Weight Watchers Customer Service Issues

I had concerns on 9/25/21 about my in-person weigh-in due to the Covid Delta variant. I was assured my Lifetime membership was extended to March [redacted], exempting me from weighing in. I was recently charged $14.95 for not weighing in this month, contrary to what was discussed. I am seeking a refund and for WW to honor the September conversation. Here is an email from WW Customer Service, signed by Lisa, acknowledging the extension of my membership. The message specifies the monthly weigh-in requirement and mentions the refund policy for non-compliance. It's essential for WW to adhere to the agreement reached in September. Thanks, Sandy ([redacted])

This morning when I logged into WW to track my food, I unexpectedly ended up filling out a questionnaire that led me to a new plan. I would prefer to go back to my original blue plan where I had 23 points a day. I have successfully lost a significant amount of weight over the last three years and want to continue with what has been working for me. How can I switch back to the original plan I was on?

I recently discussed an error on my credit card account with one of your staff members. I expressed my enthusiasm for the new program and was encouraged to share my positive feedback with Customer Service. Being 77 years old and a lifetime member, I initially had reservations about the BLUE program but eventually grew to appreciate it. The new program allows me to earn extra points by consuming more, which initially seemed counterintuitive but now makes perfect sense to me. I appreciate the ability to save points for special occasions and indulge guilt-free. The reward system implemented in this program aligns well with American psychology. I am grateful for the opportunity to earn rewards through this program. Thank you for the innovation. Lifetime # M-[redacted]7, DOB 5/7/[redacted].

The meeting I registered for in Summerville, SC on Thursdays at 6 is no longer available. I am unable to attend the current crowded meeting lacking the required 6 feet separation due to COVID compliance issues, particularly since I am high risk. I believe this matter could be resolved by providing me with the wifi scale I recently learned about. Having a scale at home would allow me to participate in virtual meetings conveniently. If sending me a scale is possible, it would greatly help me. If not, a refund would be the alternative solution. The change in meeting conditions has made my current commitment impractical. I had initially chosen a nighttime meeting to ensure proper distancing, which is now not feasible. Your prompt assistance in this matter would be appreciated. Thank you, J.S.

Whenever I request a login code, it's being sent to the wrong email address instead of my preferred one. I need the account of Patricia Seymour at P.O. Box 5, Colbert, GA [redacted] to use the email [redacted] Currently, the code is being sent to a Comcast address I don't have. My home phone number is [redacted]. Thank you for your help, Patricia Seymour

I am a Lifetime member who was removed from the system when the Waverly, Ohio studio closed. I refuse to travel to Kentucky monthly for weigh-ins. It is unfair to end my membership as I have not violated any terms. WW seems to be closing studios due to financial strain, understandable during the pandemic. However, this should not penalize members like me who are still managing weight goals successfully. Being cut off from the WW app, recipes, and the ability to donate to programs for military causes is disheartening. I know of a fellow member who faced a similar issue but was reinstated by providing weigh-in updates. I have not relocated; it was WW that moved. I am disappointed by WW's handling of this situation. Sincerely, K. H.

I have been a longtime consumer of supermarket Weight Watchers dinners and desserts. One of my favorites was the 90-calorie chocolate fudge ice cream bar. However, upon purchasing a box last week, I was dismayed to find that the bar had been significantly reduced in size while still claiming to be 90 calories. The current size of the bar is hardly worth the purchase. I would prefer paying more to have the original, more substantial frozen chocolate bar back on the market. Disappointed by the recent changes.

I am having trouble using the product I signed up for on my cell phone. Every time I try to put an item in, it redirects me somewhere else. I attempted this months ago, got frustrated, and assumed I was doing something wrong, so I canceled. Now that I rejoined, the same issue is happening. It seems like I might not be inputting the information correctly. Is there a way to do this online using my computer instead of my cell phone? I really want to continue with the service but feel like I am paying for nothing at the moment. I probably just need to figure out how to use it on my phone, but I prefer using my computer for communication as I am deaf. Doing it online would be ideal for me. Could you please advise if it is possible to switch to the computer or if I will have to seek help elsewhere? Thank you.

I have been a subscriber for about 3 years, but since the recent changes to the website and the new app, I am finding it difficult to navigate. I am struggling to locate information about what is included in my subscription and I can never seem to find the dashboard on the app. The online site seems too basic now, and I prefer using my computer over the app. I am confused by the new features like Connect and Obi exercise, and I wish there was a clear description provided. Overall, I am disappointed with the changes and feeling like the service I originally signed up for is no longer being provided. I am considering canceling my subscription soon.

I am experiencing difficulties accessing my account both on my phone and computer. On my phone, last night, the screen turned navy blue while I was on the app, and now nothing else is visible, rendering me unable to exit it. I attempted to update the app, but the issue persists. On my computer, I am struggling with logging in. I encountered this problem before, and it was never resolved. I used to have a different account, and now with a new one, I am unable to log in. Thank you.

I recently canceled my and my husband's memberships, but we were still charged almost $[redacted] on our latest credit card bill. We're currently in Arizona and California for the winter, with no meeting places nearby. Online services are not suitable for us. After canceling once before, we mistakenly received three free months and the membership continued. We absolutely do not wish to remain members any longer. - M. J. and H. L. Jewell

I contacted your chat support to request the cancellation of my service as I was unable to access the phone app for the entire previous month. Despite explaining my situation, the agent redirected me to sign in to my account, disregarding my request for a cancellation and refund of the $22.00 charge from my recent bank statement. I specifically need assistance in stopping further deductions from my account and receiving a prompt reimbursement for the month I was charged for despite not being able to use the service.

I have tried reaching out via the online chat system twice now to request the cancellation of my account and a refund for the recent deduction made without access to your services. Unfortunately, I have been directed to computer support, which is not what I need. I simply need the $22 deducted last month refunded and my account closed. Thank you. Linda Nahas - 73 Mallard Pointe Dr. NW, Bondurant, Iowa [redacted]. Email: [redacted]

I no longer have a Weight Watchers subscription and have not for several months. However, I have noticed that you keep trying to withdraw money from my account. It has been challenging to reach out to you to resolve this issue. If another unauthorized charge is attempted without any response from your end, I will have to take further action. It is unethical and potentially illegal for a business to operate in this manner - charging money without authorization is not acceptable.

I have had positive experiences with Weight Watchers over the years with successful weight loss and excellent member service. However, due to personal circumstances such as family health issues and arthritis affecting my hands and feet, I am unable to utilize my membership currently. I would like to cancel my membership as I haven't used it and do not foresee using it in the near future. I intend to focus on healthier food choices in the meantime and hope to rejoin in the future when circumstances allow. Thank you. Bonnie B.

On around 2/3, I contacted WW to cancel my membership. Despite a nice lady's attempt to dissuade me, I stuck to my decision. She assured me my membership would be canceled. Later, I noticed a $64 charge on my account. When I inquired, a cold representative explained it was a cancellation fee for ending my membership early. I was not informed of this fee during the initial call and no alternatives were offered. When I requested to speak to a supervisor in a follow-up call, I was denied and told a supervisor would say the same. An email to the corporation remains unanswered. I believe WW, like many companies, prioritizes money over its members. It's unfortunate to see WW change negatively, claiming to care when it's evidently untrue. Despite asking for a refund, it seems unlikely. Disappointed former member X.

I attend Any Time Fitness in Des Moines, Iowa, where I use Silver Sneakers for my workouts. Many of our members are interested in joining Weight Watchers, but we struggle with online programs. I believe having an on-site Weight Watchers meeting at the gym would be beneficial for us seniors. I have personally had success with Weight Watchers in the past and would like to return with the support of fellow gym members. I have shared some of my old Weight Watchers tips, but we really need a physical meeting to attend. Since our doctors endorse Weight Watchers, I think it would be great to have meetings at the gym where we already gather. Please consider this request. If needed, there is a VFW post nearby if the gym is not suitable for meetings. Thank you for your consideration. - Sue Parrott

I received my March [redacted] newsletter via email and noticed discrepancies in the tracked items for last month. Despite tracking my meals daily in February, the newsletter inaccurately states I only tracked my food for 3 days. It also misreports my weekly weigh-ins, tracked activity days, and sleep tracking days. The only accurate information is the number of wins. The [redacted] wins listed are correct, but it's unlikely to achieve that with the low numbers in the tracking stats shown. As the newsletter suggests sharing these stats on Facebook, I find it misleading and will refrain from doing so. It seems there may be a technical issue with the system that needs to be investigated to correct the inaccurate reporting of stats.

As a loyal WW member, I had requested to cancel my service effective March 3. However, in mid-February, I decided to reinstate my account after speaking with a representative. I paid for a three-month membership, with charges of $10.60 for the first month and approximately $23 for the following two months. I have been successfully using the app for the past three weeks, losing 6 pounds in the process. Last night, I logged my dinner without any issues. This morning (March 4), I encountered difficulty accessing the app to log my breakfast. Despite being prompt to log in, the system claimed I needed to join WW as an inactive member. This is incorrect, as I have already paid for three months. I urge the team to address this immediately as I am progressing well on the program and cannot afford to miss tracking days. There seems to be a glitch in your system that needs attention.

I signed up for Weight Watchers in Feb [redacted], but due to work, which required mandatory overtime on weekdays, I could not attend any workshops. I tried to contact them via email later but received no response. I recently found out they've been charging me for a membership I never used. A representative mentioned a refund of $[redacted], but I have yet to receive it. Unfortunately, I no longer have the details of our conversation. My membership was under Rhonda Morton, DOB: 12/25/[redacted]; last four of SS [redacted]. I'm interested in returning to WW and would like to know if the Gardiner workshop in Maine still runs on Monday evenings. I hope to resolve this issue promptly. Thank you.