The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #129. It includes a selection of 20 issue(s) reported November 20, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
One day, my phone number got lost, and someone misused it on WhatsApp. After getting a new SIM card and attempting to log back into WhatsApp, I discovered my account was banned. Please consider my circumstances and lift the ban on my number. I am innocent and eager to use WhatsApp following all terms and conditions. I trust you will unban my account promptly. - Chandan S. Phone: +[redacted]19. I kindly request your assistance with this matter.
Reported by GetHuman8703911 on الإثنين ٢٠ نوفمبر ٢٠٢٣ ١٢:٥٠
Hello WhatsApp, I am experiencing an issue with my business account. I have been operating businesses successfully using your app for a long time without any trouble. However, today while conducting my business activities, I received a notification that my phone number is no longer registered on the app. Upon verification, it informed me that my number has been banned. I am unsure of the reason behind this action as I have always followed the Terms and Conditions. If there was an error on my part, please consider unbanning my account and providing clarification so I can prevent a recurrence of this issue. Thank you.
Reported by GetHuman8703956 on الإثنين ٢٠ نوفمبر ٢٠٢٣ ١٣:٢٦
Hello Team,
I am experiencing a problem with the WhatsApp verification process. I have not received the verification code needed to finish the registration. I have verified my connectivity, restarted my device, but the issue remains. It has been over 24 hours, and the verification code has not come through. Please help me resolve this matter promptly.
Thank you.
Reported by GetHuman8704166 on الإثنين ٢٠ نوفمبر ٢٠٢٣ ١٥:٤٣
I am experiencing difficulties receiving the verification code from WhatsApp. The app keeps saying it couldn't send the code and advises me to wait for an hour. Even when I try to use the "call me" option, the problem persists. I have been facing this issue since yesterday and have attempted to solve it by reinstalling the app multiple times and clearing the cache, but unfortunately, the problem remains unresolved. I am seeking assistance to fix this persistent issue.
Reported by GetHuman8704342 on الإثنين ٢٠ نوفمبر ٢٠٢٣ ١٧:٤١
Hello WhatsApp team,
I am writing to address the recent banning of my WhatsApp account, +[redacted][redacted]. This account is crucial to me as it is where I conduct both my education and business activities. Losing access to the information stored there would be detrimental.
I request a review of the situation as I believe there may have been a misunderstanding that led to the ban. If I inadvertently breached any terms and conditions, I sincerely apologize and assure you it was unintentional. Please consider unbanning my account.
Thank you for your attention to this matter.
Reported by GetHuman8703956 on الإثنين ٢٠ نوفمبر ٢٠٢٣ ٢٢:١٧
I am still experiencing the same issue. I am unable to receive the verification code on my phone or through voice verification. I am confused as to why this is happening as I have not violated any agreements. My emails to you keep bouncing back. I urgently need my problem to be addressed. I am hoping for a prompt resolution. I feel frustrated and may need to make a formal complaint if this continues. My phone number in international format is: +86-[redacted]-[redacted].
Reported by GetHuman-ruyqlif on الثلاثاء ٢١ نوفمبر ٢٠٢٣ ٠٣:٤٠
My WhatsApp account has been hacked and taken over, possibly linked to another phone. On my iPhone, when I try to access WhatsApp, I enter my mobile number twice for verification. It then prompts me to confirm moving WhatsApp to this phone using another phone, which I do not have. I believe the hacker linked it to another number. It has been used to contact my friends and family to hack their phones. I am unsure how to proceed. Thank you, David.
Reported by GetHuman-dwynick on الثلاثاء ٢١ نوفمبر ٢٠٢٣ ٠٧:٢٦
Dear respected authority,
I am writing to address the recent ban on my WhatsApp account. It seems my account was reported for spam, possibly due to the high volume of calls I make for work. I work as an inside sales specialist for an ed-tech startup in Hyderabad and use my personal number for contacting students for the company's operations. To rectify this issue, I have now been given a company number solely for WhatsApp marketing. I kindly request the unban of my personal WhatsApp number, [redacted], as it is crucial for receiving course updates. I appreciate your attention to this matter.
Thank you and regards,
Soujanya
Reported by GetHuman8705060 on الثلاثاء ٢١ نوفمبر ٢٠٢٣ ٠٧:٣٠
Hello, I am Raj B. from India and have been a WhatsApp user for a long time at [redacted]. Recently, my account got unexpectedly banned, and I am unsure why this happened. I used the 'Sikka' app to earn money by completing tasks related to apps like FMWHATSPP and GBWHATSAPP, following their guidelines. My intention was not to violate any rules set by WhatsApp. After uninstalling those apps, I logged into WhatsApp Messenger with the same number and received messages from unknown numbers, which I deleted. Now, my WhatsApp account is banned for spam, and I seek assistance in resolving this issue as it is urgent for me. Your help in reopening my WhatsApp account would be greatly appreciated.
Reported by GetHuman-rajbose on الثلاثاء ٢١ نوفمبر ٢٠٢٣ ١٣:١٦
Dear support team,
I am experiencing difficulty accessing my WhatsApp account. My number has been blocked, and I have been logged out without any explanation. Despite my adherence to WhatsApp policies and terms, I am unable to receive the activation code as prompted by the application. I strictly use the official WhatsApp application and would like the ban on my account lifted promptly. The inability to access my account has caused a disruption in both my work and personal communication, and I kindly request a swift resolution. Your assistance in activating my account is greatly appreciated.
Thank you.
Best regards.
Reported by GetHuman-nagmx on الثلاثاء ٢١ نوفمبر ٢٠٢٣ ١٩:١٢
Hello WhatsApp team,
I am writing to appeal the ban on my WhatsApp account, +[redacted][redacted]. This account is essential for my education and business, and I would like to request a review as I believe there may have been a mistake in banning it. If I unknowingly violated any terms and conditions, I sincerely apologize. Please consider unbanning my account as I cannot afford to lose the valuable information stored there.
Thank you in advance.
Reported by GetHuman8703956 on الثلاثاء ٢١ نوفمبر ٢٠٢٣ ٢٠:٤٥
I run an e-commerce business where we generate leads on WhatsApp. Typically, we don't respond to messages on weekends, leading to a backlog of pending messages we address on weekdays. While working one night, I suddenly received a message that my number was no longer available, and upon checking, I found it was banned. I reached out to WhatsApp via email, and they responded that they were looking into the issue two days ago. Unfortunately, the problem remains unresolved.
Reported by GetHuman8705681 on الأربعاء ٢٢ نوفمبر ٢٠٢٣ ٠٤:٥٨
I am a nursing student working a private job. My phone number is +[redacted]64. I need help with my Realme 10 model, RMX3630, running Android version 13. The video recorder on my phone is not working. Additionally, my WhatsApp account has been blocked, and I am unsure why. I apologize if I made a mistake but request it to be unblocked so I can use it again. Thank you.
Reported by GetHuman8705000 on الأربعاء ٢٢ نوفمبر ٢٠٢٣ ١٩:٣٤
Dear authorities,
I am Soujanya from Hyderabad. Unfortunately, my WhatsApp account was recently banned for unknown reasons, possibly due to reports of spam calls. I believe this might have resulted from my usage of my personal number for work purposes at an ed-tech startup where I work as an inside sales specialist. As part of my responsibilities, I regularly contact students through WhatsApp for operational and strategic purposes. Now, I have been provided with a company phone number for such activities, and I will no longer use my personal number. I kindly ask for the unban of my WhatsApp number (+92 [redacted]) as it is crucial for receiving course updates. Thank you for your assistance. Regards, Soujanya.
Reported by GetHuman8705819 on الأربعاء ٢٢ نوفمبر ٢٠٢٣ ١٩:٥٨
I've been experiencing issues logging into WhatsApp recently. I've tried to receive the SMS verification code and phone calls for login, but haven't been successful. I've checked my internet connection, contacted my network provider, and even tried using a VPN, but the problem persists. I attempted to log in from Hong Kong as well, but it still failed. The app continuously shows "connecting," eventually displaying "unable to connect, please try again later." I use a Xiaomi phone, and I'm concerned because I have important contacts on WhatsApp. Your assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-guxunmin on الخميس ٢٣ نوفمبر ٢٠٢٣ ٠٦:٤٧
My WhatsApp was functioning well earlier today, but when I tried to access it again a few minutes later, I received a message stating "THIS ACCOUNT IS NOT ALLOWED TO USE WHATSAPP DUE TO SCAM." This sudden restriction has left me puzzled as I have always adhered to WhatsApp's policies. I kindly ask for your help in resolving this matter promptly. I am hopeful that you can rectify the issue and restore my WhatsApp to its previous functionality, allowing me to communicate, message, and use all features seamlessly once more.
Reported by GetHuman8706083 on الجمعة ٢٤ نوفمبر ٢٠٢٣ ١٢:٥١
I am having trouble verifying my WhatsApp number. I am facing issues with my WhatsApp number verification. It seems like I need to use an unofficial version of WhatsApp to access my account. Despite trying, I am unable to verify my mobile number on WhatsApp. Could someone guide me on how to verify my WhatsApp number? There seems to be a problem with verifying the WhatsApp number. It appears that using an unofficial version of WhatsApp might resolve this account access issue. The verification of my WhatsApp number is causing trouble. It seems using the unofficial WhatsApp to access the account is necessary. I am prompted to tap to verify my phone number but encounter issues. My WhatsApp number is still not verified. Facing a problem with WhatsApp. How can I download the unofficial version of WhatsApp? Need assistance with verifying my number on WhatsApp. Looking for a solution to fix the WhatsApp number verification problem.
Reported by GetHuman-haramkar on الجمعة ٢٤ نوفمبر ٢٠٢٣ ١٥:٣٨
Hello Whatsapp Support Team,
My legal name is Amritpal Singh. I recently purchased a new sim with the mobile number [redacted]******. However, when I tried to open a Whatsapp account, I encountered an issue as the mobile number is banned. I am puzzled as this is a new sim and number. Kindly investigate and lift the ban on this number for Whatsapp.
Thank you.
Best regards,
Amritpal Singh
Mobile number: [redacted]
Reported by GetHuman8706241 on السبت ٢٥ نوفمبر ٢٠٢٣ ٠٥:١٧
Dear WhatsApp Support Team,
I hope you are doing well. I am Waseem, and I am reaching out to address the recent suspension of my WhatsApp account. I understand there may have been a policy violation, and I apologize if I unintentionally broke any rules.
WhatsApp is crucial for my personal and professional communication, and its suspension has disrupted my life. I kindly ask for a thorough review of my account and any advice on how to resolve this matter.
I am dedicated to following WhatsApp's policies going forward. Please let me know if there are specific steps I need to take to restore my account.
Thank you for your attention. I am eager for a resolution and the reinstatement of my WhatsApp account.
Best,
Mohd. Waseem
Reported by GetHuman8706249 on السبت ٢٥ نوفمبر ٢٠٢٣ ٠٥:٥٣
Hello, please verify phone number +91 [redacted].
Hello WhatsApp Support, kindly assist me in accessing my WhatsApp account linked to this number (+91 [redacted]) as I am unable to log in.
I am experiencing difficulties receiving my WhatsApp verification code for the number +91 [redacted]. Your prompt assistance is appreciated.
Dear WhatsApp Support Team, I need help in setting up a new WhatsApp account.
How can I transfer WhatsApp data to a new device?
Due to a lost SIM card, I am unable to receive the verification code on it. Requesting to send it to my email instead.
Facing login issues with my Opay account as the verification code is sent to my lost SIM card. Any solutions?
Please unblock my WhatsApp account associated with +91 [redacted] urgently.
I own an e-commerce business and we acquire leads via WhatsApp and other platforms.
My WhatsApp Business account has been blocked without reason for a week. Requesting immediate resolution.
Kindly unblock my WhatsApp Business account. I assure compliance with all terms.
My WhatsApp Business account remains banned without explanation for over a week. Urgently need it reinstated.
Encountering issues with receiving my WhatsApp verification code.
Reported by GetHuman8706256 on السبت ٢٥ نوفمبر ٢٠٢٣ ٠٧:١٧