WhatsApp Customer Service Issues

Archive 69

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #69. It includes a selection of 20 issue(s) reported March 27, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear WhatsApp Support Team, I am reaching out to ask for assistance in unlocking my WhatsApp account. I was surprised to see a message informing me that my account has been blocked, as I believe I have not breached any of the terms of service. WhatsApp is crucial for staying in touch with my loved ones and work contacts. Being unable to use it has disrupted my daily interactions, and I hope to have my account reinstated promptly.
Reported by GetHuman-anuragir on Montag, 27. März 2023 20:52
To the WhatsApp Manager, Sir 🙏🏼, I am writing to inform you that without any prior notice, my WhatsApp account was unexpectedly closed on February 22, [redacted]. This has caused a significant inconvenience to me, as +[redacted]76 is the primary number through which I communicate with my family and friends. I would have appreciated being informed of any mistakes or violations so that I could have rectified them promptly. However, to my knowledge, I have not violated any terms of service leading to the closure of my account. The prolonged unavailability of my number has left me feeling very disheartened. I kindly request that my WhatsApp account be reinstated. I assure you that if any mistakes are made in the future, appropriate actions will be taken. Your assistance in resolving this matter is greatly appreciated. Thank you for your attention to this issue. Sincerely, Balveer Singh Bajaj Hindustan Sugar Ltd. Maqsoodapur Shahjahanpur Uttar Pradesh, India
Reported by GetHuman-balveerd on Dienstag, 28. März 2023 03:38
I need assistance with retrieving lost data from my WhatsApp. The app prompted me to update and I was unable to double-check my backups. After leaving the beta testing, upon reopening WhatsApp, I discovered that all messages, photos, and videos from the past decade were gone. I'm in need of these important work-related documents and saved information. Despite searching on Google Drive and local files, I couldn't locate the backup. A pop-up notification obstructed the screen, preventing me from doing a backup. Any help would be greatly appreciated. -TT
Reported by GetHuman-takalanp on Dienstag, 28. März 2023 04:14
Please help me unban my WhatsApp account with the phone number +91 [redacted]. I urgently need to access important documents stored on the app. I sincerely apologize for my mistake and I am willing to delete any inappropriate content right away. I have been very worried since yesterday and I promise not to repeat this error. Kindly grant me one last opportunity. I plead for your assistance. Thank you.
Reported by GetHuman8255673 on Dienstag, 28. März 2023 06:31
Dear Whatsapp Team, I am writing to inform you that my Whatsapp account with the number +91 [redacted] has been banned. I kindly request that you lift the ban and reactivate my account. If I have unknowingly violated any terms or rules, I sincerely apologize for my actions. I would appreciate it if you could resolve this matter promptly. I look forward to receiving a positive response from you. Thank you and best regards, Arvind Kumar Yadav Mumbai, India
Reported by GetHuman8264034 on Dienstag, 28. März 2023 07:49
My phone number, +[redacted][redacted], was banned last week for using GB WhatsApp. I have reported this issue multiple times, but no action has been taken yet. I have familiarized myself with the privacy policy and understand the reason for the ban. I assure you that I will not repeat this mistake. WhatsApp is essential to my livelihood, and I kindly request your assistance in resolving this matter. I am from Nigeria, with country code +[redacted] and phone number [redacted]1. Thank you for your cooperation and understanding. I look forward to hearing from you soon.
Reported by GetHuman8266280 on Mittwoch, 29. März 2023 06:29
Hello, I wanted to share that my WhatsApp account got banned four days ago on 26/03/[redacted]. Prior to this, a friend sent me a link about cryptocurrency while I was online. I followed the link and completed the steps to receive a reward, as I have done for the past year. After that, I shared the link with four of my friends, whom I know personally. Shortly after going offline, I received a message that I had been logged out due to sending spam messages. I have been trying to contact WhatsApp via email for the past four days to explain that I unintentionally violated their terms of service by sharing the link, and I assured them I would not repeat it. Despite my efforts to communicate that I value and rely on my account, they insist on keeping it banned. I am not involved in any scams, and I shared the link in good faith. Please, I implore WhatsApp to reconsider and reinstate my account, as it is essential to me. Thank you.
Reported by GetHuman-lizzyeti on Mittwoch, 29. März 2023 13:42
Dear Support Team, I am seeking your assistance with the sudden restriction of my WhatsApp account today. I have been using this account for a long time, and to my knowledge, I have not violated any rules. I was surprised when my account was banned without any explanation or notification. If there was an issue on my end, I apologize and am willing to rectify it to prevent such occurrences in the future. Kindly reconsider and reactivate my account associated with the number +[redacted]45. Thank you.
Reported by GetHuman-alfdinkh on Mittwoch, 29. März 2023 17:34
Dear Support Team, I am in need of assistance. Today, my WhatsApp account was unexpectedly restricted by your security team. This account has been in use for a long time and, to my knowledge, I have not violated any terms of service. The ban was enacted without any notification or apparent cause. If there was an error on my end, I apologize and will rectify it promptly to prevent future issues. Kindly reinstate my account and allow me to regain access. My number is +[redacted]45. Your help is greatly appreciated.
Reported by GetHuman-alfdinkh on Mittwoch, 29. März 2023 17:37
Dear Sir/Madam, I am seeking assistance regarding my WhatsApp account, which got unexpectedly banned by the security team on 22/03/[redacted]. This account is original, and I have been a long-time user without any wrongdoing to my knowledge. I believe someone may have accessed my account as I received an SMS indicating it was active on another device. I unknowingly shared a verification code with someone who might have tried to take over my account. I kindly request your help in recovering my WhatsApp account. Best regards, Justice S.
Reported by GetHuman-sanyajus on Donnerstag, 30. März 2023 14:23
Hello Whatsapp Team, I am writing to address the recent ban on my WhatsApp account linked to the phone number +[redacted]95. It appears there may have been a misunderstanding regarding my activities, as my sharing of links and laptop inquiries were related to professional software work and personal needs. I am willing to provide proof to clarify any confusion and demonstrate my compliance with the platform's rules. My WhatsApp account holds significant personal and family information, making its restoration crucial to me. I kindly request the removal of the ban and the opportunity to continue using the service responsibly, ensuring future adherence to all guidelines. Thank you for your attention to this issue.
Reported by GetHuman-zaarasid on Donnerstag, 30. März 2023 17:47
Dear WhatsApp Support Team, I am reaching out for assistance with my recently banned WhatsApp account. My phone number is [redacted], and I have used WhatsApp without any issues for years. I am unsure why my account was banned and would appreciate clarification on the reason. If I breached any terms, I would like guidance to prevent this in the future. I believe my ban was a mistake and wish to appeal, offering any necessary information. WhatsApp is vital for my communication, and I hope for a speedy resolution to regain access. Thank you for your help. Additionally, I am not receiving the verification code.
Reported by GetHuman8269764 on Donnerstag, 30. März 2023 18:06
Dear WhatsApp Support Team, I am reaching out to seek your help in lifting the ban on my WhatsApp account, which was recently imposed. I have used WhatsApp for many years without any prior issues and am puzzled by the ban. I am uncertain about the reason for the ban and would be grateful if you could clarify the circumstances that led to it. If there have been any violations of WhatsApp's terms, I am eager to learn how to avoid such situations in the future. I am under the impression that my account was mistakenly banned and would like to submit an appeal. I am prepared to provide any necessary information or evidence to support my appeal. WhatsApp is crucial for my communication with family, friends, and coworkers, and I rely on it daily. I would greatly appreciate your prompt assistance in restoring access to my account. Thank you for your time and support in addressing this issue.
Reported by GetHuman8269764 on Donnerstag, 30. März 2023 18:07
Dear WhatsApp Support Team, I am reaching out for help in resolving the recent ban on my WhatsApp account. My phone number, [redacted], has been associated with WhatsApp for years without any prior issues. I am unsure about the cause of the ban and would appreciate clarification on this matter. Understanding any violation of terms of service would help me prevent future occurrences. I believe the ban is in error and am interested in appealing the decision. I am prepared to provide any necessary details or evidence to support my appeal. WhatsApp is crucial for staying connected with family, friends, and coworkers, making its restoration important to me. Thank you for your assistance.
Reported by GetHuman8269764 on Donnerstag, 30. März 2023 18:08
Dear Sir/Madam, I am writing to report that my WhatsApp account has been compromised. The hacker somehow obtained my WhatsApp code and used it to gain unauthorized access. Despite my attempts to enter the two-step verification code, I have been unsuccessful. It appears that the hacker has managed to intercept the codes, likely due to my use of a simple code. At present, I am unable to access my WhatsApp account due to the failed two-step verification process. This situation is critically affecting my academic work, as I heavily rely on WhatsApp for my studies. I am reaching out for urgent assistance as soon as possible to resolve this issue promptly. I look forward to your response to address this matter. Thank you.
Reported by GetHuman-loretasa on Donnerstag, 30. März 2023 21:58
I need to report that my mobile number, [redacted]2, has been used to create a WhatsApp account under the name STAR CARGO DELIVER. I would appreciate assistance in recovering or permanently deleting this account to prevent further fraudulent activity by the scammer. Attempts to regain access to the account have failed because I do not have access to the email associated with it, only to the mobile number.
Reported by GetHuman-roxanaye on Freitag, 31. März 2023 03:52
I need to report that my mobile number [redacted]2 has been used by someone to create a WhatsApp account under the name STAR CARGO DELIVER. I'm seeking assistance in recovering or permanently deleting this account to prevent fraudulent activity. Despite our attempts, we were unable to retrieve the account because I do not have access to the associated email, only to my mobile number, which the perpetrator is using unlawfully.
Reported by GetHuman-roxanaye on Freitag, 31. März 2023 03:55
My WhatsApp account has been hacked in the past few weeks. The phone number involved is [redacted]. Sir, my WhatsApp account has been banned. Please provide the reason for the ban and unban my WhatsApp. Please, sir, my WhatsApp account cannot be used on WhatsApp. Kindly review. My account has been blocked. Please, sir, my WhatsApp account is not usable on WhatsApp. Kindly review, sir. Please review my WhatsApp account, sir. My WhatsApp number has been banned without any reason. Please unban my number. My mobile number has not been verified. Dear WhatsApp community team, please help as my account is inaccessible. Hello WhatsApp, my WhatsApp number has been blocked. Apologies for any inconvenience caused.
Reported by GetHuman-amekmepp on Freitag, 31. März 2023 04:00
Hello, I need assistance with a WhatsApp issue. My account has been flagged due to a violation of the Terms of Service and my phone number has been banned. As a result of the violation, my account will remain banned. I am advised to review the “Acceptable Use of Our Services” section in the Terms of Service to understand the appropriate use of WhatsApp and activities that are considered violations. Additional information on using WhatsApp responsibly can be found in this Help Center article. Please note that WhatsApp has the right to enforce its policies as stated in the Terms of Service.
Reported by GetHuman-modelsit on Samstag, 1. April 2023 06:54
Dear Customer Service, I am writing to inform you that my WhatsApp account has been unexpectedly deactivated without any warning, and this is unacceptable. I have used the service appropriately, without sending any spam or unsolicited messages. Despite this, my account has been stopped without prior notice. I kindly request you to look into my case and escalate it to the top management for resolution. My WhatsApp number is +[redacted]82. Thank you.
Reported by GetHuman8274100 on Samstag, 1. April 2023 19:54

Help me with my WhatsApp issue

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