X Customer Service Issues

Hello. I am reaching out about my friend Betteroffdead00 on Twitter, who has had a suspended account for several weeks now. We are trying to understand if the account is permanently banned or just temporarily suspended. Unfortunately, my friend has been feeling quite low and may have posted something that led to the suspension. Despite this, he received no notification at the time of the suspension. He values the content he has created over time and hopes to regain access to it. He assures that he will avoid making any similar comments in the future. I believe a temporary suspension would be a fair consequence, allowing him to return to the platform he uses regularly. He is truly remorseful for his earlier comment. It troubles me that his account may have been permanently banned over what we perceive as a minor issue, especially when there are more severe violations present on the platform. I kindly request a way to contact your support team for further assistance. Thank you. - Caroline

In December [redacted], I updated my birth year on Twitter to reflect my actual age. Having created my account before age 13, my account got locked. After providing identification proof showing I am now 21, Twitter informed me they needed to delete posts from when I was under 13 before unlocking my account. It's now April [redacted], and I haven't received any follow-up email about unlocking my account or any progress. I joined Twitter in [redacted] and value the connections and posts on my account. I hope to regain access to my account soon. Thank you. My username on Twitter was @thughyung.

I had my mom help me create a Twitter account a few years ago for a class. I never changed the birth year she input, which was to get bonus points. Recently, I updated my birth year since my birthday passed, but mistakenly got locked out when I changed it to [redacted]. I use Twitter for my college job, and it’s essential for my work. I have active accounts on Facebook, Snapchat, and Instagram that verify my identity. I need Twitter to unlock my account promptly. Thanks!

Hello! I am having trouble viewing sensitive content on Twitter mobile. Even though I've adjusted my settings to view such content, the option to always display it doesn't seem to be working. Despite checking the box under "privacy," I continue to receive a message stating that the media contains content I've chosen not to see. This issue persists across logins, logouts, and refreshes, and I've also attempted to change the setting on the desktop site to no avail. Many other users are experiencing the same problem, as evidenced by various threads addressing this issue. Any assistance in resolving this matter would be greatly appreciated. Thank you for your attention!

I have been waiting for over a month for Twitter to unlock my account, @agumon949. They required my parents' consent and requested private information like my mum's details, bank statement, birth certificate, and driver's license, which seems excessive for unlocking an account. We provided the information, but my account still shows as locked when I try to log in. The message on the form page said they would update on the progress, but I haven't heard back in a month. I rely on this account to connect with people and it's crucial to me. I really need Twitter to unlock my account promptly and ensure everything is intact.

I had a disagreement on Twitter where I responded with strong language to false accusations of xenophobia and racism. I identify as transgender and mixed race, and I felt unfairly labeled. In hindsight, I realize I should have responded more calmly and thoughtfully, especially since I usually handle trolls better. The situation escalated, leading to me being locked out for my heated exchanges. The argument stemmed from differing political views regarding Scottish independence. Despite feeling justified in some of my reactions, I acknowledge I should have kept my emotions in check. While I believe the others involved should also face consequences, I accept responsibility for my actions and have decided to block them.

Around 1 pm London time, my account was permanently suspended on Twitter for "hateful conduct." The incident stemmed from a joke I made about Chris Brown and Beyonce, leading to a wave of harassment from Beyonce fans who mass reported my tweets. As a Black man, I often use the N-word as a term of endearment, which was previously recognized by Twitter when I deleted a flagged tweet containing it. However, realizing my extensive history of such casual language in old tweets, Twitter suspended my account today for the same reason of hateful conduct. I have a screenshot of one of the reported tweets where I was simply complimenting a friend's picture. I am concerned about the firm stance Twitter takes on suspensions and worry I won't be given a fair chance to explain. I have never maliciously attacked anyone, especially not from a group I belong to. I fear losing my account, which is vital for my events and income, due to bullies' targeting over a harmless joke. I hope to find a solution or speak to a representative, though I am unsure if that's possible given Twitter's approach.

My account got locked for adding my birthdate to my bio, which is April 24th, [redacted]. I created the account when I was under 13, with my mother's knowledge, who also monitored it from her phone. I use it to connect with coaches and others related to being on the USA national rugby team. Although now it's more of a personal blog, I still have coaches, friends, and family following. I provided the necessary information, including my mother's, along with a signed form and driver's license, but I haven't heard back or had my account restored. I value the photos and content on my account, as I've been using Twitter for many years. I really hope my account can be reinstated. Thank you for your assistance.

My Twitter account was unexpectedly suspended on Sunday morning without any prior notice. I know that Twitter typically sends an email explaining the reason for a suspension, but I did not receive one. I manage a blog called WTP Sports (which was also suspended) and my account. While reviewing Twitter's rules, I noticed a possible reason for the suspension. The blog's president, Joe Scotch, had been suspended a few weeks back, and his appeal was denied. Although Joe had briefly accessed my account over a year ago to link it to the blog's website, he no longer uses it. I am the sole operator of the account and have diligently managed it since [redacted]. Given my financial struggle as a college student, this account is crucial for my business ventures. I suspect that Twitter linked Joe's IP address to my account, assuming he was evading suspension. I urge Twitter to consider removing Joe's IP address association and reinstating my account promptly, as I rely on it to connect with my followers—especially during important Celtics and Bruins games. I have submitted an appeal four days ago and anxiously await a response to resume my business activities and communication with my audience. Your swift attention to this matter would be immensely appreciated. Thank you.

Hello, I'm Sam Zak, a business owner from San Diego, California, operating a clothing store in Pacific Beach. I need assistance with a Twitter account associated with my business. Unfortunately, the account has outdated, inappropriate, and unrelated posts from [redacted] due to a former employee's mismanagement. I no longer have the login credentials and am unable to locate anyone to assist me. This Twitter account is the first result when searching for my store's name, so it's crucial to regain access to rectify the situation. Your help in resolving this issue would be greatly appreciated. Thank you, Sam Zak

My Twitter account was locked because I initially set it up when I was under thirteen. To circumvent this, I altered my birth year, but now that I am over thirteen, I attempted to correct this by changing it back. However, this led to my account being locked. Despite selecting the option to notify Twitter of my correct age, my account has remained locked since the start of March. Considering I am now over thirteen, the unlocking process should be automatic. Yet, my account is still inaccessible. I kindly request your assistance in unlocking it promptly.

My Twitter account was unexpectedly suspended on Sunday morning without any notice. While Twitter normally emails the reasons for suspensions, I did not receive one. I manage a blog named WTP Sports, and our main account also faced a random suspension. As I reviewed Twitter's rules, I came across a potential reason for this situation. Our blog's president, Joe Scotch, was suspended from Twitter a few weeks ago, and his appeal was denied. It seems that Twitter may have linked my account to Joe's due to him accessing it once over a year ago to connect it with our website. However, I am the sole user of this account. I would like Joe's IP address removed if it is the cause of my suspension and request the reinstatement of my account. This issue is affecting my coverage of the Celtics and Bruins playoffs. I rely on this account for business and financial support as a college student. I have been waiting four days for a response to my appeal, and time is of the essence for my business. I appreciate a prompt resolution. Thank you.

Hi, I use @fabieberous as my main Twitter account. Since I usually access Twitter from my phone, I rarely needed to log in from other devices. However, when I lost my phone and tried logging in from another one, I received a notification that my account was locked due to unusual activity and required a password reset. Unfortunately, I no longer have access to the associated email address because I switched to a new one and no longer use the old email. This situation has prevented me from regaining access to my Twitter account, causing me to discontinue using the platform. I would appreciate any assistance in resolving this issue as I prefer not to lose all my connections and start anew on Twitter. Rest assured, I am willing to provide any necessary information to recover my account. Thank you.

I currently hold the position of Senior Medical Officer with CRPF India. I have a broad engagement with different levels of society in Kashmir, both as an officer and a social figure. Through active participation in ongoing civic programs like CRPF Madadgar and writing on various digital platforms to shape perceptions about the state, I have established a distinct presence. Recognized with two Director General Police Medals and a Presidential Medal for Life Saving, I have gained recognition in my field. To safeguard against plagiarism and online abuse, I kindly request the verification of my Twitter account @DrSuneem, as my follower count continues to grow steadily.

I received an email on Tuesday stating that my account (@lilpochaco) has been suspended due to alleged "hateful conduct" targeting various groups. The tweet in question was actually me defending a friend who was being bullied, not promoting hate speech. I have appealed the suspension, contacted Twitter directly, but have not received a response in three days. I believe my suspension is unwarranted, and I am seeking the reinstatement of my account or at least a prompt response from Twitter regarding this issue.

I mistakenly entered my organization's start date, 4/14/[redacted], as my birthdate, resulting in the account being locked due to the age requirement. It is clearly impossible for a five-day-old to create a Twitter account. I am seeking to have my account reinstated without providing a photo I.D. as the suspension reason seems unreasonable given the circumstances of a simple data entry mistake. A photo I.D. should not be necessary to correct this error.

I mistakenly entered my organization's start date as a birthdate, resulting in the account being locked due to being less than thirteen years old. This occurred because of a data entry error. I believe it's unreasonable to require a copy of my photo I.D. to rectify this situation, as it's clear that a FIVE DAY OLD could not have created the account. Twitter's system is not equipped to handle such errors, leading to the suspension of the account. I request the reinstatement of my organization's account without the need for photo I.D. verification. The assumption made by Twitter's system is illogical, and I urge for a resolution without unnecessary verification steps. My personal account dates back to November [redacted]. I attempted to contact @TwitterSupport but found it unhelpful as it appears to be an automated bot.

Hello, Get Human community, I have found that my account was blocked after expressing dissent towards certain political ideologies, particularly those associated with Zionists Globalism. It is concerning how opposing viewpoints that do not align with a specific narrative can lead to censorship and exclusion. I also disagree with the promotion and normalization of transgender issues, homosexuality, and abortion, which seem to undermine traditional values and societal norms. These actions push for global diversity at the cost of creating division, aggression, and ethical conflicts. While the suspension of my Twitter account may not be a significant loss personally, it is crucial to confront and address policies that seem to favor a specific group's interests rather than the broader community. The suppression of free speech is a serious issue, and it is vital to stand against any form of injustice or manipulation. Let us unit as humans to resist wrongful agendas and strive for a more just and compassionate world. Remember the words of the King of Sparta: "Molon Labe, freedom or death!" It is essential to uphold our principles and values, even in the face of adversity. May we all seek enlightenment and justice in our endeavors.

I am currently in the process of deleting all my social media accounts on various platforms, not just Twitter. However, I have encountered an issue with deleting my Twitter account. It was deactivated previously because I created it when I was under 13 years old. Even though my account still seems to exist, I am unable to access it. The deactivation happened months ago, and I had hoped it would be resolved by now. Whenever I attempt to contact the company through the provided services on the app, it says a representative will be with me shortly. However, it has been months already, and I am unsure of what "shortly" means in this case. I really need to delete all my social media accounts, so I would appreciate your help.

Hello, my account got locked because when I was younger, I set my birthdate on Twitter to when I was under 13 years old. I chose the reason that my mom authorized me at that time. Now I am 20 years old, but Twitter asked for my mother's email. I provided it, and they sent a form for my mom to fill out and requested a picture of her ID. My mom is currently out of the country. However, despite submitting the form twice, Twitter keeps saying the materials are incomplete or illegible. I need my account back urgently. Please assist me in identifying the specific issue with the materials. Thank you.