Xbox Customer Service Issues

I have reached out to Xbox support four times regarding the rewards points promotion from January. The promotion promised matching points if I activated and earned up to 10,[redacted] points. Despite exceeding this amount and clicking "completed," I did not receive the additional points. I assumed they would be awarded after the January 26 deadline, but nothing happened. I contacted rewards support, but they were unhelpful. I highlighted that they could verify my points and correct the issue easily. As the missing points are worth around $6, I may reconsider future purchases from Xbox. My purchase history spans 20 years, proving my dedication to gaming and earning points legitimately.

I have been playing the Microsoft Solitaire Collection for several years now. Recently, I renewed my Premium subscription on January 6, [redacted], to avoid ads while playing. However, I have noticed that the ads have reappeared despite my active subscription status on my account profile. I am reaching out for assistance to have my account checked to confirm the Premium level has been paid for and to have the ads disabled. I am hesitant to cancel my subscription, request a refund, and subscribe again due to the fear of losing my progress, points, and awards. I have spent hours trying to resolve this issue on the Microsoft support sites without success. I briefly connected with a chat representative, but my session was disconnected abruptly. Any help to rectify this problem would be greatly appreciated.

Hello, I recently purchased a £50 Xbox gift card for my son. Unfortunately, when we tried to use the code, it repeatedly showed as deactivated. After contacting Microsoft and providing photos of the card along with proof of purchase, I was given various case numbers ([redacted], [redacted], [redacted]) with no resolution. The store where I bought the card confirmed it was still active, but I am unable to get a refund. The customer service experience has been frustrating, with long wait times and unfulfilled promises. I simply want my £50 refunded or credited to my son's Xbox account so he can purchase the game he desires. I hope this matter can be addressed promptly and seriously.

I was charged $[redacted].89 for Hitman 3 Access Pass 2 Gold and $[redacted].77 for Hitman 3 Deluxe Edition on January 30, 20. I only ordered the Hitman 3 Access Pass 2 Gold but received the Hitman 3 Deluxe Edition as well. I have not used it and should not be charged for it. It is on my Xbox and I would like it removed. I also found in my emails that in November [redacted] on the 12th, 15th, and 22nd, I was charged $30.50 each time for Assassin's Creed Valhalla - Helix Credits Medium Pack (2,[redacted]). I should only be charged once a month for that, not three times. There appear to be multiple double and triple billings on my account. I am not pleased with this accounting practice. I have tried to contact Xbox customer service by phone without success. I would like the opportunity to speak to someone by phone about this issue. Thank you.

I am seeking a 24 or 25 recovery code for my account. I was informed in early December that I would receive it within 30 days, but it has been much longer. I am receiving daily texts requesting my credentials for WHO-DARES at [redacted] Due to personal hardships, including the passing of my wife and uncle, I cannot recall my password. I have provided all necessary information, including banking details. Please stop the harassing emails demanding my password; failing to provide the recovery code will force me to seek assistance from the ombudsman and citizens advice bureau. I require your help, specifically with the authentication code. My name is Mr. David Rhind, and my profile was under Hawkeye243302. You have my contact number as [redacted]2. Kindly refrain from further harassment and prioritize assisting your customers in need.

I recently had a 14-day suspension on my Xbox account, which I believe ended on the 8th. However, upon logging in, I see that there is now a 2-month console ban showing up without detailed information in the enforcement notes or case review. I'm confused as to the reason behind this extended ban, as during the case review, I was informed it would only be a 14-day ban. I would appreciate clarification on why this ban was increased and some details on the reasoning, as I expected more transparency regarding the consequences.

I am seeking assistance with obtaining a refund for my recent purchases of Call of Duty Cold War and Modern Warfare. Since February 12, [redacted], both games have consistently crashed when attempting to launch, causing my Xbox Series X to shut down. I had also acquired an Xbox Elite 2 controller on the same day, which I am now contemplating returning due to the inability to use it with these malfunctioning games. Despite reaching out to Microsoft customer support, no solutions or compensations have been provided. I am unsure if this issue is relevant to the warranty of my Xbox Series X. How can I proceed with initiating a refund process for these games?

I received an X-box as a Christmas gift, and my grandson helped me set it up. Unfortunately, he used the wrong email address ([redacted]) instead of mine, which is [redacted] I've been enjoying playing Forza Horizon 3 and have reached level [redacted] with over 5 million in credits under the name G Pa#[redacted]. However, this morning, the X-box prompted me for a password verification via email, which I can't complete due to the incorrect email linked to the account. At 63 years old, I now empathize with the stress kids experience when their games face issues. Any assistance you could offer would be highly appreciated. Thank you.

My name is Dasie Bass, and I am feeling really frustrated right now. I have tried reaching out to a live agent multiple times, but whenever I call, a recording plays, and then the call disconnects without giving me the option to speak with an agent. The issue is that unauthorized charges for Xbox games keep appearing on my two checking accounts. Being 79 years old, I do not own an Xbox, nor do I know anyone who does. I have never had an account with Xbox either. I urgently need to resolve this matter and have the charges refunded to my accounts. I have previously contacted Xbox to request the removal of any credit cards associated with my name. I would greatly appreciate it if a live representative could contact me promptly at [redacted] to address this issue. I prefer to speak with a live agent over the phone rather than receiving an email from Xbox.

I'm experiencing an issue where I can log in, but when I try to access my games, it prompts me to sign in with the account that purchased the game or installed the app. Even though my Live Gold card is valid until 3/6/[redacted] and all the games are on my account, I'm unable to play them. For further assistance, please reach out to me at [redacted] Thank you.

I'm experiencing issues signing into my Xbox account. When attempting to log in, I followed the steps to select my profile, but it continuously loads without success. An error message advised checking network settings under "current Network status" on Xbox Live, showing "ipv4" and "ipv6" as open. According to the message, Xbox Live core services are unavailable. Visiting Xbox.com/status for more information didn't clarify the problem. I am seeking assistance from a manager or the Xbox support team to troubleshoot this matter. Initially signed in, I couldn't join parties or engage in other activities besides playing games. The suggestion to check xbox.com/xboxone/Status was confusing, prompting me to reach out here for assistance. Your help resolving this issue would be greatly appreciated. Thank you.

I am experiencing issues with the online services I pay for monthly. I am unable to play games online or even watch regular DVDs without an internet connection prompt appearing. Despite multiple attempts to reset, delete, and re-download accounts and storage, the issue persists. I am incredibly frustrated by the lack of response or assistance I have received. My Xbox Live account, which I have been a loyal customer to for nearly a decade, has been disappointing. The absence of support or personalized responses is unacceptable given that I rely on this system for internet access, gaming, and streaming services. I am seeking help, compensation, and a more reliable online service. It is disheartening that I cannot even watch regular DVDs. I will continue to raise this concern until I have confidence in a service I can depend on.

I cannot access my Xbox One account due to an issue with updating my phone number. My son added his number to receive a code and now my old number is not recognized. Despite having my backup Gmail registered with Xbox, I am not receiving any codes there. The system seems to be considering my son's number as a new update, causing me to be locked out. Attempts to receive codes are futile as they are sent to the old number or Gmail account, which I cannot access.

I have been experiencing frequent disconnections from the Xbox Live server for about three days now. This issue occurs intermittently, typically after playing for 30 to 40 minutes, and lasts for around 30 seconds. I suspect there may be a server problem since I have never encountered this before. I have been attempting to reach customer support without success. The lack of an easily accessible customer support number is quite frustrating. Despite these challenges, I do appreciate my Xbox and the online gaming experience it offers. I just hope to receive some assistance to resolve this issue soon. Thank you for your time.

Hello, I recently purchased a new Xbox Series X in late January. I already had a copy of Madden '21, which I had been playing on an older console. After setting up my new console, I installed Madden '21 on the Xbox Series X. However, every time I play the game, the console shuts it down. I have tried various troubleshooting steps such as uninstalling and reinstalling the game multiple times, as well as buying a new physical copy of Madden '21. Unfortunately, the issue persists, and I suspect it might be a problem with the console itself. I am aware that there might be a known issue between Madden '21 and the Series X, possibly requiring a patch to fix it. However, I am unsure how to obtain the patch or why my console did not receive it. I have been attempting to reach out for assistance for a few weeks now without success. As a long-time Xbox customer, I am becoming increasingly frustrated with the game shutdowns and the lack of customer support. Any help or guidance you could provide would be greatly appreciated.

I am having trouble updating my original Xbox One. I attempted to update it using the wireless connection, but received an error code indicating issues with the Wi-Fi signal strength. Despite verifying the Wi-Fi connection, the error persisted. I then tried offline updating, which required some troubleshooting to succeed. However, the offline update stalled at approximately 50% completion, displaying error code E101. I am uncertain about the specifics of this error code, and would greatly appreciate a detailed explanation and a simple step-by-step guide as I am not very tech-savvy.

Subject: Issues with Subscription Cancellation Hello, I have attempted to cancel my subscription under the user names sparker46 and sparker64 multiple times within the last few years via the online portal. Despite these efforts, I continue to be charged $13.55 monthly. Currently, my account states it expired in February [redacted] with no recent activity or charges listed, contradicting the charges to my credit card. The situation has led me to spend over $[redacted] on a cancelled account. I urgently seek a resolution as I have already cancelled my credit card, anxious about possible future charges. It's conceivable that my credit card details might be linked to another account mistakenly. I'm baffled that despite repeated cancellation attempts, I am still being billed. I kindly request prompt assistance on this matter to avoid any further complications. You can contact me at [redacted] or via email at [redacted] Thank you.

I am currently playing Fallout: New Vegas on my Xbox One through backwards compatibility. I have noticed that halfway through my playthrough, I did not receive any of my DLC quest notifications. Even though I have downloaded all the DLC content as part of the Ultimate Edition, it does not show up in-game. I have tried downloading my Cloud Saved games and accessing the Add-ons through the Xbox Live Marketplace, but the DLC is installed yet inaccessible in-game. I have photo evidence to support this. Could someone please assist me with this issue? Thank you for your time. Gamer-Tag: Kagizu

I recently got a new Vizio TV, but I am encountering issues when trying to play Xbox One X disc games. Upon inserting the game disc, I keep getting an error message instructing me to insert the disc or to clean it if already inserted. Even though the game disc is clean and properly inserted, I am unable to play. I have adjusted settings to confirm that the TV is compatible with Xbox One X visual and audio content. I have also tried restarting the Xbox, powering off for 15 seconds, and switching HDMI ports to no avail. Next, I plan on purchasing a new HDMI cable to troubleshoot the problem. While other apps like Netflix and Disney Plus work seamlessly, I am puzzled as to why my new TV is having difficulty playing Xbox One X games.

My Microsoft accounts have been compromised by someone I know. This individual has used PowerShell to grant themselves administrator privileges, allowing them unauthorized access to my property. It seems like Microsoft's security measures are insufficient as it's becoming easier for hackers to infiltrate user accounts. I want to file a formal complaint against this thief and request a permanent ban from Microsoft. This person has a history of illicit activities online, including misusing my credit information for personal gain. I have reported the identity theft to the authorities. I am seeking assistance on how to regain control of my accounts and prevent further unauthorized access. The hacker even tampered with my XBOX account by deleting my gamertag. Is there a way to recover my accounts and possibly change their names or transfer them to new ones? Your help is greatly appreciated.