WhatsApp Customer Service Issues

I was in the middle of using WhatsApp when suddenly I got logged out and a message appeared saying my account was being used on a different device. I tried to log back in with the OTP, but it said my account was banned. I'm facing exams and this has seriously disrupted my studies. Please, WhatsApp, I urgently need my account restored so I can get back to my academic responsibilities. My mobile number is +[redacted]22.

I have been struggling to access my WhatsApp account since last Saturday evening. Around 4-5pm, I received a notification stating that my account has been banned due to a violation of WhatsApp’s terms of service. I have tried reaching out to their help center via email, but I have not received any response. This is causing me a lot of stress as I have had this number for over 20 years and use it to stay in touch with family, friends, and business contacts worldwide. I kindly request assistance in resolving this issue and lifting the ban on my phone number (+[redacted]61). Thank you.

I transferred the SIM card from my old iPhone 5 to my new iPhone XS but now I can't access my WhatsApp chats. I attempted to send the data to my new phone but I no longer have the verification code. How can I get a new verification code without access to the old one? When trying to transfer using both numbers, they are the same! I would really appreciate a straightforward step-by-step guide to resolve this. Thank you.

Hello, I have carefully reviewed your Terms, Conditions, and Privacy Policy. I have realized my mistake in violating the policies. I now understand the true purpose of WhatsApp. This number is essential in connecting with my close contacts and receiving important university lecture joining links. I sincerely request for my WhatsApp number ([redacted]) to be unbanned. It has been my official number for many years. Thank you for your consideration. Best regards, Ahmed Zumair Hasan.

Around two months ago, multiple users connected to my laptop and phone. Tonight, I finally identified some of them and noticed my own phone number on WhatsApp. Please be cautious with my Gmail accounts, as hackers have accessed them before, leaving me to regain control. Could you please explain the relationship between [redacted]2 and [redacted]3? Your assistance is appreciated. Apologies for the inconvenience, but I need to establish a means of communication with you. Thank you for your help.

I received a message from someone claiming to be my eldest daughter, stating that her phone got damaged in the wash. She provided a new number. After exchanging messages on WhatsApp, I became suspicious and called my daughter's landline. It turned out she didn't send those messages, and she was worried. I deleted the new number from my contacts and blocked the messages on WhatsApp. I am unsure if it's my daughter or myself who got hacked. What steps should we take next?

Vielen Dank für Ihre Rückmeldung. Ihr Anliegen ist nun deutlicher verständlich. Sie sprechen über die Verwendung einer zweiten WhatsApp-Instanz (TwinApp) auf einem Android 11-Gerät. In einem kürzlichen Update war es nicht mehr möglich, die zweite Instanz mit mehreren verknüpften Geräten zu nutzen. Die Schaltfläche "Gerät hinzufügen", die zuvor in der ersten Instanz funktionierte, reagiert in der zweiten Instanz nun nicht mehr. Als Folge ist es derzeit nicht möglich, die WhatsApp-Nummer, die in der zweiten Instanz aktiv ist, auf einem PC oder anderen Geräten zu nutzen. Vielen Dank für die Klarstellung. Mit freundlichen Grüßen, Robert Manner.

I came across a scammer who is using the WhatsApp number +1 [redacted] to impersonate a bank in the Cayman Islands, engaging in fee fraud and phishing. This number was displayed at the bottom of the suspicious email I received. If you need more information, please don't hesitate to reach out to me. It's crucial to investigate this matter and take necessary actions. Other contacts have begun suspending email accounts, and I have acquired payment account details from the scammer which I am in the process of blocking. Disabling the scammer's WhatsApp number will help dismantle the fraudulent scheme entirely. Thank you.

Dear Sir, I am writing to report that my WhatsApp account has been deactivated. I vaguely recall receiving a warning before the deactivation, but I was occupied at the time and couldn't review it thoroughly. Subsequently, I had planned to seek assistance from my son once I returned home, but I forgot about it. When I attempted to log back in, I discovered that my account had been banned. I was deeply apologetic and disheartened by this development. I suspect it might be due to not using the official version because I had to utilize an unofficial method as my phone was purchased in mainland China, prohibiting me from downloading WhatsApp through standard channels. If there is a possibility to reactivate my account, I will request my children to assist in resolving the issue. WhatsApp has been an integral part of how I communicate with friends and colleagues. I kindly urge you to reconsider my situation and grant me another opportunity. Your assistance would be greatly valued. Thank you.

Hello WhatsApp support team, my phone number was accidentally blocked. I forgot to disable who can guess my WhatsApp and I kindly request to remove the block and swiftly reactivate my number. I am missing my two-step verification code and encountering issues with my WhatsApp account. I attempted to change my WhatsApp number but it did not match the account. Please assist in resolving the ban on my WhatsApp number +[redacted]88. There seems to be a problem with my personal and business WhatsApp accounts being blocked. I am experiencing issues where my WhatsApp closes unexpectedly. I also need help restoring my old chats from my previous number. My WhatsApp account was hacked, and it took me some time to notice. Thank you for your assistance with this matter.

Please provide me with a clear explanation as to why my account has been restricted. I am confident that I have not breached any rules. WhatsApp contains crucial information for me, so please thoroughly review the situation and offer a valid justification for this restriction. I have had this number for two decades, and this restriction has had a significant impact on my professional life.

I would like to request a clear explanation as to why my account has been restricted. I am confident that I have not breached any rules. Whatapp stores a lot of important information for me. Please review my account thoroughly and provide me with a reasonable justification. I have been using this number for over 20 years, and the restrictions imposed by your platform are significantly impacting my professional life.

I am inquiring about the restriction on my account. I am confident that I have not breached any regulations. WhatsApp holds important information for me, so I am concerned. I have used this number for 20 years, and this restriction is greatly impacting my career and life. Please provide a thorough explanation for the restriction on my account. Thank you.

Hello, I am Aishah Mansor from Malaysia. I need to address an issue regarding WhatsApp. I previously used the number +[redacted]7 for my account, but today I am unable to access it as it seems to have been taken over by a new owner. I am now unable to retrieve important work-related data and group information from that account. I am trying to switch to a new number, but I am unable to verify it without access to the original number. I have requested the new owner to share the verification code, but unfortunately, they have declined to assist me. Currently, my WhatsApp profile still shows my picture, but it remains inaccessible. I am seeking temporary access to transfer all my data to my new number. I am in urgent need of retrieving all the data and group information from my old number. Please assist me in resolving this matter. For any further communication, please reach me at [redacted]

Hello, I need help with my banned WhatsApp number. I believe my account was hacked as I received a ban due to alleged complaints, even though I did not send any unsolicited messages. I suspect that someone may have misused my account to join groups through shared links. Please assist in reopening my WhatsApp account with the number 91 [redacted]. Thank you.

I am from Nepal and recently received a voicemail on WhatsApp from someone claiming to be Mr. Devraj Malhotra from the USA, informing me that I have won $50,[redacted]. He instructed me to contact Mr. Rajesh Kumar, the manager at the SBI bank. After reaching out to Mr. Kumar, he requested my bank account details, passport-size photo, and citizenship card to process the transfer. Following his instructions, he then asked me to pay Rs. 40,[redacted] for online banking charges before the funds could be transferred. I am hesitant as I do not have the money to cover these charges upfront. I am unsure if this is a legitimate opportunity or a scam. What steps should I take in this situation?

I have been using WhatsApp for the past two years. Around 20 days ago, I started receiving numerous messages from unknown numbers claiming I had messaged them when I hadn't. After blocking and reporting several of them for sending vulgar messages, my WhatsApp account was unexpectedly banned. Although it got unbanned after a few hours, my account has been banned multiple times since then. In an attempt to resolve this issue, I deleted my account and recreated it using the same number, but the problem persists with frequent bans. I am hesitant to change my number as I suspect my account may have been hacked.

Dear GOtv, I am writing to inquire why I am being asked to pay a total of [redacted] naira for a [redacted] naira plan without having my account credited. The system is requesting a balance of [redacted] naira. I have expressed my dissatisfaction with your services multiple times with no resolution. This has led me to avoid subscribing since July. Now, I am considering resuming, but it seems nothing has changed. Please credit my account or provide a refund. Thank you. IUC number: [redacted] Regards

Someone contacted me from the phone number ([redacted]0) regarding a meeting scheduled for Tuesday. During the conversation, they used my phone number to activate a WhatsApp account on their device. Subsequently, a verification code was sent to my phone, which they asked me to provide over the phone. Unknowingly, I shared the code with them only to realize later that they were a hacker. Consequently, I am now unable to access my WhatsApp account as the hacker has set up two-step verification on their device. Any assistance would be greatly appreciated. Thank you.

I registered WhatsApp with a UK number I don't use anymore. I recently changed phones and got a new number. Despite losing access to my old SIM and phone, I need to retrieve my old WhatsApp account for my contacts and messages. Unfortunately, I can't receive the OTP for my old number. Any assistance would be greatly appreciated.