WeChat Customer Service Issues

I am having trouble understanding what's happening while trying to join WeChat and register. I downloaded the Windows version from the website, but a window called Network Proxy Settings popped up. I clicked Enable, then it asked for my email address. After that, it asked for an interface, which I skipped. It proceeded to ask for an account number and a password, but I left these blank. Later, an interface number automatically appeared as well as a password. I recently added my phone number to the account, but I am unable to connect to WeChat. How can I resolve this issue and get WeChat to work properly?

Hello, I am writing with great concern about the temporary block placed on my WeChat account for 31 days due to alleged non-compliance. I am confused by this decision and respectfully request a reconsideration of the penalty. I have always used the app without any issues except for some individuals trying to cause trouble. WeChat has been an essential part of my life for over a year, connecting me with amazing friends, and being without it for 31 days would be like a life without communication. I sincerely hope for a response addressing my concerns. Many friends are eagerly waiting to hear from me, and it would be disappointing if I couldn't reach out to them. I humbly request the unblocking of my account and eagerly await a positive response. Thank you, Martina B.

Hello, I'm Gerrybel Poblete. Working in Macau, WeChat is crucial for my field. On June 24, during my U.S. trip, I purchased a U.S. SIM card. However, on June 25, my WeChat account logged out repeatedly in the morning. Despite numerous retrieval attempts, it flagged me for suspicious activities. Creating a new account briefly resolved the issue, only to log out again. Even after recovering my account, the problem persisted due to the same suspicions. Upon returning to Macau on July 3, the pattern repeated, with new attempts logging out automatically after an hour. Creating a new SIM card for registration brought no solution, repeating the issue. I rely on WeChat for work and have made multiple accounts out of necessity, without engaging in any illegal activities. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I received RMB from a friend and tried to transfer it to my ICBC card linked to my WeChat Pay. I am currently outside China and haven't used WeChat Pay for several months. The money was transferred to my wallet, but due to entering the wrong password, my account got frozen, and now I can't transfer it to my ICBC card. My phone number has changed, I have a new passport, and I'm unable to pass the security verification for a new card due to difficulties in uploading my ID picture. The form has some Chinese characters that I can't read. I urgently need the money sent by my friend for an emergency. Could you please unfreeze my account, disable the security protection, so I can input the correct password and transfer the funds to my ICBC card? I appreciate any help as I am in a challenging situation and currently can't access my money. Thank you for your assistance.

Hello, I recently purchased a new phone, but I'm experiencing issues logging into the app. My WeChat ID is MircoBars and I have the correct password. Despite trying all available login methods, I have been unsuccessful. When attempting to receive a code via SMS, I'm informed that my phone number is not registered, which is true as I used a different number when creating my WeChat account. I've also attempted to log in using my email address, but no instructions or steps have been sent to me. Trying to have friends send me a code has been unsuccessful as well, indicating that I haven't been friends with them for long enough. As most of my WeChat contacts are in China, and I am currently in Italy without other means of contacting them, I'm facing difficulties resolving this issue. I have submitted an issue form multiple times, but have not received any responses. I would greatly appreciate any assistance with resolving this matter. Thank you, Mirco Bars

Hello, I recently purchased a new phone, but I am having trouble logging into the WeChat app using my credentials. My WeChat ID is MircoBars, and I know my password. I have attempted all available login methods without success. When requesting a code via SMS, the system indicates that my phone number is not registered, which is accurate as I originally signed up with a different number. I also tried using my email address, but I did not receive any instructions. Attempting to have friends send me a code was unsuccessful as well, as it requires me to have been friends with them for a certain duration. Majority of my WeChat contacts are in China while I am currently in Italy, making it challenging to seek their assistance. Despite filling out an issue form multiple times, I have not received a response. Any help would be greatly appreciated. Thank you, M. Bars

I created a WeChat account last week to connect with my Chinese exchange students who can't use another messaging platform. After one conversation, I got locked out due to "security concerns." Despite trying to follow the steps to unlock it, I wasn't successful. I received and entered the code, but the system required a friend to verify my identity. Unfortunately, the only friend I added, a Chinese student, couldn't do so. The system claimed he hadn't accepted my friend request, even though he received a photo from me that day. Other group members with WeChat couldn't assist because I hadn't added them before my account issue. I really want to be able to communicate with my Chinese students through this app. Any suggestions are appreciated.

Hello team, I am experiencing an issue with my WeChat account being blocked. Despite my attempts to unblock it using my phone number, the problem persists. I even uninstalled the app, reinstalled it from the Play Store, and attempted to address the issue, but it remains unresolved. Consequently, I created a new account using the same phone number. Although I successfully signed up after following the required steps, this new account does not have my previous contacts, and every time I log in, it opens as a new account instead of the original blocked one. I am seeking assistance to either restore access to my blocked account promptly or transfer my contacts to the new one. Your help in resolving this matter would be greatly appreciated. Thank you.

Hello, I am Sora Kim. A few months back, I was using the WeChat application to chat with my friend in China. Unfortunately, I encountered an issue where my account got blocked. I solely used WeChat for chatting with friends, and suddenly it was blocked. I attempted to log in using my email, phone number, and even tried to register with a different ID. My phone number is +82-[redacted]-[redacted] in South Korea, and my email address is [redacted] It seems that I am unable to use WeChat since my account has been blocked and I am unable to restore access. Could you kindly assist in reactivating my account? Thank you.

Hello, My name is Sora Kim. A few months ago, I used the WeChat application to chat with my friend in China. However, I encountered an issue as I am unable to access my account due to it being blocked. I primarily used WeChat for chatting with friends and I am unsure why my account was suddenly blocked. I attempted to log in using my email, phone number, and even tried to register with a different ID. My phone number is +82-[redacted]-[redacted] in South Korea, and my email address is [redacted] Unfortunately, it seems I am unable to use WeChat because my account has been blocked and I am unable to restore it. Could you kindly assist in reactivating my account? Thank you.

My account got blocked because I haven't used the app in a while. To reactivate, I need to send an SMS to the provided number, but for some reason, I can't get the message to go through. I've tested my phone, and other texts work fine. I've reached out to WeChat support about this problem, but haven't heard back.

A few years ago, I created a WeChat account but stopped using it. When I recently tried to log in, it said my phone number was unregistered. After re-registering, I got blocked for having two accounts linked to one number. Trying to unblock through "Help friend login" failed as my friends received suspicious activity notifications. I've sent several emails but still no solution.

Hello, I'm Eddie Wong with the WeChat contact edmwongl. The contact information on my account needs to be corrected as there has been an error causing me to miss important communication with friends and my soulmate. Please address this issue promptly. Additionally, having a direct Customer Service phone number available for technical support would greatly improve the efficiency in resolving WeChat related problems. Your prompt attention to correcting the contact information associated with my account is greatly appreciated. Thank you for your help in resolving this matter quickly and efficiently. Looking forward to your response. Thank you.

Looking to connect with WeChat users who meet the following criteria: a. Signed up for WeChat at least 1 month ago if international, or 6 months ago if in China Mainland. b. Has not helped friends register in the past month. c. Have not been blocked within the last month. d. Have activated WeChat Pay if in China Mainland. Kindly scan the QR code below using your WeChat app.

I am having trouble accessing an account I was setting up in Winnipeg, MB, Canada. My mobile number is [redacted]. I believe I used [redacted] for the email, but I am uncertain. The message indicates I have been blocked due to strange registration behavior. I seek assistance in creating a functioning account. Thank you.

I am trying to add a second card to my WeChat wallet, but I am encountering an issue because the names on the two cards are not exactly the same. Even though I had successfully added two cards before, I recently received an SMS stating that the names on my cards do not match. I removed one card to replace it with another, but I am now unable to load the new card onto my wallet. I am currently in Mainland China and originally activated my wallet here with no prior use in any other region.

I recently created a WeChat account to connect with a friend in Shanghai. However, after just one day, my account was blocked due to unusual registration activity. I only have the one friend and no other means of contacting them to verify as a friend. Despite my attempts, I am unable to access my account and need assistance to verify and unblock it. It seems odd that my new account was flagged for unusual activity so quickly, considering I had only been using it for a day. Any help would be appreciated.

Good afternoon, I am experiencing difficulty creating an account. Despite following all the steps, I am unable to proceed past the security section after solving the puzzle. At times, I do not receive a barcode, or I do not get an SMS code. I have attempted signing up multiple times without success. I urgently require this account for a group project. Please provide guidance on the necessary steps to resolve this issue promptly or a contact number for assistance. Thank you for your help.

Hello, I would appreciate some assistance with my Wechat account registration difficulties. I initially began the sign-up process on October 21st. Despite my attempts to ask friends to activate the account for me, I encountered obstacles. An error message stating that my account is blocked due to suspicious registration activity such as simultaneous account creation or the use of unapproved software appeared. The message advises me to tap "OK" to request unblocking. However, upon clicking "OK," I am redirected back to the security and registration page, and the issue persists. My device is an iPhone 7 with IOS 13.1.2, and I downloaded the application from the App Store. Despite several unsuccessful attempts by my friends to unblock the account, it remains inaccessible. It's essential for me to resolve this matter promptly as I rely on Wechat for work purposes. Thank you.

Hello, my name is Isaac Adjei Mensah, and I am a foreign student studying in China. I am currently encountering a significant issue trying to access my WeChat account as I have forgotten my password. During the password retrieval process, I have faced an obstacle since the Chinese phone number (+86 [redacted] [redacted]) linked to my account is now invalid. This occurred because my iPhone had difficulty recognizing the SIM card, leading me to use Wi-Fi for WeChat communication without the SIM for over five months. I kindly request assistance in recovering my password through alternative means, such as contacting me via email at "[redacted]". There are funds in my WeChat wallet that I need for school expenses and living costs. Urgently seeking guidance on how to proceed, a message can also be sent to my new number for verification code purposes "+86 [redacted] [redacted]". Additionally, my WeChat ID is "is46439". THANK YOU AND ANTICIPATING YOUR PROMPT RESPONSE!