The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #113. It includes a selection of 20 issue(s) reported September 21, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir/Madam,
I am reaching out regarding my WhatsApp account, which has recently been banned without any clear explanation. I have been a loyal user of WhatsApp for years and have always adhered to the app's terms of service.
Upon attempting to log in today, I was surprised to discover the ban on my account. I have not been notified of any violations or received any warnings from WhatsApp. I am deeply disappointed and frustrated by this sudden action.
I kindly urge you to investigate this issue and restore access to my account promptly. I can assure you that I have not participated in any activities that would warrant such a suspension.
Name: RK
Email: ra*******[redacted]
WhatsApp Number: +[redacted]68
Device: Vivo T2X 5G
Reported by GetHuman8628893 on giovedì 21 settembre 2023 11:16
My WhatsApp account has been banned, how can I retrieve it? I have tried contacting WhatsApp support, but all I get is a message. My WhatsApp number +[redacted]03 has been banned. I lost my number at that time, the number I used to create my account is now lost. My WhatsApp number +[redacted]03 has been banned, so I request for it to be unblocked. My WhatsApp account +[redacted]03 needs the official WhatsApp to function properly. Hello. WhatsApp says I need the official app to use my account, please help me. My WhatsApp is not working. Good evening, I recharged through my bank account last night and... Sir, our WhatsApp is blocked, when will it be operational again? I have been facing a possible login error for * days without receiving any SMS or calls. I am always stressed and currently my WhatsApp number +[redacted]03 is banned. I am always stressed and currently my WhatsApp number ** is banned. Hello, our system has marked your account activity as a violation of our terms of service and...
Reported by GetHuman-yipohi on giovedì 21 settembre 2023 14:06
My number got banned by some individuals who are exploiting vulnerabilities to disable WhatsApp accounts. They blocked my account by submitting a verification request with misleading information in the description, making the ban on my number strict. There is nothing on my account that violates WhatsApp's terms of service. I hope you can understand the issue and redirect my message to a human and not a robot to resolve the problem. Please make a decision as soon as possible because all my business is tied to this number, and I will incur significant losses. This is my personal number.
Reported by GetHuman-zeeda on venerdì 22 settembre 2023 00:55
Today, I received a notification stating that my account was logged out. I had been using an old phone number while traveling, and I recently changed it. Consequently, someone else now has my old number for WhatsApp. My concern is that people contact me through that number. I want to ensure that the new user with my old number is not in my group chats and does not have access to my data and photos. Although I re-registered with my new number and see my contacts, others see me as a new contact. This has caused me to be locked out of important conversations. I worry about my privacy and security. My old number was [redacted]5, and my new number is 00 49 [redacted]. I have notified some of my contacts but worry about others reaching out. How can I ensure this person does not have access to my account?
Reported by GetHuman8630362 on venerdì 22 settembre 2023 09:09
Hello Team at WhatsApp,
I believe my account was suspended without valid reason, as I have always followed the rules. I was unable to receive the verification code, and the message said to wait for 20 hours. It is crucial for me to have access to WhatsApp for official purposes, and the delay is causing inconvenience. I kindly request a quick resolution to this issue to avoid further disruption.
Phone number: +91 [redacted]
Thank you for your prompt assistance,
I am hopeful for immediate help from the WhatsApp team.
Reported by GetHuman8630388 on venerdì 22 settembre 2023 09:47
Dear Sir/Madam,
I wanted to bring to your attention that I have been a victim of a scam involving the number +60 11-6[redacted] on WhatsApp. This number is associated with a company named [redacted] Mall, which claimed to be seeking shareholders. Unfortunately, I, along with my friends, invested [redacted] USDT in this company only to realize that it was a fraudulent scheme. The scammers behind this operation are still active on WhatsApp and the Google Play Store. I urge you to report this number and take legal action to hold them accountable for their deceitful practices. Thank you.
Reported by GetHuman-acefouen on venerdì 22 settembre 2023 22:14
Hello, I need assistance with recovering my WhatsApp account. I suspect that it has been compromised as I am unable to log in and it prompts me to log out from another device, which I have not done. I am concerned about the possibility of my personal information being accessed or misused for malicious purposes. Any help resolving this issue would be greatly appreciated. Thank you.
Reported by GetHuman8631550 on sabato 23 settembre 2023 03:00
My WhatsApp account, +91 76[redacted]1, has been hacked. I am unable to access my account as it requires an SMS code with a 12-hour timer. The account is active on other devices, showing online status and reading messages. This has been happening for the last month, where my account gets logged out automatically and I face the same issues repeatedly. I need assistance in restoring my WhatsApp account to normalcy.
Reported by GetHuman8631770 on sabato 23 settembre 2023 08:12
I am facing an issue with "You Need The Official Whatsapp to Use This Account" on my WhatsApp suddenly. I have tried numerous times to resolve it but haven't been successful. I downloaded WhatsApp from the Play Store, but upon signing up with my mobile number, the app doesn't open. I adhere to your terms and conditions, yet my WhatsApp number has been banned. Please assist me in resolving this matter promptly. Contact me at ********** or via email at E*****@***.com. Thank you.
Reported by GetHuman-birmaram on sabato 23 settembre 2023 12:41
Hello,
I am inquiring about my banned WhatsApp account. I have not violated any policies or terms of service and believe it was an error. I kindly ask for a prompt response and the reinstatement of my account. If there was a reason for the ban, I would like to know why as I do not use third-party apps. Please re-enable my WhatsApp account.
Thank you.
Name: Shankar Prathap K M
WhatsApp number: [redacted]
Device: MI Android
Email: [redacted]
Reported by GetHuman-pprathap on sabato 23 settembre 2023 13:25
I reached out to WhatsApp support to apologize for using a third-party app (GB WhatsApp) on my phone. Unfortunately, after reading the terms of service, they permanently banned my account. This has resulted in a loss of communication with my family for months, and I am unable to check on how they are doing. I am seeking assistance to recover my account. My phone number is +[redacted]53.
Reported by GetHuman8632261 on sabato 23 settembre 2023 17:18
I am having trouble using WhatsApp. After downloading the app, I clicked "Agree & Continue," entered my phone number, and clicked "Next." However, after confirming that it is my phone number, a loading icon appears for 2 seconds and then disappears. I am continuously brought back to the phone number input area with no progress. I have attempted to resolve this issue by deleting and reinstalling the app and data, restarting my phone, and switching between wifi and data connections to ensure a stable connection, but unfortunately, none of these attempts have been successful.
Reported by GetHuman8632592 on sabato 23 settembre 2023 22:27
Subject: Long-standing Problem with WhatsApp Account
Dear WhatsApp Support Team,
I am writing to bring to your attention an ongoing issue with my WhatsApp account that has persisted for the last four months. Despite multiple attempts to address it, the problem persists, prompting me to reach out to you for assistance.
My WhatsApp account consistently displays a message stating, "You need the official WhatsApp to use this account," even though I have exclusively used the official WhatsApp application from the Google Play Store. I have attempted various solutions, including uninstalling and reinstalling WhatsApp multiple times and contacting WhatsApp support via email.
Despite my efforts, the issue continues, significantly impacting my personal and professional communication. I want to emphasize that I have never used any unofficial WhatsApp applications, understanding the associated security risks.
I have diligently pursued a resolution, sending over [redacted] emails about this matter. Regrettably, some individuals have proposed payment for a resolution, which I find unacceptable.
WhatsApp plays a vital role in my daily communication and learning, making its unavailability frustrating and disruptive.
To aid in resolving this matter, I have shared my mobile number associated with the account. I respectfully request a thorough investigation and a swift resolution.
I understand the high volume of inquiries received daily but seek your prompt attention to this urgent matter.
Thank you for addressing this concern, and I am hopeful for a quick resolution.
Sincerely,
[Arjun Sisodiya]
Reported by GetHuman8632850 on domenica 24 settembre 2023 04:46
Hello,
I would like to retrieve my WhatsApp data. Unfortunately, when I open the application, it asks for my phone number. I enter it, but then I'm prompted for a code sent to my old phone. The issue is that I no longer have my old phone, so I can't receive this code and log in. I would like to know how to access my WhatsApp account without this code, please.
Reported by GetHuman8632955 on domenica 24 settembre 2023 07:35
Hello Team WhatsApp,
I believe I have followed all the rules of conduct and have not done anything wrong. However, my account has been suspended without a valid reason. Please reinstate my account as soon as possible.
Thank you.
Reported by GetHuman-gaadarsh on domenica 24 settembre 2023 16:57
Hello, I am unable to create a WhatsApp account with my number +[redacted]64. I have requested the code multiple times for over an hour but have not received it. I am feeling very disappointed. Please help me solve this issue as this number is important to me. I kindly request the WhatsApp code to be sent so I can access my account and use WhatsApp again. Thank you.
Reported by GetHuman8634451 on lunedì 25 settembre 2023 15:03
Today, I encountered an unexpected issue with WhatsApp that is causing me frustration. I am disappointed with the current functionality as I can send messages but I am unable to receive them. This is affecting my business operations, and I urge the WhatsApp team to address this matter promptly. Your assistance in resolving this technical problem would be greatly appreciated. My WhatsApp number is [redacted].
Reported by GetHuman8634670 on lunedì 25 settembre 2023 16:56
For the past month, I've been experiencing constant frustration. The app crashes twice daily, causing me to reinstall it repeatedly. This has resulted in lost messages and I'm contemplating switching to a new phone. I've tried clearing the cache, restarting, and re-installing the app, but none of these attempts have been successful. Please consider providing an upgrade or implementing a solution to this ongoing issue. My device is a Samsung S21 Ultra running Android 13.
Reported by GetHuman-radilkam on lunedì 25 settembre 2023 19:42
Dear WhatsApp Team,
My full legal name is Raja. Recently, I purchased a new SIM card, and this is my first mobile number: +[redacted]95. When I tried to create a WhatsApp account with this number, it showed up as banned. I have just bought a new mobile number today. Please unban my account so that I can create my own WhatsApp account. I kindly request that my account be unbanned as soon as possible. Thank you.
Regards,
Raja
Reported by GetHuman-lashmana on martedì 26 settembre 2023 02:59
I'm having an issue with "You Need The Official Whatsapp to Use This Account" popping up on my WhatsApp suddenly. I've tried various solutions but couldn't resolve it. I downloaded WhatsApp from the Play Store. Now, when I try to sign up with my mobile number, the app won't open. I follow all terms and conditions, yet my number is banned from using WhatsApp. Please help me with this problem promptly. My phone number is ********** and you can reach me at E*****@***.com.
Reported by GetHuman-birmaram on martedì 26 settembre 2023 04:00