WeChat Customer Service Issues

Hello, I'm reaching out regarding an issue with my WeChat account. After adding two friends, I received a restriction preventing me from adding more until June 20th. When I tried to unblock it on the 20th, I was prompted to use a Chinese bank card, which I don't have. I'm looking for an alternative method to remove this restriction so that I can continue adding friends. Please assist me with resolving this matter. Feel free to request any additional information you may need. Thank you, Kayla P.

I have been using my WeChat account for many years. Unfortunately, I lost my phone two days ago and cannot remember the email and password associated with my account. I do recall my username and number, but I need the old number to receive a verification code to log in, which is not possible since I no longer have access to that number. I would appreciate instructions on how to change my password using a new email. My new email is [redacted]

Hello, I recently faced an issue with my WeChat account being blocked because I mistakenly sent my mobile verification code to a spammer. Subsequently, my account was accessed multiple times by unknown individuals even after changing the password. Unfortunately, my account has now been blocked. I have attempted various friend verifications to unblock it, but they have all been unsuccessful. I am unsure of the best approach to take to resolve this matter. Any advice or guidance on unblocking my WeChat account would be greatly appreciated. Thank you.

Hello, I have been using WeChat for over 12 years to conduct business with suppliers in China. Recently, my account got frozen until [redacted]-07-07 16:33:40. However, even after the freeze period ended, I am unable to access my account. I have tried logging in with my password and through SMS verification, but have not been successful despite numerous attempts. I also tried to use the "Help a Friend" feature, but my friend did not receive the request. My WeChat ID is wxid_44vmy6bkfa3122, and my phone number is +[redacted]00. I would appreciate any assistance in resolving this matter. Thank you. Looking forward to your response. AT

Hello, I am having an issue with my WeChat account being blocked after sending numerous greetings. I have attempted to unblock it by following the necessary steps, however, I am facing difficulty as WeChat is unable to send the verification code. I confirmed that my phone number and country details are correct, and I even tried the alternative method of receiving the code via text, but it has not been successful. I have checked my message settings on my iPhone and everything appears to be in order, but WeChat is still unable to send me the code. Can anyone advise me on how to resolve this issue? Thank you.

I have been using WeChat for a few years now. Last year, I stopped using it and now I need to confirm my account to re-activate it. The issue is that I used the app on two devices, a phone and an iPad, both of which I cannot log into currently. I've tried various methods to recover the account or request help scanning a QR code, but nothing has worked. I logged in with a Chinese phone number, but since I'm now in Vietnam, I can't access that number for SMS verification. My friend mentioned that only I can unblock the account by scanning the QR code, but with both devices asking for verification and none able to log in, I'm stuck. I hope you can assist in resolving this issue. Thank you.

My grandfather got logged out of his account, and I can't seem to regain access. The phone number associated with the account is no longer active, and we didn't set up an email for it. Despite attempting account recovery twice, when I reached the password reset stage, it displayed an error message both times. I only have the WeChat ID as a reference. There is also a phone number that might be linked to the account, but it's no longer in use. Is there a solution to help me regain access to the account?

Hello WeChat service team, I recently discovered that my account has been blocked due to allegedly sending excessive greetings, but I believe this is a mistake. My WeChat ID is wxid_n0a2xacr2o1212. Since my exchange semester in Shanghai begins next week, it is crucial for me to regain access to my account promptly. I have attempted to unblock my account without success and the messages I sent to 0[redacted]5 were not received. Could you please assist me in resolving this issue? Thank you for your anticipated support.

My account is currently frozen, and I can access it on my old device but not on my new one. I need assistance in unfreezing it so I can transfer it to my new device. I've asked a friend to help, but their account cannot be used for unfreezing. I am unable to unfreeze it using an ID number as I do not have a China mainland ID card. I am a foreign student studying in China, so I only have my passport number available.

Dear Customer Service, I found my account blocked today for unknown reasons. I initially created my WeChat account in June for a trip to Shanghai, China. I made some new connections and added them on WeChat, but unfortunately, my account got blocked. I rely on WeChat daily and need access for ongoing matters. I attempted to unban my account by sending an SMS, but it didn't work. I kindly request you to unblock my account so I can continue my trip smoothly. I have also tried to understand how to avoid being banned in the future and will strive not to encounter this issue again. Any advice you can provide would be greatly appreciated. Thank you in advance for your assistance. Best regards, E.K. WeChat-ID: @Erti34

I lost my phone and my number got disconnected. I can't recover my old number from Optus. However, I need to reset my WeChat password. I'm worried that I won't be able to access my WeChat account with the ID_xiaohouzi711. I have attempted to reset it using my linked email, but I never received the verification code. It has been since 12/10/[redacted]. I have created a new WeChat account temporarily until I can regain access to my old one, especially for the contacts that I am afraid I will lose forever.

Good afternoon, this is Edgar from the IT department of Foresight Mexico. Our director is currently in China where WeChat is blocked. We rely on this app for communication with our corporate office there, and it's the only means of contact with Mexico. I need assistance in unlocking the account linked to the cell phone number [redacted] for our corporate communication.

Dear WeChat Team, I require your assistance as my account has been unexpectedly blocked by your system. I am puzzled as to why this action was taken as I believe I have followed all company policies accordingly. The message displayed on the screen indicates: "Account has been restricted (locked) for service violations such as harassment, illegal trading, or fraud. To regain access, please click OK and request the removal of restrictions." However, after attempting to send an SMS to the provided number for account recovery (incurring costs for sending the SMS), I receive an error stating: "Unable to receive verification code via SMS." My contact details are as follows: Phone number: +[redacted]0 Location: Russian Federation, Novosibirsk Device: iPhone 11 Pro Email: [redacted] Your assistance in resolving this matter would be greatly appreciated. Thank you for your help. 🙏🏻

Hello! I need help retrieving my WeChat account that was on my lost iPhone. I successfully recovered all other data on my new iPhone using iCloud except for WeChat because I can't remember my password. I never needed the password before, and I currently have no friends nearby using the app. My WeChat ID is wxid_mqm7qm8ntmea12. Thanks for any assistance.

I am experiencing an issue with my WeChat account linked to my mobile number (+65 9[redacted]) and WeChat ID: killer5969. Someone else seems to have taken over the account, and despite multiple attempts to reset the password, I keep receiving a "try again after 3 days" message due to the system recognizing my device as new. This has been ongoing for over a week. I am seeking advice on how to regain access to my account. Is it possible for WeChat to assist by sending an SMS to my mobile number for the password reset instead of attempting it through the app, as the app reset is currently unsuccessful for me?

Good afternoon, my cell phone was stolen, and it seems that all the information on my account has been edited. Now that I have bought a new phone, I'm trying to log in, but it won't let me because it has a different password. When I request an SMS code, it shows that it would be the first time I'm logging in, and they are asking for information that has already been changed. My account number is linked to my mobile number +[redacted]5 in Bolivia.

Hi there. I need assistance with my blocked account. Although it now shows as unlocked, there are restrictions that need to be lifted. To do so, I must locate a WeChat friend who fulfills the necessary criteria. Unfortunately, I do not have a suitable contact. Considering starting anew isn't ideal due to the loss of my contacts and chat history, I am looking to fully restore my original account. My name is Zaza Chkhikvadze, and I am located in Georgia. Thank you.

I recently got a new phone and have been having trouble logging into my WeChat account. When I tried to log in on the new device, WeChat prompted me to verify with an SMS, but I haven't been receiving any messages for days. I submitted multiple forms online for help, but now I've been informed that my account is temporarily blocked. I haven't engaged in any illegal activities on WeChat; my only issue is that I forgot my password and need to access my account on my new phone.

Hello WeChat Support, I am experiencing issues accessing my account. I had originally activated my account on a different phone and linked it to my iPad. However, my iPad has been blocked, and when I try to unlock it, the system prompts me to use the phone. When I try to access the account on the phone, it informs me that the account has been compromised and requests that I log in from the device I had previously used. This cycle keeps repeating, and I am unable to access my account on the iPad. I am reaching out for assistance on how to resolve this situation. Your help is greatly appreciated.

My mother mistakenly deleted the web chat app from her iPad, and I am assisting her in reinstalling it. She is currently in the United States with a mobile phone from China that is disconnected. Unfortunately, she doesn't recall her password for the app. Any assistance in recovering her old password or setting up a new one would be greatly appreciated. Her WeChat ID is guilianliu38, and her disconnected phone number was [redacted]6. You can reach me at [redacted] or email me at [redacted] Thank you for your help, and please let me know if you require any additional details.