WestJet Customer Service Issues

Our group of five booked a non-stop flight from Los Angeles to Paris departing on June 30th and returning on July 1st. Unfortunately, the return flight was rescheduled and subsequently canceled. The alternative provided was a trip with three layovers, causing significant inconvenience. We are hoping that Westjet can transfer our credit to another airline so we can secure a more suitable flight that arrives in Paris on either July 1st or latest by July 2nd.

Hello, Good morning. My name is Mahilnankai Rajmohan from Australia, currently in Boston on vacation. I was supposed to fly from Boston Logan Airport to London Gatwick Airport via Toronto, Flight No. WS3609 on Thursday, June 30th. Due to a flight delay and missing my connecting flight in Toronto, I was rebooked on a direct Delta flight to Heathrow on Friday, July 1st at 7:35 pm. Although I was informed that my checked baggage would be removed from the Carousel for the Toronto flight, it was not there when I went to collect it. The staff mentioned that it might have been sent to Toronto. I am now without my checked bag and need assistance to locate it. I am also looking to buy essential items as I have no clothes until my evening flight to Heathrow. I have tried to report the delayed baggage on Westjet’s website using the Baggage receipt number from my claim receipt, but it is not accepting it as a valid number. I require a report from Westjet for my travel insurance claim due to this baggage delay, but I am unable to provide the necessary details. I seek guidance on how to obtain this report. Thank you.

In February, I booked round-trip flights for my husband and myself from St. John's to Ottawa for June 15th to June 23rd. Unfortunately, Westjet changed our return schedule in March, which I accepted. However, just before our return date on June 23rd, we faced an emergency and couldn't travel. I attempted to contact Westjet multiple times to cancel the flight but was unsuccessful due to phone lines being constantly busy, unhelpful online chat, and inability to cancel flights on the website. I have been trying to resolve this issue since June 20th, including filling out an online complaint form twice with no response. As seniors who saved for this trip, we are disappointed by Westjet's poor customer service and would appreciate at least a response acknowledging our situation. Despite the delay in reaching out, I hope for a resolution. Thank you for your attention to this matter and respect for us as customers and seniors.

I am extremely disappointed about my flight cancellation from Edmonton to Deer Lake, Nfld, especially as I was traveling for my 92-year-old Mother's funeral on Monday. The stress caused by the 5-hour delay on Air Canada and the overnight stay in St. John's, Nfld, is overwhelming. It is disheartening that I will not be able to reach Deer Lake where my family is waiting, and I had a rented car arranged at the airport. My wife and I are devastated about missing my Mother's funeral on July 18, [redacted]. I am seeking reimbursement for the hotel in St. John's, Nfld, the additional meal expenses, and the [redacted],[redacted] points deducted for an economy seat instead of the first class I had booked on Westjet. Sincerely, Rudy Andrews.

Upon returning from Ottawa to Dublin last week, our flight from Ottawa to Toronto was delayed by 4 hours, causing us to miss our connection to Dublin. We arrived in Toronto late at night and had to spend the entire night in the airport with our eleven-month-old baby. There were no WestJet agents available, leaving us uncertain about our next flight. The following morning, the Sheraton hotel provided us with a room for the day at a cost of $[redacted]. We didn't depart for Dublin until late that night. Despite multiple attempts to contact a WestJet agent from Ireland, we were unable to do so. The level of customer service was disappointing, and after traveling to Canada annually for thirty years, I have decided not to use WestJet again due to this distressing experience.

I am reaching out regarding a delayed/lost luggage claim with WestJet at Winnipeg Airport. Our flight on 04/08/22 with flight numbers WS0025 and WS00285 resulted in Delayed baggage File No: YWGW S33877. On 07/08/22, Quickit driver, Jimmy, delivered 3 of our bags, but Bag 4 with ID No: [redacted]10 is still missing. Despite WestJet’s delayed baggage site stating all 4 bags were delivered, this is not accurate. Bag 4 is described as dark grey and rigid with a broad red strap, not as a soft duffel like Bag 1. We informed Quickit’s driver, Jimmy, about the missing bag, and he mentioned it might be delivered in the next few days, as he had not seen it at the airport. Please note the discrepancy in the descriptions provided and confirm the status of Bag 4 promptly as it has not been received yet.

I flew with WestJet from Toronto to Dublin on July 26th, [redacted], and unfortunately, my checked bag went missing. Despite being notified that my bag was found, it has not been returned to me, and there has been no update since August 25th, [redacted]. I also submitted a request for temporary misplacement of the bag without a response. As per regulations, compensation should be provided if the bag is lost for at least 21 days, which is the case here. I have tried contacting WestJet via phone without success and cannot find an email address for submitting an official compensation request. How can I expedite the process to either locate my bag or receive compensation? Your help is greatly appreciated.

During my recent trip, my experience with WestJet has been overwhelmingly frustrating. Initially, I flew from Vancouver to Calgary without any issues. However, upon attempting to board my flight from Calgary to Paris, I was informed that because my vaccine was administered over [redacted] days ago, and I didn't have a negative Covid test with me, I was not allowed to proceed. This inconsistency in enforcing the rules between the two flights was a significant concern for me. The online information provided by WestJet was also misleading, as it wasn't clear that being fully vaccinated meant having the booster shot. This lack of transparency caused confusion and inconvenience. Additionally, I was penalized for receiving my vaccine early, which felt unjust. Subsequently, I had to wait for the next flight, incurring an unplanned expense of $[redacted], disrupting my travel plans. The lack of empathy displayed by the employees and the unresponsive customer service have left me dissatisfied. I reached out to a manager, who advised me to fill out a form, but even after a month, I haven't received any follow-up. This whole experience has made me reconsider using WestJet as my preferred airline. I hope for a resolution and better communication in the future.

Hello WestJet, I would like to address two issues related to my recent experience on Flight WS1401 from Las Vegas to Calgary on September 13th. Firstly, I am upset about the delayed or lost luggage situation with inadequate communication. Secondly, I want to report the unacceptable behavior of a WestJet employee who was rude and dismissive towards me. Upon arrival, none of the passengers received their luggage after waiting over 1.5 hours, while I observed Air Canada passengers receiving theirs promptly. When inquiring at the WestJet Baggage counter, I was given no clear information and directed to immigration officers who were unable to assist. The lack of communication from WestJet staff and the dismissive attitude I encountered were extremely frustrating. Additionally, I was falsely informed that WestJet does not offer luggage delivery services. The employee's unprofessionalism and lack of helpfulness, particularly towards female passengers, were disappointing. I have submitted a Delayed Luggage inquiry online with report number YYCWS75097 but felt compelled to share my dissatisfaction. Better communication and customer service training are needed to ensure passenger satisfaction and retention. I expect a timely resolution regarding my delayed luggage and an apology. My contact information is as follows: Elaine S. [redacted]-[redacted] Frequent Flyer [redacted]24 [redacted] Thank you for your attention to this matter. Sincerely, Elaine Santin

WestJet misplaced my luggage today. I submitted a report twice, once at the airport and once at home. The reference number for the delayed baggage is SFOWS11090. I am upset that no one has reached out to me yet. I dropped off my luggage at 7:30am in Calgary on September 24th. I handed it to a staff member. On September 23rd, when I left Rome, WestJet changed the departure time by 50 minutes, causing me to miss my connection to SFO in Calgary. I had to stay overnight in a hotel and carry my luggage with me the next morning. I am frustrated as my luggage contains many personal items. It is concerning that I have not received any communication about its whereabouts. This experience has left me very dissatisfied, and I will avoid traveling with this airline in the future.

Hello, we took a WestJet flight on September 28th at 6:00 p.m. bound for Maui. Unfortunately, around an hour and a half into the flight, we had to return to Vancouver due to navigation issues. After a three-hour delay, we departed on a new plane and eventually arrived in Maui at 1:30 a.m. Upon arrival, we found Enterprise car rental closed, leaving us to arrange transportation to The Honua Kai resort on our own. We took an Uber, which cost us $[redacted].00 Canadian, arriving at the resort at 3:00 a.m. The next morning, we had to take another Uber at a cost of $86.00 to go back to the airport to pick up our rental car. This ordeal cost us time and approximately $[redacted].00 in out-of-pocket expenses. As a Gold member with reference number [redacted]95, please advise on the process for reimbursement from WestJet. Thank you, Sherry R.

WestJet misplaced our luggage on our flight from Vancouver International Airport to Las Vegas today. Despite checking in our bag, we were shocked and upset to find it missing upon arrival. After filing a lost luggage report and being notified that it was found at YVR, we are eager to know when we can expect to receive it. Our luggage contains essential items, including medications, which we urgently need. It is disappointing to experience such negligence from WestJet, especially after arriving early for check-in.

I recently made a reservation through WestJet online for a school trip, but due to unforeseen circumstances with a sick family, I had to cancel my flight. To be able to cancel without issues, I upgraded to an Econo ticket for the free cancellation benefit. Unfortunately, when I canceled, I was surprised to find out that my refund would be given as a "Travel Bank" credit and not back to my original payment method. This credit can only be used for future WestJet flights and cannot be converted to cash. If I had known this beforehand, I would have chosen a different airline. I feel deceived and frustrated by this situation. Despite my attempts to address this with customer service, they have informed me that there is nothing they can do to change this policy. As a mother of two young children and a college student, losing $[redacted] to a large corporation like this is a significant burden. I am deeply upset and unsure of what to do next.

In the past two weeks, the Saskatoon to Calgary flight has experienced significant delays twice. The flight on the 23rd of October arrived 2 hours late, and today, on the 30th of October, it is currently running 90 minutes behind schedule. Due to these delays, transportation by transit has not been available, leading to costly Uber rides of $45 each time. This situation is not acceptable, WestJet. As a gold tier member who is on track to become platinum by the year's end (and will have enough trips in [redacted] to maintain this status), these delays are disappointing. It would be appropriate to offer some form of compensation for the additional expenses incurred.

On October 30, [redacted], I flew from Calgary to Phoenix on flight WS1402. Upon opening my luggage, I discovered a "Notification of Checked Baggage" indicating that a dangerous goods item had been removed. I suspect it may have been my ANKER charger for phones and iPads, which I can no longer find. The baggage tag number is WS861226, and the item was removed in YYC at checkpoint location ITB at 9:32. I have used this charger on multiple trips without any issues before. I am seeking clarification on whether it was indeed my charger that was taken and an explanation for the removal. Could you also advise me on how I can retrieve it as it is a costly item? -J. Brydges

I booked my flight through a third-party agency for a trip from Canada to Australia on Qantas Air, which code shares with WestJet. I am struggling to get assistance regarding baggage allowance and seating arrangements. I have spent numerous hours attempting to resolve this issue but have been informed that since the initial flights are with WestJet, only their agents can access the system to assist me. I would appreciate it if a WestJet agent could contact me directly to address these concerns. Thank you.

Dear WestJet, I am writing in regards to the incident that occurred to me on Saturday, October 29th at Toronto Pearson Airport. I was scheduled to fly on flight WS [redacted] at 4:30 PM to reach New York LaGuardia Airport in time for my hotel check-in and an event in the city that I had already paid for. Upon my arrival at Pearson Airport 2.5 hours prior to the flight, I proceeded to do my check-in and receive a boarding pass from your employee. After dropping off my checked baggage and passing security, I was directed to Hall No. 2 for further screening due to an issue with locating my baggage image, which had been mistakenly sent to the domestic baggage handling system. Despite waiting for over an hour and continually seeking updates, I was informed last minute that I would miss my original flight. I had to return to the check-in counter to resolve the situation with the help of Mr. Declan, who facilitated the process. After a total of 5.5 hours at the airport, I finally boarded a new flight with American Airlines. The experience caused me stress and inconvenience, leading me to request a refund according to your policy for situations where passengers miss their flights due to airline errors beyond their control. Sincerely, Andrea Gasparri

I experienced a delay on my flight with booking reference MLQJEG from Saskatoon to Calgary on Monday, Nov 7. This delay would have caused me to miss my AC flight from Calgary to Chicago. Despite no weather issues, there is still no clear reason why the flight was delayed, prompting me not to board the connection to Calgary, as it would have meant reaching Chicago much later than planned. I am now requesting a cancellation and refund for my return flight from Calgary to Saskatoon on Thursday, Nov 10. Additionally, I had to cancel my AC flight to Chicago and return to Calgary, for which I received a $7.08 refund. When speaking to the WestJet agent at the Saskatoon airport, I was informed they couldn't process the cancellation and advised me to reach out to WestJet directly. I am seeking a refund for these disrupted flights or possibly a credit for future use. Thank you. Kris Wingert

I need assistance rescheduling my flight with WestJet from Australia to Pearson on November 21. I am currently unable to do it through the app. The phone numbers given by the online chat representative do not work from my location. Despite previously emailing WestJet with no response, I hope to speak with someone to change the return flight dates. My trip to Australia was delayed due to issues with WestJet on November 5, causing me to miss valuable time with my grandchildren, whom I see only once or twice a year. Any help from WestJet would be greatly appreciated.

Hello, I am a passenger on flight KE6618 operated by WestJet from Toronto to Vancouver and then continuing to Seoul with Korean Air. Regrettably, I missed my initial flight to Vancouver and now I will be using Cathay Pacific via Hong Kong flight CX825 to reach Seoul with Korean Air KE178. I kindly request that my bag, containing important medication, be delivered to my hotel promptly. Attached are the bag details: PNR: UVTETT Tag #: WS[redacted] Name: Milan E. I would appreciate if you could confirm the delivery of my bag to Seoul and arrange for it to be sent to my hotel at: Cheongpa Ro 20 Gil 95, Yongsan Gu, [redacted] Seoul, South Korea Novotel Ambassador Seoul Yongsan