X Customer Service Issues

My Twitter account has been suspended without a clear explanation from the platform. The email I received mentioned multiple rule violations, but did not specify which rules I have broken. Despite trying to seek clarification, Twitter only sends generic responses without offering proper support or a way to appeal. The email from Twitter Support listed behaviors that are not allowed on the platform, such as creating multiple accounts with similar purposes, evading suspension with new accounts, sharing the same posts across different accounts, and aggressively following others, possibly through automated methods. It is frustrating to receive such a vague notice and to not have any recourse for further explanation or resolution.

My account was compromised recently. The hacker changed my username and used my real name. Although I received the new username in an email allowing me to reset my password, I am unable to update my username or other details. Despite reaching out to Twitter support, I have not received any assistance to resolve this issue. This unauthorized change occurred around 30.06.[redacted] without any corresponding emails from Twitter in my inbox. I did not approve any alterations to my username, name, or location. I am seeking help to restore my account to its original state and wondering how it was possible for these changes to occur without my email or phone confirmation.

I recently had my Twitter account suspended after receiving a warning that one more offense would result in a permanent ban. The situation arose from innocuous tweets within a fantasy football thread. These tweets involved light-hearted banter and included the "see no evil" monkey emoji, which was misinterpreted as hateful content. I want to clarify that the emoji has no racial implication in this context. It seems unfair that such a common emoji could lead to a ban when more egregious content goes unchecked. If the rules dictate that this emoji is problematic, then perhaps it should be disabled to prevent misunderstandings. This emoji is integral to my playful communication style, and I fear inadvertently using it in the future may lead to the loss of my account. I hope for a fair resolution to this matter.

@Celmystic's behavior is concerning. She frequently requests money online and claims to be married to Satan, wishing harm on those who do not donate. She manipulates followers by deactivating after receiving funds for her expenses. She recently threatened self-harm if not given money. Despite reports, no action has been taken. Screenshots of her misconduct are available and suggest a need for intervention. Addressing this issue promptly is crucial to prevent harm and potential legal consequences. Furthermore, a message in another language was received, making it difficult to understand its content.

My company's Twitter profile for Ripplr (@Ripplr3) got suspended. Here's what happened: I created the account using the email [redacted] without providing a specific birthdate. When I tried to update the birthdate to our UK incorporation date (16 Dec [redacted]), my account was locked as Twitter only allows users over 13 years old. Despite providing screenshots from the UK government site showing our company details, I couldn't resolve this through automated messages. I hope to connect with a live person for assistance. Thank you.

Dear Twitter Team, I am reaching out to request assistance with resetting my password as my current email address is no longer valid. Unfortunately, the email associated with my account is not in use anymore, prompting me to contact you through an alternative email. I am familiar with my password and consistently log in from the same location and device. If necessary, you can verify my identity by reaching out to some of my followers who know me personally. I am unable to submit a new password request due to an error message I have encountered, which I have included in this communication. It is crucial for me to regain access to my account promptly as it is utilized for my business, and I have been unable to engage with my audience for over a week. Please refer to the following details: 1. Username: JoeyNa 2. Primary Email: The email address linked to my account is [redacted], but I can be contacted via [redacted] 3. Logging Issue: I was able to access my account on the morning of May 5th, but encountered an error later that day preventing me from logging in. 4. Contact Number: The phone number associated with my account was [redacted], but as I have relocated, please reach out to me at +[redacted]0. Your prompt assistance is greatly appreciated. Thank you. Best regards, Ákos

I created a Twitter account roughly two years back, but only used it briefly due to not having a mobile phone. I relied solely on my laptop. Unfortunately, I've forgotten my user name, Twitter handle, and password. At my age, I'm not as tech-savvy as Donald Trump and facing difficulties accessing my account. I truly need assistance resolving these issues and would appreciate any help available.

I am reaching out regarding ownership of the LatinConexiones.com domain, website, LatinConexionesMedia.com domain, website, and associated email addresses. When @latinconexiones was initially created on Twitter, it was done so by a subcontractor of CEBCOR. However, I am now unable to access the account as it is suspected that the subcontractor used her own email addresses for setup. I believe she may have used [redacted] or [redacted] Without access to the passwords, I cannot reset them as the retrieval process would be sent to her email. I possess all the necessary legal documentation for the establishment of the mentioned entities and am willing to provide them as needed to regain control of @latinconexiones. Please advise me on any additional information required for me to access and manage the account.

My Twitter account @CDT_159 got suspended for supposedly breaking the rules. I suspect a friend compromised my account by making a comment that the bots misinterpreted. The suspension seems extreme as the comment was not harmful but playful banter directed at a rapper. This situation has impacted me significantly as I use my account for business and as a support system since I lack company in real life. Losing access to it permanently has taken a toll on my mental well-being, leaving me feeling isolated and alone. I need assistance to resolve this matter.

I am looking to regain access to my Twitter account, which was locked after I updated my birthday to reflect my actual date. The system flagged the account due to age restrictions set in the Terms of Service when the account was opened. Despite submitting my ID to confirm I am over 13 years old, the account remains inaccessible. According to Twitter's guidelines, if the account was created before turning 13 and now meets the age requirement, access can be restored by removing some information. Following the provided instructions, I was informed I would regain access after using a restoration utility, but it has been over nine days with no progress despite the promised 24-hour wait. Despite reaching out to @TwitterSupport without any responses, I have repeatedly submitted my ID in an attempt to resolve the issue. I have exhausted all efforts to address this matter, referencing case ID #[redacted] and the account handle @voidAurora (previously @void206551) if necessary.

Hello, I am reaching out because my Twitter account was suspended approximately eight weeks ago without any prior warning. Despite appealing the suspension on the same day I was blocked, April 7th, [redacted], I have not received any communication from Twitter. I have been diligent in sending weekly emails, but all I receive are generic responses stating, "We’ll continue our review with this information." However, I still do not know the reason behind my account's suspension. After reviewing Twitter's rules, I cannot identify any violations on my part. If you have any suggestions on how I can proceed or if Twitter offers a Customer Support phone number, I would appreciate your guidance. Thank you, Chris @ChrIsFree31 📷Creative photographer, 🖊️writer, 🌍humanist, 🧙‍♀️realist, 🙃dreamer, 🌈environmentalist

I attempted to create a Twitter account, but it was locked, claiming I am under 13 years old when I am actually 50 years old. When signing up, I used the name MinisterJamesworld. I was under the impression I could choose a username, but it seems one was assigned to me: MJamesworld. I am hesitant to share my photo ID online for verification since all I have is a printed copy. My date of birth is 12-07-[redacted]; doesn't that prove my age? I've been trying to set up my account for three days, but an additional code is required, which I couldn't receive as I was without my phone. When I finally got access to a phone today, my account was started without this code and now I am locked out under the assumption I am under 13. I need assistance from Twitter to resolve this as I believe the error lies with the company. I have not violated any rules. Please resolve this issue promptly.

I am deeply concerned about the situation involving my son and another Twitter user. Despite my son repeatedly reporting harassment and threats, Twitter has not taken any action. The other user has escalated the situation by inciting arguments and sharing my address, causing me to fear for my family's safety. I believe this user has mental health issues and is unpredictable. If Twitter does not intervene, I may have to pursue legal action. The Twitter account in question is @2xixg. I urge Twitter to address this issue promptly to prevent any potential harm. Thank you.

Hello, I need help urgently as Twitter has not been responding to our reports regarding a fake account @steve198037. The account is pretending to be a man and is scamming women for money. Despite numerous reports and emails to support, nothing has been done. The profile picture is clearly fake, with only female followers, and any illicit activity is conducted through direct messages. This scammer has about 15 accounts and quickly reopens them after being reported. Many people have already been deceived, and although they may create new accounts, shutting this one down could prevent further victims. Your prompt assistance is greatly appreciated in stopping this fraudulent activity.

My account (@GOTHZENlN) got suspended for saying "nigga can't rap." Firstly, I'm black, and I believe I have the right to reclaim such language. Secondly, when did Twitter start restricting our freedom to express our views? It seems Twitter is swift to suspend accounts for using profanity or giving negative opinions but turns a blind eye to reports of actual harmful behavior like pedophilia or racial harassment. This bias against the black community is evident in how they ignore requests from black women to suspend accounts that threaten or harass them. If Twitter continues suspending accounts randomly instead of addressing real harm, they risk losing support, especially from people of color, including the black community.

I received an email stating my phone number is registered to another account and I also got a confirmation code for Twitter, which I didn't request. I haven't linked my phone to my Twitter account, but it seems to be added to another account. Could your team investigate why my phone number is being used by a third party for their account? Why am I receiving this error message and email on my account?

I would like to report that my account has been suspended without any valid reason, preventing me from using it. I have not breached any terms of service, so please investigate this issue and lift the suspension as it is unjustified. Failure to do so may result in legal action with the involvement of my legal representative. I am hopeful that the suspension will be resolved promptly. Thank you.

I need assistance accessing my account. I have carefully reviewed all the information my mom and I submitted. We were told I could regain access and to wait for the restoration tool within 24 hours. However, I am still locked out and have not received the tool. Please respond quickly as I am starting to worry about my account. I don't want to lose access.

Hello, I recently added my correct age to my Twitter account, but unfortunately, this action led to my account being suspended. It seems that the original age I used when I created the account was under 13 years old. Despite being 20 now, I am having trouble reactivating my account. I filed an appeal along with providing my birth certificate as proof of my current age. Twitter responded to my appeal email, indicating that I would need to answer a few questions once I log back into my account to recover it. However, it has been four days since receiving the email, and the questions have not appeared after logging in. I am still being prompted to fill out the appeal form repeatedly. I am unsure of what steps to take next.

My account @rlbilesbilinski got suspended after playfully singing along with a friend to a song's lyrics. Despite multiple appeals, they keep denying the reinstatement. Losing this account, where I have cherished memories with friends, is disheartening. Additionally, my other account @rlbilesbiiinski was suspended simultaneously, supposedly for managing multiple accounts abusively, which is untrue as I had not misused it or created a new identity. I am hopeful that if I could talk to a person, they would see that the suspension was due to a harmless joke. I am requesting Twitter to restore both @rlbilesbilinski and @rlbilesbiiinski.