X Customer Service Issues

I reacted in anger to a post promoting domestic violence against women and was blocked. Despite the content I reported, I was the one penalized. It's disappointing that the focus was on me, not the harmful content. I am a music artist unable to use my Twitter account now. I acknowledge my reaction but strongly object to such videos being shared. Please unblock my accounts. Twitter username: @DradeTNCM From, Howard Washington

Hello, I recently had my Twitter account, @LatentProtector, deleted by the Twitter team. I was attempting to update the birthdate in the bio and accidentally input the wrong year which triggered the account lock due to not meeting the age requirements. Despite providing my birth certificate for verification, Twitter has refused to accept it, claiming it may be forged. I lack any other documentation to prove my age for the account recovery process. I'm in a bind regarding how to proceed or if I must create a new account from the beginning.

Hello! I'm hoping for some assistance after experiencing a sudden suspension of my Twitter account without any explanation. The suspension occurred after innocently listing characters from a game in a tweet. Surprisingly, I didn't receive any email detailing the reason for the suspension, leading to confusion on my end. My attempts to reach out to Twitter support only resulted in a vague response mentioning repeated rule violations, which does not align with my account's history of simply engaging with friends, discussing video games, and sharing cat pictures over the past three years. I have never received prior warnings or notifications of rule violations, making the sudden suspension truly unexpected. I am eager to have my account reinstated, considering the absence of wrongdoing on my part. If that is not possible, I believe it is crucial for Twitter to provide clarity on the alleged violations. The situation is perplexing, especially since I believed only my followers could view my tweets. I appreciate any insights or assistance you can offer on this matter. Thank you.

The user expressed concerns about a Twitter user, @notbatmanyet, allegedly engaging in catfishing activities. The individual behind the account, Jackie Overton, is accused of pretending to be a man named Samuel Cooper and deceiving others with false claims of wealth and charitable acts. These actions include allegedly posing as a veteran and falsely boasting about donating TVs to a veterans home. When confronted, the home denied receiving such donations. Despite warnings from others, @notbatmanyet reportedly evades accountability by creating new accounts and silencing critics. The user urges the platform to take action against this behavior.

I reached out to you on October 2nd regarding the Twitter account @savannahkorabik, which is my former account that I no longer use. I requested complete deletion of the account as I don't remember the password and no longer have access to the associated email. In response, you asked for an ID photo to verify my identity as Savannah Korabik, which I provided, and was told you'd follow up after receiving the information. However, I never received any further communication. Today, I followed up via email and was informed that the case had been closed without any action taken as the @Savannahkorabik account is still active. Please clarify the situation and advise me on the necessary steps to delete the account.

Hello, I need assistance with updating my phone number on my Twitter accounts. After getting a new phone, I encountered problems adding the new number to both accounts. My work account is currently locked for phone SMS verification. The old SIM card no longer works, preventing me from receiving the verification code. I tried to address the issue via email and password reset but have not been successful. I require help from the appropriate department at Twitter, as the automated help options are limited. I am willing to provide any necessary proof. Below are my accounts: @LeoLouisMusic (New SMS: +[redacted]12) (Email: [redacted]) @MetalManGames (Locked) (Old SMS: +[redacted]96) (Email: [redacted]) I have attached screenshots for reference. Thank you, Leo

Hello, I have lost access to my Twitter account due to a hacker who changed my username and login credentials. Previously, my username was FanOfZarry and before that ZarryStalker, associated with the email [redacted] The current username is sarahxharries. Some significant dates related to the account include being followed by @Niallofficial on 31/08/[redacted], followed by @LiamPayne on 08/05/13, and being hacked on 09/05/13. Despite several years of attempting to regain access and providing evidence like attached pictures, Twitter has not believed me. I am frustrated about losing the account after investing so much time in it to a hacker who doesn't even use it. Thank you, Eleanor Dunbar

Dear developer, I am a citizen of India named Md. Shazad. I am concerned about the escalating division and hate speech in our country orchestrated by the government, particularly targeting Muslims and Hindus. As a student, I urge you to create an algorithm that can permanently block users spreading hatred based on religion or caste on platforms. By identifying keywords like Hindu, Hindus, Muslim, Muslims, Hindutva, and Hindurashtra, we can combat this dangerous trend. The upcoming verdict on the Ayodhya case in November has the potential to worsen the situation. I implore you to consider suspending services in India on that day and explore solutions to prevent the spread of hateful tweets targeting specific religious or caste groups. Sincerely, Md. Shazad

My account was suspended again by Twitter for allegedly breaking their rules. They accused me of having multiple accounts, trying to create more, and exceeding the allowed number of follows. I assure you, I only have one account, do not attempt to create more, and strictly adhere to their follow limits. While I do post a considerable number of tweets daily due to contests, I find it unfair that I am penalized while others are allowed to post inappropriate content. My last suspension lasted over 3 months, and I hope to avoid such a lengthy restriction this time. I simply wish to regain access to my account without facing unnecessary scrutiny.

I recently adjusted my birth year on Twitter because it was incorrect. Unfortunately, this action resulted in my account being locked, even though I'm over the age requirement. I'm 18 years old, and Twitter users must be 13 or older. It's frustrating that I'm unable to regain access to my account and that Twitter seems unable to verify a user's age accurately. Originally, my birth year was set to [redacted], but I updated it to [redacted] to reflect my actual birth year. It would be greatly appreciated if Twitter could assist with unlocking my account rather than keeping it locked arbitrarily. Resolving this matter should not be so challenging. Thank you.

I recently encountered a situation where I was unjustly labeled as racist when I was actually defending a victim of abuse. The individual accusing me persisted, despite my being a person of color and having personal experience with abuse. I urged them to find a different approach to debate rather than resorting to unfounded accusations of racism. Although I may have expressed a wish for karma to intervene, I stand by my stance against disrespectful behavior. I reported the individual for their unwarranted remarks, only to have the tables turned on me. It's disheartening that my defense was not properly assessed, resulting in a suspension for supporting evidence that I am not racist. I request a careful review of the situation, especially the context in which my tweets were made, to rectify this confusion and address the ongoing abuse from the other user.

I run a fan account under the username zshay02-dolanxtwins, and I encountered an issue on Twitter. While retweeting harmless content, I received a message about suspicious activity. Upon dismissing it, the message reappeared, prompting me to verify my account by entering my phone number for a code. Despite attempting to input my number, it stated I exceeded verification attempts. Even after logging out and accessing Twitter through my mobile web browser, the same request for my phone number persisted without success. This constant hurdle is frustrating given I believe I haven't violated any rules. I've reached out to Twitter, but they couldn't verify me as the account owner. I feel unfairly penalized and unsure how to proceed, feeling quite distressed by this situation.

My Twitter account has been locked for over 12 hours. I tried to follow the steps to regain access by entering my email address, but I never received the verification email. Despite receiving other emails from Twitter, I never got the one I needed for verification. This issue is preventing me from accessing my account, which is frustrating because I enjoy using Twitter. I would appreciate assistance in resolving this matter so I can regain access. Thank you.

Dear support team, I am reaching out as my account has been suspended, and I would like to explain the situation fully. I've been using my iPhone to tweet, but it seems to have a mind of its own. While composing a tweet, I intended to write "see" but the word "be" appeared instead, completely changing the context of my message. Before I could correct it, the tweet was sent out, leading to my account suspension. I have over 5,[redacted] followers, and I rely on Twitter for my Life After Cancer project fundraising efforts. My tweets also involve collaborations for the Miracle Smile foundation's T-shirts. The suspension has disrupted my efforts, though my intentions were never malicious. I understand the importance of clarity and accuracy in communication, especially in the current stressful and divided climate where online security is a concern. I would like to share the tweet in question to shed light on the misunderstanding. Your understanding and assistance in resolving this matter would be greatly appreciated. Kind regards, C.L.

I suspect that someone has been using my email address on Twitter to send inappropriate content. When I tried to investigate, I managed to log in using [redacted] I never signed up for a Twitter account. I selected "forgot password" and created an account linked to my email address, which prompted a phone number request. When I sought assistance and looked at the profile, I found a user named Mudon Stonybrook using my email. I did not give permission for this person, or anyone else, to use my email address. I request that all accounts associated with [redacted] be deleted immediately.

My account has been compromised, and I can't regain control as the email has been changed. Inappropriate posts are affecting my family and work. I need this fixed urgently as I didn't receive any notifications of the changes. Normally, I receive alerts for any changes on social media accounts but got nothing this time. Please assist with my hacked Twitter account irenearmendari4 with a profile picture of my kids. It's crucial to address this. I've attempted to deactivate it without success. My husband has also reached out for support, as my son's friends are seeing distressing tweets from the hacked account. Thank you for your help during this alarming situation.

I have already sent an inquiry but noticed a typo in the account name. The account "irenearmendari4" has been hacked. There are inappropriate tweets being posted that are affecting my family and work. I am concerned as I did not receive any notifications regarding changes to my account, which I usually get for other social media platforms. The account contains pictures of my kids. My name is Irene Armendariz, email [redacted], phone number [redacted]. I am having difficulty changing the password and have lost access to the account. My kids, sisters, and friends are contacting me about the inappropriate posts. My husband reported it from his Twitter account. I need assistance urgently.

I seem to have forgotten my password and lost access to my previous email linked to my account. Here are the pertinent details: I created my initial Twitter account in [redacted] with the handle @hldargis while still using my last name Dargis and my previous email from my university, Wayne State University ([redacted]/[redacted]). After I got married, my last name changed to Klee. Subsequently, I created another account (@lhk99999, sometimes using @hlklee) linked to my current email ([redacted]), primarily for my old job, which I now plan to deactivate. I wish to resume using my original personal account, @hldargis, and delete the lhk9999 account. However, access to @hldargis is linked to my old college email which I no longer have access to post-graduation. Is there a way for me to verify my identity to access my original account? I possess current identification documents and can provide my old school photo ID if necessary. Thank you for your help.

I was recently suspended for sharing what I thought was not hateful content on Twitter. A person asked me to post a video on my feed to humiliate them, and I reluctantly agreed. However, upon reviewing my actions, I realize it was inappropriate. I am willing to discuss this further and ensure it doesn't happen again. My suspended account is @masterborojay. I sincerely apologize for the misunderstanding and hope to resolve this matter promptly.

Yesterday, I discovered my account, @laurendarnaby, was locked or suspended for an incorrect age requirement violation. This is puzzling as I created my Twitter account at thirteen when I received my first iPhone. Losing access to it is distressing as it holds cherished memories and photos not saved elsewhere. Despite submitting my ID showing my genuine birthdate of May 4, [redacted], the account remains inaccessible. Receiving an email declining restoration even after providing my license is disheartening. Unsure if this is a hacking incident, I seek a resolution promptly as this account is crucial for keeping in touch with friends across different colleges.