The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #122. It includes a selection of 20 issue(s) reported October 27, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello WhatsApp Support Team,
I'm reaching out regarding an issue with my new SIM card and phone number +[redacted]79. When I attempted to open a WhatsApp account, it displayed a message saying that the account was banned. I am perplexed by this situation as I have just acquired this new SIM card. I kindly request your assistance in resolving this matter promptly.
Thank you.
Regards,
Manish Kumar Prajapati
Reported by GetHuman-manishdj on Friday, October 27, 2023 2:34 PM
Dear Sir/Madam, I believe my account was mistakenly banned. I have not violated any WhatsApp privacy policies or terms of service. Kindly respond promptly and reinstate my WhatsApp account. If my account was banned, I would like to know the reason for this action. I do not use third-party apps, so please reactivate my WhatsApp account. Details: Name: M.H. Email: [redacted] WhatsApp: [redacted] Device: Redmi Note 10 Lite.
Reported by GetHuman8676580 on Saturday, October 28, 2023 7:00 AM
Hello,
I'm continually being spammed, which is disrupting my work on WhatsApp. I only share details with those who ask for them. My suggestion for your team is to verify if blocking a number is necessary before doing so. This issue is causing me significant problems. Please address this promptly as I cannot afford to have my WhatsApp blocked repeatedly. Thank you.
Reported by GetHuman8676584 on Saturday, October 28, 2023 7:10 AM
If you believe your account was wrongly banned, please contact us via email or use the "request a review" feature in the app, and we will investigate your situation. We will respond once our review is finished.
When using the app's "request a review" feature, you will need to input a 6-digit verification code sent to you by SMS. After entering the code, you can proceed to submit your review request and provide information to back your case.
Reported by GetHuman8676603 on Saturday, October 28, 2023 7:51 AM
I haven't used any hacks or modified versions like GB WhatsApp. The number that got banned was recently purchased. It seems to have been used by someone else in the past, leading to the ban. I simply downloaded WhatsApp, tried to log in, and received a message stating the account was banned. This situation is frustrating and I hope it can be rectified.
Additionally, my business WhatsApp number has also been blocked. I believe there has been a misunderstanding. I urge you to reconsider and lift the ban on both numbers. I am not at fault for any violations that may have occurred before I acquired the number. As the current owner, I should not be penalized. Thank you for your attention to this matter.
Reported by GetHuman-gufranhu on Saturday, October 28, 2023 4:57 PM
Dear WhatsApp Support Team,
I am reaching out to request the unbanning of my WhatsApp account associated with phone number [redacted]6. I believe my account was mistakenly banned, as I have consistently adhered to WhatsApp's terms of service without any violations.
I apologize for any inconvenience this situation has caused and kindly ask for a review of my case to lift the ban promptly.
Thank you for your attention to this matter.
Reported by GetHuman8677443 on Sunday, October 29, 2023 3:34 AM
Hello team,
I am reaching out regarding my WhatsApp account being banned. As a professional HR, I rely on WhatsApp to communicate with candidates and for job-related purposes. It is crucial for me to have access to my account as many candidates reach out to me through this platform. I have always adhered to WhatsApp guidelines and I am unsure of the reason behind the ban. I am concerned about the impact this could have on my HR career if I am unable to recover my account. The WhatsApp team informed me that my account received multiple complaints leading to the ban without reviewing them first. I kindly request your assistance in resolving this matter promptly. Thank you.
Reported by GetHuman-koiladav on Sunday, October 29, 2023 12:54 PM
I'm a WhatsApp user and I keep experiencing my account (+[redacted]47) being blocked repeatedly by the company. I am not engaging in any abusive behavior on WhatsApp. I kindly request that you unblock my account promptly. WhatsApp is crucial for my work, and I cannot afford the downtime. Please address this recurring issue quickly; otherwise, I may consider deleting my account and the app altogether. Your prompt action on this matter is highly appreciated as I rely on WhatsApp for work purposes.
Reported by GetHuman8677799 on Sunday, October 29, 2023 2:50 PM
I accidentally deleted my WhatsApp. After restoring the app using my 2-step verification code, I'm unable to access my Google stored backup messages due to a password request. Even though I've tried using my Google password, the system keeps indicating it's incorrect. Strangely, the same password works fine for accessing my Gmail account. I'm unsure why there's an issue with WhatsApp recovery.
Feeling stuck as I've reached my last attempt.
Reported by GetHuman8678023 on Sunday, October 29, 2023 6:42 PM
Whatsapp Account Suspension Appeal
Dear Whatsapp Team,
I am reaching out to address my current inability to access Whatsapp through my account. Upon attempting to log in, I received an error message stating that my account has been banned for using an unauthorized Whatsapp application.
I acknowledge that using an unauthorized app goes against the Terms Of Service, and I sincerely apologize for this oversight. I kindly request that you reconsider the ban on my account. I was unaware of the violation and would never knowingly use unauthorized applications.
My Whatsapp number is +[redacted]06.
Thank you for your attention to this matter.
Sincerely,
Kamran Ali Chandio
Reported by GetHuman8678428 on Monday, October 30, 2023 6:14 AM
Dear WhatsApp Support Team,
I am writing to report that my business WhatsApp account linked to mobile number [redacted] has been unexpectedly blocked today. This sudden blockage has caused significant disruption to our customer communication and operations. I kindly request your prompt assistance in resolving this issue and unblocking our account. Your guidance on the necessary steps to rectify this situation would be greatly appreciated.
Thank you for your immediate attention.
Best regards,
Imran S.
[redacted]
Reported by GetHuman-saifiimr on Monday, October 30, 2023 7:09 AM
Dear WhatsApp Team,
I am encountering an issue while attempting to register my number on WhatsApp. An error message stating "You need the official WhatsApp to use this account" keeps appearing. I have tried uninstalling and reinstalling WhatsApp multiple times, as well as restarting my phone, but the problem persists, preventing me from accessing my account. I kindly request your assistance in resolving this matter.
Thank you,
Najma S.
Reported by GetHuman8678779 on Monday, October 30, 2023 2:04 PM
My account has been temporarily banned, and despite multiple attempts, I have been unable to resolve the issue. I used GB WhatsApp with my phone number, which resulted in the ban. After deleting GB WhatsApp, I tried to install regular WhatsApp again, but I am not receiving the six-digit verification code. My phone number is correct (+[redacted]8), and I am a Sierra Leonean πΈπ± based in Sierra Leone.
Reported by GetHuman-agnesaga on Monday, October 30, 2023 3:15 PM
Subject: Concern About Locked WhatsApp Account
Dear Support Team,
I am reaching out to address my concern and frustration regarding the recent locking of my WhatsApp account, which is essential for both personal and business purposes. Despite having verified my account previously, I am confused about the sudden block.
My WhatsApp account is crucial for my business, and it had been successfully verified. I have always followed the platform's guidelines and terms of service. As far as I know, I have not violated any rules that would warrant the suspension.
The abrupt lockout has disrupted my business communication significantly. I urgently request that you investigate the issue and provide a clear explanation for the suspension. I also request the immediate reactivation of my account, as the ongoing inaccessibility is causing financial losses and inconvenience.
I am willing to cooperate and provide any necessary information to resolve this promptly. Your swift assistance in this matter is appreciated.
Thank you for your attention and support.
Best regards,
Reported by GetHuman8678095 on Monday, October 30, 2023 3:52 PM
Dear WhatsApp Team,
I recently lost my mobile phone with the SIM card. I had to renew my SIM card with the same mobile number. When I tried to open my WhatsApp account on my new phone, it showed that my number was banned. The individual who stole my phone must have misused my WhatsApp number. I assure you that I am innocent and familiar with all the WhatsApp terms. Kindly unban my WhatsApp number +[redacted]35.
Thank you,
Aftab
Reported by GetHuman-aftabrah on Monday, October 30, 2023 6:38 PM
Dear WhatsApp Team,
I recently lost my mobile phone with the SIM card in it. I obtained a new SIM card with the same mobile number, and now when I try to access my WhatsApp account on my new phone, it shows as banned. The individual who took my phone has misused my WhatsApp number. I am innocent and familiar with all WhatsApp policies. Please kindly unban my WhatsApp number +[redacted]35.
Thank you,
Aftab
Reported by GetHuman-aftabrah on Tuesday, October 31, 2023 2:06 AM
I have a broadcast list of approximately [redacted] individuals whom I regularly send messages to. Despite having them added as contacts, around 75% of them do not receive my messages. I've reached out to Whatsapp support multiple times, but have only received automated responses detailing the requirements for sending messages. This issue isn't isolated to just me; a friend of mine is experiencing the same problem.
Reported by GetHuman-atsroots on Tuesday, October 31, 2023 6:38 AM
Dear Team WhatsApp,
I am writing to inform you that my WhatsApp number has been banned, even though I have not breached any of your Terms of Service or engaged in any suspicious account activity. There has been no spam, scam, or risk to the safety of other users from my end.
I kindly request for my account to be reinstated.
Account number: +[redacted]85
Name: Avinash Kumar Prasad
Reported by GetHuman8680021 on Tuesday, October 31, 2023 9:27 AM
Good afternoon. I kindly request your assistance in having my WhatsApp account unblocked. Unfortunately, I have been banned from using the platform, and I am unsure of the reasons for this action. I have already reached out to the WhatsApp support team to appeal for the unblocking of my account, as I am in great need of accessing it again. They mentioned receiving numerous reports about my account, leading to the ban. I would truly appreciate any help or guidance you could offer in resolving this matter and restoring my account's functionality.
Reported by GetHuman-gloryyam on Tuesday, October 31, 2023 12:24 PM
Hello,
I believe my account was mistakenly banned on WhatsApp. I have not violated any of the app's policies or terms of service. I kindly request a prompt response to address this issue and to reinstate my account. If my account has been banned, I would appreciate knowing the reason for this action. I do not use third-party applications, so I urge you to reconsider and reactivate my WhatsApp account.
Thank you,
Duvvi D. M. K.
Email: [redacted]
WhatsApp Number: [redacted]
Reported by GetHuman8680468 on Tuesday, October 31, 2023 4:52 PM