X Customer Service Issues

I am attempting to reach out to Twitter to gain access to our CivicClerk account managed under CivicPlus. The challenge lies in the fact that the individual previously in charge of the account has departed from our organization. Until now, we have seamlessly operated without needing backend adjustments, relying on our HubSpot account for post scheduling and advertising. However, the recent company rebranding necessitates my access to the account backend to incorporate the new branding. Despite my efforts, I receive a generic "we are unable to assist" email. Access via mobile phone or email linked to the original account is unattainable as the phone number and email are unknown to us. We are currently uncertain about how to proceed. Any guidance would be greatly appreciated.

Dear all, I have concerns about the profiles of some US actors being copied or hacked on Twitter. Actors like Clint Eastwood, Mel Gibson, and John Travolta seem to have fake profiles impersonating them. I've exchanged emails briefly with these actors, but the email threads were abruptly changed, making it unclear if the messages were from the real actors. I've informed the actors that unknown individuals may be using their photos and identities to communicate with me. Some impostors have even tried to convince me to pay delivery fees or forward items to unknown addresses on their behalf. I believe these profiles have been compromised by criminals, especially since they lack the verified blue checkmark. I'm reaching out to Twitter to investigate these profiles, safeguard the actors' identities, and prevent further scams. I hope this matter can be addressed promptly to protect both the actors and myself. Thank you for your attention and discretion. Sincerely, Martina Hambrecht

Dear Customer Service, I have been a loyal account holder for over 15 years and am usually very diligent about managing my social media accounts. I am well aware of the ownership and leadership of the company. While I understand the inner workings are not my concern, I feel compelled to speak out when the service I'm receiving is lacking. Upon attempting to log in to my account, I encountered an issue with the password not working, and to my surprise, two different Gmail accounts appeared when I only use AOL for my Twitter account. This irregularity is concerning. With important holidays approaching, including Palm Sunday and Easter, I kindly request that my Twitter password be changed promptly. Sincerely, G.J. Lyons

Hello, I'm Emre, a 26-year-old journalist from Turkey. I want to bring to your attention that Twitter has committed what I believe is a grave offense against humanity. In my time in Turkey, I initiated @CoronaTurkey, @CoronaTurkeyPR, @CoronaTurkeyEN pages to provide accurate pandemic information. Regrettably, Twitter suspended these accounts, wrongly labeling them as sources of misinformation and linking them to political motives. Despite our efforts to adhere to guidelines, Twitter continues to suspend our accounts and has treated us unfairly. We feel unjustly targeted and will make our voices heard about this injustice. Twitter's actions impede free speech and have had a detrimental impact on us both professionally and personally. Despite our proven track record and efforts to rectify the situation, Twitter has been unresponsive. We had a substantial following worldwide and seek the reinstatement of our accounts. It appears that Twitter has favored misinformation over our verified content. We request your support in addressing this matter. Thank you, Emre Suspended accounts: twitter.com/CoronaTurkey, twitter.com/CoronaTurkeyPR, twitter.com/CoronaTurkeyEN Contact: [redacted]

I am experiencing issues with my Twitter account. It was recently suspended permanently without a clear reason. I have been a user since [redacted], mainly utilizing it for news updates. I got involved in cryptocurrency contests hosted by legitimate accounts, such as JRNY Crypto and ₿it₿oy, using gleam.io links for entries. Despite my account's clean history, I received a vague email stating violations of Twitter rules without specifics, making it hard to understand why I was suspended. I believe my participation in contests triggered the suspension by mistake. I find the response unjust and frustrating. Even though my use of Twitter is not critical, I think my situation sheds light on potential errors affecting others. I acknowledge the challenges faced by social media platforms but request a reconsideration of my account suspension as I feel unfairly treated without a proper explanation.

On March 28th, my Twitter account, @jakerozmaryn, was compromised. The password was changed, and the account was subsequently deleted. I submitted a support ticket (#[redacted]) yesterday, outlining the situation. However, the responses I received indicated that Twitter could not find any association with the information provided. Despite repeating the details, I continued to receive replies stating that no history could be found with the email address linked to the username @fernandacruz021, which is unfamiliar to me. Despite my efforts to clarify, the support ticket was closed without resolving the issue. I am eager to have my Twitter account reinstated.

I have filed several cases regarding this issue, but it has not progressed. I have inside information that my current case is in the system, yet I am doubtful it will be resolved. Despite my skepticism, I am committed to submitting a new case each week until resolution. In [redacted], I opened my first Twitter account, @debbiejoanne20, linked to [redacted] In [redacted], I created a second account, @thedomestictech, linked to [redacted] However, since [redacted], I have been unable to access this account despite various attempts to reset the password and contacting Helpdesk. I've raised multiple cases, including Ref: #[redacted]2, all closed without a solution. This hurdle has pushed me to create a third account, @domestic_tech, to move forward with my online presence. Now, nearly five years later, as I rebrand, I urgently need access to my @thedomestictech account, which remains inactive. I am willing to delete the @thedomestictech account to free up the domain and rename @domestic_tech to @thedomestictech to continue my content seamlessly. Your assistance in resolving this technical issue would be greatly appreciated for me to develop my brand identity consistently as @thedomestictech. Thank you. Regards, Debbie Collins

Several years back, I created a Twitter account that I never used. Recently, I discovered another account under my name opened in [redacted] with no activity. I attempted to reset the password but received an automated response that it didn’t match. After trying all my email addresses, I received a message stating they didn’t match. When I tried to sign up again, it said my email was already in use, indicating there might be an account connected to it. I’m unsure if the account with my name is my old one and I want to access it, or find out what ID it may be linked to. Despite trying all my previous usernames, I can’t regain access. I am eager to reconnect with this account or reclaim my email if it’s not linked to any other ID on the platform. Any assistance would be greatly appreciated, thank you.

My account was suspended due to a misunderstanding involving a roleplay with my friend @RedxxRiot. The roleplay, where we pretended to be arguing love birds, was misinterpreted by someone who reported me, leading to the suspension. I feel it's unjust that a simple report can result in suspension without any explanation beyond an email alleging rule violations and harm to others. I want to assure you that I value my friend and would never intentionally hurt them. To prevent such situations, I will ensure any personal conversations remain private through direct messages in the future. I hope this issue is resolved promptly so I can resume my normal activities and support my friends. I hope this matter is addressed today and that similar incidents can be avoided for others.

Hello, my name is Bakugou, and I encountered an issue when I logged into my Twitter account. Upon logging in, I discovered that my account had been suspended due to a misunderstanding involving a roleplay scenario with my friend @RedxxRiot. Someone misinterpreted our harmless roleplay as something harmful and reported me, leading to my suspension without a proper explanation. I want to clarify that I would never intentionally hurt a friend, and I have learned from this experience. I pledge to keep all personal conversations private in direct messages to avoid any future misunderstandings. I urge for a swift resolution to this matter so I can return to my normal online activities and support my friends. I hope for a prompt solution today, and I trust that the necessary actions will be taken to reinstate my account. Thank you for your attention to this matter.

Hello, my name is Bakugou. I encountered an issue with my Twitter account. Upon logging in, I discovered that my account has been suspended. This happened due to a misunderstanding involving a roleplay scenario with my friend @RedxxRiot. We were engaging in a fictional argument on their platform. Unfortunately, someone took offense and reported me with the intention of having my account suspended. It's concerning how easily someone can silence another user with a simple report, especially when no detailed explanation is provided besides a vague email accusing me of rule violations and harming others. I want to emphasize that I value my friendships and would never intentionally hurt anyone. To prevent a similar situation in the future, I commit to keeping personal conversations private and avoiding public roleplaying. I urge for a prompt resolution to this matter so I can resume my normal interactions with friends. I hope for a swift resolution and wish to return to using my account to stay connected with my friends. Thank you for your attention to this issue. Have a great day.

Hello, my name is Bakugou, and I encountered a problem when I logged into my Twitter account. Here is an explanation of the issue I am facing. My account was suspended due to a misunderstanding involving me, my friend, and the individual who reported me. I was involved in a roleplay activity with an online friend, @RedxxRiot, which was meant for fun. Unfortunately, it seems someone misconstrued the roleplay or used it as a reason to target me. The roleplay occurred on @RedxxRiot's platform, and we were portraying two characters in an argument, authenticated by @RedxxRiot being my roleplay partner. In summary, the person who reported me felt compelled to report me to have my account suspended – essentially, to remove me from the platform. It's disconcerting how easily a click of a button can lead to a suspension without a clear explanation, only an email alleging that I violated rules and caused harm. I can assure you that I would never intentionally harm any of my dear friends. To prevent such incidents, I pledge not to engage in public roleplays with friends, ensuring that our interactions, whether personal or not, will be kept private through Direct Messages (DMs). I hope for a swift resolution to this matter so I can resume my activities and support my friends. I pray that this situation is rectified promptly, as I was wrongly accused of aggressive behavior towards other users – a claim that is entirely untrue. I abhor the idea of causing harm to friends. I kindly request the speedy resolution of this issue today. It is my sincere hope that similar incidents are avoided in the future. I seek the reinstatement of my account without any associated costs.

Hello, my name is Bakugou. I recently encountered an issue with my Twitter account being suspended. This occurred due to a misunderstanding in a roleplay scenario with my friend @RedxxRiot. The roleplay took place on @RedxxRiot's platform, where we were portraying characters in a heated argument. Unfortunately, someone misinterpreted our roleplay and reported me, resulting in the suspension of my account. I am dismayed by how easily my account was suspended without proper explanation. I want to assure you that I would never harm my friends intentionally. To prevent this from happening again, I will keep my conversations private in direct messages. I hope this matter can be resolved promptly so I can resume my interactions with my friends. I urge for a swift resolution as my Twitter account is essential for me to stay in touch with my loved ones. Thank you for addressing this promptly.

About two weeks back, my Twitter account @FlimfloomVEVO got suspended due to an incident with a spam account. This account was posing as a famous figure and automatically replying to users promoting a dubious website promising "free money" to collect personal details. Support should review the interaction to confirm that I was not engaging with an actual individual.

Hello, I am writing on behalf of myself, Th*** Dy, who owns the Twitter account @th******w. I must confess that when I created the account, I was under the age requirement. I acknowledge my mistake and truly regret this decision. The birth certificate I submitted clearly shows my birth year as [redacted], which makes me underage for account creation in [redacted]. Peer pressure and immaturity led me to this wrongful choice, and I am remorseful. I am reaching out to appeal for the reinstatement of my account, as it holds sentimental value for me. Many cherished memories and friendships are tied to that account. Returning it to me would mean a lot, even if it involves losing all data up to [redacted]. Despite providing my birth certificate as requested, I keep receiving emails stating that my information cannot be verified. Regrettably, I do not possess a driver's license or passport. If necessary, I am willing to provide a recent school ID photo, although that is the extent of my documentation. I am eager to regain access to my Twitter account and seek guidance on any further steps I can take, given my current limitations. I assure you that all information I share is truthful, and I hope my sincerity shines through in my communications with you.

Recently, my account got locked because I accidentally changed my date of birth. Twitter is crucial for my mental well-being, and I've turned to it for various positive reasons. I've never engaged in hate speech; my posts revolve around chatting with friends, sharing relatable content, discussing Harry Styles, and comforting myself during tough times. Dealing with anxiety and depression, Twitter has become a stable support system for me. Losing access to it would be devastating. Twitter not only connects me to others but also provides a window to the world, especially living in Nicaragua. I sincerely hope you can understand my situation and unlock my account. Your platform means a lot to me.

My verified account has been hacked, and the associated email address was changed. I have reported this issue three times to @TwitterSupport but have been denied access each time due to verification issues. The email address linked to my account has been the same since [redacted]. Approximately a month ago, I received an email from Twitter regarding suspicious activity on my account, where someone attempted to change my email address. After the issue was resolved, my account was temporarily shut down. This time, I did not receive any notification about the email change; I only realized when I tried to access Twitter on Friday, April 3, after receiving a DM notification. However, I was unable to log in as the email address associated with the account had been altered. I would appreciate any advice on how I can verify and regain access to my account.

My Twitter account has been inactive for a few days, potentially up to 3 weeks, and I want to clarify that I have not breached any safety or violence policies. I believe my account may have been mistakenly marked as spam, as another account of mine with no followers was previously suspended. Recently, several additional Twitter accounts I created have also been suspended simultaneously. While those were for different purposes, the account I am appealing for now is more personal and valuable to me. I used the same phone number for some of these accounts when it was permitted, which might be the cause of the issue. I sincerely hope my account can be reinstated, as I suspect it was flagged as spam due to the multiple recent account suspensions. It seems my PC account remains unaffected, leading me to think the issue may be related to my iPhone accounts. I kindly request a thorough review of this situation. Thank you.

I've been experiencing issues loading images on Twitter. At first, I assumed it was related to my internet connection. However, even after checking back today, the problem persists. While videos and gifs are loading, image previews are not visible. I initially suspected it could be the app, so I reinstalled it and restarted my phone, but the problem remained. I also attempted to access Twitter through a web browser on my laptop, only to encounter the same issue. This problem affects all my Twitter accounts, including inactive ones.

I have recently switched from an Android to an iPhone. Twitter has locked me out of my account due to suspected unusual activities. The email associated with the account is not one I remember well since it was a burner account, and there is no linked phone number. Even though I am still receiving notifications, I am unable to access my account without changing the password. I need guidance on how to verify my ownership so that I can reset the password. I would appreciate any help or instructions on resolving this issue.