WeChat Customer Service Issues

Hello WeChat Help Centre, I am Mrunal Simariya from India, 25 years old. I have been a regular user of WeChat, but my account got blocked for some reason. I followed all the instructions and met the verification requirements as shown in the screenshot attached. Despite this, my account remains blocked. I apologize for any mistakes on my part and kindly request you to unblock my account so I can continue using WeChat happily. I would be very thankful for your assistance and hope to have my account unblocked soon. Please feel free to contact me if needed for the unblocking process. Thank you. Contact Information: Name: Mrunal Simariya Contact and Registered Number: +[redacted]43 Email: [redacted]

A few months ago, my account got blocked because of "unusual registration" like registering multiple accounts simultaneously or using unauthorized software. However, I only registered once using the official app from the App Store. I never shared my login details, and only I had access to my account, so I'm unsure why it was blocked. I am hoping for your assistance in resolving this matter so I can enjoy the excellent services you offer. Thanks in advance!

I did not link a phone number to my WeChat before changing my number a month ago. Today, when attempting to link my new phone number, I received an error stating it is already connected to another account. It seems that the previous owner of my current number had linked it to their WeChat. How can I connect my new number to WeChat on my device now?

My WeChat account has been blocked twice in the past two weeks. Initially, it was due to suspicious login activity, and now it's because they suspect I am using an unofficial WeChat application, which is not true. Even after reinstalling WeChat, my account remains blocked. Since all my contacts are also new to WeChat, I am unable to seek help from friends. I have contacted WeChat via email, but I am still awaiting a response. I need my account unblocked promptly for work purposes. I am a new WeChat user, having joined less than a month ago. I'm eager to resolve this issue and understand why my account has faced repeated blocks. My WeChat ID is umar_lunat, and my mobile number is [redacted]4.

Dear Sir/Madam, I am reaching out regarding my WeChat account, specifically related to a Taobo discount group. I recently received a message from the WeChat team indicating a temporary login followed by a potential block due to numerous message requests being sent simultaneously. I understand the mistake and assure you that I will refrain from mass-messaging in the future. My WeChat account ID is (adilcmu), and I kindly request for it to be reactivated. Going forward, I plan to gradually add 5 to 10 people per day to expand my client base within the group by sharing QR codes for items on sale. It is essential to note that the group's activities are legitimate. I have also received text notifications from the WeChat team regarding linking my bank card and updating my name to match my ID. Despite unlinking my bank card, I encountered an issue when trying to update my name using my passport ID for a longer-term utilization of my account. The system flagged my ID as invalid, which complicates the unblocking process. As an international student, I seek assistance to resolve this matter. Your attention and support are greatly appreciated.

Dear Sir, I have encountered an issue with my WeChat account being blocked due to "Reported for Sending too many greetings." Unfortunately, the self-service unblock feature is not currently accessible. When attempting to unblock the account through this option, it requires the mobile number that was registered when the account was opened. However, that mobile number is no longer in my possession and is currently inactive. My new mobile number is not being accepted during the unblock process. (Note: I lived in one country when I opened the account and currently reside in another country.) I kindly request guidance on unblocking my WeChat account promptly. Thank you for your assistance. Best regards, Rajkumar

Dear Sir, I am seeking assistance to unblock my WeChat account, as it has been blocked due to excess greeting messages. The self-service unblock option requires the registered mobile number from when the account was created. However, I no longer have that number, as it is inactive. I now reside in a different country and cannot use the new mobile number to unblock the account. Upon checking the WeChat help center, I came across a suggested solution. It recommends using the same phone number that was previously used successfully for unblocking. If that number is not available, it suggests waiting at least 31 days from the last successful unblocking before trying a different phone number. I urgently need to regain access to my WeChat account and would appreciate your guidance on resolving this matter promptly. Thank you. Regards, Rajkumar

My WeChat account has been blocked for over two weeks now. Before it was blocked, I was using an iPhone X. Unfortunately, the screen broke, so I logged into my account on my second phone, a Samsung Note 5. To my surprise, on the 15th of this month, my WeChat account was blocked for reasons I don't agree with. I'm requesting that my account be unblocked as it is crucial for my school activities.

Hello, I have been facing issues with WeChat continuously blocking my accounts such as Ali5ha and AL1SHAA for reasons like non-compliance. I primarily use WeChat to stay in touch with my family abroad and friends, and I believe I am a courteous user. To circumvent the blocks, I have resorted to creating new accounts by purchasing new phone numbers. This process is time-consuming and frustrating. I previously sought GetHuman's assistance in unblocking my WeChat account successfully. As Christmas is approaching, it is disheartening not being able to wish my friends a Merry Christmas due to the unexpected blocks by WeChat on both of my accounts. I would appreciate any help to resolve this matter promptly. Thank you for your support.

In November, I created a WeChat account to prepare for my upcoming teaching job in China. Unfortunately, my account got blocked right after due to what seemed like an unusual registration. I suspect this may be because I was residing in Chile but using my UK mobile number for verification. WeChat's policy states that an existing contact is needed to verify accounts set up outside China. As I don't have contacts in China yet, I'm in a bit of a bind. I've diligently filled out the online help form multiple times but the customer support team just keeps sending the same form for me to complete again. I'm feeling frustrated as I simply want my account unblocked to proceed with my plans.

I'm prompted to log back into WeChat, so I requested an SMS code, which I entered. However, upon logging in, a message appeared stating that my account had been locked due to unusual registration activities. To unlock my account, I clicked OK and completed the puzzle piece verification, then entered my region as the United Kingdom and my mobile number as [redacted]4. After several attempts to receive the verification code via SMS, I was unsuccessful. I tried going back and selecting SMS again, but encountered the same issue. I was trying to send a message to students on WeChat regarding an event for Chinese New Year. Initially, everything was fine after setting up WeChat and having a student verify my account. I would appreciate assistance in resolving this matter and restoring access to my account. Thank you.

Upon logging back into WeChat, I encountered an issue where my account was locked due to unusual registration activity. Despite following the prompts to unlock the account by verifying my region and mobile number, I kept receiving a message stating that the SMS verification code could not be received. This problem is hindering my ability to communicate with students regarding an upcoming Chinese New Year event. I am in urgent need of assistance to resolve this matter and get my WeChat account functional again so I can relay important information to the students. Your help in rectifying this issue would be greatly appreciated.

Regarding the remittance I was expecting, it pertains to a WeChat to Palawan transaction on February 3, [redacted]. I was in the Philippines at that time, and my helper sent me money through WeChat. While it indicated that the money was picked up, I hadn't received it. I suspect there may have been a scam. Unfortunately, the branch couldn't assist me in tracking the location of the pickup. I reached out to Palawan Express customer care in the Philippines, and they advised that EMQ WeChat should contact them for the refund process. Currently in Hong Kong, I find it challenging to communicate with them. Any assistance in resolving this issue and getting the refund would be greatly appreciated. The transaction details are: EMQ[redacted]9P Recipient: N. Rigor, Sender: A. Baranggan.

Hello, good evening. I am reaching out because my account has been blocked, possibly due to a misunderstanding. I downloaded the WeChat APK file from www.apkpure.com because, at that time, my Play Store was not functioning. I needed to install WeChat to communicate with Alibaba suppliers via your application. Please help me understand the issue and unblock my account at your earliest convenience. My WeChat mobile number is: [redacted], and my name is Tariq A. You can reach me via email at [redacted] Thank you.

My WeChat ID is wxid_dnctzdyuq4q922, and I am experiencing an issue with my account. Whenever I send a message, the recipient receives a warning message in Mandarin stating that my account is considered risky, urging them to be cautious and requiring double confirmation to send money. There's also a highlighted message advising to report me. This situation is causing distress for both me and my overseas friends who are confused about what's happening with my account. I have never asked anyone for money, so I am puzzled as to why this warning is being displayed about me. Please resolve this matter promptly to clear my reputation.

Subject: Wechat Account Blocked To Whom It May Concern, Regarding the blocking of my Wechat account with the IDs wxid_nop1lrewyk0x12 and Dr_M_A_Karim, I encountered this issue due to entering the wrong password repeatedly. Despite following the provided steps, the account remains blocked. The system prompted me to send an SMS to +[redacted] [Redacted] with specific codes, but after following the instructions, the account is still inaccessible. I kindly urge you to swiftly address this matter by unblocking and reactivating my account at your earliest convenience. Sincerely, Abdul K. Phone: +[redacted][redacted] Email: [redacted] / [redacted] Please see the attached screenshots for reference.

My WeChat account was permanently blocked due to using an unauthorized plug-in or non-official app, making self-service unblocking impossible. I'm a regular user relying on WeChat to stay connected with friends, especially through chats, photos, and video calls. Accessing my account is vital to me, and I've attempted account recovery with no success as the required support page is unavailable. I've heard that once WeChat permanently blocks an account, there are limited options, and the only chance is to appeal to the WeChat team for unblocking. I'm attached to my current account (ID: yexiaolil), used for a long time from Myanmar, and I'm eager to restore it rather than creating a new one. Your assistance in preventing the permanent block of my account would be greatly appreciated.

I received notification that my account was blocked due to excessive friend requests and greetings. Can you please assist me in unlocking my account? You can reach me via email at [redacted] Alternatively, you can contact me at +[redacted]86. Thank you for your help. Unfortunately, the issue has not been resolved as my account is still blocked. Moreover, the friends I reached out to for verification are not eligible to help. Your assistance in resolving this matter would be greatly appreciated. Thank you once again for your help. My WeChat ID is Wxid_191heh8sorkg22.

I am located in Seattle, WA, USA, and my Wechat ID is wxid_dpj3d5eb8 with the screen name Cao, Qin. My phone number is [redacted]. I made sure to set up my Wechat account following US laws and have been using the service without any issues for 6 years. I recently created a group chat in the US called "仰望星空". Unfortunately, the chat was blocked by your company yesterday without any prior notice or explanation, causing me financial loss due to sudden communication disruption. I kindly request you to unblock the group chat immediately and provide details on why it was blocked. I would like to understand if I inadvertently violated any laws. Thank you! Qin C.

I set up my WeChat account approximately four years ago while I was working in China for the first time. After my contract ended in [redacted], I left. Upon my return in late [redacted], I had to change my sim card, losing access to the phone number associated with my WeChat account. Recently, I was unexpectedly logged out of my account, and realizing I had forgotten my password, I attempted to reset it. Unfortunately, the reset process requires my original phone number, which I no longer possess. The alternative options provided did not apply to my situation as the only link to my account was the previous phone number. Reestablishing access to my account is crucial as I have vital contacts and a substantial balance remaining. Your assistance in recovering my account would be greatly appreciated.