WhatsApp Customer Service Issues

Hello, I wanted to ask if you can help me. I had my WhatsApp backup stored locally, and after a software update, it wasn't synchronizing anymore. I found an article online suggesting to reinstall it, so I did. However, my local backup is gone, and now all my chat histories are missing. Is there any way to retrieve this backup or get back my chat histories?

I accidentally selected "delete for me" instead of "delete for everyone" for a picture I sent in a group chat. It's crucial that it's removed for everyone's view. I attempted to back up messages and reinstall the app, but without enabling backups during the initial installation, it's not helpful. I'm stuck and unable to recover the deleted message. Is there any way to resolve this? I urgently need to delete it completely. Please assist me with this. Thank you.

I believe someone attempted to hack into my WhatsApp account. I noticed unfamiliar messages being typed. I reported the issue through the app, deleted the conversation, and blocked the user. My phone number is [redacted]. To address the situation, I uninstalled the app, deleted my account, and then reset my phone to clear all its data. Can anyone explain what occurred and confirm if my personal information is at risk? I am concerned about the security of my bank account.

I recently relocated from Morocco to the United States. Regrettably, I had to leave my phone behind with my previous employer in Morocco, on which I had the number +[redacted] [redacted] 89 32 28 linked to a WhatsApp account. Now that I have a new phone and a new number in the US - 1 [redacted], I am looking to switch my WhatsApp account to my new US number without losing my contacts. Since I am unable to access my old phone to receive messages, I am seeking guidance on how to merge the accounts. Thank you.

I recently installed WhatsApp on my tablet to chat using the same account as on my phone. I ran into issues because I can only use one account per number and mistakenly registered on my tablet first. After attempting to switch, I received a verification message on my tablet and accidentally logged out by clicking verify. This led to trouble verifying on my phone as it seemed to re-verify on my tablet instead. I uninstalled WhatsApp on my tablet to try and resolve the issue but now I'm stuck on the name entry page on my phone. I'm hesitant to uninstall from my phone without a backup. Hoping for alternative solutions to regain access to WhatsApp on my phone.

Dear WhatsApp Team, I am reaching out to report that my WhatsApp number has been banned. I acknowledge my error and sincerely apologize. I assure you that I will not repeat this mistake in the future. The ban occurred because I mistakenly joined multiple WhatsApp groups through Google, leading to the restriction of my number. As a working professional, being unable to access WhatsApp, where I communicate with my company for work-related matters, has caused me significant inconvenience. I understand the gravity of my actions, and I have learned from this experience. I am sharing this information openly with you and kindly request a review of my situation. My WhatsApp number is [redacted]60. Thank you for your attention to this matter. Best regards.

Today, my phone number was unexpectedly banned by WhatsApp, and despite my inquiries, they provided no explanation other than directing me to their terms of service page. I suspect my account may have been compromised, but WhatsApp refused to disclose any specific violations, only mentioning that my number was reported multiple times. Despite my insistence that I did not breach any terms of service, they maintained the ban and subsequently blocked me from further communication on the matter. I'm seeking to have my account reinstated and the ban lifted, as I had valuable information in threads spanning several years that I risk losing. I am certain that I did not violate any terms of service.

Hello, I am contacting you on behalf of my boss in California, USA. He recently experienced a security breach on his WhatsApp account following a group call with someone from Mexico. Since the incident, his account has been compromised. Unknown callers, explicit content, and unfamiliar information have appeared on his profile, making it clear that his account is no longer under his control. Despite attempting to reset his account, he has not received the reset email, suspecting the hacker is intercepting it. He is looking for a way to completely reset and secure his account to prevent further unauthorized access. Any help on this matter would be highly valued.

Dear Sir/Madam, I have carefully reviewed your Terms and Conditions as well as your Privacy Policy. I sincerely apologize for my past mistakes and any inappropriate behavior. I have realized the true purpose of WhatsApp and assure you that I will not repeat my errors. This number is crucial for my business operations, online meetings, and various other activities. I have been using WhatsApp for the past 5-6 years without engaging in any wrongful conduct. If I have unknowingly violated any rules this time, I humbly ask for your forgiveness and a chance to rectify my actions. This number is vital for communication with all the important members in my life, and I regret any inconvenience caused. I assure you that I will adhere to your terms and policies going forward. I kindly request you to lift the ban on my number, [redacted] in India.

Hello, I am Alexander B. I have been using WhatsApp since 2[redacted]. On 1/1/[redacted], I sent a "happy new year" wish to all my contacts, which WhatsApp can confirm from my conversations. These were sent in a card format, as I also use this number for work. Unfortunately, some contacts reported my message for unknown reasons, resulting in WhatsApp mistaking me for spam or someone spreading inappropriate content. Despite numerous emails and explanations, my account status remains unchanged. I want WhatsApp to review my conversations and account to see that I am a legitimate user and did not intend any harm. My phone number is +[redacted]32. I would appreciate any assistance or guidance on how to communicate with WhatsApp to resolve this issue. Thank you in advance and Happy new year!

I am seeking assistance to resolve an issue accessing my WhatsApp account. Here are the debug details: Device ID: 0 WhatsApp Version: 2.21.24.22 Device: TECNO KC8 OS: 9 Location: US Phone Type: GSM Network Type: Unknown Free Space Built-In: 22.18 GB Network: MTN GH Connection: LTE Missing Permissions: multiple Video Transcode: Supported Any guidance to restore access would be greatly appreciated.

I recently encountered someone on Facebook named Kim Meagan who attempted a Sugar Mama scam by offering me $40,[redacted] weekly to be her sugar baby. Skeptical, I shared my number, [redacted], and received a confirmation code, [redacted]. Soon after, a man messaged me, prompting me to realize it was a scam. Despite the Hispanic voice on the phone call, the Facebook profile displayed a Caucasian woman with children. This fraudulent individual even contacted me through WhatsApp, which I couldn't access. The scammer is persistently asking for a $[redacted] Google card, claiming it's for loading money. I have saved messages and call records. If anyone else has experienced this, please reach out.

Hello, I am a 70-year-old man who operates a crop spraying business and utilizes WhatsApp to communicate with my clients. I have encountered repeated issues with my account being blocked without any clear explanation from WhatsApp. Despite my efforts to comply with their terms, I continue to face restrictions. I initially used a Telkom sim card with the number [redacted]69 and my email [redacted] Upon switching to a Vodacom sim card with the number [redacted]20, I still encountered blocks. I question if the problem stems from using multiple devices, despite WhatsApps' policy permitting this, or from linking two different numbers to my Gmail address. I am eager to resolve this matter as I wish to use both of my phones and numbers simultaneously. To clarify, my devices include a CAGABI phone with number [redacted], a Huawei phone with number [redacted], and a TV box. All of these are associated with my email address [redacted] Awaiting your prompt response. Regards.

Hello, I am seeking assistance with recovering messages from a local backup on Android devices. The original phone has had WhatsApp removed, and the target phone is a Xiaomi Redmi Note 9S running Android 11. Despite multiple attempts, I have been unsuccessful in restoring the messages. I have correctly placed the backup files, uninstalled and reinstalled WhatsApp numerous times, and encountered delays in receiving verification codes, now extending to days due to frequent attempts. The urgent concern now is that due to multiple installation attempts, the verification code is delayed by WhatsApp for up to two days. This delay is problematic and requires a reset to the counter/limit on verification codes. Your prompt attention and advice on resolving this issue are greatly appreciated. Thank you, Chris Regarding technical issue, account unban, and error concerns.

My phone number in India has been banned from using WhatsApp. When I try to access my account, I receive the following message: "Your phone number is banned from using WhatsApp. Contact support for help." I reached out to [redacted] and received the following reply: "Our system flagged your account activity as a violation of our Terms of Service and banned your phone number. Your account will remain banned as a result of the violation. We recommend carefully reviewing the “Acceptable Use of Our Services” section of our Terms of Service to learn more about the appropriate uses of WhatsApp and the activities that violate our Terms of Service. You can learn more about how to use WhatsApp responsibly in this Help Center article. Please keep in mind, WhatsApp reserves the right to enforce its policies in accordance with its Terms of Service." I also received another message stating: "Hi, We have reason to believe your account activity has violated our Terms of Service and decided to keep your account banned. We received a large number of complaints about your account and to protect our users' privacy, we won't disclose the nature of the complaints. Unfortunately, responses to this email thread won't be read."

To whom it may concern, I recently found myself banned for the second time without any prior warning. My ban was a result of reporting two scammers on the platform. I've been receiving unsolicited messages from individuals who claim to know me from a dating site, leading to scams involving requests for money or cryptocurrency schemes. Despite usually just blocking the senders, I reported two scammers today. Shortly after, I was unexpectedly banned without a clear reason provided. I believe my ban was unjust as I was following the guidelines by reporting suspicious activity. I am seeking assistance in understanding why I was banned and request a review of the reported messages and my account's dialogue. I rely on WhatsApp for communication, especially as a disabled veteran confined to my home. I would appreciate any help in resolving this issue promptly. Thank you for your attention to this matter. Regards, Wally G.

I received a SIM card from my ex-boyfriend in [redacted], registered under his name. We broke up in September [redacted]. Recently, I encountered issues with WhatsApp, receiving verification codes while my SIM went into emergency mode, causing me to be logged out. Despite getting a new SIM from my father, I noticed someone using my old number, changing the profile picture and interacting with my friends. I informed them to block this unknown user. However, the imposter persistently uses my photos, updates statuses, and messages people from my past. Some have realized it's not me and contacted my family, but the situation persists as the imposter continues pretending to be me. Unfortunately, as the old SIM is under my ex's name, I'm unable to delete the account myself. I seek guidance on how to resolve this issue and delete my WhatsApp account associated with the old SIM card.

Hello WhatsApp Team, I was banned from the service last Sunday. Your email mentioned that I was reported by several users, but I currently have no issues with any of my contacts. If there was an error on my part, I apologize and promise to be more cautious about adhering to your terms of service. I kindly request for my number to be unbanned, as I value the app and the safety measures you have in place. I have been a loyal user of WhatsApp with the same number for over 10 years and have many cherished memories, photos, and conversations stored on it. Please reconsider this situation and understand my perspective. Thank you, Taha K. +[redacted]60

I experienced issues with my WhatsApp account being repeatedly banned starting on 21 January. After contacting WhatsApp each time, my account was eventually unbanned, only to be banned again shortly after. This cycle continued until 2 February when I was informed that my ban was a mistake and it should be lifted, allowing me to use WhatsApp for about 15 days. Unfortunately, on 17 February, my account was banned once more, even though WhatsApp acknowledged it was another mistake and removed the ban. This pattern has persisted, and despite their assurances, my WhatsApp remains banned and unusable. I am feeling very frustrated and seeking advice on how to address this ongoing problem.

I am being blackmailed by an unknown person. I received a friend request on Facebook from someone named Riya Gupta. After I added them on WhatsApp, they requested a video chat and then proceeded to send me inappropriate images. When I refused, they began to blackmail me with screenshots of the video and threaten to share it with my friends and family on Facebook. I have already deleted my Facebook and WhatsApp accounts. The person's number is from India. I am feeling very stressed and urgently seeking help to take action against this individual. Thank you.