Weight Watchers Customer Service Issues

I would like to cancel my Weight Watchers membership. I am experiencing financial difficulties due to paying nearly $[redacted] during the pandemic. The online Zoom meetings were challenging for me as I am not tech-savvy. Additionally, my health issues, including recent hospitalizations and difficulty walking even with a walker, are prompting me to discontinue the service. While I enjoyed the meetings, I need to cancel at this time. Thank you for your understanding. Best regards, Celia D. Address: [redacted] 66th Street Court West, Tacoma, WA [redacted] Birthday: 08/02/[redacted] Phone: [redacted] Please cancel my membership promptly. Thank you.

Hello, my name is Alice Burchell, and I am a lifetime member. I've been unable to attend the workshop for a weigh-in due to an illness. I tried calling in August and again on Friday, October 9th, but the lady I spoke with on Friday couldn't find me in her system. I don't have the app for online access, and this has left me quite upset since I've been attending for the last three years in Lower Sackville. Here is my information: - Alice Burchell - January 20, [redacted] - 44 Grove Ave, Beaver Bank, B4G1B7 - Former orange book register number: [redacted]1 - August case number: [redacted]2 - Account number: [redacted]1 Unfortunately, I wasn't able to get my account number. Feel free to reach me at [redacted] Thank you.

On October 3rd, I was thrilled to receive an offer to renew my membership at a lifetime rate of $30 and promptly accepted. I typically use PayPal for my monthly payments. However, I am currently unable to access WW as it states that my account cannot be located. I reached out via email on October 8th, responded to their inquiries on October 12th, and visited a WW location on October 10th where there was no record of my account. It's a puzzling situation. Despite already making the payment, I am still unable to access the WW application. My usernames are either Cleerskies or Cleerskies66, and my account email is [redacted] Any assistance would be greatly appreciated.

I would like to cancel my Weight Watchers service until Covid is over so that I can attend workshops again. Dealing with Covid has made it challenging to exercise. Despite doing pool aerobics 3 to 4 times a week, it’s now rare to have a lane to walk in once a week due to Covid restrictions. Classes keep getting cancelled, and I feel like I’m paying for a program I can’t fully participate in. Covid has made it harder for me to engage with the program, and I've become more frustrated. Please cancel my monthly pass W[redacted]9. Thank you, M. Hill.

Good morning. I am experiencing difficulties accessing my account for the third time. I work for Weight Watchers of Greater Mississippi, Southern Alabama, and Florida Panhandle. Despite receiving three different etool codes in the past three months, every Saturday after four weeks, I encounter an error message stating I don't have a subscription. The etool codes I have show an expiration date of [redacted], so this recurring issue is frustrating. Could this be related to my weight goal status? I've noticed goal achievers at our meetings receive a grace period. I'm Hazel W., and you can reach me at [redacted]. My Verizon account filters calls, so non-contacts are silenced. I seek assistance in resolving this matter promptly. Thank you.

Dear Weight Watchers Customer Service, I am writing to express my disappointment with your refund policy and to share my personal circumstances for your consideration. I have been a Weight Watchers member on and off for 23 years with Lifetime Membership # [redacted]7. I recently discovered that I have been unknowingly charged $44 a month since April [redacted], amounting to approximately $[redacted]. After experiencing the passing of my father in November [redacted] and my partner in April [redacted] due to brain cancer, I had thought I had canceled my membership in April. Dealing with these losses and caring for my 94-year-old mother has been emotionally challenging, making it difficult for me to continue with the program. I contacted Weight Watchers to address this issue, and despite my situation, I was informed that only one month or, at most, six months could be refunded. I am reaching out to request a larger refund or perhaps 6 months of free membership as a gesture of understanding and compassion. I believe in the values of Weight Watchers and hope for a resolution that reflects my circumstances. Please review my case (#[redacted]4) and consider my request. Thank you for your attention to this matter. Sincerely, Sandra K. [redacted] Email: [redacted]

While at work today, I received an email about a special offer from WW. It seemed like a flash sale, so I signed up within the time limit provided. I entered my credit card details and attempted to log in as a returning WW member, only to find that it was prompting me to sign up again. Confused, I repeated the sign-up process and entered my credit card information once more. However, I am still unable to access my account. I am concerned about being billed twice on my credit card and want to avoid signing up again if I am already a member. Could someone please check if I am registered with WW?

Due to the Covid situation when I joined at the end of October [redacted], I was advised to go digital since my local center was closed. However, I was not informed that I would not qualify as a lifetime member. When I contacted customer service last week, two out of three agents mentioned I could sign up for workshops once my initial three months ended tomorrow, on the 25th. But yesterday, I was informed I could only do so if I was 5 pounds over my goal weight, which is frustrating. There seems to be inconsistency in the information provided by customer service representatives and their supervisors. I just want to continue my maintenance through workshops without having to gain weight. I have a history with WW and even considered working as customer service in The Villages Florida before personal circumstances intervened. I have always believed in the program and its effectiveness. If I cannot rejoin the workshop for maintenance, I may unfortunately have to cancel my membership. Thank you for your attention to this matter.

My app has been acting up for many days. It is current, and I have tried everything to no avail. I am considering canceling my membership. Since this holistic approach started, it has not been working for me. I have tried all three plans during the COVID crisis and have been faithful to the program. I'm not perfect, but dedicated. I have put on weight, and as hard as I try, nothing is working. I track and drink at least 8 glasses of water a day, do virtual meetings a couple of times a month. Another concern for me is the cost. I see several discounts for new people, but no real incentives for loyal WW members like myself. I am frustrated with the app issues and not being able to speak with someone. Twice while trying to chat, I got asked if I wanted a $5 coupon, and then in the middle of another chat, I got a survey about my chat experience. This should not be this difficult.

I would like to address an issue with the Weight Watchers subscription my husband, Cameron E., had. On 9-6-19, we cancelled the service, but recently noticed charges on our card under the name WW Intl Digital. We were under the impression it was a business expense, not a subscription fee. Despite canceling, your representative Ramona claims there's no record of it. We kindly request a refund for the months we didn't use the service due to the cancellation oversight on your end. Our contact information is as follows: Cameron E., [redacted] Lake Road, Bottineau ND [redacted], [redacted] / [redacted]. Thank you for addressing this matter promptly. — Khristy E.

I contacted Weight Watchers to cancel my account on Monday, April 26, [redacted]. Initially, I believed I was signing up for a 3-month free trial to try out the service. After using the app for about 3 weeks, I attempted to cancel, but the system prompted me to pay $66 for the next 6 months, which was unexpected. I did not realize that I was committing to a paid subscription after the free trial. I find it unfair to be charged this amount for a service I barely used and thought I was only signing up for a short-term trial period. Despite speaking with multiple representatives, I was informed that I could only cancel under special circumstances. I do not want to be charged $66 monthly for a service I did not intend to use long-term, especially considering my minimal usage history can be verified. It is disappointing that Weight Watchers is not honoring what I believed was a 3-month free trial offer without a long-term commitment.

Hello, I have a question. I am a former lifetime member and considering rejoining with the 1-on-1 Coaching + Digital plan. I'm uncertain if I can access the "plan" and its offerings solely on my laptop without a cell phone. I am unsure about how to install the WW App on my laptop if it is necessary for participation. My computer skills are basic, so the idea of adding apps and the digital nature of the plans make me uncertain if I can fully utilize the plan. I will make a decision eventually, but I am seeking clarification on whether a laptop is compatible with the plan I am interested in. If it is possible, would simply logging into my account grant access to a coach and plan details, or are there additional steps required to navigate the site and utilize my plan effectively? I would appreciate any assistance you can provide. Thank you, S.A. Miller.

I visited Weight Watchers yesterday and was informed that "lifetime" members are not supposed to have money deducted from their bank accounts throughout June. I noticed that $14.95 was withdrawn from my checking account for May. Despite being previously reassured during my last weigh-in, when I called the Weight Watchers number, I was informed otherwise by a lady. Now, I am hearing the same information again. I received an email yesterday stating that my account was updated. I am confused about who to trust for accurate information.

I have spent over 3 hours on the customer chat line trying to cancel my virtual membership to switch to in-person meetings on ww.com. I believe my virtual membership has been canceled, and I received a refund. However, I'm having trouble rejoining on ww.com for the 3 months free offer before June 21. My workshop meeting place number is [redacted], and my case number is [redacted]3 from the previous chat. I'm feeling frustrated as the website keeps pushing me to join digitally instead of in person. I also might need to reset my password but have been unsuccessful so far. It's becoming very frustrating and confusing.

My 89-year-old mother joined Weight Watchers in [redacted] and has been a member on and off. Due to the pandemic, she had to register digitally. I assisted her in inputting her information but was shocked to find out that she needed to provide credit card details to continue. Keep in mind she is 89 years old and has been a loyal member for 48 years. She's uncomfortable sharing such information online, and the studio staff couldn't offer much help. I hope for a prompt resolution from Weight Watchers/WW regarding this issue. I will seek advice on social media as well. I can't be the only one facing this problem. Thank you in advance for your attention. Regards, J. Watley

I've been using the app for my weight loss journey and it's been great. I recently reached a milestone where it says I've lost 5% of my weight. I started at [redacted] lbs in May and am now at [redacted] lbs. The 5% achievement showed up on July 28th. I was expecting it to be 10%, so I'm unsure how it's calculated. Could you please explain the calculation to me? Thanks.

I have been unable to use Weight Watchers since January. In January and March, I emailed them requesting cancellation, but they have continued to charge me monthly since then. As a single mom and teacher, I cannot afford these charges. I have the emails to prove my cancellation request. I need help resolving this issue and getting a refund for the seven months' worth of charges totaling $[redacted] from February to August. I know getting a refund may be difficult, but I am determined to fight for it. I hope to find someone who understands my situation and can assist in reviewing my emails to resolve this matter promptly.

As a longtime lifetime member, my wife and I were surprised to see a recent billing for monthly fees despite our lifetime membership status. We were unaware of this change and the shift to monthly payments. Maintaining our weight without additional costs has always been crucial to us, particularly on a fixed income in our senior years. We have referred many individuals to the program and value its benefits. However, if monthly charges are now mandatory, we may have to reconsider our membership. We kindly request clarification on why this update was implemented without prior notice. Thank you. - W. and S. Lieberman, Honolulu.

My spouse noticed that Weight Watchers continued charging me long after I thought I had cancelled my membership. When I contacted customer service, I faced difficulties resolving the issue. The initial representative was unhelpful, initially offering only a partial refund. Eventually, a supervisor explained that I had accepted a retention offer, which might have caused the continued charges. Despite being a longtime Weight Watchers supporter, I am now extremely disappointed in this experience. I had plans to rejoin with my spouse and niece, which I am now reconsidering. I am even contemplating involving a news station in Orlando to address this. I hope for a refund or at least a credit for future use, as my account shows no recent activity. Thank you. Sincerely, Janet S. W. from Ocala, Florida.

I recently joined WW and I'm struggling with the technology side of things. I find the website difficult to navigate and not user-friendly. I had been tracking my points on the app, but today all my tracked points seem to have disappeared. I had logged my breakfast and lunch, but now it shows as if I used no points at all. I chatted with a support person earlier about my desktop not syncing with the app, but nothing has been updated on my desktop from the app. They mentioned a green bar on the homepage, but I couldn't find it. I'm feeling quite stressed about this, and I'm hoping there's a solution to fix these issues.