwords, leaving us without internet access at [redacted] Jefferson Dr., Palmyra, VA, [redacted]. As a concerned dad helping my daughter (who is a mother of twin 2-year-olds) in this situation, I'm seeking guidance on restoring our services. J.B. is currently residing in his mother's basement in Broadway, VA, [redacted] miles away, and he took the router/modem with him. Attempts to set up a new account on the Xfinity website are unsuccessful due to existing service at this address. Any advice on resolving this issue would be greatly appreciated.

I have been disappointed with the service I have received from Xfinity. I have only gotten emails about my Internet service potentially being disconnected if I do not transfer my mobile number to them quickly. After speaking with a Xfinity manager, they suggested I transfer my mobile service to them since I already have Internet with them. They offered to reduce my cable bill to $[redacted] per month, which is currently costing me between $[redacted] to $[redacted] per month. However, after transferring everything, my Internet service is now more expensive. I am considering canceling this deal and keeping my Verizon account as it is. It has been hard to contact Xfinity/Comcast now that I realize the only way is through a chat session. Even then, it is challenging to speak to a human. I am not happy with the threats of service disconnection if I do not transfer my phone service. I am uncertain about my decision moving forward. I will likely make up my mind tomorrow.

I am experiencing issues with a landline number [redacted], which belongs to my mother. Whenever I call, it either disconnects after a few rings or recently, I heard her pick up but couldn't hear her. I confirmed the phone is not on mute and the volume is okay. I took it to Batteries Plus Bulbs, and they confirmed the batteries are fine. I suspect there might be an issue with the connection, but I need to speak with a person as I haven't been successful online. My contact number is [redacted]. My mother, in her 100s, has hearing issues and isn't familiar with technology. Your help is appreciated.

Our power outage in Hillsboro, NH on Tuesday, March 14, [redacted], has been mostly resolved, but our cable, internet, and phone services are still down, along with our neighbors'. Even Xfinity Mobile is affected, making it challenging for daily internet needs. Contacting Xfinity multiple times only yielded an automated message acknowledging the outage, stating that safe restoration is pending, and advising that live agents cannot offer assistance. The prolonged service disruption is impacting my work and communication, with even cell service being unreliable. The urgency to restore all services is crucial since safety is not a barrier to accessing the necessary infrastructure.

I have recently experienced exorbitant charges and did not receive the advertised internet speeds once the promotional period expired. Instead of offering me, a loyal customer, a new promotional rate, the company continued to bill me over $[redacted] per month for internet and cable TV. To my surprise, my bill reached $[redacted], which is confusing as I had paid up until December or January. I am puzzled by the unexplained charges listed as "previous charges" and the lack of transparency in billing. The company has now disconnected my service and is attempting to charge me nearly $[redacted], insisting that I return equipment that they have not listed anywhere. The website provides no assistance unless payment is made. This lack of clarity and unreasonable pricing is unacceptable, especially when they fail to deliver the promised internet speeds.

1. I contacted Comcast to address the higher billing amount. 2. Not everyone uses a cell phone, limiting my ability to get a response since I prefer calls over texts. 3. I attempted to access my account online but struggled to create a password for the provided Comcast login. 4. Comcast offers millions of TV shows, yet many seem to be duplicates across different channel numbers. Why has my bill increased by $20.01? I question if I am receiving new content like sports channels that I never watch. What justifies this added cost when considering switching to a competitor due to continual bill hikes for content I don't enjoy, such as sports and SUPER PLUS shows added to my account without my approval?

Xfinity changed my phone number when they said they wouldn't. I've tried calling, chatting, and visiting the local store but haven't been able to retrieve my old number. They keep saying it will be fixed in 24 hours, but it hasn't happened since 3/4/23. I'm unable to speak to a manager for assistance. I require my old number for medical purposes and may have missed crucial calls due to this issue.

I am concerned about a recent interaction with a representative from your company regarding my TV and internet services. During the conversation, the individual, Mr. Parker, addressed me inappropriately and proposed a significant charge for replacing equipment. Despite my TV briefly working better during the call, I was alarmed by the suggested fees. I am reaching out to request an immediate investigation into this matter and seek clarification on the integrity of Comcast's services in my area. This incident marks the ninth time in four months that I have encountered issues since my new installation, which is troubling. I am eager to understand why these persistent problems arise and ensure a resolution to prevent such occurrences in the future.

I am seeking assistance regarding a billing fraud issue with Xfinity that has been unresolved since December [redacted]. The billing department acknowledged a $[redacted] overpayment and there are additional reconnect charges and fees. Despite multiple interactions, including speaking to 25 representatives and reaching the level four security team with ticket number IH [redacted]59, a resolution has not been provided. I have been a loyal customer since [redacted] and have faced TV service interruptions, fees, and late charges. My request is simple - I want my overpaid amount refunded. If the situation was reversed, Xfinity would have taken swift action. I have been patient, but now I am considering sharing my experience on various platforms. I value transparency and expect a prompt response. Your attention to this matter is appreciated. Thank you, Scott P.

Hello, my name is Patricia and I am having issues with my cable service. They assured me everything would be fine until I received my Social Security money on Monday, but it has been disconnected. I plan to settle the bill tomorrow, so I kindly request your assistance in reactivating my service. My disabled sister relies on the TV for routine and comfort, and without it, she becomes distressed. It greatly impacts her well-being. I apologize for any inconvenience, but your help in restoring the service would be greatly appreciated. I will clear the outstanding balance tomorrow without any issue. Thank you, Patricia McCauley.

My spouse is inquiring about the recent separate subscription for News Nation. I am wondering why the TV prompts me every four hours to confirm if I am awake, and then shuts off if I do not respond. I usually leave the TV on all day for my pets, and it seems to soothe them to have background noise. Moreover, if I wish to watch it continuously, why does this matter to the service provider? This repetitive interruption is bothersome and unnecessary. It is frustrating to have to handle these interruptions, especially as we already find the service overpriced and have to cut down on channels. Discovering that News Nation now requires an additional fee on top of the current charges is distressing, particularly during these challenging times. Additionally, trying to reach a human representative only leads to interacting with an unhelpful automated system.

My TV has been experiencing "tiling" problems for the past month. I've had a technician come out twice, and he identified the issue as Comcast equipment. He mentioned that Comcast would contact me about a resolution. Interestingly, my neighbors are facing the same problem. I've called customer service twice today and was assured twice that a supervisor would reach out within 2 hours. However, I've been waiting by the phone for 4 hours, and no one has contacted me yet. I would appreciate a prompt call back regarding this matter. Thank you, Aaron Newman.

I am reaching out because I have been experiencing delays and difficulties with your automated system and speaking to a live agent to address billing concerns and issues with my internet, mobile services, and email. I am eager to resolve these problems promptly so that I can make timely payments using my card each month and regain access to my email addresses. Thank you.