WhatsApp Customer Service Issues

Archive 121

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #121. It includes a selection of 20 issue(s) reported October 24, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello WhatsApp Support team, I think my number got banned because I sent many messages from my WhatsApp Business account. I want to clarify that I did not mean to mislead anyone with my messages. I realize now that I didn't fully understand the rules, and I will make sure to follow them carefully from now on. Could you please review this and lift the ban on my number? Thank you.
Reported by GetHuman-hundzuka on Selasa, 24 Oktober 2023 pukul 18.29
My account, ++[redacted]32, has been banned. I apologize if I violated WhatsApp's Terms and Conditions. My account is essential for staying in touch with friends, family, and business partners. I believe the ban was due to adding customers from Alibaba, which led to you suspecting me of sending spam messages. Being abroad, my account is crucial, so I kindly request you to lift the ban. I would also like guidance on what actions to avoid in the future. Thank you for your assistance! Best regards.
Reported by GetHuman8672644 on Rabu, 25 Oktober 2023 pukul 00.45
My account with the number +[redacted]32 has been banned. I apologize if there was any violation of WhatsApp's Terms and Conditions. My account is essential for communicating with friends, family, and business partners. I was only providing a self-introduction to a customer who came from Alibaba and wanted to connect via WhatsApp. I added two customers, and it seems I was mistaken for sending spam messages. Currently, I am overseas, and my account holds significant importance for me. Kindly reconsider lifting the ban on my account. I would also appreciate guidance on how to avoid such issues in the future. Thank you for your assistance. Best regards
Reported by GetHuman8672644 on Rabu, 25 Oktober 2023 pukul 00.49
Dear WhatsApp support team, I sincerely apologize for any inconvenience my actions may have caused. I inadvertently shared my phone number in a group chat and mistakenly provided the OTP, resulting in my account being accessed without authorization. By the time I regained control of my account, it was banned. I regret the situation and assure you that I will not repeat this error. Kindly consider lifting the ban on my account as I have important data stored there. Thank you for your understanding.
Reported by GetHuman-tanayna on Rabu, 25 Oktober 2023 pukul 12.35
Hello, I believe my account was banned by mistake. I have not engaged in any activity that violates WhatsApp's privacy policies or terms of service. Could you please respond as soon as possible and restore my WhatsApp account? I am not using third-party apps. Please release my WhatsApp account and let me know why it was banned. Thank you, Manjunath Sidram Parit Gmail: manjubwd1999@[redacted] Device: Vivo S1Pro WhatsApp number: [redacted]
Reported by GetHuman-manjubwd on Rabu, 25 Oktober 2023 pukul 13.48
Hello, I believe my account was mistakenly banned as I have not violated any of WhatsApp's private policies or terms of service. I kindly request a prompt response to either restore my WhatsApp account or provide an explanation for the ban. Please assist me in understanding why this action was taken and release my account at your earliest convenience. Thank you, Kondi V. Device: Vivo mobile Email: [redacted]
Reported by GetHuman-venukond on Rabu, 25 Oktober 2023 pukul 14.24
My account was hacked by hackers attempting to steal money. They tricked me into providing an OTP. Even though my SIM was registered on WhatsApp, the hacker activated two-step verification and added an email. I can no longer access my account, despite having access to the registered number. I am very upset 😭😭😭😭. Please assist me with a solution, I beg of you. My number is: +[redacted]39.
Reported by GetHuman8673592 on Rabu, 25 Oktober 2023 pukul 19.22
Hello, I am having trouble opening WhatsApp. The app states that I need the official version to use my account. I assure you that I have not violated any policies, yet my number is unable to operate WhatsApp. I am willing to provide any necessary information or proof required to resolve this issue and have my number unbanned. I kindly request a review of my details and the unban of my number as I really need to access WhatsApp. Thank you for your assistance. Regards, [redacted].
Reported by GetHuman8673662 on Rabu, 25 Oktober 2023 pukul 20.07
Today, I unfortunately fell victim to a WhatsApp hacking attempt. Someone posing as a WhatsApp representative called me from +1[redacted] and asked for a verification code that was sent to me via my WhatsApp number +[redacted][redacted]. I shared the code without realizing it was a hacker. Now, I'm unable to access my WhatsApp account, and the impersonator has caused significant harm. I kindly request immediate assistance to block this compromised account. Despite numerous tries to recover my account, I haven't been receiving the 6-digit verification code required.
Reported by GetHuman8673782 on Rabu, 25 Oktober 2023 pukul 22.11
My account, linked to my friends, family, and business partners, +86 [redacted]0, has been banned. I apologize for any violation of WhatsApp's Terms and Conditions. This is my first time using the app. I added two customers from Alibaba and introduced myself. However, my account was mistakenly flagged for spam. Being abroad, my WhatsApp account is crucial to me. Please lift the ban on my account. I would also like to learn how to avoid such issues in the future. Thank you for your assistance! Best regards.
Reported by GetHuman8673998 on Khamis, 26 Oktober 2023 pukul 03.03
Hello, I believe my account was banned by mistake as I have not engaged in any activities that violate WhatsApp's private policies or terms of service. I kindly request a prompt response and the restoration of my WhatsApp account. If my account was indeed banned, I would like to understand the reason for this action. Your assistance in releasing my account would be greatly appreciated. Thank you, K. Venu
Reported by GetHuman-venukond on Khamis, 26 Oktober 2023 pukul 04.07
I received a notification stating that my account has been disabled due to multiple complaints. However, I am unaware of any violations on my part. I suspect that someone may have reported my account out of spite. This confusion arises because colleagues from my workplace often use my personal number instead of my office one for WhatsApp communication, leading me to block some of their numbers. Could this be the reason behind the complaints that resulted in my account ban? I kindly request the reactivation of my WhatsApp account at your earliest convenience. I apologize if I unknowingly infringed upon any terms and conditions, and I assure you that I will adhere to the rules diligently in the future to prevent a similar situation from occurring. Request #[redacted][redacted] Phone Number: [redacted]
Reported by GetHuman-pybhagad on Khamis, 26 Oktober 2023 pukul 07.20
Hello team, I hope you are having a good morning. I've encountered an issue with restoring my WhatsApp backup from Google Drive on my new Pixel 7. After attempting to uninstall and reinstall the app multiple times, I now find myself unable to receive the verification message from WhatsApp. Each time I try, it prompts me to wait for 1 hour. I would appreciate your assistance with resolving this matter and guiding me through the process of restoring my backup from Google Drive. Your prompt response would be greatly appreciated as this is urgent. Thank you in advance for your help. Regards, Shubham S.
Reported by GetHuman8674205 on Khamis, 26 Oktober 2023 pukul 08.44
Hello Team WhatsApp, I am disappointed to share that my WhatsApp number has been banned without any violation of the Terms of Service or suspicious activity on my account. I can assure you that I have not engaged in spam, scams, or jeopardized the safety of any users on WhatsApp. It seems there has been an error in the ban placed on my account. I kindly request for your assistance in unbanning my WhatsApp account. My WhatsApp number is: +[redacted]27. Thank you.
Reported by GetHuman8674243 on Khamis, 26 Oktober 2023 pukul 10.08
Every time I try to log in using my number '+[redacted]02,' I keep receiving the message "you need the official WhatsApp." I have attempted to log in repeatedly on the official WhatsApp app but have been unsuccessful. Please address this matter promptly. I have not used a counterfeit WhatsApp application, but if there is any suspicion, please clear the data and assist me in resolving this issue. I await your response. Thank you. Best regards, Muzzammil H.
Reported by GetHuman8674676 on Khamis, 26 Oktober 2023 pukul 16.56
Hello, I would like to chat with WhatsApp support regarding my blocked number. I am aware that my number was blocked due to users who are using a hacked version taking advantage of WhatsApp updates and have blocked my number. Please kindly unblock my number and unblock it on WhatsApp as I use it to communicate with friends only, and my adversaries have blocked my number until I resign from my job. Please support WhatsApp, as I am awaiting the unblocking of my account and number. I hope to complete my work on WhatsApp to earn money and support my children. Please repeatedly check for any violation of the terms of use on my part. I have not done anything wrong, and this is unfair. Please WhatsApp, unblock my number and remove the block. Thank you, WhatsApp support.
Reported by GetHuman8674712 on Khamis, 26 Oktober 2023 pukul 17.25
Hello WhatsApp team, I am reaching out because my WhatsApp account has been banned, and I would like to request a review of the ban as I believe it was a mistake. My account holds valuable educational and business materials that I cannot afford to lose. If I unknowingly violated the terms and conditions, I sincerely apologize. Please consider unbanning my account as I use it for important purposes. Thank you.
Reported by GetHuman-deniamk on Khamis, 26 Oktober 2023 pukul 23.33
Dear Sir, I am writing to report an issue with my WhatsApp account. Approximately 20 days ago, my account was automatically banned and I have not been able to receive the verification code either through messages or calls. My WhatsApp number is +[redacted]45. I kindly request you to review my account and unban it as soon as possible. My account is ten years old, and this is the first time it has been banned. I assure you that I always follow the rules and regulations set by WhatsApp. Please verify my account and lift the ban promptly. Thank you. Name: I. Joshi Country: India State: Uttarakhand District: Nainital City: Haldwani Village: Nandpur, Kathgharia.
Reported by GetHuman8675205 on Jumaat, 27 Oktober 2023 pukul 02.45
Hello. I am experiencing issues with my WhatsApp account, which I use for official purposes. It has been a week since my account was blocked, affecting my business operations. I kindly request the technicians to assist me in resolving this matter promptly. It is possible that inadvertently sharing links may have triggered this action, as some recipients may have found it intrusive. I apologize for any inconvenience caused and seek the restoration of my account functionality as soon as possible. Thank you for your attention to this matter.
Reported by GetHuman-sirletti on Jumaat, 27 Oktober 2023 pukul 04.47
My WhatsApp account was compromised, and someone is soliciting money from my contacts. The individual claimed to be a teacher from my kids' school, mentioning the school's name and asking to join a Zoom meeting by providing a specific code, which turned out to be part of the account takeover. I was occupied with bathing my infant during the call and was momentarily distracted, making the situation seem plausible as though it was genuinely a staff member from the school.
Reported by GetHuman8675537 on Jumaat, 27 Oktober 2023 pukul 12.15

Help me with my WhatsApp issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!