Xbox Customer Service Issues

I have noticed unauthorized charges for Fortnite totaling $8.53 daily on my credit card. My 13-year-old child made these purchases without my consent. I am frustrated and urgently require a refund. The total has reached $50 on my credit card. I would appreciate immediate assistance. Please contact me at [redacted]. Thank you.

I bought NBA 2K22 at Walmart intending for Xbox One, but received the Xbox Series X/S version by mistake from a sales clerk. When I realized the error, I tried to exchange it at another Walmart but was unsuccessful. I have the correct version now and would like a refund for the Xbox Series X/S game, which remains unopened. I have the receipt and activation code available. The cost was $69.88 plus tax, totaling $76.34.

I recently got a new phone and created a new Google account for it. Consequently, I am now unable to remember my password to access my Xbox profile, which I have been using for nearly two years. I attempted to resolve this issue online, but I was informed that I did not provide enough information, as I am not confident in navigating the troubleshooting steps independently due to my limited tech skills. My main goal is to resume playing my games. I previously attempted to fix this issue on my own, only to realize my efforts were unsuccessful. Despite feeling discouraged in the past, I am now determined to resolve this matter. I have exhausted all other options and would appreciate speaking with a representative for assistance.

My Xbox has started making a strange clicking noise recently. Whenever it makes this noise, my Xbox games freeze. Today, December 29, [redacted], my Xbox turned on but no display appeared on my TV or monitor. The clicking noise persisted. My Xbox is over 4 years old, and this is the first time I've encountered this issue. I was worried as my Xbox was not working properly. I appreciate any assistance you can provide. Thank you for addressing my concerns. Wishing you a Merry Christmas and a Happy New Year.

I have been trying repeatedly to regain access to my Xbox gamer tag and account but have been unsuccessful. Despite having all the necessary information including old passwords, console ID, and known phone numbers associated with the account, I no longer have access to the email linked to it. I attempted to recover the email address without success as it doesn't prompt me for security questions. My gamer tag is AbraxasP3, and the ID of the last console used is [redacted]07. The phone number on the account is [redacted], but my current number is [redacted]. I have completed the recovery form multiple times with these details, yet I keep receiving a message stating that my information does not confirm ownership, despite my efforts to provide all the relevant information.

I am concerned about a scammer using Xbox gift cards to deceive people. They trick victims into giving them the cards and then claim they are not working. I am not sure if the money can be refunded or the transaction reversed by Microsoft, but this deceitful behavior needs to be addressed, and authorities should take action to locate them. It is unsettling that they are using another person's genuine address. This situation could have serious consequences and must be stopped.

I would like more information about the Series S/X expansion card. Can I move most of my games from my 4TB Seagate, which I used for my Xbox One, to the internal expansion? I understand the need for the internal drive due to faster processing speeds for newer games. My concern is the transfer speed from my 4TB Seagate to the 1TB internal card. I am debating getting the more expensive 2TB internal drive since I have a lot of games, and they keep getting bigger in size. If the transfer time is reasonable, I am happy with 1TB. If it takes longer than 30 minutes, I might opt for the 2TB. Thank you in advance for your help with this somewhat unusual question. Wishing you happy holidays.

I am attempting to access my account after a long period of inactivity. Initially, I couldn't recall my password, but after several failed attempts, I managed to remember it. Despite multiple submissions to regain access, the automated system consistently rejects my forms. I am unsure of how to proceed and I am seeking assistance from a representative who can aid in resolving this matter.

My Microsoft account was hacked yesterday, and the person made several purchases for Call of Duty on their Xbox. I immediately changed my password and removed my husband's PayPal account from my account, but unfortunately, the hacker had already made purchases totaling around €[redacted]. I do not own an Xbox or the game Call of Duty. I hope you can assist me further, and hopefully, my husband will get his money back. You can see all the details in my account, including the serial number of the hacker's Xbox. If you have any further questions, feel free to ask. Best regards, Daniela K.

I was hacked, changed my password immediately, deleted my husband's PayPal account, and hope that you can help me punish the hacker and get the money back. My Microsoft account was hacked yesterday, and the person made several purchases for Call of Duty with their XBOX. I then changed my password immediately and deleted my husband's PayPal account from my account, but unfortunately, the hacker had already made purchases totaling around €[redacted]. You can see this in my account. I don't own an XBOX or the game Call of Duty. I hope you can assist me further, and even get my husband's money back. In my account, you can find all the information you need, including the serial number of the hacker's XBOX. If you have any questions, please feel free to ask. Best regards, Daniela Klabunde.

I am having trouble accessing my Xbox account with the gamertag: sterkules#[redacted]. I usually play on PC. Before, I used the email [redacted] for a different Xbox account: sterkules3. I removed the [redacted] email from my computer and thought I successfully changed my Microsoft account email to [redacted] (which is linked to the sterkules#[redacted] account). But now, when I log into my [redacted] Microsoft/Xbox account, it shows the old account sterkules3 which I don't use and doesn't have my friends list or games. The issue is affecting my ability to play Minecraft with my sterkules#[redacted] account. I can't even access this account now. I just want to enjoy playing Halo Infinite and Minecraft on my sterkules#[redacted] account without dealing with technical problems or bugs. I am fine with deleting the [redacted] account and the associated sterkules3 account.

Hello, my name is Douglas. About 5 years ago, I purchased an Xbox One that has been working great. Recently, my power supply burnt out, so I bought a new one, and now the console is working again. However, I am experiencing issues with my Xbox X Series controller, specifically the red one. Since getting the new power supply, the X-Series controller keeps connecting and disconnecting on its own. This was not an issue before the power supply went bad. I bought the power supply at GameStop for $50, and it is an original Xbox power supply, not a cheap knockoff. I am unsure if the power supply is causing this problem with the controller. I am wondering how I can resolve this and prevent my Xbox X Series red controller from disconnecting and reconnecting itself from my Xbox One.

Hello, I recently rediscovered my old gamer tag while browsing through the Xbox app. Is there a way to retrieve my old tag? Although I'm uncertain about the original email associated with it, I believe it might be this email. I encountered difficulty accessing that account when I reactivated my subscription a few years back, which led me to create a new account. I believe the old tag, Carl GoodToSeeU, had an active subscription for over a decade, possibly even longer. I am hoping to merge this with my current tag, CARL3goodtoseeu, to regain access to my previous gaming history and achievements. I've been an Xbox Live subscriber as an individual since around [redacted], starting on the original Xbox under the name Phalanx06 before changing tags. There might have been a lapse in subscriptions during a few years, and the original payment method could have been my parents' credit card before switching cards and emails periodically. Regards, C. Youngdale

My account with the username Bo has recently been permanently banned for violating the service terms. I have had this account for five years and have invested a significant amount of time and money into it. The reason for my latest ban was for using a certain word, which I believe is justified based on my background. The individual who reported me made offensive remarks about my family, which was particularly hurtful considering my personal circumstances. I acknowledge my past mistakes and am committed to following Xbox's policies moving forward. I am requesting a chance to resolve this matter and regain access to my account.

I recently purchased the game Black Ops, but I was mistakenly charged twice for it. After speaking with customer service, they advised me to request a refund. However, the refund only covered one charge, and the other was credited to my son's Xbox cards for a different game. Despite receiving multiple emails and making several calls, the issue remains unresolved. Worse yet, the game purchased is not functioning, adding to my frustration. I am reaching out for assistance to address these ongoing problems. Thank you, April D.

My account is locked, and I am unsure how this occurred. It is possible that one of my children's friends accessed the Xbox console while I was signed in, or it could be related to a console I recently sold and forgot to remove my account from before selling it. I am eager to regain access to my account. I believe locking the account alone is not a sufficient form of discipline. I would like to know the specifics of what transpired so that I can address the issue with my children appropriately and be a more diligent parent. As there is a significant amount of money linked to the account, I kindly request Xbox to reactivate it so I can access my purchases. I apologize for any wrongdoing that led to this situation and assure you it will not happen again.

I purchased Battlefield [redacted] on Xbox One on November 19, [redacted]. I requested a refund on the same day but was denied because of the long playtime caused by the trial version of Battlefield [redacted] being playable before the release day. I am now experiencing unplayable bugs/glitches, crashes, and persistent data errors that prevent me from enjoying the game. Although it has been two months since my purchase, I have not played the game in almost two months, and I am seeking a refund due to the game's current unplayability.

Hello, we purchased an Xbox Live Gold gift card for our 9-year-old son as a Christmas gift without knowing that a subscription is not required for certain games like Fortnite and other services. We attempted to return the gift card to the retailer, Wilko, where it was bought, but they do not refund gift cards as per their policy. They suggested contacting Microsoft instead. I am requesting a refund as this was part of our son's Christmas present, and we intend for him to choose something else with the funds, likely V-Bucks. It seems fair for Microsoft to issue a refund since we were not informed of the changes regarding online gaming subscriptions. I have a valid receipt, and the gift card has not been used or revealed. We have been loyal customers of Microsoft, using Xbox consoles for 17 years and our son having his own for 5 years. Looking forward to your response. Best regards, J.

I'm seeking help with account recovery. I encountered the black screen of death last Thursday, leading me to factory reset my Xbox One and subsequently forget my email and password due to the time gap. I have tried three potential email addresses but only one offers to send a text to a phone number ending in 02 that I don't recognize. The other two redirect me to a page indicating an issue with the account, prompting me to visit a site that doesn't load on my phone. Despite attempting other account recovery methods, I have been unsuccessful as they claim insufficient information. I am willing to provide my gamer tag, password, the previous payment card details, Xbox serial number, device number, the last activity I engaged in Wednesday night, and the game I've played most frequently in the past two months. These details should establish my identity. The content on my Xbox, including Netflix, HBO Max, and Amazon Prime, is crucial. I am eager for assistance.

I have been suspended twice recently, and I am seeking clarification on the reasons for my suspension. It seems unfair that I am penalized for potentially offensive behavior while others engage in cheating or hacking without consequences. There are instances of offensive language being used against me in party chat, which led me to retaliate in regular chat against a fan who insulted me. Shortly after, I received another suspension, which seemed to happen promptly. I believe there should be equal enforcement of the rules for all players to ensure a fair gaming environment. Moving forward, I will strive to improve my behavior and reduce any toxic conduct. I hope for a review of the systems in place to address various violations appropriately. Thank you for your attention. My gamertag is noobcage8388.