The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #134. It includes a selection of 20 issue(s) reported January 20, 2024 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Whatsapp team, my number +[redacted]3 has been blocked, can you please unblock it. Thank you.
This account was blocked because I was looking for an online job and unfortunately, I was scammed by the person, resulting in an unfortunate incident. I would like to recover my account, please. I had no idea this would cause a problem. When I found out, I immediately reported the job post.
Reported by GetHuman8714176 on Samstag, 20. Januar 2024 20:50
Dear Sirs,
It is unacceptable to disable my WhatsApp account without any prior warning. I have had this number registered for quite some time and I am puzzled as to why it has been disabled multiple times. I have always used the service appropriately, refraining from sending spam or inappropriate messages. I request that my account be reactivated promptly. My phone number is [redacted].
Sincerely,
A concerned customer
Reported by GetHuman-chenxian on Sonntag, 21. Januar 2024 03:05
Please register the Pakistani Code +92 number [redacted]8 with the area code UC [redacted]. Kindly provide support to remove the restriction. We apologize for the inconvenience and request you to register our number for assistance. These numbers are essential for our work in the Islamic preaching channels. Our team is facing difficulties due to the restriction, and we urge you to understand our situation and resolve the issue promptly. We are using the official WhatsApp application following all terms and conditions. Our goal is to spread the message of Islam through our media group. We appreciate your help in resolving the matter by registering all our numbers. Thank you for your support in removing the restrictions. We assure you that we are complying with the terms of the WhatsApp company and are not violating any regulations. However, some individuals are trying to sabotage our work, and we request your assistance in ending their wrongful intentions. We have faith that you will help us resolve the issues with these numbers promptly. Thank you for your cooperation.
Reported by GetHuman8687073 on Sonntag, 21. Januar 2024 08:31
Subject: Assistance Needed: WhatsApp Account Ban
Hello WhatsApp Support Team,
I hope you are well. I am facing an issue with my WhatsApp account. My number, +[redacted]35, has been banned with a message stating, "This account is not allowed to use WhatsApp due to spam." I am requesting your assistance in resolving this promptly.
I am surprised by this ban as I believe I have followed all guidelines. I would like my account to be reviewed, and the ban reconsidered. I am eager to continue using WhatsApp and hope for a swift resolution. Kindly see details below:
- WhatsApp Number: +[redacted]35
I understand you are busy, but I would appreciate an expedited review. Your help is valued greatly in this matter.
Thank you for your attention. I am looking forward to your response.
Best regards,
A. Khan
Reported by GetHuman-skyakaas on Sonntag, 21. Januar 2024 11:45
Good afternoon! On January 19, [redacted], my WhatsApp account was blocked. I'll explain what happened - I received a link where I had to add contacts to a group, I did it without realizing they could block my account, and now WhatsApp says I can't use it anymore! I have had that account for many years and I don't want to change my number because I only use it to talk to people at work and my family. I never did anything wrong to get blocked! Thank you in advance, and I hope for a response.
Reported by GetHuman-solebals on Sonntag, 21. Januar 2024 15:36
Hello Team WhatsApp,
I've been encountering an issue while trying to register my number on WhatsApp. An error message keeps appearing stating, "You need the official WhatsApp to use this account." Despite uninstalling and reinstalling the app multiple times, restarting my phone, the problem persists, leaving me unable to access my WhatsApp account.
I appreciate your assistance in resolving this matter.
WhatsApp Number: +[redacted]23
Name: Ravi Kumar
Reported by GetHuman8714259 on Sonntag, 21. Januar 2024 16:51
Dear Sir, I would like to know why my WhatsApp number +[redacted]0 has been blocked. I have been using this number with WhatsApp for years, and I have never engaged in any illegal activities. Recently, I started receiving messages, especially from Nigeria. Please conduct a thorough investigation before taking action. Kindly look into this matter and reactivate my WhatsApp. This number is crucial for all my activities. Thank you for your prompt attention to my message. Best regards, Lantefo Noukpekou.
Reported by GetHuman-cyrlante on Montag, 22. Januar 2024 09:38
Dear Sir,
I would like to understand why my WhatsApp number, +[redacted]0, was excluded. Since yesterday, I have been unable to access my account. I have been using this number with WhatsApp for years and have never engaged in any illegal activities. Lately, I have been receiving messages, especially from Nigeria. However, I believe an in-depth investigation should be conducted before taking any action. Please conduct the necessary investigations to reinstate my WhatsApp account. All my activities are linked to this number.
Best regards,
LANTEFO NOUKPEKOU Sen Cyrille
Reported by GetHuman-cyrlante on Montag, 22. Januar 2024 09:40
Hello Whatsapp team,
I recently deleted the Whatsapp app on my old phone and activated it on a new device. Shortly after, I decided to switch back to my old phone, only to find that my account has been banned. I assure you that I have not violated any of Whatsapp's terms and conditions.
I have tried to reach out for assistance via email, but I was informed that account bans are now only handled through the "Request a Review" button in the app. Unfortunately, I am unable to locate this button on the app as indicated, and I am at a loss for how to proceed.
I kindly ask for your help in resolving this matter and restoring access to my Whatsapp account associated with the phone number +[redacted]7. Thank you.
Reported by GetHuman8714332 on Montag, 22. Januar 2024 11:32
Sehr geehrtes WhatsApp-Supportteam,
Ich muss meine tiefe Unzufriedenheit und die aktuellen Schwierigkeiten, die ich beim Verwenden von WhatsApp erlebe, zum Ausdruck bringen. Meine Telefonnummer wurde gesperrt, und ich kann mir aufgrund möglicher hoher Kosten von bis zu 50 Millionen US-Dollar keine neue leisten. Ich benötige dringend Unterstützung, um mein Konto schnellstmöglich zu entsperren. Ich bin bereit, mit Ihrem Team zusammenzuarbeiten, um dieses Problem zu lösen. Es ist mir wichtig, mit dem Präsidenten und der speziellen Supportgruppe in Kontakt zu treten, um die Beschränkungen aufzuheben und den normalen Gebrauch von WhatsApp wiederherzustellen. Mein Konto wurde fälschlicherweise gesperrt, da jemand mit einer modifizierten WhatsApp-Version illegale Aktivitäten durchführt, was zu Missverständnissen führt. Ich vertraue darauf, dass Ihr Support-Team diese Angelegenheit effektiv klären kann. Vielen Dank im Voraus für Ihre Hilfe.
Mit freundlichen Grüßen
[Initialen]
(Geschrieben von: +[redacted]57)
Reported by GetHuman-wfamhm on Montag, 22. Januar 2024 22:06
Dear WhatsApp Team,
I am still facing issues with my closed WhatsApp account, which is causing a delay in my work. Despite multiple requests, I have not received any assistance from your end. I urge you to please lift the restriction imposed on my account.
This situation has been causing me a lot of distress lately. I have thoroughly reviewed and familiarized myself with all the terms and conditions, and I assure you that I will not breach them in the future.
Mobile Number: +[redacted]97
Reported by GetHuman8714415 on Dienstag, 23. Januar 2024 09:29
Dear WhatsApp Administrator, today I am writing to appeal the blocking of my WhatsApp account. My account was blocked in the past, and I believe this decision is incorrect. I am Youssef Muhammad, and I log into my WhatsApp account with the phone number +[redacted]66. I have been using WhatsApp responsibly since [redacted]. I have never sent offensive, threatening, or harassing messages, nor have I posted illegal or copyright-violating content. I have never used WhatsApp for business purposes without permission nor created multiple accounts with the same phone number. I believe the blocking of my account was a mistake as I have not violated any of WhatsApp's terms of use. I am a responsible user who values privacy and data security. I kindly request a review of your decision and the unlock of my account. Below are some details that may assist in evaluating my situation: I have only messaged my contacts, not unknown individuals, sent no offensive or harmful content, used WhatsApp for personal, not commercial, purposes, logged in only from my mobile phone, and not from any other device. Additionally, I provide some extra details relevant to my case: I have reviewed all my messages and found no offensive, threatening, or harassing content. I have always communicated politely and respectfully. I have checked my posts and found no illegal or copyright-infringing content. I have complied with copyright and intellectual property laws. I have utilized WhatsApp solely for personal use and have not used it for commercial purposes without permission. I have only created one account with my phone number, +[redacted]36, and never attempted to have multiple accounts. I apologize for any inconvenience caused and assure you that I will maintain respectful communication on WhatsApp, avoiding offensive, threatening, or harassing messages, illegal content, or copyright violations, unauthorized commercial use, and the creation of multiple accounts with the same phone number. Thank you for your time and attention.
Reported by GetHuman-masifiii on Dienstag, 23. Januar 2024 12:36
Dear WhatsApp Administrator, I am writing to appeal the blocking of my WhatsApp account. My account had been blocked previously, and I believe this decision is incorrect. My name is Youssef Muhammad, and I log into my WhatsApp account with the phone number +[redacted]36. I have responsibly used WhatsApp since [redacted], never sending any offensive, threatening, or harassing messages or posting illegal content. I have not used WhatsApp for business purposes without permission or created multiple accounts with the same phone number. I respectfully request a review of my account suspension, as I have not violated any of WhatsApp's terms of service. I value privacy and data security and kindly ask for my account to be unblocked. Please consider the details provided to verify my account status. Thank you for your time and attention.
Reported by GetHuman-masifiii on Dienstag, 23. Januar 2024 12:39
My phone number was blocked from using the official version of WhatsApp without any reason. I hope to resolve this issue and have my number unblocked because it is essential for me. When I tried to open my number on the official WhatsApp, I was told to use the official one, and now I am doing so. Therefore, I hope to unblock my number on WhatsApp or fix the problem because I need WhatsApp urgently. It's crucial. I have important work coming up in the next few hours as I am an employee at Vodafone on your side. He unblocked my phone number and opened it again. Please, WhatsApp, I am very grateful to you. I respect the rules and laws. I am very thankful to you. WhatsApp. My phone number is +[redacted]9.
Reported by GetHuman-soyixey on Donnerstag, 25. Januar 2024 00:40
Hello Team WhatsApp,
I am reaching out as my WhatsApp number has been banned with the message "This account cannot use WhatsApp." I believe this is an error as I have not violated any of the WhatsApp policies. Kindly review my account and reinstate my WhatsApp number.
The number in question is: +[redacted]65
Thank you.
Reported by GetHuman8714678 on Freitag, 26. Januar 2024 00:58
Dear WhatsApp Team,
I recently purchased a new phone number. However, when I reached out to you via email, I was informed that all appeals must be submitted through WhatsApp. Despite this, when I messaged your WhatsApp team, my new number was blocked. I kindly request for it to be activated promptly. The number in question is +[redacted]68.
Thank you.
Reported by GetHuman8714709 on Freitag, 26. Januar 2024 12:56
Hello WhatsApp Support Team,
I have been banned without any reason even though I did not violate any community standards, terms of use of WhatsApp, or any other reason considered a violation of WhatsApp policy.
Therefore, I kindly request a review of my account ban and the lifting of the ban on my WhatsApp number as soon as possible so that I do not lose contact with my important clients and incur more losses than I have already incurred in my business.
My WhatsApp account number is: [redacted].
I would be grateful for your understanding of my issue, and greatly appreciate it if my problem is resolved, the ban on my account is lifted, and I am able to communicate with my clients in the near future.
Best regards, WhatsApp Support Team
Reported by GetHuman-aalthlay on Freitag, 26. Januar 2024 22:22
Hello WhatsApp Support Team,
My number has been banned without any reason, even though I have not violated any community standards or terms of use of WhatsApp, or any other reason that would be considered a violation of WhatsApp policy.
Therefore, I kindly request a review of the ban on my WhatsApp account and lifting the ban on my account as soon as possible so I do not lose contact with my important clients and suffer more losses than I have in my business so far.
My WhatsApp account number is: [Write your phone number here with the country code starting with +[redacted]05]
I would be grateful for your understanding of my problem, and very thankful if my issue is resolved, the ban on my account is lifted, and I can communicate with my clients in the near future.
Best regards, WhatsApp Support Team
Reported by GetHuman-aalthlay on Freitag, 26. Januar 2024 22:24
Hello Whatsapp Support Team,
I am Panyam Krishnaveni. I recently purchased a new SIM card with the mobile number +91 [redacted]. I have been unable to open a WhatsApp account as the number seems to be banned. Could you please investigate and lift the ban on this new number?
Thank you,
Panyam
Mobile Number: +[redacted]36
Email: [redacted]
Reported by GetHuman-panyamkr on Samstag, 27. Januar 2024 14:55
Hello WhatsApp team, thank you for your prompt response to my message. I am facing several issues with the WhatsApp application. My name is Youssef Hisoka, I am a student at a university in Britain, and my number has been blocked by individuals tarnishing WhatsApp's reputation. While chatting with my friends on WhatsApp, I discovered that my number was blocked, and I do not know the reason. Therefore, I kindly request the WhatsApp support team to make efforts to lift the ban on my number so I can continue with my work and studies at the university. Thank you for your efforts in providing us with better services. Additionally, there are individuals sending fake messages and inappropriate content to my number, so please review my number promptly and respond to this email swiftly so I can lift the ban on my number. Best regards, WhatsApp support team.
Reported by GetHuman8714824 on Samstag, 27. Januar 2024 20:35