WestJet Customer Service Issues

I recently had a change in my flight itinerary, and I accepted the alternative provided. However, the new flight cost $[redacted].00 less than what I originally paid. I was expecting a refund for the difference between the two prices, but I have been unable to reach FlightHub for assistance. My booking number with FlightHub is [redacted]-[redacted]-[redacted], and I also have a Westjet confirmation number VPHTRE. I am reaching out here in hopes that the situation can be resolved promptly.

On October 8th, I had a flight scheduled to Saskatoon, SK, Canada under Reservation # BUOHFT. Upon check-in, I encountered an issue where the flight attendant claimed I didn't have sufficient photo identification to board, resulting in me being denied boarding. Consequently, my luggage proceeded to Saskatoon without me due to the attendant marking me as a no-show. I had to incur an additional expense of $[redacted] for a cab ride home and $[redacted] to rebook a flight on the same evening to retrieve my luggage. Despite my efforts to claim my luggage in Saskatoon, it was not available as it was on a later flight. I am seeking a refund of $[redacted] for the inconvenience caused by the check-in clerk's mistake. I had assurance from another clerk in Calgary that my identification was sufficient for boarding. The supervisor in Edmonton was unhelpful, and I am adamant about receiving a refund for these unexpected expenses. I am prepared to escalate this matter if not resolved promptly.

I flew from Prince George to Moncton with a layover in Toronto overnight. Despite my experience traveling with your airline, I encountered a mishap with my baggage this time. While I was informed at the ticket counter in Prince George that I needed to pick up my bag during the layover, my bag was mistakenly sent to Moncton instead of being available in Toronto. This inconvenience caused me to miss essential items, leading to me having to purchase replacements. The explanation provided regarding COVID protocols not allowing bags to be removed seems inconsistent since my travel partner's bag was accessible. This situation was distressing for me, as I had personal necessities in the misplaced bag, resulting in me having to manage without them, including a difficult incident due to the lack of a change of clothes. I had to resort to handwashing and drying items at midnight in the hotel. This experience was highly disappointing, and the negligence of the handling process is unacceptable, especially given that I inquired about it beforehand. I am seeking a resolution to address this issue promptly.

I have more than $1,[redacted] in my WestJet rewards account. After calling [redacted] and finding no refund option, I sent two emails requesting my money back. The response I received on Oct 12, [redacted], included my WestJet Rewards ID, XXXXXXXXX, and instructions to log in to my account on westjet.com. It is vital to protect this information as it grants access to personal details, WestJet dollars balance, and Travel Bank credit. WestJet emphasizes safeguarding this data against unauthorized use. The message concludes with WestJet's contact information and copyright notice.

We had booked a WestJet flight from Toronto to Phoenix, Arizona via Edmonton on October 31st. Upon arriving in Edmonton, US officials informed us we couldn't continue our trip due to recently returning from the UK and COVID-19 travel restrictions. WestJet flew us back to Toronto on the same day. We now need to go back to Phoenix to retrieve our belongings left during our vacation. We were in Phoenix from October 12th to November 11th and flew to the UK for a funeral on October 25th. We are aware of the new USA travel protocol starting on November 8th, requiring full vaccination, negative Covid-19 test, and mask compliance during the flight. Our query is if we can travel to the USA on November 8th if we meet these requirements, bypassing the 14-day wait period since October 31st.

Dear WestJet team, I am a front-line healthcare worker, specifically an emergency room registered nurse, who has been facing difficulties in reaching your customer service. Despite my efforts to connect with an agent by being on hold for six hours and arranging a call back, I have not been able to resolve my issue regarding my expiring companion vouchers. I received a text alerting me about an incoming call which I eagerly awaited, only to encounter technical difficulties during the call with the automated system not recognizing my inputs. As someone who has been a loyal customer of WestJet for a long time, I am disappointed by the lack of assistance I have received. Given my unpredictable schedule as a healthcare worker, I kindly request an extension for my companion vouchers, which are set to expire at the end of December. Your understanding and assistance in this matter would be greatly appreciated. Sincerely, A loyal WestJet customer

We experienced a diversion to Vancouver. Originally, we were there for three days to get a COVID test for Kevin since Connie had tested positive 20 days before. We isolated and took a second three-day trip to Vancouver before heading to Hawaii. However, we found out upon arriving in Vancouver that Hawaii wouldn't accept a positive test taken 14-[redacted] days prior. If we had known this earlier, we could have avoided a second stay in Vancouver. We had to cancel all our bookings again and swiftly booked a last-minute trip to Playa del Carmen, Mexico, departing from Vancouver instead of Fort St. John, our hometown. We are now heading back to Calgary first and then to Vancouver, resulting in extra FSJ to Vancouver flights. I've already booked a flight from Calgary to FSJ for both of us on Friday morning. I am requesting WestJet to cancel the Calgary-Vancouver leg and replace it with my Calgary-FSJ flight to avoid paying for these separate short legs repeatedly. Our original trip should have been FSJ to Cancun, but it has changed to FSJ to Vancouver, Vancouver to Cancun, and Calgary to FSJ twice. We believe we have paid more than double the amount for flights due to this, not to mention the additional hotel costs. Thank you, Kevin and Connie C., WestJet Number [redacted].

Hello, I am experiencing a significant issue with WestJet regarding changing a flight. I was originally scheduled to fly from Manzanillo, Mexico to Terrace, BC on November 11th, but I have been facing challenges reaching the airline. Despite scheduling a call back and multiple extended hold times totaling over 8 to 10 hours, I have been unable to connect with a representative to amend my flight. Due to the difficulty in reaching WestJet, I had to book a separate flight home, resulting in additional expenses as the original flight cost increased while I was on hold. The ongoing struggles to change my flight due to the pandemic-related service limitations have been frustrating and time-consuming. I plan to request another call back, but the imminent 24-hour deadline poses a risk of losing the opportunity for a refund. As a frequent WestJet customer, this experience has been extremely disappointing, and I hope to find a resolution promptly. I can be reached at [redacted] or by phone at [redacted] 52 [redacted]. Thank you for your assistance, Craig F.

I am requesting a refund of $[redacted].06 for a January [redacted] trip from Vancouver to Toronto that was cancelled by both myself and WestJet. I completed a refund form in April [redacted]. Recently, on Nov. 9, [redacted], I was notified via email that my refund was approved. The email instructed me to contact 1-[redacted] with my WestJet Rewards ID and original payment card details. After being on hold for over 4 hours and experiencing multiple apologies for the wait, the call disconnected suddenly.

I made three online bookings for business class flights in the past few months. However, every time I selected seats, confirmation failed, and I was prompted to contact customer service. After long waits each time, agents had to confirm my seat due to technical issues. This has been a recurring problem, and I am currently on hold for two hours. I expect a smoother resolution process. If not, I may need to switch to a different airline. I am frustrated with this ongoing issue and seek prompt assistance.

I have arranged flights from Charlottetown to St. Lucia for a group of 8 departing on March 16th and returning on March 24th. We have 3 separate reservation codes for Sheehan, Melvin Craig Ling, and Jason Morris. Recently, we received an email notifying us of the cancellation of our flights and a new flight from Charlottetown to Toronto on March 14th, which is not our intended destination. This is highly disappointing. We have already paid for our hotel accommodations in full, and according to WestJet's announcements, flights to St. Lucia are set to resume from Toronto on December 12th, operating on Sundays, Thursdays, and Saturdays. Our flight was scheduled for Thursday with a layover in Toronto, so we are unclear why our flight has been canceled. We are not interested in receiving a WestJet credit but would like a full refund. We are seeking clarification on why our flight on March 17th cannot be honored as initially booked. It is concerning that WestJet's actions do not align with their communicated plans. I can be reached at [redacted]. Additionally, information on alternative airlines servicing St. Lucia would be appreciated. Airlines should consider compensating passengers for failing to meet their commitments, especially when it affects existing hotel arrangements.Thank you, Donna Sheehan and group.

I am frustrated with the customer service I have received in trying to book a Westjet Vacation Package using credits from a previous booking cancelled due to COVID-19. I have spent hours on hold, experienced being transferred, and even hung up on after requesting a call back. Despite my efforts, I have not been able to successfully book my package due to the poor customer service provided. I am seeking guidance on how to proceed and finally secure my vacation using my westjet dollars.

Subject: Query Regarding Unused Flight Voucher Hello, I am reaching out to address a concern regarding my granddaughter Chloe Longhurst's unused flight voucher. The booking was made for a pre-COVID flight scheduled for May 3, [redacted], but was unable to be taken due to lockdown restrictions in Canada and the UK. The ticket was purchased in full in September [redacted]. Despite the circumstances preventing travel until now, when Chloe tried to use the Fareboom Travel Voucher (FTV) issued for the unused ticket, she found it had expired in September [redacted] after only 14 months. However, Westjet reportedly allows 24 months for FTVs from direct ticket sales, creating a discrepancy that seems unjust. Given the advanced payment and unforeseen circumstances preventing the original trip, I believe more flexibility in the FTV policy is warranted. Fareboom has mentioned that Westjet will not honor the lost fare. I am inquiring if there is any possibility Westjet can provide assistance considering this situation. Chloe is currently in the UK and has purchased a new ticket (Reservation Code: MMYDJR) with Westjet. I have included Chloe's email for correspondence and request to be copied on any responses. My email is [redacted]. Thank you for your attention to this matter. Regards, Steve L.

I am experiencing a decline in service quality from the airline since being acquired by a private equity firm. Callbacks take over a week and one call was dropped. Another call took 70 minutes to change a flight as the agent initially denied availability. After three attempts, the agent finally acknowledged the flights were available that day. The service has deteriorated significantly, and the once admired airline has lost its reputation. I hope for a meaningful response instead of a generic form letter. The current service approach is lacking and disappointing.

Good day, I am Peter Lynch (TEAL [redacted]26). My wife Pam and I experienced a flight cancellation from Calgary to Halifax (WS228) on Monday night, November 21st. Our booking number was MTSFAC. Despite being rerouted through Toronto, we eventually made it home after a lengthy journey. I have been unsuccessful reaching out via phone for 4 hours, so I am hopeful for assistance here. We had purchased seats for the direct flight, but due to the circumstances, we were unable to sit in them. I had paid approximately $50+tax = $[redacted] or $60+tax = $69 for these seats and I would like a refund to my credit card or a travel credit on my WS account. Please contact me at [redacted] if needed. Thank you, Peter.

I recently cancelled a flight that was scheduled for November 23 through a third party. They mentioned that I would receive credit with WestJet, but I haven't seen it reflected in my travel bank yet. I reached out to customer service via chat a few days ago with the same concern, but I haven't heard back. Here is a portion of the cancellation email I received: Dear Kelly, We have successfully processed your trip cancellation #. According to WestJet's policy, your ticket value can be held as credit for a future WestJet flight. Please find your travel credit details and guidelines below: WestJet Confirmation: WEQIJT - Ticket Number: KELLY DREISINGER Ticket Number: [redacted][redacted] - [redacted].9 CAD - $ Summary of WestJet Travel Credit Guidelines: • Travel credits are to be used for future WestJet flights only and cannot be applied to past purchases or vacation packages. • Rebooking and travel must be done within one year from the original issue date. • During redemption, you will need to cover the difference between your original and new ticket fares, along with WestJet's change fee. • Travel credits are not transferable. • For your ticket's fare rules, visit the My Trips section on our website. When you're prepared to rebook, search for your desired flights and fares on our website, then contact our 24/7 Customer Care team at +1 [redacted] to reissue your tickets. Please have your Trip# ready when prompted. We appreciate your business at Priceline. Regards, Customer Care

I bought a Vancouver to Cancun ticket for Jan 21, [redacted], on September 15, [redacted], at $[redacted] for 2. Recently, I saw the same ticket on sale for around $[redacted] for 2 due to a Black Friday deal. Since there were only 2 seats left, I purchased the cheaper ticket with intentions to cancel the original one later. After canceling the first ticket, I realized the refund was issued in Travel Bank credit, not back to my original payment method. This policy was not clearly stated during the purchase, which I find unfair. If I had known about this, I would have reconsidered booking with Westjet. I rarely travel, maybe once every 5-10 years, and prefer a refund to my original payment method instead of a Travel Bank credit.

I had a flight booked for November 23rd using my BMO Rewards points. I cancelled it on the 21st and was told I would receive a $[redacted].90 credit in my WestJet travel bank. However, I have not seen this credit in my account. Can you verify this for me? Here is a summary of the cancellation email I received: Hi Kelly, Your trip cancellation request has been processed. Your ticket value has been converted into a credit for a future WestJet flight. Below are the details: - WestJet confirmation: WEQIJT - Ticket Number: KELLY DREISINGER Ticket Number: [redacted][redacted] - $[redacted].90 CAD Please refer to the provided guidelines for redeeming your travel credit, which must be used within one year from the original issue date. If you need to rebook, search for flights on the website and contact Customer Care to reissue your tickets at +1 [redacted]. Your business is appreciated. Thanks, Customer Care

Dear Oswald, I have a booking with reference number WTPOQG. I now need to modify my flight from San Jose, Mexico, to Vancouver on Monday, December 6th, due to the new COVID testing requirements upon arrival in Canada. I would like to change it to a direct flight from San Jose, Mexico, to Vancouver on an earlier date, December 5th. Please arrange this change promptly or cancel the flight so I can rebook. I intend to keep the return flight. Thank you, Oswald

Our flight from Orlando to Toronto on Friday, December 3rd was canceled due to a sick pilot. We were informed while preparing to depart for the airport. I had checked in the night before and had paid to upgrade our seats. However, when we were rebooked on the next flight, we were placed back in coach. I have yet to receive a refund for the seat upgrade. Moreover, I believe the delay was over three hours, entitling us to further compensation beyond the food voucher provided during check-in.