WhatsApp Customer Service Issues

Archive 56

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #56. It includes a selection of 20 issue(s) reported February 26, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am currently abroad in Costa Rica. I was communicating with two people for transportation, one for transportation and the other for booking an excursion. After I entered the second person's number for booking, my number was banned. Now, I am unable to set up times for transportation to my excursion and the airport. I have only had the app for about a week and haven't communicated with many people, so I am confused why I was banned. My name is Paul Tomas. My email used for the app is [redacted] I am also including a secondary email below.
Reported by GetHuman7159219 on शनिवार, २६ फ़रवरी २०२२, रात २:२५ बजे
Hello, I am Salahuddin, a bachelor's student. I have been using +92 [redacted] as my WhatsApp number since the beginning of my degree, and it's listed on all my official documents. Unfortunately, my number got banned probably because I joined some 18+ content groups as a joke. I deeply regret my mistake and promise not to do it again. I kindly request for my number to be unbanned so I can continue using WhatsApp. I will promptly leave all those groups once my account is restored. Thank you.
Reported by GetHuman7162038 on रविवार, २७ फ़रवरी २०२२, सुबह ६:५३ बजे
I believe someone is accessing my messages without permission. Recently, my sister privately informed me of a visit, but only my brother seemed aware of her plans on the day she arrived. I suspect my brother and niece are intercepting my messages. My niece requested to use my phone before entering my brother's room, leading me to believe they are involved in this intrusion. I am concerned and seeking assistance to prevent this breach of privacy.
Reported by GetHuman-sowrdlor on शुक्रवार, ४ मार्च २०२२, रात १०:२८ बजे
My daughter's phone number got disconnected because she hadn't paid her phone bill. She was attempting to connect to Wi-Fi, but due to the network issues, she couldn't use her verification code, and the phone got locked. It has been more than a month now. I tried to set it up after paying her phone bill, but it still says the phone number has been locked. Can you please explain the reason for this lock and let me know how quickly it can be fixed? Thank you. The locked number is [redacted].
Reported by GetHuman-alhajial on बुधवार, ९ मार्च २०२२, दोपहर १०:०३ बजे
Hello, I am reaching out from Bhutan. Today, I received an audio message on WhatsApp from someone named Devraj Malhotra claiming to be from the WhatsApp call center in the USA. He informed me that I have won a lottery of USD [redacted] from a different country. He provided me with an Indian phone number belonging to another person who supposedly works as a manager at the Punjab National Bank in India. The individual asked for details like my WhatsApp number, citizenship ID, photo ID, and password. Additionally, he requested my bank account number, which I provided. I am now unsure how to proceed. Thank you for your assistance.
Reported by GetHuman-jampello on बुधवार, ९ मार्च २०२२, दोपहर १२:०८ बजे
Hello, I understand that the issue arose from sending similar messages to multiple recipients. As a new real estate agent, I was simply introducing myself to others in the industry and inviting them to save my contact for future communications. I want to clarify that I have not engaged in further spamming, and the numbers I contacted are from a verified list added to my personal contacts. I kindly request to have my number unbanned promptly as it is essential for my business. Additionally, I seek guidance on how to proceed with contacting the remaining contacts on my list. I hope for a swift resolution, preferably today, as the ban has caused an inconvenience and loss of valuable time.
Reported by GetHuman7200203 on बुधवार, ९ मार्च २०२२, रात १०:५८ बजे
Hello, I'm currently facing an issue with my WhatsApp account. My phone was stolen, and when I tried to log back into my account, I discovered it had been banned. Despite attempting to contact support, I keep receiving automated responses informing me of the ban. I made sure to log out of all other accounts from my computer when my phone went missing, but I couldn't log out of WhatsApp since it's solely on my phone. The message I receive states: "Your phone number is banned from using WhatsApp. Contact support for help." I initially reached out to support over a week ago and have yet to receive a proper response aside from automated messages. Your assistance in regaining access to my WhatsApp account would be greatly appreciated.
Reported by GetHuman7210331 on शनिवार, १२ मार्च २०२२, रात ८:१३ बजे
Hello to all the WhatsApp team, Since January 10, [redacted], my smartphone stopped working while I was on vacation. It has never worked again, and upon my return to my country on March 5, [redacted], I purchased a new smartphone. I inserted my old SIM card and reactivated it, then downloaded the WhatsApp Business app with the same phone number. It did not prompt me to restore the backup from Google Drive. I uninstalled and reinstalled the standard version, and this time it offered to restore my backup from Google Drive. However, it said there was no backup available. I am wondering if I made a mistake or if I waited too long to reactivate my WhatsApp. I look forward to your response. Best regards, JEAN
Reported by GetHuman-ibimusic on रविवार, १३ मार्च २०२२, रात १०:४१ बजे
I believe my WhatsApp may have been compromised, and I am seeking assistance in unblocking my account. I apologize for any previous misunderstandings related to policy violations. This is my actual WhatsApp number where I communicate with numerous friends, family members, business associates, and team members. The potential loss of access to these connections is distressing. I sincerely request your help in restoring my WhatsApp account. I assure you that I will adhere to WhatsApp's terms and policies going forward. Thank you for your understanding and support. WhatsApp Number: +1[redacted]. Apologies for the inconvenience, as maintaining contact with my loved ones is crucial to me.
Reported by GetHuman-owenadgk on मंगलवार, १५ मार्च २०२२, शाम ६:११ बजे
I would like to address my recent subscription issue. I subscribed on February 19, [redacted], and upon trying to download sewing samples for my customers on WhatsApp, I was surprised to find that my number had been temporarily banned. I promptly deleted the application and reinstalled it, only to encounter the same issue. I assure you that I have not engaged in any abusive or illegal activities on the platform as I use WhatsApp for business purposes. I kindly request the officials to review my WhatsApp catalog and chat history to verify my integrity. I urge them to address this matter promptly. Thank you. Faithfully, Mohammed Musa.
Reported by GetHuman7259509 on गुरूवार, २४ मार्च २०२२, दोपहर ४:०५ बजे
Hello, I installed WhatsApp on my tablet as I wanted to use it on wifi instead of my phone. However, I changed my mind and prefer my phone. When I tried to log in on my phone again, I couldn't verify my phone number. I might have accidentally blocked myself, but waiting for two days for a new SMS code and not receiving timely call support is frustrating. I am unable to regain access to my account.
Reported by GetHuman7267974 on शनिवार, २६ मार्च २०२२, रात १०:३८ बजे
Hallo liebes Support-Team, ich möchte ein wichtiges Anliegen mitteilen. Während meines Urlaubs an der Polnischen Ostsee ließ ich meine Sachen unbeaufsichtigt, als ich Baden ging. Unter meinen Wertsachen war mein Handy ohne Passwort. Ich würde Sie bitten, meine Nummer (+49 [redacted]2) zu sperren, da sich auf dem WhatsApp-Account private Kontakte und sensible Medien wie Arbeitsbesprechungen und persönliche Fotos befinden. Das Problem ist, dass ich keine Dokumente für die Nummer oder das Handy besitze, da ich es gebraucht mit der Nummer über eBay Kleinanzeigen erworben habe. Ich kann daher nichts vorlegen, aber ich bitte Sie eindringlich, die Nummer zu sperren. Vielen Dank im Voraus. Liebe Grüße, Linda M.
Reported by GetHuman7273261 on सोमवार, २८ मार्च २०२२, शाम ५:१९ बजे
Hello, my name is Iker. I am experiencing an issue with my WhatsApp account. I recently broke my old phone and would like to transfer all my chats to my new phone. Although the SIM card is the same, my number has changed from +52 55 [redacted]2 to +52 56 [redacted]2. Due to this change, I am unable to migrate my account to the new phone as the app recognizes a different number. I never updated my number on WhatsApp after the change a year ago, making it challenging to transfer the account. Could you assist me in recovering my chats? This is crucial for me as I have exams and my classmates are likely trying to reach me through the app.
Reported by GetHuman-ikerpall on सोमवार, २८ मार्च २०२२, रात ८:२६ बजे
Please assist me in unbanning my WhatsApp number [redacted]. I'm unable to perform any online actions. Thank you. Dear Sir, kindly unblock my WhatsApp number. Thank you. Sir, please reactivate my WhatsApp number that has been blocked. The number is [redacted]. Thank you. My WhatsApp is currently blocked, and I'm unable to log in. I assure you that I have not violated any terms. Thank you. My number has been out of service, along with the company that provided it. This resulted in my WhatsApp also being blocked. Can you assist? Hello, I need help recovering my WhatsApp account, kindly send the verification code to my number. Thank you. I'm facing issues with receiving OTP for WhatsApp on my number. The error states that I have tried too many times. I accidentally deleted messages on WhatsApp a week ago and cannot recover them. Can you help? Kindly unban my account on WhatsApp. I promise to adhere to the terms and conditions going forward. My WhatsApp account was banned; please reinstate it. I assure you I will not violate any rules again. Recently, my WhatsApp was banned unexpectedly, and I'm unsure of the cause. Good morning, I mistakenly transferred money to the wrong person. Could you please assist me in resolving this issue? Thank you. Please delete my outdated account with the name Latoya Williams, as I have not used it in years. Thank you. My WhatsApp account has been temporarily restricted.
Reported by GetHuman-gowravva on बुधवार, ३० मार्च २०२२, दोपहर ११:४४ बजे
Hello Whatsapp team, I hope you are well. I am concerned that my phone number has been banned or blocked. I use this number to communicate with customers and sell products via Whatsapp. I also use it to stay in touch with friends and family. I kindly request you to reactivate my Whatsapp as its suspension could have serious consequences for me. I acknowledge there may have been an issue, and I assure you it won't reoccur. I sincerely apologize for any inconvenience caused. I would be extremely grateful if you could restore my account. Thank you for your anticipated assistance. My number is +[redacted]4. I have valid reasons for needing Whatsapp, such as living abroad and maintaining important connections. I regret being added to a group without permission but assure you it won't be repeated. I appreciate your understanding. Thank you for your time and understanding.
Reported by GetHuman-ritvikmu on गुरूवार, ७ अप्रैल २०२२, रात १:१४ बजे
My WhatsApp account was unexpectedly banned after only 1 day of using it, despite not violating any rules. I realized I was banned when I tried to send a greeting to friends. I attempted to log back in with my phone number but was unsuccessful. This issue also occurred with my previous number, leading me to switch to a new one. I rely on WhatsApp to communicate urgently with friends and customers. I kindly request assistance in restoring my account. Thank you for your attention to this matter.
Reported by GetHuman7320146 on शनिवार, ९ अप्रैल २०२२, रात २:४३ बजे
Dear Sir, I would like to request the ban on my WhatsApp number, [redacted]5, to be lifted. It has been difficult for me to stay connected with my friends, loved ones, and family members. I may have unintentionally used an application that goes against your terms and conditions. I apologize for any inconvenience this may have caused and will be more cautious in the future. Thank you, and I am eager to hear back from you so I can resume using WhatsApp promptly. Best Regards, [redacted]5
Reported by GetHuman7320490 on शनिवार, ९ अप्रैल २०२२, सुबह ६:५१ बजे
Dear Sir, I am writing to request the removal of the ban on my WhatsApp line with the number [redacted]5. I am unable to contact my friends, loved ones, and family due to this ban. It may have been a mistake on my part by using an application that violates WhatsApp's terms and conditions, and I apologize for any inconvenience caused. I will be more cautious in the future. I appreciate your attention to this matter and I am eager to use my WhatsApp again soon. Best Regards, [redacted]5
Reported by GetHuman7320490 on शनिवार, ९ अप्रैल २०२२, सुबह ६:५२ बजे
Hello, my name is Ranvir. My WhatsApp number, +91 [redacted], has been blocked since yesterday morning. Please unblock it as I have important study group chats and media on that number. I don't want to abandon it as it's an old number. I'm very disturbed by this situation. I assure you there won't be any further issues. I kindly request you to understand my plea based on your WhatsApp guidelines. Please, I humbly beg you to unblock my number. 🙏
Reported by GetHuman7334184 on गुरूवार, १४ अप्रैल २०२२, सुबह ४:२० बजे
Good morning. My WhatsApp number, [redacted] [redacted], has been blocked since yesterday morning. I am feeling very upset as there are important study groups and institute groups on that number. I kindly request an immediate unblock of my number. I assure you that I will not make any mistakes and will strictly adhere to the terms and conditions. I have been reaching out for help continuously through emails but have not received any responses. Please, sir, resolve this issue promptly as I am in distress about my blocked WhatsApp account. Thank you.
Reported by GetHuman7334184 on गुरूवार, १४ अप्रैल २०२२, सुबह ४:३४ बजे

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