X Customer Service Issues

Dear Twitter Support, I am reaching out because my account has been locked, and unfortunately, I am unsure of the exact reasons behind this. I am committed to reviewing the relevant rules thoroughly to make sure I comply going forward. As a Chinese user, I am facing difficulty in receiving the verification code necessary to pass the verification process. Despite multiple attempts, I have not been able to receive the code, which is the main issue. Whenever I input my associated mobile number, which I have previously used to connect with Twitter, and click 'Send', I receive a message stating that either I have exceeded the allowed number of attempts for mobile verification or that my number has been utilized. I want to emphasize that I am a real user and not a robot, and I have always made an effort to adhere to Twitter's rules. I sincerely hope that this issue can be resolved promptly, leading to the unlocking of my account - this is my primary wish. I am grateful for any assistance you can provide. Thank you very much.

My mobile phone number is not working, so I am unable to receive the verification code. I don't understand why my account has been frozen. I assure you I am a real person, not a robot. This Twitter account is crucial to me, and I urgently need to regain access. Please assist me in unblocking it. Thank you for your help. It seems someone reported me falsely, please unfreeze my account promptly as I have not violated any rules. I have been trying to address this issue for two months, yet it remains unresolved. Please prioritize my case. I did not break any rules; the system mistakenly blocked me due to false reports. Please address this promptly. I rely on your help to unfreeze my account as it is essential to my game account.

Dear Twitter Support Team, I am a Twitter user with the handle @S[redacted]5. Today, upon logging in, I discovered that my account has been suspended for allegedly breaching Twitter's regulations. The suspension may be due to my habit of capturing and sharing my favorite content, frequently reusing text in my tweets, and retweeting similar content from my other account, which could have triggered the spam detection system. Nevertheless, I want to clarify that the video media within the repeated tweets I shared was actually diverse. I am truly sorry for any inconvenience caused to fellow Twitter users, as I was unaware of the specific rules beforehand. Twitter holds great significance for me, connecting me with valuable individuals. The current suspension has made it challenging to reconnect with them. I earnestly request Twitter's reconsideration, pledging to meticulously acquaint myself with the platform's guidelines to prevent any recurrence of such violations. I deeply value my Twitter account and assure you that upon reinstatement, I will promptly remove any infringing content and adhere strictly to Twitter's policies, appreciating the privilege of utilizing the platform anew.

Dear Twitter Support, I am writing as user @shiyuzuxia1987 concerning the recent block on my account due to suspected violations of the platform's rules. It appears that my account may have been mistakenly flagged as spam due to repetitive postings of similar text content and retweeting relevant posts from my other account. While the text may have been recurring, the accompanying video content in these tweets was unique each time. I deeply regret any inconvenience caused to fellow Twitter users and acknowledge my oversight in understanding the rules thoroughly. Twitter holds significant value to me as it connects me with many important individuals, and I sincerely request a chance for account re-evaluation. If reinstated, I commit to promptly removing any offending content, adhering strictly to Twitter guidelines, and treasuring the privilege of utilizing the platform appropriately. Thank you for your consideration.

Dear Twitter Support Team, I am reaching out as a Twitter user under the handle @S[redacted]5. Today, upon logging into my account, I discovered that it has been suspended for violating Twitter policies. I acknowledge that this might have occurred due to my habit of reposting some of my favorite content, frequently reusing text in my tweets, and having my other Twitter account retweet similar content, which potentially triggered the antispam system. I regret any inconvenience my actions may have caused to fellow Twitter users, as I was not fully aware of the specific guidelines. Twitter holds immense value to me due to the connections and content I enjoy. Being cut off from this platform hinders my ability to stay in touch with important individuals on here. I am sincerely sorry for my oversight and am willing to rectify the situation by promptly removing any infringing content, committing to adhering closely to Twitter's rules, and ensuring such mistakes are not repeated. I deeply appreciate the platform and kindly urge a reconsideration of my account's suspension, vowing to comply diligently upon restoration. Thank you for your attention and understanding. Sincerely, @S[redacted]5

I recently attempted to log into my account from both my phone and laptop, but I had been logged out unexpectedly. Upon trying to log back in, I encountered issues as it flagged my login as "suspicious." My account is linked to my email and phone number. I connected my Genshin Impact account to Twitter a while ago and now wish to unlink it, but I am unable to access my account currently. I attempted to unlink it from my phone settings, but it seems to not have been successful. I would appreciate any assistance you can provide.

Our organization's Twitter account got suspended because I mistakenly entered our establishment date as the 'date of birth.' Since the account was created in [redacted] and our founding year was [redacted], Twitter flagged it as an account created by an 11-year-old, violating their policy. Despite clarifying that it's an organizational account, not managed by minors, Twitter hasn't resolved the issue after a week. They directed me to a form requesting guardian details, which I supplied along with my identification. Unfortunately, Twitter's responses remain automated, reiterating the same requests, and attempts to contact support have gone unanswered. -T. Whittles

I recently had my Twitter account suspended unfairly. Despite numerous attempts to contact support, I've been unable to resolve the issue as the automated system doesn't accept my phone number, preventing me from accessing my account further. The lack of human interaction from Twitter support is frustrating, with responses failing to address the phone confirmation problem or justify the account suspension. It seems there is a need for a more responsible moderation culture on the platform. Even if my account is reinstated, there are concerns about future experiences for users. I'm open to taking on a moderation role at Twitter to address these issues. The current situation makes me hesitant to regain access to my account due to potential future problems with moderation.

I am a 24-year-old male living in Korea. I'm seeking help with a legal matter involving a Twitter account @Quoteuptohere. The account owner is linked to illegal activities in Korea, and I require copies of their messages to prove my innocence. Please consider allowing access to the account or sharing relevant messages by emailing me at [redacted] My trial is set for February 1st in Korea, and I am earnestly requesting this assistance despite privacy concerns. Your cooperation before the court date would be greatly appreciated.

Hello, I'm Ludmila Efimova, known as @apixsun on Twitter. I'm contacting you concerning the mistaken blocking of my close friend Enzo Christopher's account, @EnzoKenzo10. His account was incorrectly blocked due to a complaint from Samantha & Architekten, @SamiLnSchneider, who posted an offensive tweet about my friend's appearance, then deleted it and closed her account. In response to @SamiLnSchneider and @EnzoKenzo10, my friend Enzo posted a classy reply, asserting his indifference to Samantha's actions. Enzo is an honest individual who abides by Twitter regulations, demonstrating politeness in all interactions. I kindly request you to investigate this matter and reinstate Enzo's account after reviewing its content to ensure compliance with Twitter's policies. Thank you for your attention and assistance in resolving this issue promptly. Sincerely, Lyudmila Yefimova.

Hello, I am writing on behalf of my husband Vito Stellino. His Twitter account, @vitostellino, has been suspended without clear reasons provided for the violation. We have submitted an appeal but have yet to receive a response regarding which rule was allegedly broken. Additionally, there is an imposter account, @vito_stellino, using his profile picture and falsely claiming to be him while responding to posts. This impersonation could harm Vito's distinguished career as an NFL Hall of Fame sportswriter spanning over six decades. Please take action to disable the impersonating account and prevent further damage. We would also appreciate if his original account could be reinstated promptly. Thank you for your attention to this matter. Sincerely, [Initials]

I mistakenly entered the wrong date of birth on Twitter, making my account restricted as if I were under 13, though I'm actually 23. After making 4 age verification requests with my and my parents' identity information, I have yet to regain access. Twitter support mentioned waiting 24 hours after review to access a reactivation tool, but it has been 7 days with no tool provided. They claimed no response from me led to closing my file and requested me to create a new one. However, I can't log in to ask for help on the site as it requires access to my suspended account. It has been 13 days since I first sought assistance to reactivate my account.

On February 27, [redacted], my primary Twitter account (@nasheirlss) was unexpectedly suspended without proper explanation. All I received was a message stating my account had violated the Twitter Rules. Prior to the suspension, I always followed the rules and never attempted to break them. I am uncertain as to why my account was suspended as I had never violated any rules previously. Typically, when an account is permanently suspended, an email is sent explaining which policies were breached and what content was in violation, but I did not receive any such email. I later discovered that during the time of my suspension, there was a sweep to remove bots from Twitter which mistakenly affected not only me but many other genuine accounts that were wrongly identified as bots and suspended. I have submitted two appeals to Twitter, the first on February 27 and the second on March 7. However, I have only received automated responses and no further updates. (Case No: [redacted]) I hope that the Twitter Support team addresses this matter promptly, preferably with a human review. I would greatly appreciate it if Twitter could reinstate my account and others affected by the suspension sweep who have also appealed for reinstatement. Thank you.

Dear Sir or Madam, I am contacting you regarding the above account which was deleted by Twitter even though I am of legal age to use Twitter as I am 20 years old. I have clearly stated this on the forms to reactivate my account, but I have not received any response from you. I am sending this message to request the restoration of my profile with all its previous information. If it is necessary to provide a copy of my ID to prove my age, I am happy to do so. Best regards, Jalel BELKACEM

Dear Madam, Sir, I am contacting you regarding the deletion of my Twitter account. Despite being 20 years old, my account was removed. I provided my age on the necessary forms for reactivation, but have not received any response from your end. I am reaching out to request the restoration of my profile with all its original information. If providing a copy of my identity document to verify my age is required, I am more than willing to do so. Thank you, Jalel B.

Hello, I encountered an issue today with my Twitter account being blocked, which is linked to my Google account at [redacted] Despite being an adult, my Twitter age was incorrectly set and I have been unable to adjust it. This restriction has frustrated me as my Google account clearly verifies that I am of legal age. I trust that Twitter can understand my situation and not suspend my account again, as it goes against fundamental human rights and freedom of expression. I have been a loyal supporter of Twitter and hope this matter can be resolved without further inconvenience. Kindly assist in unblocking my Twitter account. Thank you for your attention to this matter.

I haven't used Twitter in a while, and I'm puzzled as to why my daily emails from Twitter are suddenly in German. I live in the USA, speak English, and am not aware of any connections to Germany on my account. Upon logging in, I noticed everything is in English, which adds to my confusion about the German emails I've been receiving recently. I'm concerned someone may have hacked my account since I marked those emails as spam initially. Also, I would like clarification on whether Twitter is now charging for accounts or if it remains free. Thank you for your help in advance!

I am concerned about someone using my email address for a Twitter account without my permission. I need this to be stopped and my email locked out of Twitter's database. I do not have a Twitter account and never have. Despite trying, I cannot find a working phone number to reach out to Twitter for help. I just want others to stop using any form of my personal email created back in March [redacted]. I have received numerous confirmation code emails, security alerts for suspicious logins from various locations like Peru, Indonesia, and the USA, as well as new login notifications from Peru, the USA, and unknown locations. I would appreciate your assistance in getting Twitter to remove any version of my email address from their database and servers. Thank you for your help, Dad Cat.

I would like to acknowledge my actions from last April. I made a mistake by leaving a harmful comment under Joe Biden's tweet. I was frustrated with his actions in [redacted], such as surrendering to the Afghan Taliban and felt Twitter was unjust in enforcing its speech policies. Regrettably, I let my emotions get the best of me and posted a comment wishing harm on the President. However, since Elon Musk acquired Twitter and reinstated free speech, including Donald Trump's account, I realize my error. I deeply regret my actions and acknowledge that I should have removed the comment. I was overwhelmed and scared at the time. I hope for a second chance to rectify the situation.

I would like to address my actions from April of last year. I received appropriate consequences for leaving a harmful comment under Joe Biden's tweet due to my frustration with his actions in [redacted], particularly regarding the Afghanistan Taliban. Although I disapprove of his decisions, my response was extreme and unacceptable. I purposely violated Twitter's policies on Free Speech and got my account suspended by leaving another harmful comment. However, I regret my behavior, especially since Elon Musk's intervention to uphold Free Speech and unban Donald Trump's account made me realize my mistake. I acknowledge my error and feel remorse for my actions. I understand that I should have deleted the comment and controlled my emotions better. I sincerely apologize and hope to be given a second chance to rectify my behavior.