The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #126. It includes a selection of 20 issue(s) reported November 12, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
WhatsApp number +57 [redacted]
My name is EDWIN ANDRES TOBON CORREA. Below, I will attach my identification document. I have tried in every way to get in touch with a real person from your team who can help me, but it's impossible. I always receive the same automated message. I don't know how to let you know what might have happened with my account. There must be an error or misunderstanding because I don't engage in any activities against your policies. I request your assistance in recovering my account without having to use another number because this has been my number for over 15 years, and I don't want to change it. Thank you very much.
I will attach my identification on both sides. If anything else is required, please let me know.
Reported by GetHuman8694312 on Sunday, November 12, 2023 1:49 AM
Hello Whatsapp Team,
I hereby confirm that my full legal name is Nanda Dulal Das, and my WhatsApp number is [redacted].
I acknowledge and agree to comply with all of WhatsApp's terms and policies. However, I believe there has been an error as I have not violated any rules on WhatsApp.
I use my account to share important and relevant educational messages, but it seems some users have mistakenly flagged or reported my account, leading to its suspension. This has caused inconvenience as it is my official WhatsApp number, and my friends, family, and clients are unable to reach me, creating a significant issue for me.
I kindly request WhatsApp to lift the ban on my account as soon as possible. I hope for your understanding and prompt action in resolving this matter.
Thank you.
Reported by GetHuman8694386 on Sunday, November 12, 2023 4:16 AM
I lost my phone and SIM two days ago and just purchased a new device yesterday. I obtained a new SIM card with the same number to ease the transition. However, since getting my new device (iPhone 15), I have not been receiving the WhatsApp verification code. We have attempted all troubleshooting steps, such as waiting 24 hours, trying the call/SMS request, waiting for the designated time in the app before requesting the code again. It has now been two days without receiving any codes. All other apps are functioning correctly on the new device except WhatsApp. Kindly investigate this issue promptly.
Reported by GetHuman-anvimajm on Sunday, November 12, 2023 4:31 AM
"Dear WhatsApp Support Team,
I am writing today to request the unblocking of my WhatsApp account. My account has been blocked mistakenly, and I believe it is important to have the restriction lifted as soon as possible.
I have been using WhatsApp for many years, and I am not aware of violating any rules or terms. I believe that my account block was an error, and I kindly ask for it to be unblocked promptly.
I understand you may be busy, but I urge you to look into my request swiftly. I rely on WhatsApp to communicate with my family and friends, and I need the block removed as soon as possible.
Thank you for your time and attention.
Sincerely,
IA"
Reported by GetHuman-akrmaldy on Sunday, November 12, 2023 3:41 PM
Dear WhatsApp Support,
I am reaching out about my account +[redacted][redacted], which was compromised on 06/11/[redacted]. I have been attempting to regain access to it since then, without success. The unauthorized user has been sending fraudulent messages to my contacts, and I have cautioned them against engaging with the account. Despite reaching out to customer service via email multiple times, the issue remains unresolved. Today, upon attempting to log in again, I discovered that the account has been blocked.
I am eager to have my account reinstated, utilizing the same phone number. I am prepared to furnish any necessary evidence, such as a police report I filed regarding the incident. Your assistance in resolving this matter is greatly appreciated. Thank you for your attention to this urgent matter.
Reported by GetHuman-chokeni on Sunday, November 12, 2023 4:58 PM
Dear Team, I wanted to inform you that I recently changed my mobile device, and I am having trouble logging into WhatsApp on my Android phone. I have been experiencing this issue for the past two weeks. I have attempted to log in on several other devices as well, but the same error persists. My WhatsApp number is [redacted]04. Please assist me in resolving this problem promptly, as I have important pending work to attend to. Thank you.
Reported by GetHuman8694922 on Sunday, November 12, 2023 7:57 PM
I received a ban on my WhatsApp account, but I did not breach any terms of service. I have reached out via email many times, but they only send a general response stating that my account violated terms, and they won't reverse the decision. This situation is affecting my communication for both academic and personal purposes. I am quite frustrated with the lack of support from WhatsApp on this matter.
Reported by GetHuman-meruvaas on Monday, November 13, 2023 5:53 AM
Dear WhatsApp Support Team,
I am reaching out regarding the permanent ban on my WhatsApp account, which I believe was unfairly imposed due to false reporting by other users. My account, linked to the phone number +[redacted]44, plays a crucial role in my personal and professional communication, and the ban has caused significant disruption in my daily life.
I acknowledge WhatsApp's commitment to maintaining a secure environment for all users and am willing to cooperate fully with any investigation to resolve this issue promptly. I am eager to regain access to my account and continue using the platform responsibly.
I appreciate WhatsApp as a communication tool and trust that with your assistance, we can address this situation and restore my account. Please provide guidance on the necessary steps or any additional information needed to appeal the ban effectively.
Thank you for your attention to this matter. I am hopeful for a positive resolution that will allow me to resume using WhatsApp for my communication needs. Kindly consider lifting the ban on my number +[redacted]44.
Reported by GetHuman-hafeezka on Monday, November 13, 2023 11:46 AM
I recharged my decoder with account number [redacted]5 for the basic bouquet in early September for two months to receive your bonus. However, my subscription was canceled after just one month. I recharged again in October, but it ended a few days ago. I recharged once more on the 7th of this month, and my subscription was canceled again today, the 13th, within only five days. I'm confused about these continuous issues with my account. Please resolve these anomalies on my account promptly.
Reported by GetHuman-akanomat on Monday, November 13, 2023 7:45 PM
Hello,
In order to activate your WhatsApp account, you need to verify your phone number using a registration code. Your device must have an active SIM card for the number you are activating, and it should be in full international format. Ensure you have a stable internet connection to receive SMS or phone calls. If you are abroad, be able to receive international communications. Make sure there is enough balance on your prepaid line to receive messages or calls. If you don't receive the code within 24 hours, reach out with your number in international format. Wait for the specified time before requesting another code, and double-check that you entered the correct phone number. If these steps don't work, provide your full international number and we will assist you further.
Thank you.
Reported by GetHuman8696112 on Monday, November 13, 2023 7:56 PM
I encountered an issue with my WhatsApp where it kept telling me I couldn't use it due to spam, without understanding why. After changing my number, the new one also started getting banned every day, making it frustrating to use the app. Despite registering it again, I haven't received the verification code for six days. I have been trying to contact support for help, but I haven't received any assistance. I urgently need help to stop my account from being banned and to receive the verification code. My number is [redacted]. Thank you.
Reported by GetHuman-phiribea on Monday, November 13, 2023 10:00 PM
Hello, I am reaching out to report that my WhatsApp account has been unexpectedly banned. I have been a loyal user of WhatsApp for many years and have always followed the app’s terms of service diligently. Today, I was surprised to discover that my account had been banned without any prior warnings or explanations. I am feeling frustrated and disappointed by this sudden action against my account.
I kindly request for a thorough investigation into this matter and for the ban on my account to be lifted promptly. I can confidently say that I have not participated in any activities that would warrant the suspension of my account.
Name: K. Nagendrababu
Email: [redacted]
WhatsApp Number: [redacted]
Device: Vivo Y02
Reported by GetHuman8696516 on Tuesday, November 14, 2023 3:24 AM
To Whom It May Concern,
I am extremely disappointed that my WhatsApp account was deactivated without any warning. I have always used the service appropriately, without sending spam or unwanted messages. It is concerning that this action was taken without prior notification. I kindly request that my situation be reviewed by the appropriate authorities to restore my account. You can reach me at my phone number: +[redacted]00.
Thank you.
Reported by GetHuman8696860 on Tuesday, November 14, 2023 1:12 PM
My account, +[redacted]8 (the number to unban), has been suspended. I regret any violation of WhatsApp's Terms of Service. My WhatsApp account is essential to me for personal and work connections. I commit to following WhatsApp's terms and staying informed about any changes. Could you please lift the ban on my account? Thank you for considering my appeal. Let me know if you require more details to review my case. I am eager to hear from you soon.
Reported by GetHuman-zhaofei on Tuesday, November 14, 2023 5:24 PM
My WhatsApp account was banned on November 5th. I had created a community and added all my groups using the app. After being reported, I was banned. I am appealing for my account to be unbanned so I can reconnect with my customers and loved ones, as WhatsApp is my primary means of communication.
Reported by GetHuman8697614 on Tuesday, November 14, 2023 10:23 PM
Dear Sir/Madam,
I am reaching out because my WhatsApp account has been unexpectedly banned. I have used the platform for many years without any violations of the terms of service. Today, when I tried to log in, I was surprised to find my account had been banned without any prior warning or explanation. This has left me frustrated and disappointed.
I kindly ask for your assistance in investigating this issue and lifting the ban on my account promptly. I can assure you that I have not engaged in any activities that would warrant such action.
Name: Nagaraju
Gmail: [redacted]
WhatsApp Number: [redacted]93
Device: Redmi Note 11 Pro + 5G
Reported by GetHuman8696771 on Wednesday, November 15, 2023 12:07 AM
I recently realized that my WhatsApp account is inaccessible. When attempting to retrieve the access code, I received a message indicating it's already connected to another device. This situation has caused concern about potential theft or compromise. To address this promptly, I am looking for guidance on the steps needed to recover my WhatsApp account and improve its security. Your quick assistance with resolving this issue is highly valued.
Reported by GetHuman8698179 on Wednesday, November 15, 2023 11:49 AM
Hello,
I am seeking assistance as my WhatsApp account was unexpectedly disabled without notice. This platform is crucial for our work communication, making its restoration highly important. Kindly consider reinstating my account. I greatly appreciate your help. If my actions inadvertently breached any rules, please inform me directly, and I will make sure to comply moving forward. You can reach me at 0[redacted][redacted]. Thank you for your support.
Best wishes,
Amanda
Reported by GetHuman-hajinave on Wednesday, November 15, 2023 11:58 AM
Hello,
I am writing to report an unexpected issue with my Whatsapp account which has been disabled suddenly, without any prior notice. Whatsapp is a crucial communication tool for our work, and its importance cannot be overstated. I kindly request for the restoration of my account at your earliest convenience. If I have inadvertently violated any rules, I sincerely apologize and assure you that I will adhere to the guidelines moving forward.
Thank you for your prompt attention to this matter.
Best regards,
Amanda
Reported by GetHuman-hajinave on Wednesday, November 15, 2023 12:01 PM
I am experiencing an issue with WhatsApp not recognizing my SIM card. While attempting to update the app, I accidentally deleted it while freeing up space on my phone. Now, when I try to download it again, it gets stuck on the verification code step. I have waited for an hour multiple times, but the code never arrives. I have even tried deleting and reinstalling WhatsApp, to no avail. I contacted my SIM card's customer service, and they advised me to reach out to WhatsApp for assistance. I kindly request help in resolving this matter so that I can use WhatsApp again. Thank you.
Reported by GetHuman8698341 on Wednesday, November 15, 2023 2:38 PM