Xbox Customer Service Issues

My son, CTRPO2 Kevin Cunha, has been serving in the Navy for over two years. Before reporting for duty on short notice, he was unable to cancel his Xbox Live subscription. Despite being stationed in Japan with unreliable internet access, he has been charged $60 annually for the unused subscription since May [redacted]. Due to his current deployment at sea and difficulty reaching Microsoft, I, Peter Cunha, his father with power of attorney, am seeking assistance to cancel the subscription, stop the recurring charges, and potentially request a refund. While $60 per year might seem trivial, for a military enlisted member like Kevin, every amount matters. Any help in resolving this issue with Microsoft would be greatly appreciated.

Hi, I recently chatted with your support team and I have to express my disappointment with the service. I was charged [redacted] SEK to correct the naming issue on my Xbox account, which was a misunderstanding on my part. I believed that the numbers identifying players were hidden like on other platforms, not mandatory. Despite recently purchasing a game and in-game currency, I was disappointed that no exception could be made considering the quick correction needed. I hope you can understand my frustration and restore my faith in your services as I want to continue using them. Thank you. Regards, Christoffer

I am currently in Australia. Recently, someone from China/Netherlands accessed my account, rockstarjunkie linked with XBL, and changed it to an apple-related username. I have about [redacted] digital games and have used multiple consoles without issue until now. Despite my best efforts, including setting up two-factor authentication, I am unable to reset the account due to a new PC and a misplaced USB cable. I am seeking assistance with resolving this situation. Thank you.

I have encountered an issue where my account was accessed without my knowledge. The connectivity of my wifi and devices has been compromised, resulting in all my attempts to fix it being unsuccessful. I have tried rebooting my gaming console, unplugging it, waiting for 30 seconds, and restarting my wifi router, but unfortunately, none of these efforts have restored my connection. The individual responsible for this intrusion goes by the gamertag Deadly Sealz, who has also affected my friends simultaneously. Strangely, I am the only one experiencing wifi problems. Re-establishing my wifi connection is paramount as I urgently need it to submit vital school assignments. Time is of the essence, and I am eager to regain my original internet connection promptly.

I'm experiencing constant issues with Xbox Live. I get kicked out while playing games and have to power cycle my console up to 5-10 times a day. This service has been unreliable for weeks, and I feel it's unfair to pay for something I can't fully use. Additionally, I am disappointed with the newer Xbox controllers as they have poor quality. The sticks drift, and the LB button even fell out of one of my controllers, despite minimal use. Considering switching to PlayStation due to their exclusive games and better controller durability.

While playing an online MMO game, I engaged in PVP and defeated another player who then proceeded to send me numerous party invites and messages. After joining their party, they began insulting and threatening me. I decided to leave the party, but the harassment continued, so I reported them. To my surprise, I received a communication ban from Xbox Live. As a paying customer, I find this situation to be unfair and absurd. I reported the player for their inappropriate behavior, yet I was the one who received a punishment. This issue needs to be resolved promptly. The way customers are treated in this manner is unacceptable. I am eager for a swift response to rectify this situation.

Please review charges on my Visa statement including #[redacted] and #[redacted]. I was alarmed to see over $[redacted] in x-box charges. As the legal guardian of my grandsons who are 9 and 11, they have been playing Fortnite during their break from school. I initially allowed them to use their own money for $24.99 games, but I was unaware that Xbox had saved my credit card information. I cannot afford these charges. I will carefully examine my statement and appreciate your attention to this matter. Thank you for your help.

My 13-year-old son discovered an Xbox in the trash with a faulty disk door. After he fixed it, I let him keep it. When he wanted to buy a game, I unknowingly used my credit card info attached to a different Microsoft account linked to the Xbox. I now need to remove my personal information from that account. My son suggested deleting the entire account from the Xbox to protect my credit card details, but I am unsure. I want to ensure my information is secure and prevent unauthorized access to my financial details. This was an accidental oversight, and I am seeking assistance to address this issue promptly.

I'm very frustrated that I can easily get live help from PlayStation for my son's console, but I'm having trouble getting through to Activision or Xbox regarding my own issue. I purchased Modern Warfare for the first time and encountered locked content in Campaign and Multiplayer. Although I could access Warzone, I wanted to play the game I paid for. After deleting and reinstalling, the game now prompts me to buy Warzone with no patches available. I would appreciate live support for this problem. I bought the game on Black Friday at Walmart for Christmas but due to personal reasons, I haven't had time to play it. I would be very grateful for any assistance. Thank you.

I am interested in signing up for the Ultimate Gold Membership for at least a year. I initially signed up for a one-year subscription, but Microsoft has been charging me $16.99 per month for the last 5 months instead. I have attempted several times to resolve this issue but have not received any help or reimbursement. The total amount I have paid monthly would have covered the entire year, so it seems unfair that I am still being charged incorrectly. As a result, I have canceled my automatic payments until this matter is resolved. I am entitled to a year of Ultimate Game Pass as I requested in October [redacted]. Xbox has been charging me without my consent, and I am looking for your assistance in rectifying this situation promptly. I appreciate your help in resolving this matter. Thank you.

Towards the end of last year, I upgraded to Xbox Game Pass Ultimate to try out some new games. After letting it expire, I wanted to play State of Decay 2 today, but it prompted me to renew Game Pass or login with the account that purchased it. Although I believe I bought the game and DLC before subscribing to Game Pass, I couldn't find them in my library under owned games. To investigate, I tried to check my order history on the computer since it only displays the last three months on Xbox. On my console, the Xbox profile linked to my Outlook email is different from the one I play with. I accidentally removed my actual Xbox profile while trying to resolve this, thinking the game would work if I reinstalled it. Upon logging in with my Outlook email, it shows an unused Xbox profile with no achievements, order history, or Xbox Live subscriptions. Now I need help recovering my Xbox profile to regain access to my game purchases, data, and achievements.

I recently performed a factory reset on my Xbox and encountered an issue with slow update installation. Despite checking my internet connection, which seems fine as other devices are connected, I am experiencing delays in 'checking connection' and searching for updates. The error message I receive states: "There was a problem with the update. You need this update to use your console, but something went wrong Console ID: [redacted] Error codes 0x80072EE2 0x[redacted]0 0x[redacted]1" I've attempted troubleshooting by power cycling the Xbox, verifying the internet connection, and performing another factory reset. Unfortunately, the error codes persist each time an update is attempted.

Today is my birthday, and my dad kindly got me an Xbox Live Gold card a few days ago. He tried to redeem it for me after the code didn't work, suggesting I reset my password. I followed his advice, initiating a password reset that indicated I should hear back within 24 hours. Not wanting to wait, I tried entering the code myself on my Xbox One. This code had already been attempted once by my dad, resulting in an error message. Surprisingly, my attempt showed the code was added to my account. However, upon checking, I noticed the Xbox Gold subscription was still missing. This is my second experience with an Xbox Gold card, the first being successfully redeemed via my phone for a gift from my cousin. I'm feeling quite lost at the moment and would greatly appreciate any assistance with this. The card is for a 12-month subscription, and I'm really hoping I can resolve this issue soon.

I'm William Brady. I just wanted to pay $19.95 for 1 month of Xbox Live, but my card was repeatedly charged over $[redacted] without authorization. My 10-year-old son couldn't remove the card, leaving me financially drained due to COVID-19 job loss. Your company didn't request the 3-digit code on the back of the card, causing this issue after initially paying for one month on June 20th. Please urgently address this situation. Thank you.

I am concerned about a charge issue on Xbox Live. The card cannot be removed, and I didn't need to enter the back 3-digit code for each transaction. I realized my child has been making unauthorized charges overnight, depleting all my funds, which I need back urgently due to COVID-19. I only authorized the first transaction. Please contact me at 1-[redacted] to explain and resolve this matter promptly. Thank you.

Recently, I had a disturbing interaction with a user named "Th3b3ard3dOnion" that involved sexual harassment. Despite asking him multiple times to stop messaging me, he continued and then reported me for swearing, leading to me being banned. He sent me inappropriate voice messages detailing explicit actions. This all transpired following a game of For Honor, during which I remained friendly despite his insults. I am currently communication banned until July 5th. I kindly request a human review of the conversation that led to this issue. Thank you for looking into my situation.

This morning, I noticed that my Minecraft realm status was expired, even though I have auto-renewal enabled. I thought I might need to renew every 12 months since I originally purchased it in June [redacted], so I renewed it. However, now my subscription management page indicates that I own and am being billed for multiple realms. Furthermore, it shows that I was billed yesterday for the realm that expired. I only want to have one realm, so I would appreciate a refund for the additional ones. Thank you.

Dear XBLPET Agent, I am writing to address the recent Permanent Suspension of my account on 07/08/[redacted] due to alleged solicitation of glitches or duplication, leading to an inflation of account followers. Despite my intent to simply find players to make my Minecraft world more authentic, I am unable to access my account as per the investigation findings. I respectfully request a reconsideration of the suspension as I strive to abide by the Community Standards. I appreciate the thorough review process and am eager to continue participating on Xbox Live in a safe and positive manner. Please allow me to regain access to my account for a fair evaluation of the situation. Thank you for your time and understanding. Sincerely, WolfManGaming83

I experienced two incidents of harassment online. I have been a devoted customer of this game company for years and have faithfully used Microsoft products. I recently reported someone after being harassed when I used a derogatory term. As an African American, I believe I have the right to choose my language. I request urgent action to rectify any enforcement actions on my account. If this matter is not resolved by July 11, I will consider switching to a competitor like PlayStation. I value professionalism and expect better service from a company like yours.

I am frustrated with my birthday present - a custom controller with a malfunctioning bumper button. The service process through the portal has been a nightmare, leading me to seek assistance from a third party just to reach this point. I am contemplating returning both controllers and selling my Xbox due to the poor service experience. My attempts to cancel recurring billing have been unsuccessful since my Live account expired when I changed my card number. Despite spending hours navigating the system and struggling with the virtual keyboard, I have yet to speak with a human for assistance. I enjoy playing Warframe and For Honor, but the lack of support is making me reconsider using Xbox products. Please provide a compelling reason to continue using your services; a good start would be enabling direct communication instead of relying solely on the virtual keyboard.